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Since working with The PC Support Group our IT now runs much more quickly. They have solved a speed issue that has plagued us for 10 years! More than that, they were proactive in suggesting new systems that have made home and remote working a pleasure, and saved us several thousand pounds of investment in equipment. And all for a smaller monthly support fee than we’ve paid with anyone else.
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The PC Support Group understand our Business requirements and provide us with professional staff that know our business and provide great support. Their management team are close enough to the coal-face to understand the customer needs and ensure they’re met. There’s never bureaucracy, politics, glue or a big organisation to struggle with. They deliver. Well.
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I just thought I’d give you a quick update on how things have gone with the installation of all our new IT hardware, network and e-mail migration to the cloud… It couldn’t have gone better. The PC Support Group team have been outstanding.
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The PC Support Group are like DC Superheroes!!! One phone call for help and in they flew, the caped crusaders! A few clicks and a physical appointment later and it was back to business as usual. I would have no hesitation in recommending The PC Support Group.

The PC Support Group are like DC Superheroes!!! I had one of those “laptop won’t do the things it should do” moments and, of course nothing I did seemed to work. One phone call for help and in they flew, the caped crusaders!
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Fab service. Very personal. They go beyond the call of duty offering support beyond their brief. Very reliable. I would strongly recommend The PC Support Group

The PC Support Group monthly fees are so affordable for the high quality and expertise of service you’ll receive. I will never even think of looking anywhere else.
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Without The PC Support Group’s help our business would not be the smoothly run and growing operation that it is, and I would wholeheartedly recommend them to any business that requires top class IT support. They have unquestionably raised the bar for IT service levels to small businesses.
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We were so disappointed with our previous IT support and thought that all IT support companies were all the same “full of jargon and techno speak”, however since switching to The PC Support Group we have been delighted with the outcome. The transfer to the cloud has been completely seamless and our IT Systems are so much faster now. Their Technicians are all very polite and quick to react whenever we have needed extra support, and there’s no Jargon.

I’m writing to say thank you to The PC Support Group. From our first meetings where you made your promises and put forward your recommendations, I can honestly say you‘ve delivered above and beyond your promises and we’re delighted. No matter which engineer we deal with, your team are always pleasant and smiling, knowledgeable and helpful. They respond quickly and do what they say they’ll do when they say they’ll do it which is very important to us. It’s so easy for us to get the right help since we moved to you, we’re so pleased.
With our system running so smoothly we’re free to get on with our work without IT frustrations or worries getting in our way. The PC Support Group really is different to other IT support companies we’ve dealt with and we wouldn’t hesitate to recommend you to others.

The PC Support Group are thorough and professional. They deliver results, on time in a friendly and personable way. My staff who have had dealings with this IT support company have all reported that they had been professionally treated, with expert knowledge and understanding . I would recommend The PC Support Group to anyone with IT resource issues.

The level of professionalism and service of The PC Support Group has proved to be very valuable to us as a small business. I would recommend any other business owner that does not have an in house IT department to use this service for peace of mind and a speedy resolution to IT issues. The quality and dedication of the engineers has proved to be first class.

Just a quick note to say how impressed I have been with all your staff. We have had a few issues over the last couple of weeks which your staff have dealt with straight away. They are always polite and courteous and nothing is too much trouble. Everyone is always quick to complain when things don’t go right. Anyway, thanks again for all your help, regards, Elaine

The PC Support Group have been providing our IT support for nearly two years now, and I feel compelled to tell you that your support has been absolutely excellent in every instance. Not only is the team always happy to go out of their way to help, but their level of technical expertise is far greater than our previous suppliers ; in fact it seems to take your people about half the time to resolve our issues, saving me hours and hours of valuable business time.
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Having used The PC Support Group several times now, both business and personally, I really can’t recommend them highly enough. Each time their response to my cries for help have been almost immediate and the problems were always fixed timely and efficiently. The service has always been excellent and with a smile, always offering me the best solution to suit my needs and to ensure that there was minimum disruption to my work schedule. I’ve already put out lots of recommendations for them and will continue to do so!

