Testimonials
A word from our customers…
At The PC Support Group we constantly seek feedback from our customers; positive and negative, so that we can improve. We’re pleased to say that the vast majority is always very positive.
This is just a selection of the many emails and letters we regularly receive which shows we must be doing something a little bit special. Each one is completely genuine and unedited.
Susanna Kelly, Code Image Consultants
Altrincham, Cheshire
Working with The PC Support Group has marked a significant turning point in my business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee. They never just meet your expectations – they way out-perform them.
Code Personal Styling is a business dedicated to offering individuals and companies fantastic style advice in a way that is fun, affordable and achievable. When I started the business, I realised how important it was to have a computer based process and structure in place. By my own admittance I’m a complete techno-phobe and my strategy to handle my IT was to bury my head in the sand. After all, my computer hadn’t let me down since I bought it and why waste money on support I didn’t need? That was until I spilled a drink on it and it basically melted taking with it all of my data, all 3 years of it! I hadn’t backed up. I was introduced to The PC Support Group by a colleague to whom I had turned for advice.
Working with The PC Support Group has marked a significant turning point in my business. Essentially, what I have gained from my relationship with them is total peace of mind and assurance that I have a constant and consistent IT support in place for an unbelievably reasonable fee. Their commitment to me personally and to my business has been phenomenal and they never just meet your expectations – they way out-perform them. They have responded to my calls for help way outside of work hours and has talked to me in a language I can understand rather than blinding me with techno-babble. I would, without exception, recommend their services – they are my technology life line!
Annette Ranton, Vektor Investments
Property Management - Leeds
Since we started using The PC Support Group we are saving about 48% on our previous IT support costs and on top of that they have found other areas where we have been able to save many hundreds of pounds every month. I would have no hesitation in recommending them to any business.
The PC Support Group was recommended to us. So when one of their Directors came to visit us and spend a whole day getting to know us (the staff) and our IT systems, it came as no surprise they have proven to be the best small business IT support we have ever experienced.
Yes they understand the IT nuts and bolts, let’s face it they are an IT company but where they stand out in the crowd is they appreciate the human end of the technology, the people, the PC Users. They are totally dedicated to high levels of customer service as shown by their efficient and friendly approach, explaining in easy to understand language how to resolve issues which is why we feel able to ring them about any IT problem no matter how small.
Since we started using them we are saving about 48% on our previous IT support costs and on top of that they have found other areas where we have been able to save many hundreds of pounds every month.
I would have no hesitation in recommending them to any business.
John Glennon, MW Brands (John West)
European Sea Food Company - Liverpool
The PC Support Group understand our Business requirements and provide us with professional staff that know our business and provide great support. Their management team are close enough to the coal-face to understand the customer needs and ensure they’re met. There’s never bureaucracy, politics, glue or a big organisation to struggle with. They deliver. Well.
The PC Support Group understand our Business requirements and provide us with professional staff that know our business and provide great support.
We use The PC Support Group to cover for planned absence of our internal staff. At times, as they have a few staff trained on our site, they have also been able to cover for last-minute unplanned absence.
We also use PC Support Group occasionally to supplement our internal capabilities when we’re busy managing other projects. Again, their staff have built a rapport with our IT team and our business and are able to continue service without problem.
Their management team are close enough to the coal-face to understand the customer needs and ensure they’re met. They’re big enough to provide great service, but small enough to pay great attention to detail. The directors are happy to make themselves available for any important discussions directly. There’s never bureaucracy, politics, glue or a big organisation to struggle with.
On the rare occasions when we noted room for improvement or change, we’ve been happy to share these points with the team at PCSG and they have listened and adapted instantly.
They deliver. Well.
Martyn Best, Paver Smith
Director, PR Agency - Liverpool/Manchester
Without The PC Support Group’s help our business would not be the smoothly run and growing operation that it is, and I would wholeheartedly recommend them to any business that requires top class IT support. They have unquestionably raised the bar for IT service levels to small businesses.
The PC Support Group has a very simple output for my business – they allow us to do our job better than we would do without them. Do not let this compliment remain understated; this output is outstanding in its delivery across many quality parameters.
Their friendly, professional and business focused approach has been a refreshing change from the many IT services I have previously used. They took time to understand our issues, gained a thorough understanding of our set-up, our plans for growth and our needs going forward. They then provided imaginative solutions which addressed not only our immediate problems, but the root cause of them, and the long-term solution. They also spotted opportunities for us to take advantage of our existing IT systems and gain efficiencies with little or no additional investment.
The PC Support Group’s pro-active preventative maintenance seems light-years ahead of the traditional break/fix approach that appears to be the norm within the IT service industry. They often tell us about issues before we know we have them and resolve them before they become major problems for the business. This approach has massively reduced system downtime and has saved us tens of thousands of pounds in previously lost billable hours.
Their ability to provide instant remote support, even if our staff are mobile, has also been invaluable. Not only has it massively improved the speed and efficiency with which our problems are dealt with, but the knowledge that there is always someone there to help has increased the confidence and ability with which our staff utilise our technology.
Without The PC Support Group’s help our business would not be the smoothly run and growing operation that it is, and I would wholeheartedly recommend them to any business that requires top class IT support.
The PC Support Group has unquestionably raised the bar for IT service levels to small businesses.
Steve Jacob CeMAP CeRER, AJS Financial Solutions
Financial Advisor - Warrington
The PC Support Group are like DC Superheroes!!! One phone call for help and in they flew, the caped crusaders! A few clicks and a physical appointment later and it was back to business as usual. I would have no hesitation in recommending The PC Support Group.
The PC Support Group are like DC Superheroes!!! I had one of those “laptop won’t do the things it should do” moments and, of course nothing I did seemed to work. One phone call for help and in they flew, the caped crusaders!
A few clicks and a physical appointment later and it was back to business as usual. That is the level of service you need when you are running your business from home.
I’m now signed up to receive their support on a monthly basis and intend to use their expertise and knowledge to secure my business’ information technology.
I would have no hesitation in recommending The PC Support Group.
Steve Wrest, Director, Home 2 Office Water Coolers
Liverpool, Merseyside
Before The PC Support Group were looking after us we had numerous errors on our system which kept breaking down etc. Once you guys came to our rescue I can honestly say our office has been running smoothly which means productivity is up.
Just a quick email to say “Thank you” to you and all the staff at The PC Support Group for saving our lives….!!
Before The PC Support Group were looking after us we had numerous errors on our system which kept breaking down etc. Once you guys came to our rescue I can honestly say our office has been running smoothly which means productivity is up. So – by having The PC Support Group looking after us the problems we would be having are being dealt with behind the scenes before they reach us..!
I did have a problem with my laptop 2 weeks ago (it wouldn’t let me in) and one of your guys collected the laptop, fixed the problem then dropped it back into the office the next day….!!
How we coped before is beyond me..!!
Many thanks,
Steve Wrest
Director
Michael Swerdlow, Home User
At last I have found a computer engineer who knows what he is doing and talks like a real human being.
He also works extremely quickly, is flexible and efficient. And unlike some other companies I’ve used, he actually left my computer better than the way he found it.
John Drysdale, No Guru
Training & Customer Service Specialists - Liverpool
Your commitment and eager to please attitude is a breath of fresh air. You are aware of our business and the energy with which we convey our beliefs about customer service and how it impacts on the brand of a company. Although we expect the highest standards in ourselves and others when it comes to business, occasionally we are disappointed.
