Testimonials

"Code Personal Styling is a business dedicated to offering individuals and companies fantastic style advice in a way that is fun, affordable and achievable. When I started the business, I realised how important it was to have a computer based process and structure in place. By my own admittance I’m a complete techno-phobe and my strategy to handle my IT was to bury my head in the sand. After all, my computer hadn’t let me down since I bought it and why waste money on support I didn’t need? That was until I spilled a drink on it and it basically melted taking with it all of my data, all 3 years of it! I hadn’t backed up. I was introduced to The PC Support Group by a colleague to whom I had turned for advice. Working with The PC Support Group has marked a significant turning point in my business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee. Their commitment to me personally and to my business has been phenomenal and they never just meet your expectations – they way out-perform them. They have responded to my calls for help way outside of work hours and has talked to me in a language I can understand rather than blinding me with techno-babble. I would, without exception, recommend their services – they are my technology life line!"

Susanna Kelly (Left in photo), Director - Code Personal Styling

“He also works extremely quickly, is flexible and efficient. And unlike some other companies I’ve used, he actually left my computer better than the way he found it.”

Michael Swerdlow— Home User

"I am just writing to thank The PC Support Group for the assistance and guidance that both you and your colleagues provided me with in setting up my business. The advice that the firm gave me with was invaluable.

As a sole trader it was very important that I could start my business quickly and with the minimum of effort. My email and fax numbers were set up immediately enabling me to conduct my business from the very first day. In all my dealings with The PC Support Group I have found that as a business you “go the extra mile” and it has been an absolute pleasure to deal with such an efficient firm.

The service you provide is second to none and I would not hesitate to recommend you to anyone who needs IT assistance regardless of how small or big their company is. I look forward to a very long business relationship with you."

Andrea Cavanagh - Mortgage Broker

"If you don't use The PC Support Group then you need to. If you don't think you need to, trust me you do! I have been cut off from email for over a week! The support team have held my hand the whole way, liaising with the various providers involved and patiently solving the problem. The PC Support Group team really works, in fact it rocks! Thank you to all the fantastic people who work there."

Greg Pye - Body Solutions

"I think I love you!!!! Computer has just rebooted after all the clicking etc you did, and it rebooted in half the time, and seems ten times quicker already. As far as I can see, there is nothing going to affect my work - if anything, will improve it. I can't thank you enough. I am going to email everyone in the "virtual" office and tell them to sign up with you pronto - you are worth your weight in gold! Thanks so much."

Sharon Sartain - Home based worker for Document Direct

 You are aware of our business and the energy with which we convey our beliefs about customer service and how it impacts on the brand of a company. Although we expect the highest standards in ourselves and others when it comes to business, occasionally we are disappointed. An example of this was our IT system, installed by another provider, which was not delivering the results we would expect. We needed help… fast!

From the very outset you demonstrated an understanding of our predicament. Issues were pinpointed quickly and problems disappeared immediately. The IT issues were explained in plain English and you made every effort to signpost exactly what you were doing and why. Your commitment and eager to please attitude is a breath of fresh air.

We will definitely recommend you and the service you provide and are pleased to be an advocate of your business.

John Drysdale – No Guru (Training & Customer Service Specialists)

“Before I signed up to BusinessCARE I regularly had different problems with our IT. I was looking to find good support at a reasonable cost. Now we don’t worry about it. The PC Support Group are very helpful—not that I need to call them often as they usually get in touch with us before we even know that there’s a problem. As the business would suffer without our IT it’s one less thing for me to worry about.”

Svetoslav Sergeev— Forever Living Products (Manufacture & Distribution)

"The PC Support Group has a very simple output for my business - they allow us to do our job better than we would do without them. Do not let this compliment remain understated; this output is outstanding in its delivery across many quality parameters.

Their friendly, professional and business focused approach has been a refreshing change from the many IT services I have previously used. They took time to understand our issues, gained a thorough understanding of our set-up, our plans for growth and our needs going forward. They then provided imaginative solutions which addressed not only our immediate problems, but the root cause of them, and the long-term solution. They also spotted opportunities for us to take advantage of our existing IT systems and gain efficiencies with little or no additional investment.

