Testimonials

"Code Personal Styling is a business dedicated to offering individuals and companies fantastic style advice in a way that is fun, affordable and achievable. When I started the business, I realised how important it was to have a computer based process and structure in place. By my own admittance I’m a complete techno-phobe and my strategy to handle my IT was to bury my head in the sand. After all, my computer hadn’t let me down since I bought it and why waste money on support I didn’t need? That was until I spilled a drink on it and it basically melted taking with it all of my data, all 3 years of it! I hadn’t backed up. I was introduced to The PC Support Group by a colleague to whom I had turned for advice. Working with The PC Support Group has marked a significant turning point in my business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee. Their commitment to me personally and to my business has been phenomenal and they never just meet your expectations – they way out-perform them. They have responded to my calls for help way outside of work hours and has talked to me in a language I can understand rather than blinding me with techno-babble. I would, without exception, recommend their services – they are my technology life line!"

Susanna Kelly (Left), Director - Code (Image Consultants - Altrincham, Cheshire)

“He also works extremely quickly, is flexible and efficient. And unlike some other companies I’ve used, he actually left my computer better than the way he found it.”

Michael Swerdlow— Home User

"I am just writing to thank The PC Support Group for the assistance and guidance that both you and your colleagues provided me with in setting up my business. The advice that the firm gave me with was invaluable.

As a sole trader it was very important that I could start my business quickly and with the minimum of effort. My email and fax numbers were set up immediately enabling me to conduct my business from the very first day. In all my dealings with The PC Support Group I have found that as a business you “go the extra mile” and it has been an absolute pleasure to deal with such an efficient firm.

The service you provide is second to none and I would not hesitate to recommend you to anyone who needs IT assistance regardless of how small or big their company is. I look forward to a very long business relationship with you."

Andrea Cavanagh - Mortgage Broker (Liverpool)

"If you don't use The PC Support Group then you need to. If you don't think you need to, trust me you do! I have been cut off from email for over a week! The support team have held my hand the whole way, liaising with the various providers involved and patiently solving the problem. The PC Support Group team really works, in fact it rocks! Thank you to all the fantastic people who work there."

Greg Pye - Body Solutions (Wirral, Cheshire)

"I think I love you!!!! Computer has just rebooted after all the clicking etc you did, and it rebooted in half the time, and seems ten times quicker already. As far as I can see, there is nothing going to affect my work - if anything, will improve it. I can't thank you enough. I am going to email everyone in the "virtual" office and tell them to sign up with you pronto - you are worth your weight in gold! Thanks so much."

Sharon Sartain - Home based worker for Document Direct

 You are aware of our business and the energy with which we convey our beliefs about customer service and how it impacts on the brand of a company. Although we expect the highest standards in ourselves and others when it comes to business, occasionally we are disappointed. An example of this was our IT system, installed by another provider, which was not delivering the results we would expect. We needed help… fast!

From the very outset you demonstrated an understanding of our predicament. Issues were pinpointed quickly and problems disappeared immediately. The IT issues were explained in plain English and you made every effort to signpost exactly what you were doing and why. Your commitment and eager to please attitude is a breath of fresh air.

We will definitely recommend you and the service you provide and are pleased to be an advocate of your business.

John Drysdale – No Guru (Training & Customer Service Specialists - Liverpool)

“Before I signed up to BusinessCARE I regularly had different problems with our IT. I was looking to find good support at a reasonable cost. Now we don’t worry about it. The PC Support Group are very helpful—not that I need to call them often as they usually get in touch with us before we even know that there’s a problem. As the business would suffer without our IT it’s one less thing for me to worry about.”

Svetoslav Sergeev— Forever Living Products (Manufacture & Distribution)

"The PC Support Group has a very simple output for my business - they allow us to do our job better than we would do without them. Do not let this compliment remain understated; this output is outstanding in its delivery across many quality parameters.

Their friendly, professional and business focused approach has been a refreshing change from the many IT services I have previously used. They took time to understand our issues, gained a thorough understanding of our set-up, our plans for growth and our needs going forward. They then provided imaginative solutions which addressed not only our immediate problems, but the root cause of them, and the long-term solution. They also spotted opportunities for us to take advantage of our existing IT systems and gain efficiencies with little or no additional investment.

