Service focused computer support throughout the UK

Enquiry Hotline 0845 2233 116

Products & Services

Listed below are our main services, click on the one that interests you to find out more or simply scroll down to read about each one in turn. If the specific service you require is not here we can probably still help you so give us a call on 0845 2233116 to discuss your requirements in more detail.

Troubleshooting & Repairs »

Provided your computer can still access the Internet then we could potentially resolve your problem within the next few minutes.

Alternatively you may want or need a visit… no problem, we have professional friendly engineers based around the country who we can arrange to come to you, often within hours of your call.

We will troubleshoot and repair any of your hardware currently not working properly, and provide replacements if necessary. We can also reconfigure any software that appears to be “misbehaving”.

We have a no fix, no fee policy so if we can’t resolve your problem you don’t pay a penny, and for home users we never charge for more than 2 hours work so there’s a cap on what you pay.

Computer service doesn’t get better than this. Call us now on 0845 2233116 or click here to request a call.

Upgrades »

Have you noticed your computer getting slower and slower? The internet seems to take forever? Applications take an age to load? Can’t play the latest games or run the latest software anymore? Or perhaps you are simply running out of disk space?

We can breathe new life into your PC by upgrading some of its key components. We can expand its capabilities by upgrading the hardware, add additional features or increase your efficiency and productivity.

Even if your system is fairly new, you may need a few enhancements to accommodate your growing collection of digital photos, movies, files, or video games.

We will come to your home or place of business and advise you what improvements can be made to your computer system(s).

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

Software Installation & Set-up »

If you need help installing or configuring your new software, we can help.

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

Dedicated Support Days »

Many small businesses don’t have dedicated in house computer support. Why should they? It simply doesn’t make financial sense for a small business. That’s where we come in. We can offer regular support days where one of our professional engineers carries out an agreed number of tasks from uploading the latest drivers to relocating equipment for you. You can book an engineer once a week, once a month or whatever frequency suits you. We can even do much of this work remotely which saves us time and you money!

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

New PC Set-up »

Just bought yourself a shiny new PC and you don’t know where to start? Don’t worry, call us now on 0845 223316 or click here to request a service call and we’ll set everything up for you and give you a personal guided tour.

Hardware Recommendation & Supply »

We’re able to provide you with anything from a cable to an entire office infrastructure. And we’re totally independent so we won’t push a particular manufacturer’s equipment; we will always recommend the right equipment for the job. Even better, we can supply it, set it up and show you how to use it effectively; a far cry from some of the “box shifting” retailers.

Call us now on 0845 223316 to discuss your requirements in more detail or click here to request a call.

Preventative Maintenance »

You wouldn’t drive a car for years without having it serviced, so why ignore your computer?

Like any investment, your computer needs constant care which means keeping it well maintained. When was the last time your computer had a thorough check-up and clean?

If it’s been more than 6 months, it’s time to schedule a Preventative Maintenance visit.

Call us now on 0845 2233116 or click here to request a call.

Broadband Installation »

Are you getting frustrated with pages taking forever to appear in your web browser or waiting 30 minutes or more just to download a picture sent from a friend via e-mail? Then you need broadband.

Whether you’ve already bought the equipment but are having trouble installing it, or you don’t know were to start, we can help. We have experience with all the main carriers including BT, NTL, Wanadoo, Tiscali, etc. and we are totally independent so we can guarantee you the best advice. We can provide you with just the installation and set-up service, or we can also provide all the equipment.

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

Networking »

Business

Your network is vital to your business, we can resolve any immediate issues you have and advise on everything from traditional networks to the implementation of a wireless network.

We can supply and setup “off the shelf” and bespoke server systems and workstations to suit your individual requirements. Whether wired or wireless access is required we will give you all the options. We will ensure your data is safe and secure and train you and your staff in networking best practice. A visit to your premises is all that is needed so we can listen to your needs and create a quotation to suit your budget. There is no charge for the initial consultation.

Home

If you have two or more PCs in your home, have you considered networking them?

A network allows your computers to share files, a printer, and an internet connection. Even better, a wireless network is the cutting-edge way to connect all of the computers in your home.

Wireless networks are perfect for people who want to connect laptop and desktop computers, or for people who want internet access from anywhere in the house or garden. All the family can have their own internet access separately so there will be no more arguments over whose turn it is to use the PC.

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

Internet Firewall Protection »

Business

As internet usage has grown, so have security threats, and the problems and risks are getting worse. For example, did you know that viruses cost businesses $13 billion in 2001, $20-$30 billion in 2002, and $55 billion in 2003. (Source: Trend Micro report 2004)

To ensure your company’s private data remains private, our professional engineers can install and configure firewalls and other appropriate security devices. Don’t let your files fall prey to internet intruders- protect your business… with help from The PC Support Group.

