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Twitter Tech Table: The PC Support Group flying high

Posted March 2014

Twitter_logo_blueIf you’re reading this then there’s a good chance you follow The PC Support Group on Twitter too.

(If not, why not?)

Well, if that’s the case, you’re part of a rather select bunch.

A new report has shown that The PC Support Group is one of the most followed and high quality providing technology companies in Merseyside.

Among the numerous categories for ranking Twitter profiles, The PC Support Group was the third most mentioned and the third top account for number of retweets.

The report, compiled by Online Ventures, has led to a varied and in-depth set of statistics looking at the behaviour of social media users locally.

Many key indicators were used, such as engagement and the quality of tweets, allowing Online Ventures to develop its own ranking system specifically for the purposes of this research.

As well as having one of the most popular technology based Twitter accounts in Merseyside, the report also highlighted a number of other success stories regarding the online presence of The PC Support Group.

If nothing else these findings show what an invaluable resource within the technology industry social media can be, as it allows companies to connect with consumers and clients on a personal level, as well as increasing their brand recognition.

To read the findings of the report in full click here.

The PC Support Group, 7 Years as one of The World’s Top IT Managed Service Providers

Posted March 2014

For the 7th year The PC Support Group has been honoured in Nine Lives Media’s annual MSPmentor 501 Global Edition, a distinguished list and report identifying the world’s top 501 IT managed service providers (MSPs).

The PC Support Group is one of the few IT Support providers that appeared in this globally recognised list in its inaugural year in 2008 and has appeared regularly since then.

msp501 2014“We are delighted to have been recognised on MSPmentor 501 list again” said Phil Bird, Managing Director, The PC Support Group. “As any business owner/manager knows, providing great service is not easy but to maintain it year after year is even harder. This award recognises that we continue to offer a great service to our customers as well as providing truly pro-active managed services rather than just the traditional break and fix IT support”

“We’ve invested heavily in getting the right people and the right technology to ensure our customers gain real benefits from our IT support services. Large corporations have gained such benefits for many years and it’s great to be bringing these advantages to SMEs.”

The MSPmentor 501 report ( is based on data from MSPmentor’s global online survey, conducted October-December 2013. The MSPmentor 501 report recognizes top managed service providers based on a range of metrics

“MSPmentor congratulates The PC Support Group on this honour,” said Amy Katz, president of Nine Lives Media. “Qualifying for our MSPmentor 501 Global Edition puts The PC Support Group in rare company.”

MSPs on this year’s global 501 list lifted their combined annual recurring revenues $2.61 billion, continuing seven straight years of strong growth. Together, those MSPs now manage more than 700,000 servers, according to Jessica Davis, managing editor, MSPmentor.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 0845 2233116 or emailing

Simon Albert Named in MSPmentor 250 List of Top Global Executives

Posted January 2014

Simon Albert, co-founder and Operations Director of The PC Support Group, has been recognised as one of the top managed service provider (MSP) executives in the world today in the 2013 survey by US based MSPmentor. This follows on from Philip Bird, Managing Director gaining similar recognition in 2012.

The survey by Nine Lives Media (which operates MSPmentor) identified the top 250 experts, entrepreneurs and executives from across the globe within the IT managed service provider industry.


Simon said, “This is yet another accolade for us all at The PC Support Group and shows that our pro-active approach IT support is truly world class. I’m obviously delighted to be included amongst such a fantastic team of IT professionals”

He added, “2013 was a fantastic year for us with all the main key performance indicators going up and we’re looking forward to an even better 2014.”

MSPmentor monitors IT support businesses and individuals on a worldwide basis and its readership and editorial staff are uniquely positioned to identify the world’s top MSP experts. MSPmentor is the world’s leading managed services provider blog and community—and the ultimate guide to managed services.

The complete MSP Mentor Top 250 list can be found at

If you would like to know more about The PC Support Group services then e-mail or fill in the ‘How can we help?’ form on the right.

Come and see The PC Support Group at “Think Digital” (St Helens)

Posted November 2013

Come and see The PC Support Group at “Think Digital” (St Helens) on 29th November 2013.