The PC Support Group's pro-active preventative maintenance seems light-years ahead of the traditional break/fix approach that appears to be the norm within the IT service industry. They often tell us about issues before we know we have them and resolve them before they become major problems for the business. This approach has massively reduced system downtime and has saved us tens of thousands of pounds in previously lost billable hours.

Their ability to provide instant remote support, even if our staff are mobile, has also been invaluable. Not only has it massively improved the speed and efficiency with which our problems are dealt with, but the knowledge that there is always someone there to help has increased the confidence and ability with which our staff utilise our technology.

Without The PC Support Group's help our business would not be the smoothly run and growing operation that it is, and I would wholeheartedly recommend them to any business that requires top class IT support.

The PC Support Group has unquestionably raised the bar for IT service levels to small businesses."

Martyn Best - Director - Paver Smith (PR Agency - Liverpool/Manchester)

“We have always enjoyed an excellent quality of service from The PC Support Group—the needs of my business are always of paramount importance to them; they take time to understand what I am trying to achieve and are always helpful and responsive”

Andrew Kilshaw— Andrew Kilshaw Chartered Accountants

“After only a couple of hours you had sorted all the issues out, leaving me with a laptop that I could actually use efficiently again. Not only was your technical knowledge excellent and your work thorough, but I must comment on what a pleasurable experience it was dealing with you. Having recommended you to other people I know they have been equally happy with the service. Finally, I’d just like to say how pleasing it is to see a company that does actually exceed expectations.”

Karl O’Hare – Igent Ltd (Insurance - Oxton, Cheshire)

"I only have a very basic understanding of computers - but they are absolutely essential to my business which is about providing a very responsive service to my clients. So it’s important that I use a computer service company that takes all my technical headaches away. I chose The PC Support Group and I have been very impressed with their commitment and high level of service. They respond very quickly to my requests for assistance. I generally receive a phone call within a matter of minutes of sending a message to them and the problem is generally resolved soon after."

Peter Venables - Director - Purely Marketing Ltd (Cheshire)

“The clear expert advice and support we receive has definitely increased our earning potential greatly. I would wholeheartedly recommend The PC Support Group to anyone who wishes to harness the powers of IT for profit and improve their business prospects.”

Ray Jones - Ray Jones Mortgages (Liverpool) 

"I would like to express my appreciation of the prompt and efficient service I received from you and your staff when my computer was completely down.  You carefully ascertained from me what the problem was and you explained to me clearly what needed to be done and also informed me of your very clear charging structure.  After the work was  completed satisfactorily by your staff  you followed it up with a phone call to check the customer was satisfied.  Hence I felt every aspect of your service was quite excellent. Good luck with continued success."

Mrs. K Hegde - Home User

"I had been having problems with my computer for months and had taken it on several occasions to a local computer repair shop. After installing a new fan, battery and more memory, it was still playing up and the next stage was going to be a much bigger job and if that didn't work, then a new computer. I got in touch with The PC Support Group and they made a house call and after an hour everything was working great again. They even fixed the fan which they noticed had been put on back to front by the 'experts' at the computer shop! I haven't had any problems ever since and wouldn't hesitate in calling on them again and recommending them to anyone who has any computer problems."

Kate West - Home Computer User

"I am writing to say sincere thanks for the service your company gives me regarding computer and IT support. I have had a contract with you for several months now and all I have to do is pick up the phone and the problem is sorted.

Your service not only saves me time but allows me to concentrate on what I do best rather than having to try to teach myself how to fix computer problems. I particularly like the weekly computer health check and that on nearly all occasions the problem can be fixed remotely.

I have also been impressed that when I have needed a new piece of hardware or software you source them quickly and efficiently and again save me time. I have no hesitation at all in recommending you and The PC Support Group to business colleagues and friends. Thank you again."

Hazel Cheal - Anglian Will Writing (Woodbridge, Suffolk)

"I wanted to write to you to thank you very much for finally being the company to sort my computer out and for a very reasonable price.

As you know I have had four previous computer support businesses come in and supposedly fix my computer over the last two years. It finally resulted in me not believing anyone who worked with computers was genuine or honest. I can now say with confidence that The PC Support Group have restored my faith in this business and I wholeheartedly thank you.

