News

The PC Support Group ranked among top 501 IT service providers by MSPmentor

Posted June 2017

The PC Support Group, the Northwest’s leading Managed IT Service Provider, is delighted to announce today that  MSPmentor, a digital property of  Prenton Technology, has placed The PC Support Group in the MSPmentor 501 2017 edition of the top 501 managed service providers worldwide. This is the 9th year that The PC Support Group has been ranked on the list.

The top MSP 501 companies ranked this year include organisations from around the world and from diverse technology backgrounds. The resulting list is the IT channel’s largest and most comprehensive list of leading managed service provider organisations worldwide.

The PC Support Group is one of only 21 UK based IT Support companies ranked on the 2017 MSPmentor 501 list and the only one with its head office in the North West of England.

In addition to general business statistics and technical data, each company must submit their (independently verified) financial results, ensuring that this list is a true reflection of the best IT Service Management companies in the world.

“We are delighted to have been recognised on MSPmentor 501 list for the 9th time” said Phil Bird, Managing Director, The PC Support Group. “It’s vital that we continue to innovate and remain the best in our field and thanks to the dedication of our staff we continue to achieve that”

“We invest in the best technology and employ the best people in the business to ensure our customers gain real benefits from our IT support services and this ranking is a major indication that we’re doing things right”

“On behalf of MSPmentor, I would like to congratulate The PC Support Group for its recognition as an MSP 501 honoree,” said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2017 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”

The 2017 MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel Advisors. Data was collected online from Feb. 16 through May 15, 2017. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth and other factors.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 03300 886 116 or emailing info@pcsupportgroup.com.

The PC Support Group achieve Workplace Wellbeing Charter

Posted June 2017

We are delighted to announce that The PC Support Group has achieved the Workplace Wellbeing Charter, showing that we are forward thinking in cascading wellbeing practices throughout the organisation and that we clearly demonstrate this commitment.

The Workplace Wellbeing Charter is an opportunity for employers to demonstrate their commitment to the health and well-being of their workforce, whilst providing employers with an easy and clear guide on how to make workplaces a supportive and productive environment in which employees can flourish. These standards reflect best practice and are endorsed nationally by Public Health England.

The Charter takes a holistic approach that includes leadership, culture and communication, as well as health & wellbeing topics such as physical activity, alcohol and mental health. The framework promotes rounded discussions between employer and employees about health, safety and wellbeing.

During the process employees were selected at random to anonymously discuss how they felt the company was performing in this area and we were delighted to receive some of the following comments:

“In previous jobs I haven’t felt valued. I feel really valued here. They tell me on a daily basis!” – Employee of The PC Support Group

“Really nice environment. Everyone gets on well” – – Employee of The PC Support Group

“Good management style. Really understanding and sympathetic. Makes you feel lucky to be here” – – Employee of The PC Support Group

The Wellbeing Charter assessment summarised The PC Support Group’s approach as “The organisation has clearly shown its commitment to the wellbeing of its employees”

You can see our formal listing and read more about the Workplace Wellbeing Charter at http://www.wellbeingcharter.org.uk/members.php

The PC Support Group announced as one of the top Managed Service Providers in the world

Posted May 2016

The PC Support Group ranks among the world’s most progressive IT Managed Service Providers (MSPs), according to Penton Technology’s 9th-annual MSP 501 list.

After months of research, data collection and analysis, MSPmentor has announced the latest iteration of its annual ranking, which has roots dating back to 2007. The top MSP 501 companies ranked this year include organisations from around the world and from diverse technology backgrounds. The resulting list is the IT channel’s largest and most comprehensive list of leading managed service provider organisations worldwide.

This year, the editors at MSPmentor set out to raise the bar in terms of quality, transparency and applicability. To qualify for the 2016 MSP 501, MSPs were asked to submit confidential applications complete with their 2015 financial results. They were also asked for revenue verification from a certified financial professional for the first time.

msp5012016webreadylogojpg“We are delighted to have been recognised on MSPmentor 501 list” said Phil Bird, Managing Director, The PC Support Group. “This year we’re particularly proud as the criteria for making it onto the list was tougher than ever and to know that not only are we one of the top MSPs in the world, but also one of less than 50 companies that made it onto the list from across Europe is truly fantastic.”

“We continue to invest heavily in getting the right people and the right technology to ensure our customers gain real benefits from our IT support services and it’s clearly paying off.”

“On behalf of Penton and MSPmentor, I would like to congratulate The PC Support Group for its recognition as an MSP 501 honouree,” said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2016 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”

The survey also revealed that taken as a whole, the companies on the 2016 MSP 501 list amassed a combined $9.82 billion in recurring revenue and collectively increased the overall number of users they manage worldwide by nearly 16 percent. What is more, they increased the number of devices they oversee by nearly 30 percent demonstrating that true IT managed service provision is the future of IT support.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 03300 886 116 or emailing info@pcsupportgroup.com.