The PC Support Group's pro-active preventative maintenance seems light-years ahead of the traditional break/fix approach that appears to be the norm within the IT service industry. They often tell us about issues before we know we have them and resolve them before they become major problems for the business. This approach has massively reduced system downtime and has saved us tens of thousands of pounds in previously lost billable hours.

Their ability to provide instant remote support, even if our staff are mobile, has also been invaluable. Not only has it massively improved the speed and efficiency with which our problems are dealt with, but the knowledge that there is always someone there to help has increased the confidence and ability with which our staff utilise our technology.

Without The PC Support Group's help our business would not be the smoothly run and growing operation that it is, and I would wholeheartedly recommend them to any business that requires top class IT support.

The PC Support Group has unquestionably raised the bar for IT service levels to small businesses."

Martyn Best - Director - Paver Smith (PR Agency)

“We have always enjoyed an excellent quality of service from The PC Support Group—the needs of my business are always of paramount importance to them; they take time to understand what I am trying to achieve and are always helpful and responsive”

Andrew Kilshaw— Andrew Kilshaw Chartered Accountants

“After only a couple of hours you had sorted all the issues out, leaving me with a laptop that I could actually use efficiently again. Not only was your technical knowledge excellent and your work thorough, but I must comment on what a pleasurable experience it was dealing with you. Having recommended you to other people I know they have been equally happy with the service. Finally, I’d just like to say how pleasing it is to see a company that does actually exceed expectations.”

Karl O’Hare – Igent Ltd (Insurance)

"I run my business from home, and my lap top and everything on it is absolutely vital to me. When I have problems, hitches, glitches or anything affecting the performance of my IT it not only makes me less effective it is also a real source of stress. Having used The PC Support Group service to resolve problems and to provide regular maintenance I can thoroughly recommend them. The engineers offer great, prompt, flexible and expert service, they solve problems tenaciously and talk in lay persons terms about technical issues. I have much improved IT performance and peace of mind for a very reasonable monthly fee - invaluable."

Catrina Hewitson - Vibrant

"I only have a very basic understanding of computers - but they are absolutely essential to my business which is about providing a very responsive service to my clients. So it’s important that I use a computer service company that takes all my technical headaches away. I chose The PC Support Group and I have been very impressed with their commitment and high level of service. They respond very quickly to my requests for assistance. I generally receive a phone call within a matter of minutes of sending a message to them and the problem is generally resolved soon after."

Peter Venables - Director - Purely Marketing Ltd

“The clear expert advice and support we receive has definitely increased our earning potential greatly. I would wholeheartedly recommend The PC Support Group to anyone who wishes to harness the powers of IT for profit and improve their business prospects.”

Ray Jones - Ray Jones Mortgages

"I would like to express my appreciation of the prompt and efficient service I received from you and your staff when my computer was completely down.  You carefully ascertained from me what the problem was and you explained to me clearly what needed to be done and also informed me of your very clear charging structure.  After the work was  completed satisfactorily by your staff  you followed it up with a phone call to check the customer was satisfied.  Hence I felt every aspect of your service was quite excellent. Good luck with continued success."

Mrs. K Hegde - Home User

"I had been having problems with my computer for months and had taken it on several occasions to a local computer repair shop. After installing a new fan, battery and more memory, it was still playing up and the next stage was going to be a much bigger job and if that didn't work, then a new computer. I got in touch with The PC Support Group and they made a house call and after an hour everything was working great again. They even fixed the fan which they noticed had been put on back to front by the 'experts' at the computer shop! I haven't had any problems ever since and wouldn't hesitate in calling on them again and recommending them to anyone who has any computer problems."

Kate West - Home Computer User

"I am writing to say sincere thanks for the service your company gives me regarding computer and IT support. I have had a contract with you for several months now and all I have to do is pick up the phone and the problem is sorted.

Your service not only saves me time but allows me to concentrate on what I do best rather than having to try to teach myself how to fix computer problems. I particularly like the weekly computer health check and that on nearly all occasions the problem can be fixed remotely.

I have also been impressed that when I have needed a new piece of hardware or software you source them quickly and efficiently and again save me time. I have no hesitation at all in recommending you and The PC Support Group to business colleagues and friends. Thank you again."