An example of this was our IT system, installed by another provider, which was not delivering the results we would expect. We needed help… fast!
From the very outset you demonstrated an understanding of our predicament. Issues were pinpointed quickly and problems disappeared immediately. The IT issues were explained in plain English and you made every effort to signpost exactly what you were doing and why. Your commitment and eager to please attitude is a breath of fresh air.
We will definitely recommend you and the service you provide and are pleased to be an advocate of your business.
Andrea Fisher, The Office Figures
Bookkeeper - Hull, East Yorkshire
Andrew and The PC Support Group team check my PC on a weekly basis, ensuring it is running efficiently. They are there to support my business and give me great piece of mind that they are always there.
I just wanted to take this opportunity to thank you for providing me with excellent support with my PC.
Running a book keeping business service is challenging and at times demanding, and it is vital that my PC is reliable and in full working order at all times. I soon realised how important it is to have equipment working to its full capacity with the knowledge I can obtain advice and support from a reliable and professional service and how impossible it is to try a maintain the PC myself.
Andrew and The PC Support Group team check my PC on a weekly basis, ensuring it is running efficiently, they are there to support my business and give me great piece of mind that they are always there.
It gives me great pleasure to write this testimonial to record my appreciation of the service provided by Andrew and The PC Support Group and to say thank you so much.
Garry Kitching, Country Court Care Home
Care Home - Hull, East Yorkshire
I chose The PC Support Group and I have been very impressed with their commitment and high level of service. I have a good understanding of computers and they are absolutely essential to my business which is about providing a very responsive service to my clients. So it’s important that I use a computer service company that takes all my technical headaches away. They respond very quickly to my requests for assistance. I generally receive a phone call shortly after sending a message to them and the problem is generally resolved soon thereafter.
Shaun Conboy, SAC Financial Services
IFA - Leeds, West Yorkshire
It was very refreshing to receive a professional consultation without the added pressure of feeling obliged to buy a service there and then. I have no hesitation in recommending David and The PC Support Group to any of my businesses colleagues, friends and family.
Let me take this opportunity to thank you for your for your professional consultation last week at our offices.
I think I am safe in saying that the world of IT remains somewhat of a black art to most philistines like myself. However, we were very much impressed with your easy, simple to understand explanation of our IT system and what improvements may be made.
No selling, no jargon, just facts!
It was very refreshing to receive a professional consultation without the added pressure of feeling obliged to buy a service there and then. This approach I feel fits in well with our own way of treating our own clients and I can honestly say I have no hesitation in recommending David and The PC Support Group to any of my businesses colleagues, friends and family should the need arise.
Shaun A Conboy
Independant Financial Advisor
Lynn Bradshaw, David Hall Consultancy Limited
Management Consultant - Nr. Hull, East Yorkshire
“We have been delighted to find a local firm that can effectively support our IT requirements. We are highly satisfied with the level of service provided and would recommend The PC Support Group without hesitation.”
Kathy Higgins, Insight 2 Drive
Liverpool, Merseyside
Thanks so much for formatting two laptops we purchased recently. We are made up with them and how fast they are. Also, transferring data from my daughters computer to her new computer went down like a storm! She was delighted. Looking forward to using The PC Support Group again.
Joanne Hawkins, Excutive VPA
Warrington, Cheshire
The PC Support Group packages are excellent value and their expertise is of the highest level.
The PC Support Group were recommended to me earlier this year after my PC crashed. I contacted them and after a few minutes they brought me back to life and saved all my documents. I would be more than happy to recommend Pam and the team if a PC problem arises and specifically for ongoing support. Their packages are excellent value and their expertise is of the highest level.
Alan Wodzynski, GT Associates
Event Organising - Redditch, Midlands
I found Mark and The PC Support Group by asking LinkedIn group members for recommendations – Mark and The PC Support Group stood out from the crowd in the Midlands. The PC Support Group are our lifeline, virus blockers and back up our considerable data. The service is prompt, very effective and so cost effective but best of all they can also speak plain English.
But for Mark and The PC Support Group my partner’s head would be as bald as mine!!!! Our business works to almost impossible deadlines – we support Event Organisers by providing detailed proposals for Conferences and Incentives for all manner of services sourced by the overseas partners we represent. Effective communication is key to our business – many megabyte proposals requiring multiple hotel and dinner venue negotiations, sourcing unusual activities/entertainment, transport (road vehicles/off road, private jets, yachts, helicopters and more – the limit is the budget and imagination.
If we lose 2 or 3 hours, miss and email or phone call it can be too late. Equally we cannot afford to infect someone else’s IT with a virus.
I found Mark and The PC Support Group by asking LinkedIn group members for recommendations – Mark and The PC Support Group stood out from the crowd in the Midlands. The PC Support Group are our lifeline, virus blockers and back up our considerable data. The service is prompt, very effective and so cost effective but best of all they can also speak plain English.
Paul Hudson, Oakley Independent Limited
IFA, St Helens
I managed to pick up a Virus on my laptop. When I turned my laptop on yesterday late afternoon a received dozens of warning messages, then my hard drive with a considerable amount of data appeared to be wiped along with every program.
As a team of leading specialist Independent Financial Advisers and Business Consultants with clients nationwide this could have been very disruptive, however one call to The PC Support Group and after pressing a few buttons your engineer informed me to; “Go home and relax and it would be sorted by the morning.” And guess what? It was!
Wendy Cullingworth, Cross Roads Care
Chief Executive, West Suffolk
As a registered Charity we certainly don’t have the funds to waste on ineffective services, but the support provided by The PC Support Group has proved really cost effective… it’s been worth every penny.
We don’t have that much IT expertise within our team, and so before working with The PC Support Group we were really lucky that the systems had kept going up until then. However when we moved offices we really needed professional help and The PC Support Group handled everything for us.
They ensured that all our PCs, Server, printers, network and cables were unplugged and moved safely to our new office. This was all done over the weekend so that we were up and running by the following Monday morning.
We continued to work with The PC Support Group to help take our organisation forward in a professional way, they helped us to improve our office and email systems by implementing Microsoft Exchange which has helped us immensely in the way we are able to work as a team.
Whenever we need help no matter how trivial it may seem, their engineers are so friendly and simply log into our computers remotely and take us through what needs to be done.
As a registered Charity we certainly don’t have the funds to waste on ineffective services, but the support provided by The PC Support Group has proved really cost effective as it prevents us from wasting time struggling to try and sort out these problems ourselves, it’s been worth every penny.
Andrea Cavanagh, Mortgage Broker
Liverpool
In all my dealings with The PC Support Group I have found that as a business you ‘go the extra mile’ and it has been an absolute pleasure to deal with such an efficient firm. I am just writing to thank The PC Support Group for the assistance and guidance that both you and your colleagues provided me with in setting up my business. The advice that the firm gave me with was invaluable.
As a sole trader it was very important that I could start my business quickly and with the minimum of effort. My email and fax numbers were set up immediately enabling me to conduct my business from the very first day. In all my dealings with The PC Support Group I have found that as a business you “go the extra mile” and it has been an absolute pleasure to deal with such an efficient firm.
The service you provide is second to none and I would not hesitate to recommend you to anyone who needs IT assistance regardless of how small or big their company is. I look forward to a very long business relationship with you.
Diane Chance, Adele Carr
Financial Recruitment - Warrington, Cheshire
Since using The PC Support Group, our IT issues are resolved quickly and efficiently with none of the ‘technical jargon’ that we don’t understand.
