Service focused computer support throughout the UK

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How can IT Support affect the environment?

Posted July 2014

That’s the question that The PC Support Group were able to answer when we took part in the recent Green Business Showcase – part of the International Festival for Business.

Our stand is (pictured below) ready to receive the constant stream of visitors who chatted to Regional Director Marc Halstead and Brand Ambassador Pam Case to discover what we are doing to make a difference.

Green Business Showcase - International Festival for BusinessOur entire business structure significantly reduces the need for high levels of travel which in turn massively reduces our carbon emissions.

Our powerful technology sets us apart from in the world of IT Support. It enables us to fix well over 90% of problems remotely so we don’t have to waste fuel travelling to and from customer sites. Not only does this make sense for the environment but our customers get a faster, more efficient and lower cost service!

We also reduce our impact on the environment by storing all information within our sophisticated Customer Relationship Management system, massively reducing our paper usage. This increases our customer service as we can access customer information quickly and efficiently, proving again that being “green” makes business sense.

Visitors to our stand were really impressed that our no-tie-in contracts offer unlimited remote and telephone support.  They were also pleasantly surprised that for a multi-award winning company, our contracts don’t “cost the earth” either!

Wherever possible The PC Support Group also recycles paper, plastic, glass, and cardboard through the local council schemes.

The servers on which we run our internal systems are hosted at Rackspace Datacentre who provide carbon neutral hosting through tree planting. Rackspace is planting between 300-400 trees a month! Other projects from our hosting partners include the utilisation of a data centre, opened in June 2008, that utilises the latest power efficient technology and runs on environmentally friendly energy.  They also use energy efficient Dell AMD Opteron and Intel Xeon servers which have low voltage processors, SFF hard drives and DDR2 memory, meaning they consume less power than prior server models.

All of this ensures that we keep our carbon footprint to a minimum and helps our client’s become more environmentally friendly… without even realising it!

If you have any other ideas of how we can decrease our impact on the environment that we would welcome your ideas. Simply e-mail them to info@pcsupportgroup.com.

Our following is growing – come and join in

Posted April 2014

Signl, the US based company that monitors the fastest growing companies across more than 500 industries congratulated The PC Support Group this month on achieving a Top 50 ranking for Twitter Followers growth relative to our industry.

Signl2We were featured on their website for performance in Apr 2014 where we had a growth score of 100% for Twitter.

It’s not that surprising since we make a big effort to inform businesses and computer users in general of the issues they may need to know.  If there is news about new and useful technology and IT services, or a virus to protect against – we like to be first to let the public and clients know. We also provide unbiased views on other matters that impact businesses such as cloud versus in-house systems, Bring Your Own Device, remote working, etc and often dispel the myths that surround IT.

Are YOU following us?  It could well be worth your while!  Find us here: @PCSupportGroup.

The Signl report also highlighted that in the past 3 months, The PC Support Group Facebook Business Page following is up 20%.  So, if you’re a Facebook user, come and give us a ‘Like’ because you might learn something to your advantage and we love to engage with people.

Twitter Tech Table: The PC Support Group flying high

Posted March 2014

Twitter_logo_blueIf you’re reading this then there’s a good chance you follow The PC Support Group on Twitter too.

(If not, why not?)

Well, if that’s the case, you’re part of a rather select bunch.

A new report has shown that The PC Support Group is one of the most followed and high quality providing technology companies in Merseyside.

Among the numerous categories for ranking Twitter profiles, The PC Support Group was the third most mentioned and the third top account for number of retweets.

The report, compiled by Online Ventures, has led to a varied and in-depth set of statistics looking at the behaviour of social media users locally.

Many key indicators were used, such as engagement and the quality of tweets, allowing Online Ventures to develop its own ranking system specifically for the purposes of this research.

As well as having one of the most popular technology based Twitter accounts in Merseyside, the report also highlighted a number of other success stories regarding the online presence of The PC Support Group.

If nothing else these findings show what an invaluable resource within the technology industry social media can be, as it allows companies to connect with consumers and clients on a personal level, as well as increasing their brand recognition.

To read the findings of the report in full click here.