IT Support innovations pay dividends at The PC Support Group

Posted March 2016

AI Most Innoavtive Business Leader 2016Acquisition International, the global financial and legal publication, has spent recent months assessing the most innovative business leaders across the world and following this research has named our Managing Director, Phil Bird one of 2016’s Most Innovative Business Leaders!

Initially, the shortlist of candidates was drawn up by their research team, using local and national news, industry journals and publically-available customer testimonials to identify deserving candidates from a variety of geographical areas and industry sectors. From there the candidates were judged by a panel with over 30 years’ experience, comparing candidates within their industry sector and against firms of a similar size, to ensure a fair process that allows firms of all sizes to compete.

Philip BirdPhil Bird said “We’ve invested heavily over the years in the most advanced pro-active support technology around and matched this with a new highly customer service focused approach, and these together are now paying huge dividends to our clients and our business. It’s obviously nice that these IT support innovations have been recognised through this award.”

AI added “With the consistent stream of challenges thrown against them over the course of the last several years, the business leaders we have selected have never been more deserving of recognition.”

The PC Support Group wins “Best SME IT Support Specialists – UK”

Posted February 2016

Business Excellence 2016 winners logo TemplateThis month we were more than happy to hear the following words from the AI Business Excellence Team… “The judges have made their final decision and I am pleased to announce The PC Support Group has won in the 2016 Business Excellence Awards!  You have been named: Best SME IT Support Specialists – UK”

Since 2010, Acquisition International Magazine’s annual awards have been highlighting the amazing work done by those firms and individuals whose ceaseless dedication to innovation, customer care and the continued growth and improvement of their businesses has seen them forge ahead of their competitors and raise the bar for performance and results in their industry.

Acquisition International say, “We pride ourselves on the validity of our awards and winners, an approach that is reflected in the rigorous and tightly monitored nomination, judging and selection processes. Every one of our awards is given solely on merit. In other words, the only factors that will determine your success are the work you do and the results you achieve.  Every nomination is subject to a lengthy and in-depth assessment process, designed to enable us to separate the truly remarkable from their peers. This comprehensive selection and judging process ensures that our awards are always a true representation of the market in question and that all of our winners are truly at the cutting edge of their respective industries.”

Operations Director, Simon Albert said of the award “After nearly 10 years of focusing completely on SME IT support we’re obviously delighted that we continue to win awards in this area for our outstanding service. It’s a great credit to everyone in the business”

 

Our First IT Support Service Accolade of 2016!

Posted January 2016

NC AWARDS FINALIST LOGO16 Web

We’ve been nominated by a lot of people as “Service Provider of the Year 2016” … so many that we’ve already achieved ‘finalist’ status!

Last year we went on to win the trophy and the Event Organiser at Network Computing Magazine’s Event Organiser David Bonner reported a very high level of voting!

Simon Albert, Co-owner and Operations Director of The PC Support Group commented, “We were delighted to reach the final of these awards and then go on to win them in 2015 but to reach the final again is fantastic and a great testament to the hard work our staff put in to providing a great IT support service”

At The PC Support Group we truly appreciate awards like this because they reflect the trust and appreciation that our customers and business contacts have in us.  We work hard to supply an IT Support Service that is head and shoulders above the rest, and the votes that come in in their hundreds are a great reward and ‘pat on the back’ for that.

The PC Support Group Nominated in The Talk of Manchester Awards

Posted October 2015

TheTOMsNominee100pxThe summer is over but it was all sunshine and smiles at The PC Support Group as we received news this month that we have been nominated in this years The Talk of Manchester Awards in the Best IT Support Company category. The awards celebrate all that is great within the Manchester business community and we’re delighted to be recognised as part of that. Voting opens on Friday 23rd October at 10AM. If you would like to vote for us then please go to www.thetalkofmanchester.co.uk/awards

This follows a number of other awards The PC Support Group picked up this year including winning Network Computing Awards – Service Provider of the Year and AI Business Excellence Awards – Excellence in IT Outsourcing.

Phil Bird, Managing Director, said “We’ve already had a phenomenal year with recognition for the high levels of customer service we apply and it’s great that this is continuing with our IT support for Manchester”

Click on the following link for further information regarding IT Support for Manchester.

Cycling Challenge Raises Much Needed Funds For The Multiple Sclerosis Society

Posted May 2015

Pain-in-Haworth

Phil Bird cycling up yet another steep hill (this time a cobbled road in Haworth) during the Tour de Yorkshire Sportive

The first-ever Tour de Yorkshire took in unforgiving terrain from Bridlington to Leeds by way of chilly weather and 1.2 million spectators.

Set over three consecutive days spanning the May Bank Holiday Weekend – and featuring a line-up that included Sir Bradley Wiggins – the contest was organised in the wake of last year’s Tour de France Grand Depart in Yorkshire.