I met Pam at the Warrington Business Breakfast. We clicked immediately and she told me about her business – The PC Support Group. We were experiencing issues at the time and Pam was very attentive and came out to meet us.
Pam was very good at listening to our needs and selling us a very cost-effective and excellent solution.
Since using The PC Support Group, our IT issues are resolved quickly and efficiently with none of the ‘technical jargon’ that we don’t understand.
Mary Murtagh, M3 – Mary Muragh Media
PR Consultant - Liverpool, Merseyside
What can I say other than to cannibalise the Carlsberg slogan: The PC Support Group… probably the best IT company in the world.
The PC Support Group saved my sanity. After two disasterous webhosting companies I was stuck in IT hell with no working business email, a half-functioning website and constant worry about what was going to go wrong next. I needed a troubleshooter and I thought of The PC Support Group. A month on… I have top notch webmail, back up support, engineer Lee who has guided me through the whole thing to take the worry away and peace of mind. What can I say other than to cannibalise the Carlsberg slogan: The PC Support Group… probably the best IT company in the world.
Greg Pye, Go Commando
Health and Fitness - Wirral, Cheshire
If you don’t use The PC Support Group then you need to. If you don’t think you need to, trust me you do! I have been cut off from email for over a week! The support team have held my hand the whole way, liaising with the various providers involved and patiently solving the problem. The PC Support Group team really works, in fact it rocks! Thank you to all the fantastic people who work there.
Sharon Sartain, Home User
Document Direct
I think I love you!!!! Computer has just rebooted after all the clicking etc you did, and it rebooted in half the time, and seems ten times quicker already. As far as I can see, there is nothing going to affect my work – if anything, will improve it. I can’t thank you enough. I am going to email everyone in the “virtual” office and tell them to sign up with you pronto – you are worth your weight in gold! Thanks so much.
Andrew Kilshaw, Chartered Accountants
Liverpool
Since we started using the BusinessCARE service… the number of IT problems we experience has reduced. It’s very convenient, quick and works really well. I would definitely recommend it to others.
We have always enjoyed an excellent quality of service from The PC Support Group—the needs of my business are always of paramount importance to them; they take time to understand what I am trying to achieve and are always helpful and responsive.
Sauren Ghosh, Home User
Altrincham, Cheshire
I have no hesitation in recommending The PC Support Group to my clients, friends and family – in fact Phil is already helping one of my customers.
I live in a house with a large ground floor and as a result needed a boost to my wireless internet coverage; I also wanted my wireless coverage to extend into the garden.
Phil from The PC Support Group arrived promptly at 11.30 on the day. He brought with him a Wireless Range Extender.
In the first place Phil took his laptop around the house to check to see if we needed this extra equipment. We did.
Phil spent time analysing the optimum location for the new Extender and set it up and tested it extensively.
The whole work was completed in less than 1 hour.
We now can access the wireless internet across the whole house and into the garden.
I have no hesitation in recommending The PC Support Group to my clients, friends and family – in fact Phil is already helping one of my customers.
Karl O’Hare, Igent Ltd
Insurance, Cheshire
I’d just like to say how pleasing it is to see a company that does actually exceed expectations. After only a couple of hours you had sorted all the issues out, leaving me with a laptop that I could actually use efficiently again. Not only was your technical knowledge excellent and your work thorough, but I must comment on what a pleasurable experience it was dealing with you. Having recommended you to other people I know they have been equally happy with the service. Finally, I’d just like to say how pleasing it is to see a company that does actually exceed expectations.
Peter Venables, Purely Marketing Ltd
Marketing/Copywriting - Cheshire
I chose The PC Support Group and I have been very impressed with their commitment and high level of service. I only have a very basic understanding of computers – but they are absolutely essential to my business which is about providing a very responsive service to my clients.
So it’s important that I use a computer service company that takes all my technical headaches away. I chose The PC Support Group and I have been very impressed with their commitment and high level of service. They respond very quickly to my requests for assistance. I generally receive a phone call within a matter of minutes of sending a message to them and the problem is generally resolved soon after
Mrs. K Hegde, Home User
I would like to express my appreciation of the prompt and efficient service I received from you and your staff… I felt every aspect of your service was quite excellent.
I would like to express my appreciation of the prompt and efficient service I received from you and your staff when my computer was completely down. You carefully ascertained from me what the problem was and you explained to me clearly what needed to be done and also informed me of your very clear charging structure. After the work was completed satisfactorily by your staff you followed it up with a phone call to check the customer was satisfied. Hence I felt every aspect of your service was quite excellent. Good luck with continued success.
Kate West, Home User
I had been having problems with my computer for months and had taken it on several occasions to a local computer repair shop. I got in touch with The PC Support Group and after an hour everything was working again.
I had been having problems with my computer for months and had taken it on several occasions to a local computer repair shop. After installing a new fan, battery and more memory, it was still playing up and the next stage was going to be a much bigger job and if that didn’t work, then a new computer. I got in touch with The PC Support Group and they made a house call and after an hour everything was working great again. They even fixed the fan which they noticed had been put on back to front by the ‘experts’ at the computer shop! I haven’t had any problems ever since and wouldn’t hesitate in calling on them again and recommending them to anyone who has any computer problems.
Hazel Cheal, Anglian Will Writing
Woodbridge, Suffolk
All I have to do is pick up the phone and the problem is sorted. Your service allows me to concentrate on what I do best. I particularly like the weekly computer health check and that on nearly all occasions the problem can be fixed remotely.
I am writing to say sincere thanks for the service your company gives me regarding computer and IT support. I have had a contract with you for several months now and all I have to do is pick up the phone and the problem is sorted.
Your service not only saves me time but allows me to concentrate on what I do best rather than having to try to teach myself how to fix computer problems. I particularly like the weekly computer health check and that on nearly all occasions the problem can be fixed remotely.
I have also been impressed that when I have needed a new piece of hardware or software you source them quickly and efficiently and again save me time. I have no hesitation at all in recommending you and The PC Support Group to business colleagues and friends. Thank you again.
Janet Wiggins, Aigburth Physiotherapy Clinic Ltd
Aigburth, Merseyside
Four previous computer support businesses came to supposedly fix my computer. I’d stopped believing anyone who worked with computers was genuine or honest. I can now say with confidence that The PC Support Group have restored my faith in this business. Thank you.
I wanted to write to you to thank you very much for finally being the company to sort my computer out and for a very reasonable price.
As you know I have had four previous computer support businesses come in and supposedly fix my computer over the last two years. It finally resulted in me not believing anyone who worked with computers was genuine or honest. I can now say with confidence that The PC Support Group have restored my faith in this business and I wholeheartedly thank you.
Not only did you professionally fix the computer problems I was having but you are extremely accommodating and genuine. I have decided that I will be taking out your support contract so that I can have peace of mind that my computers are being managed by a company I can contact at short notice, that I know will fix any problems and above all, that I can trust.
I will have no hesitation in recommending The PC Support Group and hope that I can do so in the near future. Thank you once again.
Bob Evans, FREEDOM Business Coaching
The PC Support Group has been looking after us for some time now, the service is second to none. The PC Support group has been looking after us for some time now, the service is second to none, efficient, effective, professional, competitive and delivered with integrity, what more could we ask for.