Think Digital is all about exploring digital technology for business. An exhibition giving you the chance to find out ways in which your business can exploit digital systems and solutions available from specialists, in order to innovate, do business more efficiently, save you costs and drive up productivity

If you operate in or around the St Helens area, come along to meet local suppliers of IT systems, telecoms, cabling, hardware and software – and most importantly the expertise to make new solutions work for your business.

29th Nov – book online or call 01744 742028


◾An excellent business networking opportunity

◾Presentations during the event on aspects of technology and telecoms

◾Learn how to drive up productivity of your staff

◾Meet other firms to build partnerships

South Manchester businesses offered free insight into latest IT trends

Posted July 2013

John Kilkenny from The PC Support Group will give an insight into the latest developments in the world of IT at next month’s meeting of Stockport Breakfast Club.

20.11.12 Photo credit : Phil TragenSo if you’re cloudy about Cloud Computing or befuddled by BYOD, come along and get some expert advice.

There’ll also be lots of opportunities to network and the chance to take part in a business card draw for a two-minute presentation at September’s breakfast club.

The event takes place on August 8th at the Alma Lodge Hotel in Stockport.

Read More


What’s it got to do with relaxation?

Posted July 2013

The PC Support Group was delighted to be part of the successful Greater Manchester Business Exhibition that took place recently. It was an excellent event with greater than expected visitor numbers – we know that because we didn’t get a break all day due to people wanting to find out what we have to offer.

Greater Manchester Business Exhibition

Pro-active PC Support, access to expertise, cloud computing, Office 365 and, of course, data backup were all topics of discussion.

As well as encountering a number of old friends, it was great to make so many new contacts. People were genuinely interested to hear about the awards that The PC Support Group have won and how we combine our pro-active computer maintenance with a no-tie in contract that removes the worry about signing up to something for twelve or eighteen months.

During the course of the day, we invited our visitors to help themselves to the never ending supply of chocolates, jelly babies and cake pops which all proved very popular. In addition, we also ran a prize draw entitled “Spend a relaxing evening on us while we worry about your I.T.”

Entering our draw gave everyone an opportunity to win our prize hamper of Champagne, Glasses (two obviously!), scented candles and Chocolates.

The lucky winner of the draw was Wayne Frieslander of Cruises & Voyages Ltd who are “True Specialists for the Discerning Worldwide Traveller”.

Enjoy your winnings Wayne! We truly hope the evening turned out to be as relaxing as promised and you can relax knowing that the future of your I.T. is safe in the hands of our experts!

Jump in growth for The PC Support Group in 2nd Quarter 2013

Posted July 2013

The PC Support Group has seen a jump in growth in the months April to June 2013. Could this be a further sign of a UK recovery or just a solid business continuing to offer a much needed service?

The group saw a 30Growth Graph0 percent increase in the number of computers on contract in Q2 2013 compared to Q1 2013 which followed a small decrease late in 2012.

The first half of the year has also seen nearly 50 new businesses come on contract and Q2 2013 was 17% up on new contracts compared to Q2 2012.

Philip Bird, Managing Director said “We’re obviously delighted with the growth and although the recovering UK economy helps, I believe this demonstrates that there is no substitute for providing a first class service.”

“All businesses want great service and value for money and that’s exactly what we strive for. We see time and time again that using The PC Support Group for outsourcing IT support offers real benefits and I am sure that this is what is driving our business.”

The group focuses in providing proactive IT support for SMEs and operates from 13 offices around the UK.

If you would like to know more then please contact The PC Support Group by completing the form on the right of this page, emailing us at or call us on 0845 2233116.

Cambridge Office acknowledged as the ‘Most Loved’ IT Support Company

Posted March 2013

The PC Support Group’s office supporting the Anglia region has been awarded the accolade of ‘Most Loved’ IT Support company in Cambridge.

The award was from a poll by users of, one of the UKs leading online business directories.

Peter HannahRegional Director, Peter Hannah said, “We work very hard with businesses and home users throughout the region to ensure high standards of customer service, in addition to delivering technically excellent solutions, so we’re obviously delighted to be recognised in this was way.”