The feat of endurance inspired our Managing Director and keen cyclist Phil Bird to set himself his own Tour de Yorkshire Challenge. On Sunday 3 May 2015 he cycled the 88 miles non-stop of the amateur Sportive that ran alongside the pro event – raising much-needed funds for the Multiple Sclerosis Society.

With donations currently totally £720, monies still pouring in and the ride satisfyingly completed, Phil reflects back on a fantastic experience.

“Like most people I first learned to cycle when I was very young and then pretty much stopped when I learned to drive; but I really got back into road cycling in 2012” says Phil.

“The thing I love most about it is that you get to really experience the countryside and you can make any ride as relaxed or as tough as you like.

‘I ride a Trek Madone 5.2 (for those cycling nerds out there) and try to get out at least a couple of times a week, usually into the Derbyshire hills as I’m a gluton for punishment.

‘I’ve taken on other big challenges in the past such as the London Marathon and cycling from London to Paris but this was definitely one of the toughest.

‘The Multiple Sclerosis (MS) Charity is the cause I chose to support because it’s a terrible debilitating illness that can affect anyone, no matter their age, sex or general health… and there’s no cure. I also know two lovely people who are unfortunate enough to have MS so it was great to raise some money for further research.

‘I’d like to thank everyone who donated – especially my friends, family and colleagues at The PC Support Group who have supported me along the way.

‘The ride itself was a lot tougher than I imagined so it was great to make it to the end where thousands of spectators had gathered for the pro race and cheered us amateurs on.

‘I have no idea what my next challenge will be but I’m sure something will come up.”

If you have a cause close to your heart or a challenge you’re taking on, we’d love to hear more about it in the comments field below.

You can also still donate to Phil’s charity appeal at https://www.justgiving.com/Philip-Bird4/

Pro-active IT Support Taken To New Levels

Posted April 2015

Carl-Sutton-at-work

 

The PC Support Group has always put investment in the best people and the best technology at the heart of everything we do.

Kaseya, for example, is our highly sophisticated support and management system, typically only deployed across large corporations, but we have brought this technology to the SME market, enabling us to be more pro-active and spot potential problems even before our customers are aware of them – and before they cause damage!

As with all software, the key to maximising its use and making the greatest gains is to ensure that staff are fully trained in its use and it’s to this end that our Remote Management and Automation Engineer, Carl Sutton, recently undertook a course specifically in advanced Kaseya techniques.

Carl has successfully passed his course exam and is now a proud member of KCA’s (Kaseya Certified Administrators). Carl is one of the small band of highly qualified Kaseya Engineers in the UK. All our superb Engineers take reactive calls from our Customers and manage any alerts that we get from our monitoring systems whilst Carl focuses on developing the scripts that do the monitoring and create those alerts. He also creates great self-healing routines where a common issue can be fixed instantly and automatically by our powerful support system.

“It’s been a very interesting time” said Carl, “involving a lot of hard work and additional hours, to understand a fantastic product that our business is so familiar with and dependent upon. During my training I have learned so much about the full capability of Kaseya and I look forward to implementing my new skills and knowledge of the system. It will also be great to help our fantastic team of Engineers to understand even more features that Kaseya offers, knowing that this will mean we can give our customers an even better service, which is something we are constantly striving for”.

Phil Bird, Managing Director of The PC Support Group added “Needless to say – investment in our staff as well as our technology pays dividends for our clients too! The developments that Carl is qualified to create will continue to further lessen IT problems for our customers as well as speeding up our reaction times to a new level of efficiency.”

Double Award Win for The PC Support Group!

Posted April 2015

SERVICE-PROVIDER-OF-THE-YEARAI-Business-Excellence-Awards
The first quarter of this year has been full of great news for us – not only have we welcomed in a lot of new clients – we’ve bagged two awards as well.

The Network Computing Awards 2015 bestowed this title on The PC Support Group during a ceremony at the Russell Hotel in London on 19th March. The awards were decided on after months of intensive voting by customers of IT service providers.

Phil Bird, Managing Director of The PC Support Group echoed the feelings of all Management and Staff by saying “Awards like this are always special because they are based on votes from our Customers and all those business contacts of ours who believe so strongly in our technical expertise and outstanding customer service. It’s a fabulous reward for all the hard work and efforts of our whole team.”

Event Organiser at Network Computing Magazine’s Event Organiser David Bonner said “The level of voting was highly impressive and we fully congratulate the winners.”

 

Network-Computing-Awards-March-2015-Winner

 

Pictured (above) are Projects Director Phil Case and Brand Ambassador Pam Case receiving the award trophy from Former England cricket captain (far right), Chris Cowdrey, and Comedian and after dinner speaker, Ian Irving (far left).

In the same month we received news from AI Business Excellence that we also won their “Award for Excellence in IT Outsourcing – Merseyside”. They say this is thanks to our “tireless work and dedication” and our “superb performance over the past 12 months”.

The 2015 Business Excellence Awards are all about identifying and honouring the most respected companies and their top level Executives, while recognising and rewarding outstanding performance, success, innovation and ethics across international business communities.