Alan Higham, BNI North
Please can I take this opportunity to thank The PC Support Group for the superb service provided yesterday. I asked Andi on support if he was busy when I spoke, the answer was yes but he still provided immediate support and help to remedy a situation with my Blackberry which I was beginning to panic about!
I cannot recommend you and your company highly enough – I have no idea how your prices compare, I am not interested, it is irrelevant because the quality of service is beyond comparison. That is the only thing that matters for mission critical areas of my business such as my IT setup.
I am more than happy to take a call from anyone who is foolish enough to believe they can get better service anywhere else, and is even remotely considering doing so.
Holly Tonge, Scientiam
Training - North West UK
The PC Support Group have been reliable, helpful, efficient and professional during the time they have managed our IT needs. They have been outstanding in the support.
We have been working with The PC Support Group for about 2½ years now. In this time we have gone from utilising their services at one site to 4.
The PC Support Group have been reliable, helpful, efficient and professional during the time they have managed our IT needs. They have been outstanding in the support they have given us – advising on the best and most cost effective systems to suit our needs, troubleshooting with new staff and systems and liaising with our internal support team.
The ongoing support is second to none, with issues being resolved either immediately or within a limited amount of time.
Jenny Esau, Credit Management Group UK
Wirral, Cheshire
The PC Support Group have been fantastic in their support, advice and not least their excellent service. They have reduced downtime in the business due to IT issues dramatically. The Credit Management Group UK provides businesses with expert advice on credit control issues.
We also provide credit control training through our Online ‘Credit Managers Toolkit’. It is therefore essential for us to have fully protected and maintained IT and instant help when we need it. The PC Support Group have been fantastic in their support, advice and not least their excellent service. They have reduced downtime in the business due to IT issues dramatically. They are so good, we even recommend them to our clients!
Phil Mylotte, Personal Wellness Coach
Herbalife Independent Distributor
I am happy with your costs and delighted with your service and I commend you to any frustrated computer user who is lucky enough to read this testimonial. Happy Days!
I never thought I would say this about a computer services company so I feel compelled to write about how delighted I am to have finally found a company that provides me with technical help and support on all manner of computer problems, when ever I need it, in plain English! And if I cannot then fix things following simple instructions, you take remote control of my computer and fix it anyway. Happy Days! I am happy with your costs and delighted with your service and I commend you to any frustrated computer user who is lucky enough to read this testimonial. Long may our happy relationship continue.
Maurice Craig, Alcomart
No matter what, I know I can look forward to a long and happy future with any business I am involved in because of the peace of mind The PC Support Group offer. I owe many thanks to The PC Support Group for the way they have supported our business with ‘computer wizardry’.
On at least 3 occasions in the last 6 months we have had I.T. problems. In the past this sort of thing has cost us dearly – we have lost upwards of 3 weeks data. What a mess! Those days are far behind us now, thanks to The PC Support Group. All the people I have referred them on to have thanked me unreservedly. No matter what, I know I can look forward to a long and happy future with any business I am involved in because of the peace of mind The PC Support Group offer.
Tracey Wilson, Amethyst Purchasing Services
Warrington, Cheshire
We have been very happy with the service we have received from The PC Support Group. Amethyst Purchasing Services Limited engaged with The PC Support Group in December 2007 for our IT systems support and we have not been disappointed!
We have particularly found the online logging system useful – we can easily log problems without having to call and we also have the facility to view and authorise any problems that are logged so that we are aware of the types of problems that our IT users are reporting.
We have also been very pleased with the way requests outside the scope of our contact have been dealt with, for example work to make changes on our website. Overall we have been very happy with the service we have received from The PC Support Group.
Danielle Gannon, Atmosferik Photography
Liverpool
We have been impressed with their attentive, thorough and professional attitude to solving our issues. There is no confusing and unnecessary rambles in ‘computer language’ that we have been used to in the past from other IT companies. Calls are always returned promptly and problems dealt with swiftly. I would recommend The PC Support Group to anyone.
I’d like to say a big thank you to the team at The PC Support Group. We have needed technical help now on a number of occasions and I can say that each time we have received nothing but excellent service.
It doesn’t matter which member of The PC Support Group team has assisted us, we have been impressed with their attentive, thorough and professional attitude to solving our issues.
What I really like is that things are explained in a clear and easily understood way. There is no confusing and unnecessary rambles in ‘computer language’ that we have been used to in the past from other IT companies. Calls are always returned promptly and problems dealt with swiftly.
I would recommend The PC Support Group to anyone.
Steve McGonnell, Steve McGonnell Photography
Edinburgh
The PC Support Group have a pleasant manner, a ‘can do’ attitude and all at a great price. What more can you want? I urgently required a web site to promote my new company. Despite the fact that it had a number of complexities The PC Support Group set it up very quickly and to a very high standard. Even when I changed my mind about what I wanted! Now everyone is talking about my company and orders are coming in.
Once the site was set up I decided to upgrade to a new hi-spec PC. Even the requirements confused me but The PC Support Group got the whole thing done and dusted in 90 minutes flat. I’d STILL be working on it today!! They have a pleasant manner, a “can do” attitude and all at a great price. What more can you want?
Jon Herbert, ISYS International Limited
Runcorn, Cheshire
The PC Support Group has become an indispensible part of the delivery team. It is automatic to call them the moment we have a problem, knowing there will be a swift online, or on-site, solution. We would be lost without them.
ISYS International Limited relies heavily on modern IT communication systems to support its clients in creating ISO 14001-compliant Environmental Management Systems, particularly as high volumes of detailed and accurate data must be available online at all times of the day, night and at weekends. Down time is not an option for our service, or our reputation.
The PC Support Group has become an indispensible part of the delivery team. It is automatic to call them the moment we have a problem, knowing there will be a swift online, or on-site, solution. We would be lost without them.
The support has been comprehensive, from setting up systems in a new location, to exemplary ongoing maintenance, additions and changes. ‘Support’ means keeping our systems up and running, safe from any slowdown, no worries and proven peace of mind. We would definitely make the same choice again.
Willie Bell, Home User
Edinburgh
Thanks for good value service. We’re very happy with the service & price. The PC is running much faster, plus we have the contingency of full back-ups now .Thanks again for good value service.
Paul Giness, The Beattie Partnership LLP
Manchester
The PC Support Group has been fantastic! Each person I have dealt with has been pleasant to deal with, communicative, hard working and accountable.
I just wanted to say that The PC Support Group has been fantastic! Each person I have dealt with has been pleasant to deal with, communicative, hard working and accountable. You can’t ask for more than that can you. Thanks to your team for making the upgrade to our new system as stress free as these things can be.
Susan Mary Errington, Image Consultant
I can’t recommend The PC Support Group highly enough in terms of quality of service and excellent customer satisfaction. In future I will save my stress and phone The PC Support Group.
I recently had a problem with my broadband. Having tried to resolve the problem myself by phoning my internet provider I became increasingly frustrated with the amount of conflicting advice I was receiving.
After numerous calls I was utterly exasperated as I was no closer to resolving the problem. I called The PC support group and their calm reassurance defused my stress immediately. They were able to liaise with the call centre staff go through all the steps to prove that the problem was at their end and not mine as previously advised. My problem was quickly and easily resolved from that point and I was soon up and running again.
I can’t recommend The PC Support Group highly enough in terms of quality of service and excellent customer satisfaction. In future I will save my stress and phone The PC support groups as soon as it looks as if my initial attempts at resolving any problems fail.