Not only did you professionally fix the computer problems I was having but you are extremely accommodating and genuine. I have decided that I will be taking out your support contract so that I can have peace of mind that my computers are being managed by a company I can contact at short notice, that I know will fix any problems and above all, that I can trust.

I will have no hesitation in recommending The PC Support Group and hope that I can do so in the near future. Thank you once again."

Janet Wiggins, Director - Aigburth Physiotherapy Clinic Ltd (Aigburth, Merseyside)

“The PC Support group has been looking after us for some time now, the service is second to none, efficient, effective, professional, competitive and delivered with integrity, what more could we ask for."

Bob Evans, FREEDOM Business Coaching

"Please can I take this opportunity to thank The PC Support Group for the superb service provided yesterday. I asked Andi on support if he was busy when I spoke, the answer was yes but he still provided immediate support and help to remedy a situation with my Blackberry which I was beginning to panic about!

I cannot recommend you and your company highly enough - I have no idea how your prices compare, I am not interested, it is irrelevant because the quality of service is beyond comparison. That is the only thing that matters for mission critical areas of my business such as my IT setup.

I am more than happy to take a call from anyone who is foolish enough to believe they can get better service anywhere else, and is even remotely considering doing so."

Alan Higham - BNI North

"The Credit Management Group UK provides businesses with expert advice on credit control issues. We also provide credit control training through our Online ‘Credit Managers Toolkit’. It is therefore essential for us to have fully protected and maintained IT and instant help when we need it. The PC Support Group have been fantastic in their support, advice and not least their excellent service. They have reduced downtime in the business due to IT issues dramatically. They are so good, we even recommend them to our clients!"

Jenny Esau, MD, Credit Management Group UK (Wirral, Cheshire) 

"I never thought I would say this about a computer services company so I feel compelled to write about how delighted I am to have finally found a company that provides me with technical help and support on all manner of computer problems, when ever I need it, in plain English! And if I cannot then fix things following simple instructions, you take remote control of my computer and fix it anyway. Happy Days! I am happy with your costs and delighted with your service and I commend you to any frustrated computer user who is lucky enough to read this testimonial. Long may our happy relationship continue."

Phil Mylotte - Personal Wellness Coach - Herbalife Independent Distributor

"I owe many thanks to The PC Support Group for the way they have supported our business with 'computer wizardry'. On at least 3 occasions in the last 6 months we have had I.T. problems. In the past this sort of thing has cost us dearly - we have lost upwards of 3 weeks data. What a mess! Those days are far behind us now, thanks to The PC Support Group. All the people I have referred them on to have thanked me unreservedly. No matter what, I know I can look forward to a long and happy future with any business I am involved in because of the peace of mind The PC Support Group offer."

Maurice Craig - Alcomart

"Amethyst Purchasing Services Limited engaged with The PC Support Group in December 2007 for our IT systems support and we have not been disappointed!

We have particularly found the online logging system useful – we can easily log problems without having to call and we also have the facility to view and authorise any problems that are logged so that we are aware of the types of problems that our IT users are reporting.

We have also been very pleased with the way requests outside the scope of our contact have been dealt with, for example work to make changes on our website. Overall we have been very happy with the service we have received from The PC Support Group.”

Tracey Wilson, Finance Manager - Amethyst Purchasing Services (Warrington, Cheshire)

"I'd like to say a big thank you to the team at The PC Support Group. We have needed technical help now on a number of occasions and I can say that each time we have received nothing but excellent service.

It doesn't matter which member of The PC Support Group team has assisted us, we have been impressed with their attentive, thorough and professional attitude to solving our issues.

What I really like is that things are explained in a clear and easily understood way. There is no confusing and unnecessary rambles in 'computer language' that we have been used to in the past from other IT companies. Calls are always returned promptly and problems dealt with swiftly.

I would recommend The PC Support Group to anyone."

Danielle Gannon, Atmosferik Photography (Liverpool)

“I urgently required a web site to promote my new company. Despite the fact that it had a number of complexities The PC Support Group set it up very quickly and to a very high standard. Even when I changed my mind about what I wanted! Now everyone is talking about my company and orders are coming in.

Once the site was set up I decided to upgrade to a new hi-spec PC. Even the requirements confused me but The PC Support Group got the whole thing done and dusted in 90 minutes flat. I’d STILL be working on it today!! They have a pleasant manner, a “can do” attitude and all at a great price. What more can you want?”