Before The PC Support Group were looking after us we had numerous errors on our system which kept breaking down etc. Once you guys came to our rescue I can honestly say our office has been running smoothly which means productivity is up.

Just a quick email to say “Thank you” to you and all the staff at The PC Support Group for saving our lives….!!
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Your commitment and eager to please attitude is a breath of fresh air. You are aware of our business and the energy with which we convey our beliefs about customer service and how it impacts on the brand of a company. Although we expect the highest standards in ourselves and others when it comes to business, occasionally we are disappointed.
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They responded instantly to my call for help and within minutes were remotely connected to my computer and looking into the problem. The fix was quick and my email was up and running with little downtime. They then gave me some instruction on how to fix the problem should it re-occur meaning I could be up and running rapidly at no further expense.
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I have a maintenance contract for IT Support with The PC Support Group, and I honestly could not do without them. When problems arise with my computer they are straight there to get me up and running again. Some companies will put you to the back of the line and give priority to larger companies but not The PC Support Group, you are just as important to them. So thanks Chris who has been working on my computer after it was infected with a virus. If you have no support for your computers get in touch with them; I cannot recommend them highly enough. Thanks again guys.

Thanks so much for formatting two laptops we purchased recently. We are made up with them and how fast they are. Also, transferring data from my daughters computer to her new computer went down like a storm! She was delighted. Looking forward to using The PC Support Group again.

The PC Support Group were recommended to me earlier this year after my PC crashed. I contacted them and after a few minutes they brought me back to life and saved all my documents. I would be more than happy to recommend Pam and the team if a PC problem arises and specifically for ongoing support. Their packages are excellent value and their expertise is of the highest level.

Working with The PC Support Group has marked a significant turning point in the support of my Business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee.
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I was very impressed with the expert knowledge that you demonstrated, and your encyclopaedic knowledge of PC issues and the ways to resolve them. Combining this with the full service support offered by your national company means that I have no hesitation in recommending you.
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“As a small business, working essentially as a solo professional, having the back up of experts who can look after Positive Eye’s technology is crucial, The PC Support Group have offered a fast and efficient service successfully to Positive Eye over the last three years. I particularly have appreciated the added value offered by Pam Case, offering a really personal touch, showing a real care for the client, taking time and effort to get to know the company. Positive Eye feels highly valued by The PC Support Group, Thank you”

I managed to pick up a Virus on my laptop. When I turned my laptop on yesterday late afternoon a received dozens of warning messages, then my hard drive with a considerable amount of data appeared to be wiped along with every program.
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In all my dealings with The PC Support Group I have found that as a business you ‘go the extra mile’ and it has been an absolute pleasure to deal with such an efficient firm. I am just writing to thank The PC Support Group for the assistance and guidance that both you and your colleagues provided me with in setting up my business. The advice that the firm gave me with was invaluable.
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Since using The PC Support Group, our IT issues are resolved quickly and efficiently with none of the ‘technical jargon’ that we don’t understand.

I met Pam at the Warrington Business Breakfast. We clicked immediately and she told me about her business – The PC Support Group. We were experiencing issues at the time and Pam was very attentive and came out to meet us.
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Dear Sirs, I felt compelled to write down in words my experience with PC Support Group in Liverpool. I had some issues with my PC, and after contacting them and speaking to a John Brogan in support, I have nothing but praise. John was knowledgable, but more than that he was patient and explained everything in excellent detail.

He is a credit to the company, and I am happy for you to use this as a testimonial for your website.
Yours faithfully,
Anthony Lerner

If you don’t use The PC Support Group then you need to. If you don’t think you need to, trust me you do! I have been cut off from email for over a week! The support team have held my hand the whole way, liaising with the various providers involved and patiently solving the problem. The PC Support Group team really works, in fact it rocks! Thank you to all the fantastic people who work there.

