Products & Services

Listed below are our main services, click on the one that interests you to find out more or simply scroll down to read about each one in turn. If the specific service you require is not here we can probably still help you so give us a call on 03300 886116 to discuss your requirements in more detail.

 

Provided your computer can still access the Internet then we could potentially resolve your problem within the next few minutes.

Alternatively you may want or need a visit… no problem, we have professional friendly engineers based around the country who we can arrange to come to you, often within hours of your call.

We will troubleshoot and repair any of your hardware currently not working properly, and provide replacements if necessary. We can also reconfigure any software that appears to be “misbehaving”.

We have a no fix, no fee policy so if we can’t resolve your problem you don’t pay a penny, and for home users we never charge for more than 2 hours work so there’s a cap on what you pay.

Computer service doesn’t get better than this. Call us now on 03300 886116 or complete the form on the right of this page and we’ll contact you.

Have you noticed your computer getting slower and slower? The internet seems to take forever? Applications take an age to load? Can’t play the latest games or run the latest software anymore? Or perhaps you are simply running out of disk space?

We can breathe new life into your PC by upgrading some of its key components. We can expand its capabilities by upgrading the hardware, add additional features or increase your efficiency and productivity.

Even if your system is fairly new, you may need a few enhancements to accommodate your growing collection of digital photos, movies, files, or video games.

We will come to your home or place of business and advise you what improvements can be made to your computer system(s).

Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

If you need help installing or configuring your new software, we can help.

Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

Many small businesses don’t have dedicated in house computer support. Why should they? It simply doesn’t make financial sense for a small business. That’s where we come in. We can offer regular support days where one of our professional engineers carries out an agreed number of tasks from uploading the latest drivers to relocating equipment for you. You can book an engineer once a week, once a month or whatever frequency suits you. We can even do much of this work remotely which saves us time and you money!

Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

Just bought yourself a shiny new PC and you don’t know where to start? Don’t worry, call us now on 03300 886116 or complete the form on the right of this page and we’ll contact you.

We’re able to provide you with anything from a cable to an entire office infrastructure. And we’re totally independent so we won’t push a particular manufacturer’s equipment; we will always recommend the right equipment for the job. Even better, we can supply it, set it up and show you how to use it effectively; a far cry from some of the “box shifting” retailers.

Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

You wouldn’t drive a car for years without having it serviced, so why ignore your computer?

Like any investment, your computer needs constant care which means keeping it well maintained. When was the last time your computer had a thorough check-up and clean?

If it’s been more than 6 months, it’s time to schedule a Preventative Maintenance visit.

Call us now on 03300 886116 or complete the form on the right of this page and we’ll contact you.

Are you getting frustrated with pages taking forever to appear in your web browser or waiting 30 minutes or more just to download a picture sent from a friend via e-mail? Then you need broadband.

Whether you’ve already bought the equipment but are having trouble installing it, or you don’t know were to start, we can help. We have experience with all the main carriers including BT, NTL, Wanadoo, Tiscali, etc. and we are totally independent so we can guarantee you the best advice. We can provide you with just the installation and set-up service, or we can also provide all the equipment.

Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

Business

Your network is vital to your business, we can resolve any immediate issues you have and advise on everything from traditional networks to the implementation of a wireless network.

We can supply and setup “off the shelf” and bespoke server systems and workstations to suit your individual requirements. Whether wired or wireless access is required we will give you all the options. We will ensure your data is safe and secure and train you and your staff in networking best practice. A visit to your premises is all that is needed so we can listen to your needs and create a quotation to suit your budget. There is no charge for the initial consultation.

Home

If you have two or more PCs in your home, have you considered networking them?

A network allows your computers to share files, a printer, and an internet connection. Even better, a wireless network is the cutting-edge way to connect all of the computers in your home.

Wireless networks are perfect for people who want to connect laptop and desktop computers, or for people who want internet access from anywhere in the house or garden. All the family can have their own internet access separately so there will be no more arguments over whose turn it is to use the PC.

Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

Business

As internet usage has grown, so have security threats, and the problems and risks are getting worse. For example, did you know that viruses cost businesses $13 billion in 2001, $20-$30 billion in 2002, and $55 billion in 2003. (Source: Trend Micro report 2004)

To ensure your company’s private data remains private, our professional engineers can install and configure firewalls and other appropriate security devices. Don’t let your files fall prey to internet intruders- protect your business… with help from The PC Support Group.

Home

How secure is your computer? Have you downloaded the latest patches and updates for Windows and MS Office?

One way to protect yourself is to install a firewall, which keeps intruders from sneaking into your computer and accessing your private data.

Firewalls can prevent Spyware programs from transmitting your sensitive information over the internet. In particular, firewalls are crucial if you have the always-on internet connection.

Protect yourself and your family… with help from The PC Support Group

Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

Does it seem like there’s a gremlin inside your computer? Programs behaving erratically? PC rebooting on its own? Strange windows popping up? It could be a virus.

Did You Know? A test by a specialist software security company during a recent software virus outbreak revealed that an unprotected PC was infected within 27 seconds of being connected to the Internet!

No matter what kind of PC you have, you need the latest antivirus software and you need it to be updated regularly.

Not only do antivirus programs protect your computer from damage, but they also prevent you from accidentally passing viruses to family and friends when you send emails or share files.

If you’re unsure about which virus software to install or how to configure it, just ask The PC Support Group. We offer virus removal, protection and internet security tools for your PC.

If you’re concerned about your PC’s security, we can advise and install the necessary virus protection and security tools to protect you. Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

How much valuable data have you stored on your machine… from family photos to MP3 music files to important documents?

When did you last back up? Imagine right now that your computer suddenly crashed and everything on your hard drive was lost forever! It’s not a matter of if your computer will crash but when.

If you’re running a business and you haven’t backed up your data then the issues are potentially much more serious. A system crash could stop you trading for hours, days or even weeks, and you could even be breaking data protection laws by not keeping your data safe and secure.

If you’re concerned about your data backup and recovery, we can advise you and provide alternative backup solutions. Call us now on 03300 886116 to discuss your requirements in more detail or complete the form on the right of this page and we’ll contact you.

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