Steve McGonnell – Director, Steve McGonnell Photography (Edinburgh)

“ISYS International Limited relies heavily on modern IT communication systems to support its clients in creating ISO 14001-compliant Environmental Management Systems, particularly as high volumes of detailed and accurate data must be available online at all times of the day, night and at weekends. Down time is not an option for our service, or our reputation.

The PC Support Group has become an indispensible part of the delivery team. It is automatic to call them the moment we have a problem, knowing there will be a swift online, or on-site, solution. We would be lost without them.

The support has been comprehensive, from setting up systems in a new location, to exemplary ongoing maintenance, additions and changes. ‘Support’ means keeping our systems up and running, safe from any slowdown, no worries and proven peace of mind. We would definitely make the same choice again.”

Jon Herbert, Director, ISYS International Limited (Runcorn, Cheshire)

“The PC Support Group has provided sound advice and guidance regarding our IT systems and their support has been excellent. Their remote support and monitoring systems have ensured that computer issues have been reduced and the speed of problem resolution is much faster than we have experienced before. I would have no hesitation in recommending them.”

Werbayne Mcintyre, Commercial Director, Smithfield Partners Ltd

"We're very happy with the service & price. The PC is running much faster, plus we have the contingency of full back-ups now .Thanks again for good value service."

Willie Bell - Home User (Edinburgh)

“I just wanted to say that The PC Support Group have been fantastic! Each person I have dealt with has been pleasant to deal with, communicative, hard working and accountable. You can’t ask for more than that can you. Thanks to your team for making the upgrade to our new system as stress free as these things can be.”

Paul Giness, Partner, The Beattie Partnership LLP (Manchester)

"I recently had a problem with my broadband. Having tried to resolve the problem myself by phoning my internet provider I became increasingly frustrated with the amount of conflicting advice I was receiving. After numerous calls I was utterly exasperated as I was no closer to resolving the problem. I called The PC support group and their calm reassurance defused my stress immediately. They were able to liaise with the call centre staff go through all the steps to prove that the problem was at their end and not mine as previously advised. My problem was quickly and easily resolved from that point and I was soon up and running again. I can't recommend The PC Support Group highly enough in terms of quality of service and excellent customer satisfaction. In future I will save my stress and phone The PC support groups as soon as it looks as if my initial attempts at resolving any problems fail."

Susan Mary Errington - Mary Errington Image Consultant

"After my previous experience with IT companies I was concerned over the problem of IT support for my developing IT infrastructure and organisation. To find a true outsourced IT department that works when you work which is 9-5 and all the hours either side is very difficult, almost impossible. Well for my organisation this is no longer a problem or concern. The team at The PC Support Group do just this, that is provide IT support that does what it says without transferring blame to other suppliers, they just fix the problem. To my organisation this service is business critical and On Demand Construction Services (ODCS) do not hesitate in recommending the services of The PC Support Group and will happily testify to the quality, speed and communication capabilities of the team."

Scott Cothliff - On Demand Construction Services Ltd

"Coming from an IT background it was refreshing to find such a supportive company as The PC Support Group. They are completely reliable, their service levels are above and beyond those of any of their rivals and they have the natural ability to interface with their clients in a non technical, friendly and helpful manner. I cannot recommend them highly enough."

Tony Boggild - Director - Commercial & Business Finance

"It is very rare that I come across a company these days that exceeds my expectations. Since finding The PC Support Group my business world has changed.

Our transfer company has been working for years in the 'Dark Ages' and finally you have shown us the light.

You put Kevin Talbot on our case and can I say what a pleasure it has been working with him. He is a credit to your company, and he really makes us feel that anything is possible regarding solving our PC problems. And I genuinely believe you guys are the very best in the business.

So from now on I will not only be recommending your company, I will be insisting people use your services. Thank you The PC Support Group fo our new world."

Rob Doran - MD - Rest & Relax Transfers UK (Liverpool)

The PC Support Group was recommended to us. So when one of their Directors came to visit us and spend a whole day getting to know us (the staff) and our IT systems, it came as no surprise they have proven to be the best small business IT support we have ever experienced.

