How well are your IT issues handled when things go wrong?

Posted by & filed under IT Support.

    Managing IT systems is all about thinking ahead and preventing problems BEFORE they cause major problems, but unfortunately things still occasionally go wrong and yesterday one of our clients had a major incident. Yes I admit no IT support company can prevent everything in advance! Not even our robust processes and powerful support… Read more »

Why Upgrade To Windows 7?

Posted by & filed under Business, IT Support, Software.


Windows 7 burst onto the scene in August, 2009 and since then uptake has been gradual. According to analyst firm Forrester Windows XP still accounts for over 59.9% of market share for business use. Windows XP was released in 2001 and is reaching the end of its life-cycle. In fact Microsoft has announced that it will discontinue… Read more »

How valuable is your data?

Posted by & filed under Business, Data Backup.

I think it’s fair to say that most businesses lock their doors at night to make sure that thieves can’t just walk in and take what they want. Many also have alarm systems and some of these link to CC TVs and even security companies that can be at the premises in minutes. Most companies… Read more »

The Price of Service

Posted by & filed under Business, IT Purchasing.

A key part to our IT support at The PC Support Group is total focus on providing high levels of customer service and part of doing this is a policy of recommending Tier 1 suppliers when purchasing hardware. What difference does this make to our customers? Well this is best demonstrated by providing some feedback… Read more »

New Virus Alert – Internet Security 2010

Posted by & filed under IT News, IT Security.

It’s been an interesting week with no less than three calls about the dreaded “Internet Security 2010” virus. This seems to be a new strain of something that was around early in 2009 (maybe they write them over the Christmas break when you and I are have our turkey and pies !). Symptoms Internet Security… Read more »