I think I love you!!!! Computer has just rebooted after all the clicking etc you did, and it rebooted in half the time, and seems ten times quicker already. As far as I can see, there is nothing going to affect my work – if anything, will improve it. I can’t thank you enough. I am going to email everyone in the “virtual” office and tell them to sign up with you pronto – you are worth your weight in gold! Thanks so much.

Since we started using the BusinessCARE service… the number of IT problems we experience has reduced. It’s very convenient, quick and works really well. I would definitely recommend it to others.
We have always enjoyed an excellent quality of service from The PC Support Group—the needs of my business are always of paramount importance to them; they take time to understand what I am trying to achieve and are always helpful and responsive.

I have no hesitation in recommending The PC Support Group to my clients, friends and family – in fact Phil is already helping one of my customers.
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I’d just like to say how pleasing it is to see a company that does actually exceed expectations. After only a couple of hours you had sorted all the issues out, leaving me with a laptop that I could actually use efficiently again. Not only was your technical knowledge excellent and your work thorough, but I must comment on what a pleasurable experience it was dealing with you. Having recommended you to other people I know they have been equally happy with the service.

I chose The PC Support Group and I have been very impressed with their commitment and high level of service. I only have a very basic understanding of computers – but they are absolutely essential to my business which is about providing a very responsive service to my clients.
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Four previous computer support businesses came to supposedly fix my computer. I’d stopped believing anyone who worked with computers was genuine or honest. I can now say with confidence that The PC Support Group have restored my faith in this business. Thank you.

I wanted to write to you to thank you very much for finally being the company to sort my computer out and for a very reasonable price.
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The PC Support group has been looking after us for some time now, the service is second to none, efficient, effective, professional, competitive and delivered with integrity, what more could we ask for.

Please can I take this opportunity to thank The PC Support Group for the superb service provided yesterday. I asked Andi on support if he was busy when I spoke, the answer was yes but he still provided immediate support and help to remedy a situation with my Blackberry which I was beginning to panic about!
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The PC Support Group have been reliable, helpful, efficient and professional during the time they have managed our IT needs. They have been outstanding in the support.

We have been working with The PC Support Group for about 2½ years now. In this time we have gone from utilising their services at one site to 4.
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The PC Support Group have been fantastic in their support, advice and not least their excellent service. They have reduced downtime in the business due to IT issues dramatically. The Credit Management Group UK provides businesses with expert advice on credit control issues.
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I am happy with your costs and delighted with your service and I commend you to any frustrated computer user who is lucky enough to read this testimonial. Happy Days!
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We have been very happy with the service we have received from The PC Support Group. Amethyst Purchasing Services Limited engaged with The PC Support Group in December 2007 for our IT systems support and we have not been disappointed!
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We have been impressed with their attentive, thorough and professional attitude to solving our issues. There is no confusing and unnecessary rambles in ‘computer language’ that we have been used to in the past from other IT companies. Calls are always returned promptly and problems dealt with swiftly. I would recommend The PC Support Group to anyone.
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The PC Support Group has become an indispensible part of the delivery team. It is automatic to call them the moment we have a problem, knowing there will be a swift online, or on-site, solution. We would be lost without them.
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The PC Support Group has been fantastic! Each person I have dealt with has been pleasant to deal with, communicative, hard working and accountable.

I just wanted to say that The PC Support Group has been fantastic! Each person I have dealt with has been pleasant to deal with, communicative, hard working and accountable. You can’t ask for more than that can you. Thanks to your team for making the upgrade to our new system as stress free as these things can be.