Scott Cothliff, On Demand Construction Services Ltd
The PC Support Group provides great IT support that does what it says without transferring blame to other suppliers, they just fix the problem. We will happily testify to the quality, speed and communication capabilities of the team.
After my previous experience with IT companies I was concerned over the problem of IT support for my developing IT infrastructure and organisation. To find a true outsourced IT department that works when you work which is 9-5 and all the hours either side is very difficult, almost impossible. Well for my organisation this is no longer a problem or concern. The team at The PC Support Group do just this, that is provide IT support that does what it says without transferring blame to other suppliers, they just fix the problem. To my organisation this service is business critical and On Demand Construction Services (ODCS) do not hesitate in recommending the services of The PC Support Group and will happily testify to the quality, speed and communication capabilities of the team.
Tony Boggild, Commercial & Business Finance
Director
Coming from an IT background it was refreshing to find such a supportive company as The PC Support Group. They are completely reliable, their service levels are above and beyond those of any of their rivals and they have the natural ability to interface with their clients in a non technical, friendly and helpful manner. I cannot recommend them highly enough.
Mary Mines, Composer, Home User
Liverpool
Thank you and you staff for the excellent job you have done for me. The PC is now much faster and a whole orchestra can play at just 9Gb RAM usage and no overheating.
I installed the libraries on the disks with very little trouble. I am pleased that I have fewer drives than I thought I would need.
Please could you pass my thanks to all the staff. Everyone is so helpful.
Best Regards
Mary
Rob Doran, Rest & Relax Transfers UK
Taxi Company, Liverpool
It is very rare that I come across a company these days that exceeds my expectations. Since finding The PC Support Group my business world has changed. I genuinely believe you guys are the very best in the business. It is very rare that I come across a company these days that exceeds my expectations.
Since finding The PC Support Group my business world has changed.
Our transfer company has been working for years in the ‘Dark Ages’ and finally you have shown us the light.
You put Kevin Talbot on our case and can I say what a pleasure it has been working with him. He is a credit to your company, and he really makes us feel that anything is possible regarding solving our PC problems. And I genuinely believe you guys are the very best in the business.
So from now on I will not only be recommending your company, I will be insisting people use your services. Thank you The PC Support Group fo our new world.
Robert Glen, HBOS Plc
Programme Manager Payment Services, on behalf of Bank of Scotland Glasgow Golf Club
All round, we get an excellent level of service. Since establishing the website in 2005, it has become an integral part of our communication with our members. We’ve continued to add new things to it, and have always received great support from Angus and his team. They are always quick to respond and our website is always up and available. All round, we get an excellent level of service.
Howard Gandy, HG Professional Ltd
It took just one phone call… and my website was live in under 10 minutes. What an unbelievable response! I contacted PC Support Group as I was having problems with linking my newly designed company website to my website address.
The previous evening I had spent over two hours looking at strange things like ‘DNS Server Settings’, ‘CName records,’ and ‘AAAA text’. I was getting nowhere and eventually I admitted defeat and knew I needed to speak to Pam.”
I spoke to Pam the next day and she said that Phil would contact me, which he did that very same day.
It took just one phone call from Phil at PC Support Group and my website was live in under 10 minutes. What an unbelievable response!
Susan Johnson, ‘In English’ Language Consultancy
Podington, Northants
The PC Support Group ticks all the boxes for consistent reliability, efficiency, professionalism and great customer service – all in a friendly, ‘human’ and very reasonably-priced package. From the day I found The PC Support Group on a Google, I’ve had complete IT peace of mind.
At the time, I was looking for professional help to correct various minor errors that had accumulated on my PC, which I rely on for my home-based consultancy business. I was so impressed by the friendly, efficient and prompt service that I signed up without hesitation.
On every contact since then, the technical support I’ve received has been absolutely invaluable, particularly with a recent crash due to a suspected virus that got past my anti-virus software. With my technician’s dedicated service and sound advice, my computer was fully functional again in just a few days, and he made sure the software still operated so I could safely keep working in the meantime. What especially impresses me is his willingness to deal with related issues as they arise, rather than confining his help to the original problem. I’ve learnt a lot of useful tools and tips that have also enabled me to solve minor issues myself.
The PC Support Group ticks all the boxes for consistent reliability, efficiency, professionalism and great customer service – all in a friendly, ‘human’ and very reasonably-priced package. I’m often recommending PCSG to my friends and business contacts.
Paul Haynes, Arc Shopping Centre
Centre Manager
To make sure we could offer the very best in every area we needed to bring in The PC Support Group. The systems they have installed mean we are prepared for everything and anything. We have spent a great deal of time and money on the centre, because we wanted to make sure it was somewhere the residents could be proud of. And, we have attracted some fantastic retailers including Debenhams, Animal and Fat Face. To make sure we could offer the very best in every area we needed to bring in The PC Support Group. The systems they have installed mean we are prepared for everything and anything.
Susy O’Hare, HypnoBirthing Northwest
I think your service is fantastic! Just a quickie to say that I think your service is fantastic! Everyone I speak to is so helpful and sorts the problem out straight away! Just spoken to Kevin and he has been brilliant!
Amanda Lamb, Caledonian Heating & Plumbing Ltd
Director, Edinburgh
The PC Support Group have exceeded our expectations in both price and quality of service… I wouldn’t hesitate recommending The PC Support Group as in our experience they always deliver a fast, friendly and efficient service.
We recently contacted The PC Support Group to create a specialized database following a recommendation from a friend. We were impressed at how quickly our ideas were turned into a simple but very effect and easy to use working system.
The PC Support Group have exceeded our expectations in both price and quality of service whilst carrying out this project, and indeed all our IT issues. I wouldn’t hesitate recommending The PC Support Group as in our experience they always deliver a fast, friendly and efficient service.
Keith Nelson, CF Lettings Ltd
Director, Widnes
I just wanted to write and thank you and your team for the assistance with the move to our new premises. As always the service offered and delivered has been of an exceptional standard.
Andy was great on Friday during the transition and has followed additional matters up during this week that I had requested. He is certainly an asset to your business and is an expert in his field. At times companies are quick to criticise and not so quick to praise excellent customer service. I just wanted to give some positive feedback to The PC Support Group and all your team. Keep up the good work.
Veronica Thomson, Thomson Print & Packaging Ltd
Commercial Director
The PC Support Group are amazing, they have sorted out any issues we have had quickly and efficiently… I would recommend The PC Support Group be everyone’s choice for IT support.
After having used the same IT company for a number of years who’s attitude was fix when the problem occurs rather than preventing it from happening in the first place, and when we did have a problem pushing us to the back of the queue, charging us ridiculous fees for a visit rather than trying to fix the problem remotely, we finally made the decision to move companies.
The PC Support Group are amazing, they have sorted out any issues we have had quickly and efficiently and also check our computers on a weekly basis for any potential problems. We have required no visits so far as all IT problems had been resolved through remote access.
For a small amount of money every month I would recommend The PC Support Group be everyone’s choice for IT support and that they should ditch the IT companies that spend hours fixing a problem that could have been prevented in the first place and then charging outrageous prices.
David Readman, Employment Practice and Law Ltd
Employment Consultant, Warrington
On Tuesday this week I received exceptional service from your ‘techie’ Paul, who spent a large part of the day sorting several problems which had brought my PC to a dead stop.
He was totally determined and persistent. I think it was a great advertisement for your company and it really shows why having The PC Support is a ‘no-brainer’.