The PC Support Group, 7 Years as one of The World’s Top IT Managed Service Providers

Posted March 2014

For the 7th year The PC Support Group has been honoured in Nine Lives Media’s annual MSPmentor 501 Global Edition, a distinguished list and report identifying the world’s top 501 IT managed service providers (MSPs).

The PC Support Group is one of the few IT Support providers that appeared in this globally recognised list in its inaugural year in 2008 and has appeared regularly since then.

msp501 2014“We are delighted to have been recognised on MSPmentor 501 list again” said Phil Bird, Managing Director, The PC Support Group. “As any business owner/manager knows, providing great service is not easy but to maintain it year after year is even harder. This award recognises that we continue to offer a great service to our customers as well as providing truly pro-active managed services rather than just the traditional break and fix IT support”

“We’ve invested heavily in getting the right people and the right technology to ensure our customers gain real benefits from our IT support services. Large corporations have gained such benefits for many years and it’s great to be bringing these advantages to SMEs.”

The MSPmentor 501 report (http://www.mspmentor.net/top501) is based on data from MSPmentor’s global online survey, conducted October-December 2013. The MSPmentor 501 report recognizes top managed service providers based on a range of metrics

“MSPmentor congratulates The PC Support Group on this honour,” said Amy Katz, president of Nine Lives Media. “Qualifying for our MSPmentor 501 Global Edition puts The PC Support Group in rare company.”

MSPs on this year’s global 501 list lifted their combined annual recurring revenues $2.61 billion, continuing seven straight years of strong growth. Together, those MSPs now manage more than 700,000 servers, according to Jessica Davis, managing editor, MSPmentor.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 0845 2233116 or emailing info@pcsupportgroup.com.

Simon Albert Named in MSPmentor 250 List of Top Global Executives

Posted January 2014

Simon Albert, co-founder and Operations Director of The PC Support Group, has been recognised as one of the top managed service provider (MSP) executives in the world today in the 2013 survey by US based MSPmentor. This follows on from Philip Bird, Managing Director gaining similar recognition in 2012.

The survey by Nine Lives Media (which operates MSPmentor) identified the top 250 experts, entrepreneurs and executives from across the globe within the IT managed service provider industry.

simon

Simon said, “This is yet another accolade for us all at The PC Support Group and shows that our pro-active approach IT support is truly world class. I’m obviously delighted to be included amongst such a fantastic team of IT professionals”

He added, “2013 was a fantastic year for us with all the main key performance indicators going up and we’re looking forward to an even better 2014.”

MSPmentor monitors IT support businesses and individuals on a worldwide basis and its readership and editorial staff are uniquely positioned to identify the world’s top MSP experts. MSPmentor is the world’s leading managed services provider blog and community—and the ultimate guide to managed services.

The complete MSP Mentor Top 250 list can be found at http://mspmentor.net/top250/2013/intro

If you would like to know more about The PC Support Group services then e-mail info@pcsupportgroup.com or fill in the ‘How can we help?’ form on the right.

Come and see The PC Support Group at “Think Digital” (St Helens)

Posted November 2013

Come and see The PC Support Group at “Think Digital” (St Helens) on 29th November 2013.

Think Digital is all about exploring digital technology for business. An exhibition giving you the chance to find out ways in which your business can exploit digital systems and solutions available from specialists, in order to innovate, do business more efficiently, save you costs and drive up productivity

If you operate in or around the St Helens area, come along to meet local suppliers of IT systems, telecoms, cabling, hardware and software – and most importantly the expertise to make new solutions work for your business.

29th Nov – book online www.sthelenschamber.com/events/2094 or call 01744 742028

Benefits:

◾An excellent business networking opportunity

◾Presentations during the event on aspects of technology and telecoms

◾Learn how to drive up productivity of your staff

◾Meet other firms to build partnerships

South Manchester businesses offered free insight into latest IT trends

Posted July 2013

John Kilkenny from The PC Support Group will give an insight into the latest developments in the world of IT at next month’s meeting of Stockport Breakfast Club.

20.11.12 Photo credit : Phil TragenSo if you’re cloudy about Cloud Computing or befuddled by BYOD, come along and get some expert advice.