I can’t recommend The PC Support Group highly enough in terms of quality of service and excellent customer satisfaction. In future I will save my stress and phone The PC Support Group.
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The PC Support Group provides great IT support that does what it says without transferring blame to other suppliers, they just fix the problem. We will happily testify to the quality, speed and communication capabilities of the team.
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Coming from an IT background it was refreshing to find such a supportive company as The PC Support Group. They are completely reliable, their service levels are above and beyond those of any of their rivals and they have the natural ability to interface with their clients in a non technical, friendly and helpful manner. I cannot recommend them highly enough.

Thank you and you staff for the excellent job you have done for me. The PC is now much faster and a whole orchestra can play at just 9Gb RAM usage and no overheating.

I installed the libraries on the disks with very little trouble. I am pleased that I have fewer drives than I thought I would need.

Please could you pass my thanks to all the staff. Everyone is so helpful.

Best Regards
Mary

It took just one phone call… and my website was live in under 10 minutes. What an unbelievable response! I contacted The PC Support Group as I was having problems with linking my newly designed company website to my website address.
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The PC Support Group ticks all the boxes for consistent reliability, efficiency, professionalism and great customer service – all in a friendly, ‘human’ and very reasonably-priced package. From the day I found The PC Support Group on a Google, I’ve had complete IT peace of mind.
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I think your service is fantastic! Just a quickie to say that I think your service is fantastic! Everyone I speak to is so helpful and sorts the problem out straight away! Just spoken to Kevin and he has been brilliant!

The PC Support Group have exceeded our expectations in both price and quality of service… I wouldn’t hesitate recommending The PC Support Group as in our experience they always deliver a fast, friendly and efficient service.
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I just wanted to write and thank you and your team for the assistance with the move to our new premises. As always the service offered and delivered has been of an exceptional standard.

Andy was great on Friday during the transition and has followed additional matters up during this week that I had requested. He is certainly an asset to your business and is an expert in his field. At times companies are quick to criticise and not so quick to praise excellent customer service. I just wanted to give some positive feedback to The PC Support Group and all your team. Keep up the good work.

On Tuesday this week I received exceptional service from your ‘techie’ Paul, who spent a large part of the day sorting several problems which had brought my PC to a dead stop.

He was totally determined and persistent. I think it was a great advertisement for your company and it really shows why having The PC Support is a ‘no-brainer’.

The PC Support Group fixed it quickly and at a great price. I can thoroughly recommend them to small businesses and people who work from home. My IT support needs are simple. The PC Support Group fixed my lap top, which I’d been told by another IT company was difficult to fix and would cost a fortune. Well, The PC Support Group fixed it quickly and at a great price. They now support my PC and I can thoroughly recommend them to small businesses and people who work from home.

The service and support I receive from The PC Support Group is first class. I have no hesitation in recommending their services to individuals as well as to larger organisations. The service and support I receive from Angus at The PC Support Group is first class.
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I will be using your company again and would not hesitate in recommending you to other people. I thought I would put in writing how pleased I am with my PC you have cleaned for me recently. I am really happy with it and your service provided. I will be using your company again and would not hesitate in recommending you to other people.

Really can’t tell you how happy I am we went on contract with you too! You have been amazing. That’s great, please go ahead and make our day, week, year!!! Thank you – we are very excited about having it come home!! Thank you so much, really can’t tell you how happy I am we went on contract with you too! You have been amazing, thank you.
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A big thank you to The PC Support Group. The service not only met my needs but exceeded my expectations. A big thank you to Angus and The PC Support Group. The service not only met my needs but exceeded my expectations. When a virus hit my laptop they swept to the rescue ridding my machine of the infected virus adding new virus software and putting in place a system to manage my back-ups. With not a single file lost and only 48 hours without my laptop the service was fanastic and all for a price less than I envisaged.

I have to say how impressed I was with the quality of work and level of customer service I received. I would most certainly recommend The PC Support Group to anyone.