Yes they understand the IT nuts and bolts, let’s face it they are an IT company but where they stand out in the crowd is they appreciate the human end of the technology, the people, the PC Users. They are totally dedicated to high levels of customer service as shown by their efficient and friendly approach, explaining in easy to understand language how to resolve issues which is why we feel able to ring them about any IT problem no matter how small.

Since we started using them we are saving about 48% on our previous IT support costs and on top of that they have found other areas where we have been able to save many hundreds of pounds every month.

I would have no hesitation in recommending them to any business.

Annette Ranton , Office Manager - Vektor Investments (Property Management - Leeds)

"Since establishing the website in 2005, it has become an integral part of our communication with our members. We've continued to add new things to it, and have always received great support from Angus and his team. They are always quick to respond and our website is always up and available. All round, we get an excellent level of service."

Robert Glen - Programme Manager Payment Services - HBOS Plc
(on behalf of Bank of Scotland Glasgow Golf Club)

"I contacted PC Support Group as I was having problems with linking my newly designed company website to my website address.

The previous evening I had spent over two hours looking at strange things like 'DNS Server Settings', 'CName records,' and 'AAAA text'. I was getting nowhere and eventually I admitted defeat and knew I needed to speak to Pam."

I spoke to Pam the next day and she said that Phil would contact me, which he did that very same day.

It took just one phone call from Phil at PC Support Group and my website was live in under 10 minutes. What an unbelievable response!"

Howard Gandy - HG Professional Ltd

"From the day I found The PC Support Group on a Google, I’ve had complete IT peace of mind. At the time, I was looking for professional help to correct various minor errors that had accumulated on my PC, which I rely on for my home-based consultancy business. I was so impressed by the friendly, efficient and prompt service that I signed up without hesitation. On every contact since then, the technical support I’ve received has been absolutely invaluable, particularly with a recent crash due to a suspected virus that got past my anti-virus software. With my technician’s dedicated service and sound advice, my computer was fully functional again in just a few days, and he made sure the software still operated so I could safely keep working in the meantime. What especially impresses me is his willingness to deal with related issues as they arise, rather than confining his help to the original problem. I’ve learnt a lot of useful tools and tips that have also enabled me to solve minor issues myself. The PC Support Group ticks all the boxes for consistent reliability, efficiency, professionalism and great customer service - all in a friendly, ‘human’ and very reasonably-priced package. I’m often recommending PCSG to my friends and business contacts."

Susan Johnson, ‘In English’ language consultancy (Podington, Northants) 

"Just a quickie to say that I think your service is fantastic! Everyone I speak to is so helpful and sorts the problem out straight away! Just spoken to Kevin and he has been brilliant!"

Susy O'Hare - HypnoBirthing Northwest

"We recently contacted The PC Support Group to create a specialized database following a recommendation from a friend. We were impressed at how quickly our ideas were turned into a simple but very effect and easy to use working system. The PC Support Group have exceeded our expectations in both price and quality of service whilst carrying out this project, and indeed all our IT issues. I wouldn’t hesitate recommending The PC Support Group as in our experience they always deliver a fast, friendly and efficient service."

Amanda Lamb - Director - Caledonian Heating & Plumbing Ltd (Edinburgh)

"I just wanted to write and thank you and your team for the assistance with the move to our new premises. As always the service offered and delivered has been of an exceptional standard. Andy was great on Friday during the transition and has followed additional matters up during this week that I had requested. He is certainly an asset to your business and is an expert in his field. At times companies are quick to criticise and not so quick to praise excellent customer service. I just wanted to give some positive feedback to The PC Support Group and all your team. Keep up the good work."

Keith Nelson, Director, CF Lettings Ltd (Widnes)

"I can thoroughly recommend The PC Support Group. After having used the same IT company for a number of years who's attitude was fix when the problem occurs rather than preventing it from happening in the first place, and when we did have a problem pushing us to the back of the queue, charging us ridiculous fees for a visit rather than trying to fix the problem remotely, we finally made the decision to move companies. The PC Support Group are amazing, they have sorted out any issues we have had quickly and efficiently and also check our computers on a weekly basis for any potential problems. We have required no visits so far as all IT problems had been resolved through remote access. For a small amount of money every month I would recommend The PC Support Group be everyone's choice for IT support and that they should ditch the IT companies that spend hours fixing a problem that could have been prevented in the first place and then charging outrageous prices."