Rebecca Davies, Rebecca Inspires
Director/Home Worker
The PC Support Group fixed it quickly and at a great price. I can thoroughly recommend them to small businesses and people who work from home. My IT support needs are simple. The PC Support Group fixed my lap top, which I’d been told by another IT company was difficult to fix and would cost a fortune. Well, The PC Support Group fixed it quickly and at a great price. They now support my PC and I can thoroughly recommend them to small businesses and people who work from home.
Anne Farr, Rothera Group Ltd
Technical Training Services
The service and support I receive from The PC Support Group is first class. I have no hesitation in recommending their services to individuals as well as to larger organisations. The service and support I receive from Angus at The PC Support Group is first class.
He has specified and installed new hardware for me, helped troubleshoot problems and assisted with routine maintenance. On each occasion, he has taken time to understand my issues, and then works efficiently to solve the problem. I have no hesitation in recommending The PC Support Group’s services to individuals as well as to larger organisations.
Svetoslav Sergeev, Forever Living Products
Manufacture & Distribution
I was looking to find good support at a reasonable cost. Now we don’t worry about it. Before I signed up to BusinessCARE I regularly had different problems with our IT. I was looking to find good support at a reasonable cost. Now we don’t worry about it. The PC Support Group are very helpful—not that I need to call them often as they usually get in touch with us before we even know that there’s a problem. As the business would suffer without our IT it’s one less thing for me to worry about.
Jamie Foden, Allerton Jet Washing
Managing Director, Liverpool
I will be using your company again and would not hesitate in recommending you to other people. I thought I would put in writing how pleased I am with my PC you have cleaned for me recently. I am really happy with it and your service provided. I will be using your company again and would not hesitate in recommending you to other people.
Des Stewart, Des Stewart Associates
Watford
This to thank you for the repair and service you provided regarding my laptop computer. I have no hesitation in recommending your company for a first class repair service. You took delivery of my computer on Wednesday and you returned it to me on Friday fully repaired.
There are a lot of free programmes on the intemet that state they can improve the computers performance and make it run faster and smoother. It was through downloading one of those free programmes from a well known brand that caused me the problems in the first place.
Not only did you repair my computer but you also delivered it to my home address.
I have no hesitation in recommending your company for a first class repair service, so much so that I have recommended you to my Brother In Law, and hopefully he will be in touch with you very soon.
Ceri Hand, Ceri Hand Gallery
Proprietor, Liverpool
Really can’t tell you how happy I am we went on contract with you too! You have been amazing. That’s great, please go ahead and make our day, week, year!!! Thank you – we are very excited about having it come home!! Thank you so much, really can’t tell you how happy I am we went on contract with you too! You have been amazing, thank you.
The Ceri Hand Gallery is a contemporary art gallery based in Liverpool. They curate up to six contemporary art exhibitions per year at the gallery and support artists through publishing, commissioning new work, attending art fairs and securing them opportunities at other galleries.
Joanne Worrall, Twist Training Ltd
A big thank you to The PC Support Group. The service not only met my needs but exceeded my expectations. A big thank you to Angus and The PC Support Group. The service not only met my needs but exceeded my expectations. When a virus hit my laptop they swept to the rescue ridding my machine of the infected virus adding new virus software and putting in place a system to manage my back-ups. With not a single file lost and only 48 hours without my laptop the service was fanastic and all for a price less than I envisaged.
Jane Cameron, Home User
Northwest London
I am happy to recommend The PC Support Group to anyone I know as I believe in the service 100%. Overall, as a result of using The PC Support Group’s service I have saved both time and money and mostly importantly, a lot of aggravation.
The regional IT Director is one of the most charming people I have ever met. He is a delight to have around! He is not just a technician but a genuinely caring human being. He is patient and kind.
I am absolutely useless with computers and other IT help I have received has been from people that are condescending, impersonable and generally insensitive oeufs! I even had one of them break a chair when they came around. I really dreaded their visits however now I know someone who I can talk about to all my friends.
I am happy to recommend The PC Support Group to anyone I know as I believe in the service 100%. Overall, as a result of using The PC Support Group’s service I have saved both time and money and mostly importantly, a lot of aggravation.
Kesh Mojaria, The Best of Brent
I was impressed, not just because the laptop was fixed but he had also shown me how to do it myself. Now that’s what I call going beyond the line of duty. I meet so many people who say that they are client-focused – however very few indeed deliver this experience.
Recently my laptop was gradually becoming slower and slower – to a point that I could make cup of tea and drink it in the time that it took for Microsoft Vista to fully load. It was time for me to get some IT help. But who to trust?
After meeting the Regional Director of The PC Support Group and hearing about some of their clients I decided to give them a try.
The Day arrived – the engineer did a few things that I couldn’t understand and a little later the computer was much faster. I asked what the problem was and he responded saying that over time all my downloads had been slowing it down – all my laptop needed was a cleanup. Oh! – So does this mean I have to come back to you every few weeks to clean it again? Or buy a application to perform the clean up? ‘No’ he replied and informed me that he had already installed an application on my desktop which, when necessary, I just have to click twice and it will do the cleanup for me.
I was impressed, not just because the laptop was fixed but he had also shown me how to do it myself. Now that’s what I call going beyond the line of duty.
Colin McDermott, The Online Print Company
Edinburgh
I have to say how impressed I was with the quality of work and level of customer service I received. I would most certainly recommend The PC Support Group to anyone. I have used The PC Support Group three times in the last 6 months and have to say how impressed I was with the quality of work and level of customer service I received.
Both Angus and Connor seemed to thrive on tackling the issues we were experiencing and did not rest until they were resolved.
Its amazing how much we rely on our computers these days and it seriously affects your business when they are down so its good to know I have The PC Support Group to turn to should anything happen again. I would most certainly recommend them to anyone.
Mike Giles, Meet the Giants
Founder
Before coming into contact with The PC Support Group I had 12 in house IT people; I am now getting better support and saving about £1000 a month! I am very happy with the service provided by The PC Support Group. It’s a great help know someone can sort out little niggly problems immediately at a reasonable price. The engineers are very helpful and don’t make me feel stupid for calling them for what I see as a small problem.
Before coming into contact with The PC Support Group I had 12 in house IT people; I am now getting better support and saving about £1000 a month!
When I had in house IT people I always felt I was disturbing them and didn’t feel I could go to them as readily as I can with The PC Support Group. I now have peace of mind knowing that I can just email, call or message someone who will just sort out my IT problems without hesitation.
The fact that most IT problems can be sorted remotely is a blessing as it saves a lot of management time. As well as this they are available after 5PM which is fantastic when I am working late.
Overall I find The PC Support Group service flexible and friendly. I am a staunch supporter and am happy to put their details on our website to introduce them to other entrepreneurs who could do with a service like this!
Gary Burrows, ACR Recruitment
The PC Support Group have always delivered, enabling us to get on with the challenge of growing our business. Peter and The PC Support Group have been working with us for three years now. As a small business we require economy, flexibility and immediate response times, to ensure service delivery to our clients. Peter and the team at The PC Support Group have always delivered, enabling us to get on with the challenge of growing our business.
Brett Lilley, PCP Cars
Managing Director
Since finding The PC Support Group I have complete piece of mind knowing that if anything goes wrong and we need help fast, just one call means I can get support immediately. I would recommend The PC Support Group to any of my contacts, they offer a fantastic service at a very reasonable price.