I have used The PC Support Group three times in the last 6 months and have to say how impressed I was with the quality of work and level of customer service I received.
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Before coming into contact with The PC Support Group I had 12 in house IT people; I am now getting better support and saving about £1000 a month! I am very happy with the service provided by The PC Support Group. It’s a great help know someone can sort out little niggly problems immediately at a reasonable price. The engineers are very helpful and don’t make me feel stupid for calling them for what I see as a small problem.
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Since we started using The PC Support Group we are saving about 48% on our previous IT support costs and on top of that they have found other areas where we have been able to save many hundreds of pounds every month. I would have no hesitation in recommending them to any business.
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The PC Support Group have always delivered, enabling us to get on with the challenge of growing our business. Peter and The PC Support Group have been working with us for three years now. As a small business we require economy, flexibility and immediate response times, to ensure service delivery to our clients. Peter and the team at The PC Support Group have always delivered, enabling us to get on with the challenge of growing our business.

I have used the services of The PC Support Group for over three years to maintain our systems. The service they provide is totally impeccable. I wouldn’t ever consider using another IT company to look after our critical computer infrastructure, and have no hesitation in recommending them – I don’t believe there is a better company in their field anywhere.
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We think the decision to have The PC Support Group support our IT was a stroke of genius. The attitude of every member of staff is fantastic – nothing is too much trouble. We here at Coyne Learmonth are very impressed by the speedy, impeccable service we receive from The PC Support Group.
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I can happily recommend The PC Support Group to any company or individual who needs specialised IT advice. They are fast, efficient and conduct themselves in a professional manner at all times even in the face of extreme adversity.
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Twenty four hours later I was also fully equipped with virus protection, again with exceptional customer service. I have no hesitation in recommending The PC Support Group; as current agreements expire, we will switch all our computers to their care.
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Sincere thanks to you and your team for the fantastic service you have provided to my business. We now have an IT set up which automates and integrates our processes, making us efficient and productive. It is also secure and maintained so I can now concentrate on my clients. I have no hesitation in recommending your team to my clients, or anyone else.
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We feel secure knowing that our systems are checked and maintained by The PC Support Group, and they offer a quality service that we confidently recommend to other companies.

We are a financial services company and, in common with many other such organisations, our systems are almost entirely computer driven. This being the case it is mandatory that we have a service that we can call upon at a moment’s notice, should we have any form of IT problem.
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I use The PC Support Group to support my business critical computers. Wow, they are amazing! It is like having my own IT Department without the cost – I pay less than £25.00 per computer per month and this gives me an IT Department to call upon whenever I am having problems.
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Working with The PC Support Group has marked a significant turning point in my business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee. They never just meet your expectations – they way out-perform them.
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I have The PC Support Group looking after the PCs at work and at home and believe me when I say I would not be without that peace of mind. They take away all the stress and strain when a problem hits.

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The PC Support Group’s service is second to none. We have used them for many years and not once have they let us down. The staff are extremely friendly and helpful and will go to any lengths to help you out. Their rates are really competitive and you get superb service for the price. No job is too small – I just pick up the phone and they are on to the problem.
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Had it not been for your input we would have quite possibly lost a whole days trading, if not more. From all at AIC we appreciate your hard work and will continue in looking for business to send your way. A massive thanks for your help & support; you really did do us a favour.
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I am happy to recommend The PC Support Group for their expertise and patience. To know they are there for any future crisis is a very comforting thought. I wouldn’t think twice before using them again.

When I ‘lost’ a significant section of the work to mysterious cyberspace gremlins, I was in despair.
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Carl was calm and professional and was able to sort out the problem in just over half an hour by connecting remotely to one of our computers. The service that we received was second to none and it was a pleasure to deal with The PC Support Group.
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We chose The PC Support  Group upon recommendation of a trusted local business. When we met them we were extremely impressed with the values and customer service culture that the company embraced. We have found when we have problems they are very keen to ensure customer satisfaction and to maintain positive working relationships. They really do , “tick the boxes’ on the total IT support we need as an SME. And they really do live their values ! We would  recommend the personal and professional service of The PC Support Group to any SME”