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Case Studies

MIRIS International – Case Study

Posted December 2013


The PC Support Group provides a package of specialist IT services to ensure that MIRIS International, a leading maritime security business, has fully secure 24/7 global connectivity.

MIRIS International

The PC Support Group works with MIRIS International to supply key services to its operational headquarters and support to over 100 deployed field operatives with the latest in flexible mobile technology.

MIRIS operates in some of the most dangerous waters around the globe providing armed protection teams to a range of commercial and private shipping organisations.

The firm uses IT systems to track the locations of ships and its teams and needs round the clock support.

MIRIS Managing Director Mike Williams said that his security team were increasingly reliant on mobile devices.

With The PC Support Group’s help individual devices are configured to deliver highly confidential internal emails to MIRIS teams in support of their operations. “We can never be without them,” he said.

The PC Support Group’s Operations Director Simon Albert, who oversees the delivery of the service package, explained that to maintain 24/7 operations the team at The PC Support Group uses latest cloud based infrastructure that is fully compliant with world-class industry standards including ISO 27001, EU Model clauses, HIPAA BAA, and FISMA, and verified by third-party auditors.

They also supply a dedicated team to remotely monitor server activity and head off technical trouble before it arrives.

Simon again: “MIRIS are dealing with real life piracy involving ex-Royal Marine personnel and live ammunition. They demand the highest standards, and we need to make sure we deliver a service that meets their expectations.

“Experience helps,” added Simon. “We’ve been providing support to the MIRIS worldwide team for over two years now. We are very familiar with the serious context of their job. We have to get it right.”

Mike Williams said every supplier was vetted to check for the same commitment to high end professional solutions and an excellent risk management approach.

Mike added: “The PC Support Group has continued to show impressive commitment to the unusual intensity of our operations and have proven they understand the importance of a speedy turnaround on any IT-related issues that might threaten our system’s integrity. There is a lot of trust now on both sides. They know our business and it works well.”

Document Direct – Case Study

Posted December 2013

The PC Support Group Helps Document Direct Deliver The Most Flexible And Responsive Typist Service Available

It’s not easy delivering a high quality, responsive and flexible service for your customers, but Document Direct have achieved it through clever use of the latest computer technology and services.

Document Direct provides virtual secretarial services to businesses and individuals; converting spoken dictation to documents and letters, sometimes within minutes.

Its services have been shown to reduce in-house typing related costs by up to 60% and their clients regularly report a massively improved document turnaround.

Speed and Flexibility

But these amazing results have not been achieved by accident… Document Direct ensures it has availability of staff at all times (practically 24-7) and the ability to cope with urgent requirements through its highly trained and flexible network of home based typists and secretaries.

This wider resource model works perfectly but it means that the company cannot afford for their technology to let them down.

Jayne Smith, Document Direct’s Head of Operations says “Our business structure means we can react quickly to our clients needs and it equally means we get to tap into a fantastic resource of talented people who can’t necessarily commit to 9 to 5 office based jobs.”

To enable the operation to run smoothly, Document Direct utilises a number of technologies and can’t afford for any of them to fail. This means having the right technology partner is paramount.

Jayne approached The PC Support Group to ensure their network of home-based staff would receive ongoing, high quality IT support to guarantee their computers and the software, on which the business relies, would work without fail.

“Each of our home-based team simply must have their own IT Support. They run their own business from home so their computer is a critical piece of the jigsaw, without which their business will not operate and we will fail to deliver on our commitments.”

The Perfect Support Package for Home Workers

What appealed about The PC Support Group to Document Direct is their ability to deliver a corporate quality service at a compelling price; perfect for home workers.

Jayne says “Before we found The PC Support Group, such levels of support and service were simply not viable and the business would suffer as a result. Each operator was at the whim of their local IT support guy where costs, speed and quality of service were highly variable.”

“Given the potentially spiralling costs of support, our team were reluctant to seek professional help before an issue became a crippling problem. In addition, the temptation to just make do would then reduce their productivity; hitting both their profits, and ours”

The HomeCARE range of flexible service packages from The PC Support Group provided exactly the right balance of price and quality they were looking for.