My business relies heavily on computers, and they need to be operating smoothly in order to deliver the best possible service to my valued customers. I used to waste my valuable time struggling to deal with IT issues myself but since finding The PC Support Group I have complete piece of mind knowing that if anything goes wrong and we need help fast, just one call means I can get support immediately.
I am so impressed that their technicians have the ability to log onto the PC remotely and fix almost all problems there and then. If the problem is not fixed remotely a local person turns up quickly and I can get on with running my business effectively.
I would recommend The PC Support Group to any of my contacts, they offer a fantastic service at a very reasonable price.
Alan Higham, NRG4Business
Energy Consultant
I have used the services of The PC Support Group for over three years to maintain our systems. The service they provide is totally impeccable. I wouldn’t ever consider using another IT company to look after our critical computer infrastructure, and have no hesitation in recommending them – I don’t believe there is a better company in their field anywhere.
As an Associate of one of the leading Energy Brokers in the UK, it is important to me to have secure reliable IT systems to run the business.
We need access to up-to-the-minute information at all times in order to get the best possible deal for our customers.
I have used the services of The PC Support Group for over three years to maintain our systems. The service they provide is totally impeccable. They are friendly, knowledgeable and provide prompt, efficient service that has quickly fixed any problem I have had; first time, every time.
Of particular value is their ability to ‘log in’ to our systems via a secure, remote link, meaning we do not have to wait for an engineer to book a visit – they can get to work the minute we call them.
They also provide, at minimal cost, a ‘housekeeping’ service that updates antivirus, spam filters, etc automatically on a weekly basis. This means the risk of unnecessary downtime is kept to an absolute minimum.
In short, I wouldn’t ever consider using another IT company to look after our critical computer infrastructure, and have no hesitation in recommending The PC Support Group – I don’t believe there is a better company in their field anywhere.
Hollie Buxton, Clarins Skin Spa Manager
The PC Support Group have been a great help to our business. The PC Support Group have been a great help to our business, working outside opening hours to deal with problems as quickly as possible so that it doesn’t interfere with our day. I know they will keep the spa IT systems running smoothly for the years ahead allowing us even more time to offer the best possible treatments and services to our customers.
Nicky McGuire, Coyne Learmonth LLP
We think the decision to have The PC Support Group support our IT was a stroke of genius. The attitude of every member of staff is fantastic – nothing is too much trouble. We here at Coyne Learmonth are very impressed by the speedy, impeccable service we receive from The PC Support Group.
The attitude of every member of staff is fantastic – nothing is too much trouble. We think the decision to have The PC Support Group support our IT was a stroke of genius. Well Done The PC Support Group. Keep up the good work!!
Sophie Costello, Costello Medical Consulting
The PC Support Group team have provided excellent, responsive and personal service since they took over our IT management. The staff have both the specialist knowledge and customer service skills to deal with IT problems in an efficient manner.
Peter Hannah and The PC Support Group (Cambridge) team have provided excellent, responsive and personal service since they took over our IT management this year. The staff at The PC Support Group have both the specialist knowledge and customer service skills to deal with IT problems in an efficient manner and are always prompt in responding to requests for support.
Our previous IT provider had little understanding of the time pressures in our business, whereas The PC Support Group make every effort to minimise disruption to our staff and work around our schedules. When out of the office working with clients, we still receive the same level of service, even outside normal business hours. In the rare instances where business critical issues have arisen, The PC Support Group prioritised the issue and carried out the necessary work with the minimum disruption to the business.
In summary, we searched for a professional IT outsourcing company to fully manage our IT provision and in The PC Support Group we have found this.
Yvonne Marsden, Blackstone Property UK Ltd
Property Manager
I can happily recommend The PC Support Group to any company or individual who needs specialised IT advice. They are fast, efficient and conduct themselves in a professional manner at all times even in the face of extreme adversity.
I have known Simon Albert of The PC Support Group in a professional capacity for the last two and a half years.
I was working for a small company with no IT specialist and I approached Simon to handle our IT services, which included installing new programmes, cleaning up the hard drives and ensuring that the computers ran at maximum capacity. Because of The PC Support Group’s dedication and unerring work, they were asked to set up the computer systems from scratch when we opened up the new office.
As the office manager, I can honestly say that we experienced no problems what-so-ever until the day I opened up a bogus email from a postal carrier which contained a virus. Within minutes of calling Simon’s team, they had remotely connected to my system and subsequently removed all traces of the virus within the hour.
I can happily recommend The PC Support Group to any company or individual who needs specialised IT advice. They are fast, efficient and conduct themselves in a professional manner at all times even in the face of extreme adversity.
Heather Hobden, Icon Business Solutions
Twenty four hours later I was also fully equipped with virus protection, again with exceptional customer service. I have no hesitation in recommending The PC Support Group; as current agreements expire, we will switch all our computers to their care.
As business advisors, our work with clients can be time sensitive and vital to their continued success or, in extreme cases, rescue from commercial disaster, and my PC is key in this work. As I use this PC for admin and client and seminar presentations, it’s a vital piece of our equipment and not one I can afford to have standing idle.
Despite my best efforts – and I’m not totally clueless with technology – I’d had to declare defeat. I contacted The PC support Group and Phil had resolved it within half an hour, with good humour and patience. Twenty four hours later I was also fully equipped with virus protection, again with exceptional customer service, this time from James.
I have no hesitation in recommending The PC Support Group; as current agreements expire, we will switch all our computers to their care. I really did ‘stop swearing at my computer’!
Alison Hartwell, Harrogate Holiday Cottages
We have had to call The PC Support Group help desk on a number of occasions and they have invariably been efficient, knowledgeable and genuinely friendly. I’m not exaggerating when I say ‘nothing is too much trouble’. On top of all this I am delighted that the service is very affordable and we are not only saving money over our previous support contract but getting a better service too!
I am writing to say how impressed we all are with the service we have received from The PC Support Group. Normally hearing the words ‘help’ and ‘desk’ used together fill me with dread but we have had to call The PC Support Group help desk on a number of occasions and they have invariably been efficient, knowledgeable and genuinely friendly. I’m not exaggerating when I say ‘nothing is too much trouble’ – every issue we have had has been sorted quickly and efficiently.
It’s also reassuring to know that whilst most of our problems most of our problems have been sorted speedily and remotely, a personal call out is always available if the need arises.
On top of all this I am delighted that the service is very affordable and we are not only saving money over our previous support contract but getting a better service too!
Many thanks for a great service, I would not hesitate in recommending The PC Support Group to friends and colleagues.
Barry Cutler, Auditel
Director
Sincere thanks to you and your team for the fantastic service you have provided to my business. We now have an IT set up which automates and integrates our processes, making us efficient and productive. It is also secure and maintained so I can now concentrate on my clients. I have no hesitation in recommending your team to my clients, or anyone else.
I wish to express my sincere thanks to you and your team for the fantastic service you have provided to my business.
As a small business our resources are stretched and you have filled the gaps brilliantly.
We now have an IT set up which automates and integrates our processes, making us efficient and productive. It is also secure and maintained so I can now concentrate on my clients.
Everyone at The PC Support Group have been extremely helpful, especially Kevin, Andy, Danny and Simon. Please pass on my thanks to them.
They have gone the extra mile in providing a courteous and effective service, despite some complexity and the challenges of incompatible software.
Finally the cost is surprisingly low, which is the icing on the cake.