Veronica Thomson - Commercial Director  - Thomson Print & Packaging Ltd

"My IT support needs are simple. The PC Support Group fixed my lap top, which I'd been told by another IT company was difficult to fix and would cost a fortune. Well, The PC Support Group fixed it quickly and at a great price. They now support my PC and I can thoroughly recommend them to small businesses and people who work from home."

Rebecca Davies - Director/Home worker - Rebecca Inspires

"The service and support I receive from Angus at The PC Support Group is first class. He has specified and installed new hardware for me, helped troubleshoot problems and assisted with routine maintenance. On each occasion, he has taken time to understand my issues, and then works efficiently to solve the problem. I have no hesitation in recommending The PC Support Group's services to individuals as well as to larger organisations."

Anne Farr, Director - Rothera Group Ltd (Technical Training Services)

"I thought I would put in writing how pleased I am with my PC you have cleaned for me recently. I am really happy with it and your service provided. I will be using your company again and would not hesitate in recommending you to other people"

Jamie Foden, Managing Director - Allerton Jet Washing (Liverpool)

"Thank you to the team at The PC Support Group. My whole computing system was 'knackered', my main PC had 250-something viruses & my WIFI on my laptop was not working.

I was getting quite annoyed as I could not get on & do the work that needed to be done & my office was beginning to resemble some kind of paper mountain as I shoved paperwork on top of paperwork in the hope that the office fairies might come and do it for me!

Then came Sundesh, to the rescue erasing my viruses & fixing my WIFI. Ok, so he tells me in computer terms that my main PC is in fact a dinosaur!

Thankfully he got everything up & running, so at least I have been able to work, & it was done in such a short space of time & without me even having to be there whilst I was manning the pub. He took the time to do this just before Christmas, so I appreciate the speed in which it was done as it has enabled me to work over Christmas & this in turn has got me my first solid booking for this seasons events. But I have been able to achieve so much more in this time too. Thank you.

I will continue to recommend your services to everyone I meet or hear if they are having problems with their PC’s etc. Again thank you, you have no idea how much it has meant to me to be able to start laying firm foundations in my business just by having my PC’s working."

Tammie Griffiths - Owner/Manager - Tamerin Bakery (Wembley)

"This to thank you for the repair and service you provided regarding my laptop computer.

You took delivery of my computer on Wednesday and you returned it to me on Friday fully repaired.

There are a lot of free programmes on the intemet that state they can improve the computers performance and make it run faster and smoother. It was through downloading one of those free programmes from a well known brand that caused me the problems in the first place.

Not only did you repair my computer but you also delivered it to my home address.

I have no hesitation in recommending your company for a first class repair service, so much so that I have recommended you to my Brother In Law, and hopefully he will be in touch with you very soon."

Des Stewart - Des Stewart Associates (Watford)

"That’s great, please go ahead and make our day, week, year!!! Thank you – we are very excited about having it come home!! Thank you so much, really can’t tell you how happy I am we went on contract with you too! You have been amazing, thank you."

Ceri Hand - Proprietor - Ceri Hand Gallery (Liverpool)

The Ceri Hand Gallery is a contemporary art gallery based in Liverpool.They curate up to six contemporary art exhibitions per year at the gallery and support artists through publishing, commissioning new work, attending art fairs and securing them opportunities at other galleries.

"A big thank you to Angus and The PC Support Group. The service not only met my needs but exceeded my expectations. When a virus hit my laptop they swept to the rescue ridding my machine of the infected virus adding new virus software and putting in place a system to manage my back-ups. With not a single file lost and only 48 hours without my laptop the service was fanastic and all for a price less than I envisaged."

Joanne Worrall - Twist Training Ltd (Edinburgh)

“The regional IT Director is one of the most charming people I have ever met. He is a delight to have around! He is not just a technician but a genuinely caring human being. He is patient and kind.

I am absolutely useless with computers and other IT help I have received has been from people that are condescending, impersonable and generally insensitive oeufs! I even had one of them break a chair when they came around. I really dreaded their visits however now I know someone who I can talk about to all my friends.

I am happy to recommend The PC Support Group to anyone I know as I believe in the service 100%. Overall, as a result of using The PC Support Group’s service I have saved both time and money and mostly importantly, a lot of aggravation."

Jane Cameron - Home User (Northwest London)