Jayne says “The fixed price package delivered with individual flexibility, including weekly preventative maintenance as well as unlimited remote support is priced well within the reach of our self-employed team.”

What A Difference!

Sharon Sartain, Document Direct’s first home-based typist to sign up to HomeCARE couldn’t contain her excitement when The PC Support Group helped her business.

Sharon wrote to say, “… My computer has just rebooted after the work you did remotely for me. It now boots up in half the time, and seems ten times quicker already…”

The PC Support Group’s structure and approach are unique in the marketplace and, for the first time, enable home workers and small businesses to enjoy the quality of service that has only previously been associated with large expensive in-house IT departments.

If you have challenges as a small but growing business and want to know how to get the most from your technology, or you’re a home based worker concerned about your reliance on your computer, then why not get in touch and find out what we can do for you?

You can contact The PC Support Group by calling us on 0845 2233116 or e-mailing us at for more information.

To find out more about Document Direct, please visit their web site at

What Was The Experience Using The PC Support Group For Document Direct’s Home Based Agents?

“I think I love you!!!! My computer has just rebooted after the work you did remotely for me. It now boots up in half the time, and seems ten times quicker already. I am going to email everyone in the “virtual” office and tell them to sign up with you pronto – you are worth your weight in gold! Thanks so much.”

Sharon Sartain – Home Based Agent For Document Direct


Ray Jones Mortgages – Case Study

Posted December 2013

How The PC Support Group Helped Ray Jones Mortgages Become More Efficient Through The Use Of Technology… And Save Money Too!

‘Time is money’ has long been one of the business world’s maxims but it’s never been more true, especially in the competitive time/fee based industries and professions.

Add to this growing environmental concerns and the prospect of moving to a paperless office appears to offer major benefits… but how?

Bringing technology onside to help streamline office procedures can save you time, money and effort leading to increases in business productivity and operational capacity, and in many cases improved customer satisfaction.

Ray Jones, who has run his own firm offering a complete mortgage arrangement and brokerage service for 17 years, really understands just how changing the way you use technology can truly revolutionise your business.

It’s all about earning more money by working smarter, not just by working harder, as Ray found out during his free consultation with The PC Support Group.

“It soon became clear that by implementing some simple procedures and utilising the right technology I could save the company a great deal of time and money in a number of ways. I found it would be possible to have more time for myself and still increase my productivity and earning potential.”

Paper… What Paper?

Ray Jones Mortgages was spending a huge amount of time and money copying, couriering and storing important files. The PC Support Group helped them computerise their systems, and supported them through the learning curve of using scanning, e-mail and online file storage. By replacing their previous manual and paper-based systems, there was an immediate and clear business benefit.

It is estimated that in this one area alone one full administration day a week was saved, plus the ability to quickly access previous documents has improved efficiency and customer service.

Business—Any Time, Anywhere!

The PC Support group then introduced remote access to the office systems so the business could be effectively run from anywhere, and a Blackberry – a pocket sized mobile email and telephone device – to enable a highly responsive level of customer service from anywhere at any time. These changes enabled Ray Jones to experience just how much potential today’s technologies have to offer when delivered in the right way; bringing absolute flexibility and freedom whilst massively improving productivity and reducing costs.

Taking Care Of You

One of the most impressive things Ray found about The PC Support Group was the level of aftercare and service.

“BusinessCARE was provided for a period following the initial work and we really took advantage of the remote service and expert support. BusinessCARE gave us total peace of mind to know our systems were under constant review, with software upgrades and protection taken care of, and that a top expert was just a moment away if we had a question or problem.”

Ray Jones Mortgages was so impressed, they have continued with the BusinessCARE service.

How Does Ray Jones Summarise His Experience Of Working With The PC Support Group?

“The PC Support Group truly surpassed all of our expectations. The clear expert advice and support we receive has definitely increased our earning potential greatly. I would wholeheartedly recommend The PC Support Group to anyone who wishes to harness the powers of IT for profit and improve their business prospects.”

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