“It’s a much deserved award for all our staff that work so hard to not simply deliver great support but to engage and understand customer needs”.

The PC Support Group specialises in providing 24/7 systems monitoring for SMEs – previously only enjoyed by larger businesses with deeper pockets.

Peter again: “This technology is now available and affordable. It allows us to work on our clients computers even when they appear to be operating normally to identify potential issues early and take action, saving them time and money.”

If you are based in Cambridge or the surrounding area and would like to discuss your IT requirements then please contact Peter on 0845 2233116 or – or complete the form on the right of this page.

The PC Support Group honoured as one of The World’s Top IT Managed Service Providers

Posted February 2013

The PC Support Group has been recognised in Nine Lives Media’s sixth-annual MSPmentor 501 Global Edition, a distinguished list identifying the world’s top 501 managed service providers (MSPs).

MSPmentor501-2013“We are honoured to be recognised by MSPmentor”, said Phil Bird, Managing Director, The PC Support Group.  “We believe our ranking highlights the market demand for a complete and affordable range of IT managed services for customers. “

“The PC Support Group are one of the few IT service companies that bring truly proactive support to SME’s, enabling them to make the same savings and gains from their technology as larger businesses. In these tough times any advantage we can bring to our customers can make a big difference.”

The MSPmentor 501 report ( is based on data from MSPmentor’s global online survey conducted October-December 2012. The MSPmentor 501 report recognises top managed service providers based on a range of metrics, including annual managed services revenue growth, revenue per employee, managed services offered and customer devices managed.

“MSPmentor congratulates The PC Support Group on this honour,” said Amy Katz, president of Nine Lives Media, a division of Penton Media. “Qualifying for our MSPmentor 501 Global Edition puts The PC Support Group in rare company.”

MSPs on this year’s global 501 list lifted their combined annual recurring revenues 24.5 percent to $2.54 billion. Together, those MSPs now manage more than 5.6 million PCs and servers, and nearly 400,000 smartphones and tablets, according to Joe Panettieri, editorial director, Nine Lives Media.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 0845 2233116 or emailing

Advanced IT support technology now available to Leeds businesses

Posted January 2013

The PC Support Group opens in Leeds with new remote monitoring capabilities to deliver maximum benefit for small businesses

A level of support technology usually only enjoyed by large corporates is being made available to SMEs in Leeds for the first time this week.

The PC Support Group, based on the outskirts of Leeds, will be able to provide proactive system monitoring, normally the preserve of big business, to give small businesses the same competitive advantage.

Phil and David - webRegional Director David Tyrrell, formerly responsible for the UK IT network across 68 offices for leading motor parts distributor Andrew Page, said the availability of the technology was long overdue in the SME marketplace, and that it would make a huge difference.

“We know that the most basic requirement in all businesses is for their IT to work as it should so that they can get on with what they are doing,” said David.

“At The PC Support Group we proactively monitor for potential issues and work on our clients computers even when they appear to be operating perfectly. This keeps their IT system operating efficiently with much fewer failures, which saves people time and money.

The PC Support Group will be targeting small businesses in Leeds who have been frustrated by their IT not delivering what they need. The company will offer a full spectrum of services from fixing a small piece of hardware to the design and implementation of major IT systems.

With over 14 years’ experience of looking after IT  - strategic, technical and project management roles –  David has a lot to offer Yorkshire’s SME sector. “Working in big business has given me a great understanding of what it takes to get consistent performance from an IT system. It’s all about on-going improvements while controlling costs. No business, whatever its size, can afford downtime. My background can help me protect companies from that and build robust systems for growth.”

Leeds will be office number 14 for the ambitious UK network group – started just six years ago – which has successfully married a national vision with locally-based personal service.

If you operate a business in Leeds and would like to speak to David about IT issues or opportunities then see our IT Support Leeds web page or you can contact him by calling 0845 2233116 or emailing

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Award Winning IT Support


The PC Support Group has been voted the Most Loved IT Support Service in the UK, named in the Top 50 IT Service Providers in Europe, Highly Commended in the National Customer Service Awards and shortlisted for best SME IT Solution category in the Channel Network Awards’

See all our awards here