I will have no hesitation in recommending your team to my clients, or anyone else. Thank you.
Roger Hibbert, Pure Financial Consulting
Director
We feel secure knowing that our systems are checked and maintained by The PC Support Group, and they offer a quality service that we confidently recommend to other companies.
We are a financial services company and, in common with many other such organisations, our systems are almost entirely computer driven. This being the case it is mandatory that we have a service that we can call upon at a moment’s notice, should we have any form of IT problem.
For some years we have found that the PC Support Group have filled that need in a very professional manner.
Quite apart from problem solving, they systematically monitor our systems and provide a reliable back up of all our important data.
We feel secure knowing that our systems are checked and maintained by The PC Support Group, and they offer a quality service that we confidently recommend to other companies.
Ken Jones BSC (Hons) MRICS, Jones Melling & Partners Ltd
Director
I would like to highlight and offer our sincerest thanks for the efforts and attention of The PC Support Group. They saved valuable time and money; we would thoroughly recommend The PC Support Group to anyone looking for IT Support.
I would like to highlight and offer our sincerest thanks for the efforts and attention of The PC Support Group.
As a professional practice of Chartered Surveyors, Jones Melling & Partners offer a diverse array of Property and Construction Services. Throughout all these, our ultimate objective is to provide peace of mind to our Clients. Therefore, we rely on our IT systems quite heavily.
When our IT systems failed us, the threat to our business and the risk of losing business weighed heavily. However, we contacted The PC Support Group and asked if they could help. They responded to our distress with great urgency. From a phone call on Thursday night to attending the problem on Friday morning, with a swift and very welcome on site repair!
The PC Support Group saved valuable time and money; we would thoroughly recommend The PC Support Group to anyone looking for IT Support.
Emma Lodge, Balance Accounting Solutions
I use The PC Support Group to support my business critical computers. Wow, they are amazing! It is like having my own IT Department without the cost – I pay less than £25.00 per computer per month and this gives me an IT Department to call upon whenever I am having problems.
I have phoned the support desk a couple of times with my heart in my mouth over IT issues I have had and they have always solved the situation, quickly and efficiently.
This kind of support when you are in business is absolutely imperative and also comforting. I hope to continue to employ their services as my businesses grows.
I am 100% confident in recommending The PC Support Group to anyone thinking of employing their services.
Steve & Dori Ann Purslow, Home Users
Having experienced problems with our computer on a regular basis and having tried several solutions, and some so called pc clean ups, we decided to have an expert fix our problems. We contacted The PC Support Group and received an immediate reply
We were visited by Mark who spent several hours cleaning and reorganizing our computer, both at our home and later via phone from his office. We were delighted by his enthusiasm and willingness to explain details in an understandable format.
Subsequently, he has helped to set up our new laptop and wi-fi, and also provided us with parental control for each PC and laptop. We’ve been very pleased with the personal and professional service he has provided for us.
Dave Poyner, Integrated Protection Ltd
Operations and Health & Safety Manager
I have The PC Support Group looking after the PCs at work and at home and believe me when I say I would not be without that peace of mind. They take away all the stress and strain when a problem hits.
I run an operations department at work where the PC is a fundamental part of the day to day operation.
Some of my junior staff have a little giggle at the old man when he curses the “Damn Machine” because it will not do what he wants it to but I am not that naive that I am not aware of just how important that “Damn Machine” is to my Company.
At home we have some 4 laptops and a desktop and you name the game machine, we have it. I was introduced to a chap from The PC Support Group; he is down to earth and guess what? He can talk plain simple English to me and in some other language to my IT men. Can those chaps really be from planet Earth?
I have The PC Support Group looking after the PC’s at work and at home and believe me when I say I would not be without that peace of mind. They take away all the stress and strain when a problem hits.
Well if I haven’t convinced you just how good The PC support Group are then speak to them.
Peter Henden, Home User
After contacting The PC Support Group a great deal of attentive help was given in a very friendly and un-pressurised manner. I would have no hesitation in thoroughly recommending them for the home computer person!
After having been with The PC Support Group for a year I have just renewed my contract. It is a great comfort to know that when a problem arises that I cannot resolve myself, I can speedily summon up reliable external support.
A year ago I had various on-going problems and after contacting The PC Support Group a great deal of attentive help was given in a very friendly and un-pressurised manner. This was followed by weekly checks of my machine which greatly reduced my sense of vulnerability.
Subsequent to this I received considerable assistance in obtaining software, external hardware and thence set up of a regular back-up procedure. Again, much relief. I would have no hesitation in thoroughly recommending The PC Support Group for the home computer person!
Jeanette Huddlestone, M.H. Electrical Distributors Ltd
Managing Director
The PC Support Group’s service is second to none. We have used them for many years and not once have they let us down. The staff are extremely friendly and helpful and will go to any lengths to help you out. Their rates are really competitive and you get superb service for the price. No job is too small – I just pick up the phone and they are on to the problem.
I can’t recommend The PC Support Group services too highly. I would certainly recommend their services to any other business looking for an affordable IT support company.
Chris Metcalf, Advanced Insurance Consultants
Director
Had it not been for your input we would have quite possibly lost a whole days trading, if not more. From all at AIC we appreciate your hard work and will continue in looking for business to send your way. A massive thanks for your help & support; you really did do us a favour.
You were here within an hour of calling and investigated our nightmare in a very efficient way.
We cannot stress how vital our emails are in doing our business and had it not been for your input we would have quite possibly lost a whole days trading, if not more. The phone calls you made on our behalf saved me the hassle and frustration which I personally am very grateful for.
From all at AIC we appreciate your hard work and will continue in looking for business to send your way.
Karen Barden, Press PR Marketing
I am happy to recommend The PC Support Group for their expertise and patience. To know they are there for any future crisis is a very comforting thought. I wouldn’t think twice before using them again.
When I ‘lost’ a significant section of the work to mysterious cyberspace gremlins, I was in despair.
With deadlines looming and no printed copies to fall back on, I put an SOS out to The PC Support Group in the hope they might have some suggestions.
Back of the queue when IT know-how was being doled out, I knew it was going to be a painful procedure for them to help guide me around the options.
Calmly and very patiently, the engineer talked me through the process of allowing him remote access to my system and set about accessing the ‘kidnapped’ file.
I nearly cried when they found it. It has saved me many hours of work to replace it; a second draft would have lost much of the impact and sentiment of the first.
I am happy to recommend The PC Support Group for their expertise and patience. To know they are there for any future crisis is a very comforting thought. I wouldn’t think twice before using them again.
Anita Lavelle, J Montagu Financial Solutions Ltd
Practice Manager
Carl was calm and professional and was able to sort out the problem in just over half an hour by connecting remotely to one of our computers. The service that we received was second to none and it was a pleasure to deal with The PC Support Group.
We experienced problems with the Internet connection and email service in our office. Like most businesses it is impossible for us to function without these services so it was crucial that the problem was corrected as quickly as possible.
We contacted The PC Support Group for assistance and within fifteen minutes their adviser Carl called us back. Carl was calm and professional and was able to sort out the problem in just over half an hour by connecting remotely to one of our computers.
The service that we received was second to none and it was a pleasure (at such a trying time) to deal with The PC Support Group. Thank you.
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What our customers say…
Before The PC Support Group were looking after us we had numerous errors on our ...
Steve Wrest, Director, Home 2 Office Water Coolers