There’ll also be lots of opportunities to network and the chance to take part in a business card draw for a two-minute presentation at September’s breakfast club.

The event takes place on August 8th at the Alma Lodge Hotel in Stockport.

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What’s it got to do with relaxation?

Posted July 2013

The PC Support Group was delighted to be part of the successful Greater Manchester Business Exhibition that took place recently. It was an excellent event with greater than expected visitor numbers – we know that because we didn’t get a break all day due to people wanting to find out what we have to offer.

Greater Manchester Business Exhibition

Pro-active PC Support, access to expertise, cloud computing, Office 365 and, of course, data backup were all topics of discussion.

As well as encountering a number of old friends, it was great to make so many new contacts. People were genuinely interested to hear about the awards that The PC Support Group have won and how we combine our pro-active computer maintenance with a no-tie in contract that removes the worry about signing up to something for twelve or eighteen months.

During the course of the day, we invited our visitors to help themselves to the never ending supply of chocolates, jelly babies and cake pops which all proved very popular. In addition, we also ran a prize draw entitled “Spend a relaxing evening on us while we worry about your I.T.”

Entering our draw gave everyone an opportunity to win our prize hamper of Champagne, Glasses (two obviously!), scented candles and Chocolates.

The lucky winner of the draw was Wayne Frieslander of Cruises & Voyages Ltd who are “True Specialists for the Discerning Worldwide Traveller”.

Enjoy your winnings Wayne! We truly hope the evening turned out to be as relaxing as promised and you can relax knowing that the future of your I.T. is safe in the hands of our experts!

Jump in growth for The PC Support Group in 2nd Quarter 2013

Posted July 2013

The PC Support Group has seen a jump in growth in the months April to June 2013. Could this be a further sign of a UK recovery or just a solid business continuing to offer a much needed service?

The group saw a 30Growth Graph0 percent increase in the number of computers on contract in Q2 2013 compared to Q1 2013 which followed a small decrease late in 2012.

The first half of the year has also seen nearly 50 new businesses come on contract and Q2 2013 was 17% up on new contracts compared to Q2 2012.

Philip Bird, Managing Director said “We’re obviously delighted with the growth and although the recovering UK economy helps, I believe this demonstrates that there is no substitute for providing a first class service.”

“All businesses want great service and value for money and that’s exactly what we strive for. We see time and time again that using The PC Support Group for outsourcing IT support offers real benefits and I am sure that this is what is driving our business.”

The group focuses in providing proactive IT support for SMEs and operates from 13 offices around the UK.

If you would like to know more then please contact The PC Support Group by completing the form on the right of this page, emailing us at info@pcsupportgroup.com or call us on 0845 2233116.

Cambridge Office acknowledged as the ‘Most Loved’ IT Support Company

Posted March 2013

The PC Support Group’s office supporting the Anglia region has been awarded the accolade of ‘Most Loved’ IT Support company in Cambridge.

The award was from a poll by users of thebestof.co.uk, one of the UKs leading online business directories.

Peter HannahRegional Director, Peter Hannah said, “We work very hard with businesses and home users throughout the region to ensure high standards of customer service, in addition to delivering technically excellent solutions, so we’re obviously delighted to be recognised in this was way.”

“It’s a much deserved award for all our staff that work so hard to not simply deliver great support but to engage and understand customer needs”.

The PC Support Group specialises in providing 24/7 systems monitoring for SMEs – previously only enjoyed by larger businesses with deeper pockets.

Peter again: “This technology is now available and affordable. It allows us to work on our clients computers even when they appear to be operating normally to identify potential issues early and take action, saving them time and money.”

If you are based in Cambridge or the surrounding area and would like to discuss your IT requirements then please contact Peter on 0845 2233116 or info@pcsupportgroup.com – or complete the form on the right of this page.

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Award Winning IT Support

  

The PC Support Group has been voted the Most Loved IT Support Service in the UK, named in the Top 50 IT Service Providers in Europe, Highly Commended in the National Customer Service Awards and shortlisted for best SME IT Solution category in the Channel Network Awards’

See all our awards here