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IT Support Engineer Job Merseyside

IT Support Engineer
 

Computer Support Engineer Opportunity - Merseyside

The role mainly consists of:

  • Dealing with customer support requests plus system alarms/alerts according to priorityOnsite customer visits to resolve problems or assess requirements
  • Providing technical advice over the phone and on-site
  • Actively promote and sell service contracts, system upgrades and other services when in customer’s interest to do so
  • Working alone for large stretches but also working as a team

You will be responsible for:

  • Constant customer dialogue and interaction on phone
  • Continue to move all outstanding issues/tasks along to completion in timely manner
  • Meet promises and commitments – or renegotiate in advance if you must change your offering with good reason
  • Repairing, tracking and returning faulty computer equipment
  • Unpacking, assembling and testing new systems
  • Ensuring that all equipment is cleaned before being returned to customer
  • Managing electronic support tickets and logging of activities in the database
  • Provide customers with realistic timescales for completion of work
  • Ordering parts and equipment on behalf of customers
  • Investigate faults and provide a brief fault report to the customer before undertaking repairs
  • Providing technical and system usage advice to customers
  • Perform other general administrative tasks
  • Seek help, advice and information freely and urgently when needed

You will be experienced in the following technical aspects:

  • Working usage and technical knowledge of SME & home technologies, including:

       - PC hardware faultfinding and repair

       - General PC and laptop troubleshooting

       - Hardware and software experience together with experience of peripherals and accessories. Particularly in relation to fault diagnosis

       - Upgrading hardware

       - Cloning drives, copying and backing-up data

       - Installation, configuration and maintenance of Microsoft Windows 9x and XP

       - Microsoft Office – all versions

       - Ethernet networking – maintenance and fault analysis/resolution

       - 80.22b/g/n WEP/WPA

       - ADSL/Cable/PSTN/ISDN

       - TCP/IP / Routers / VPN / Firewalls

       - Microsoft Windows Server 2000 and later

       - Microsoft Windows Small Business Server

       - Active Directory

       - POP/SMTP mail

       - Apple Mac (desirable)

       - Windows Vista (desirable)

Attributes:

You will need to be:

  • A natural analytical and problem solving person and able to learn on the fly
  • A confident communicator (including listening ability) and have a good telephone manner
  • Self-motivated
  • Keen to help and assist others
  • Willing to learn
  • Ambitious and hard working
  • Well presented, outgoing and friendly
  • Enthusiastic about technology and its use
  • Someone with both academic and work experience in a computing discipline, qualified to at least GCSE or NVQ level 2. It would be a distinct advantage if you hold an A-level in computing or higher and hold either a CompTIA or Microsoft Certified Professional qualification.
  • Able to show evidence of self-development/self-learning
  • Keen to better yourself through constant learning and questioning
  • Someone who has a sense of urgency – committed to delivering results
  • In good health and holding a full, clean driving license.

 

Package:

Salary £17K to £20K dependent on experience (possibly more for exceptional candidates)

Holidays will be 20 days per annum plus Bank Holidays (although Bank Holidays may have to be taken on alternative days)

 
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