Home

How secure is your computer? Have you downloaded the latest patches and updates for Windows and MS Office?

One way to protect yourself is to install a firewall, which keeps intruders from sneaking into your computer and accessing your private data.

Firewalls can prevent Spyware programs from transmitting your sensitive information over the internet. In particular, firewalls are crucial if you have the always-on internet connection.

Protect yourself and your family… with help from The PC Support Group

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

Virus Detection, Removal and Protection »

Does it seem like there’s a gremlin inside your computer? Programs behaving erratically? PC rebooting on its own? Strange windows popping up? It could be a virus.

Did You Know? A test by a specialist software security company during a recent software virus outbreak revealed that an unprotected PC was infected within 27 seconds of being connected to the Internet!

No matter what kind of PC you have, you need the latest antivirus software and you need it to be updated regularly.

Not only do antivirus programs protect your computer from damage, but they also prevent you from accidentally passing viruses to family and friends when you send emails or share files.

If you’re unsure about which virus software to install or how to configure it, just ask The PC Support Group. We offer virus removal, protection and internet security tools for your PC.

If you’re concerned about your PC’s security, we can advise and install the necessary virus protection and security tools to protect you. Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

Data Backup & Recovery »

How much valuable data have you stored on your machine… from family photos to MP3 music files to important documents?

When did you last back up? Imagine right now that your computer suddenly crashed and everything on your hard drive was lost forever! It’s not a matter of if your computer will crash but when.

If you’re running a business and you haven’t backed up your data then the issues are potentially much more serious. A system crash could stop you trading for hours, days or even weeks, and you could even be breaking data protection laws by not keeping your data safe and secure.

Did you know?

  • 34% of companies fail to test their backups, and of those that do, 77% have found back-up failures (Source: Home Office Computing Magazine)
  • 93% of companies that lost their data centre for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. (Source: National Archives & Records Administration)

It’s worth noting that ALL disk drives fail, regardless of brand or type. We can show you how to back up or if you haven’t got any backup devices we can supply and fit cost effective and tailor made backing up solutions for the home or business to suit your needs, ranging from basic CD-rewriters to high capacity external hard drives with fully automated scheduled backing up software.

Call The PC Support Group before it’s too late! You can reach us now on 0845 2233116 or click here to request a call.

Independent Consultancy & Advice »

Need advice about upgrading or solutions for your home or small business?

We provide advice and consulting to suit your individual needs. Has your system grown unwieldy? We can perform hardware, software and network audits so you know exactly what you have before you decide to invest or upgrade.

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

VoIP (FREE Internet phone calls) »

VoIP stands for Voice Over the Internet Protocol. It works by converting a voice signal into data which is then transmitted over the Internet like any other data such as an e-mail. This information is then re-assembled at the other end and converted back into an audible voice. The main advantage of doing this is that most people these days have a fixed cost local internet connection which allows them to transmit data anywhere in the world at no extra cost. This same principle applies to VOIP so you effectively get calls to anywhere in the world at no extra charge.

Whether at home or within your business, VoIP technology can save you a fortune and bring a number of other advantages. If you want to know more then give us a call on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

Web Site Design »

Whether you require a major site design incorporating features such content management and online transactions or just a couple of static pages that perhaps you’ve designed yourself, we can help. We have both internal expertise and approved partners that we work with to guarantee the result you are looking for.

Call us now on 0845 2233116 to discuss your requirements in more detail or click here to request a call.

How can we help?

Ask us a question and our team will respond within the hour.

Instant Remote Support »

What our customers say…

I use The PC Support Group to support my business critical computers. Wow, they are ...

Emma Lodge, Balance Accounting Solutions

The PC Support Group have been fantastic in their support, advice and not least their ...

Jenny Esau, Credit Management Group UK

The PC Support Group have always delivered, enabling us to get on with the challenge ...

Gary Burrows, ACR Recruitment

See more testimonials »

Enterprise
IT Support

Fully outsourced IT for 20 to 200 PCs

Small Business
IT Support

For 1 to 20 PCs & home businesses

Home Users
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Local professional Home PC support

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Award Winning IT Support

  

The PC Support Group has been voted the Most Loved IT Support Service in the UK, named in the Top 50 IT Service Providers in Europe, Highly Commended in the National Customer Service Awards and shortlisted for best SME IT Solution category in the Channel Network Awards’

See all our awards here