Hazel Cheal - Anglian Will Writing

"I wanted to write to you to thank you very much for finally being the company to sort my computer out and for a very reasonable price.

As you know I have had four previous computer support businesses come in and supposedly fix my computer over the last two years. It finally resulted in me not believing anyone who worked with computers was genuine or honest. I can now say with confidence that The PC Support Group have restored my faith in this business and I wholeheartedly thank you.

Not only did you professionally fix the computer problems I was having but you are extremely accommodating and genuine. I have decided that I will be taking out your support contract so that I can have peace of mind that my computers are being managed by a company I can contact at short notice, that I know will fix any problems and above all, that I can trust.

I will have no hesitation in recommending The PC Support Group and hope that I can do so in the near future. Thank you once again."

Janet Wiggins, Director - Aigburth Physiotherapy Clinic Ltd

“The PC Support group has been looking after us for some time now, the service is second to none, efficient, effective, professional, competitive and delivered with integrity, what more could we ask for."

Bob Evans, FREEDOM Business Coaching

"Please can I take this opportunity to thank The PC Support Group for the superb service provided yesterday. I asked Andi on support if he was busy when I spoke, the answer was yes but he still provided immediate support and help to remedy a situation with my Blackberry which I was beginning to panic about!

I cannot recommend you and your company highly enough - I have no idea how your prices compare, I am not interested, it is irrelevant because the quality of service is beyond comparison. That is the only thing that matters for mission critical areas of my business such as my IT setup.

I am more than happy to take a call from anyone who is foolish enough to believe they can get better service anywhere else, and is even remotely considering doing so."

Alan Higham - BNI North

"The Credit Management Group UK provides businesses with expert advice on credit control issues. We also provide credit control training through our Online ‘Credit Managers Toolkit’. It is therefore essential for us to have fully protected and maintained IT and instant help when we need it. The PC Support Group have been fantastic in their support, advice and not least their excellent service. They have reduced downtime in the business due to IT issues dramatically. They are so good, we even recommend them to our clients!"

Jenny Esau, MD, Credit Management Group UK

"I never thought I would say this about a computer services company so I feel compelled to write about how delighted I am to have finally found a company that provides me with technical help and support on all manner of computer problems, when ever I need it, in plain English! And if I cannot then fix things following simple instructions, you take remote control of my computer and fix it anyway. Happy Days! I am happy with your costs and delighted with your service and I commend you to any frustrated computer user who is lucky enough to read this testimonial. Long may our happy relationship continue."

Phil Mylotte - Personal Wellness Coach - Herbalife Independent Distributor

"I owe many thanks to The PC Support Group for the way they have supported our business with 'computer wizardry'. On at least 3 occasions in the last 6 months we have had I.T. problems. In the past this sort of thing has cost us dearly - we have lost upwards of 3 weeks data. What a mess! Those days are far behind us now, thanks to The PC Support Group. All the people I have referred them on to have thanked me unreservedly. No matter what, I know I can look forward to a long and happy future with any business I am involved in because of the peace of mind The PC Support Group offer."

Maurice Craig - Alcomart

"Amethyst Purchasing Services Limited engaged with The PC Support Group in December 2007 for our IT systems support and we have not been disappointed!

We have particularly found the online logging system useful – we can easily log problems without having to call and we also have the facility to view and authorise any problems that are logged so that we are aware of the types of problems that our IT users are reporting.

We have also been very pleased with the way requests outside the scope of our contact have been dealt with, for example work to make changes on our website. Overall we have been very happy with the service we have received from The PC Support Group.”

Tracey Wilson, Finance Manager - Amethyst Purchasing Services

"I'd like to say a big thank you to the team at The PC Support Group. We have needed technical help now on a number of occasions and I can say that each time we have received nothing but excellent service.

It doesn't matter which member of The PC Support Group team has assisted us, we have been impressed with their attentive, thorough and professional attitude to solving our issues.

What I really like is that things are explained in a clear and easily understood way. There is no confusing and unnecessary rambles in 'computer language' that we have been used to in the past from other IT companies. Calls are always returned promptly and problems dealt with swiftly.

I would recommend The PC Support Group to anyone."

Danielle Gannon, Atmosferik Photography