News

Working together in partnership with local chamber

Posted July 2018

The PC Support Group has recently become a member of Greater Manchester Chamber of Commerce, the largest chamber of commerce in the UK.

 

The Greater Manchester Chamber of Commerce is designed to create new opportunities for companies in each of the ten local authorities in Greater Manchester and surrounding areas.  There are currently about 4,800 active members.

Helen Roughley, marketing manager said:

“With an office and clients already in the Manchester areas it makes sense to make the most of the contacts with businesses that the chamber has and the great reputation and benefits from becoming a member.

As a new recruit to The PC Support Group, I am especially keen to make the most of the great networking events the chamber regularly runs so that we can meet our fellow members and see how we can work together in the future.”

Helen continued:

“With a head office based in Speke, we are already a member of the Liverpool and Sefton Chamber of Commerce, so we are hoping that joining the Greater Manchester Chamber will increase our profile across businesses in and around Manchester that may require a great, award-winning IT support company.”

The PC Support Group Ranked Among Top 501 Global Managed Service Providers by Channel Futures

Posted July 2018

The PC Support Group ranks among the world’s 501 most strategic and innovative managed service providers (MSPs), according to Channel Futures 11th annual MSP 501 Worldwide Company Rankings.

The MSP 501 identifies the World’s most forward-thinking MSPs and leading trends in Managed Services.  It is the first, largest and most comprehensive ranking of managed service providers worldwide. This year Channel Futures received a record number of submissions. Applications poured in from Europe, Asia, South America and beyond.

MSPs were ranked using an unique methodology, which recognizes that not all revenue streams are created equal. Revenue figures were weighted according to how well the applicant’s business strategy anticipates trends in the fast-evolving channel ecosystem.

Phil Bird, managing director, The PC Support Group said:

“We are delighted to have made this exclusive list once again.  We know we are the best at what we do but to be ranked amongst the top 501 MSPs globally is a huge honour.”

Pictured are some of the head office team with the award

 

Phil continues:

“We are passionate about remaining the best in our field and we realise to do this we need to constantly innovate, invest in the best technology and people whilst focusing on providing excellent customer service.”

The MSP 501 winners and award recipients will be recognized at a special ceremony at Channel Partners Evolution, held on October 9-12 in Philadelphia, USA.

“This year’s applicant pool was the largest and most diverse in the history of the survey, and our winners represent the health and progressivity of the managed services market,” says Kris Blackmon, Channel Futures content director and editor of the MSP 501. “They’re growing their revenue, expanding their customer influence and exploring new technology that will propel them for years to come.”

The complete 2018 MSP 501 list is available at Channel Futures and the full MSP 501 report will be available in the autumn.

Investing in the right staff

Posted July 2018

The PC support Group has welcomed its first marketing manager to its already highly specialised team.

Part of its ambitious expansion plan includes recruiting more specialised staff throughout the business to add to its high calibre IT experts that have helped make the business the success it is.

Helen Roughley, marketing manager, has joined the company with bags of enthusiasm and years of marketing experience which includes setting up and managing marketing departments.

Helen said

I was really impressed with their commitment to investing in staff and the best technology to ensure they provide a world class IT support service for their clients.

She went on to say:

Pictured is new Marketing Manager, Helen Roughley

 

The working environment is relaxed and friendly and after only a few weeks I already feel I am part of a fantastic, wider team who really care about they do.”

The multi-award-winning business was set up in 2006 and has gone from strength to strength with now nearly 200 clients across the North West of England. Their expansion plans include increasing their impressive client base as well as offering additional services whilst continuing to provide excellent customer service to its existing clients.

Phil Bird, managing director says

“We are passionate about growing the business and we realise in order to do this we need the right staff in place. Bringing our marketing function in-house is part of our expansion plan and we are delighted to welcome Helen to our team to support this growth.”

Phil continues:

“We know we are the best at what we do, but we need to shout about this more and that is why we have decided to take on our first marketing manager.  It is really exciting times for us at The PC Support Group.”

 

 

The PC Support Group ranked among top 501 IT service providers by MSPmentor

Posted June 2017

The PC Support Group, the Northwest’s leading Managed IT Service Provider, is delighted to announce today that  MSPmentor, a digital property of  Prenton Technology, has placed The PC Support Group in the MSPmentor 501 2017 edition of the top 501 managed service providers worldwide. This is the 9th year that The PC Support Group has been ranked on the list.

The top MSP 501 companies ranked this year include organisations from around the world and from diverse technology backgrounds. The resulting list is the IT channel’s largest and most comprehensive list of leading managed service provider organisations worldwide.

The PC Support Group is one of only 21 UK based IT Support companies ranked on the 2017 MSPmentor 501 list and the only one with its head office in the North West of England.

In addition to general business statistics and technical data, each company must submit their (independently verified) financial results, ensuring that this list is a true reflection of the best IT Service Management companies in the world.

“We are delighted to have been recognised on MSPmentor 501 list for the 9th time” said Phil Bird, Managing Director, The PC Support Group. “It’s vital that we continue to innovate and remain the best in our field and thanks to the dedication of our staff we continue to achieve that”

“We invest in the best technology and employ the best people in the business to ensure our customers gain real benefits from our IT support services and this ranking is a major indication that we’re doing things right”

“On behalf of MSPmentor, I would like to congratulate The PC Support Group for its recognition as an MSP 501 honoree,” said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2017 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”

The 2017 MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel Advisors. Data was collected online from Feb. 16 through May 15, 2017. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth and other factors.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 03300 886 116 or emailing [email protected].

The PC Support Group achieve Workplace Wellbeing Charter

Posted June 2017

We are delighted to announce that The PC Support Group has achieved the Workplace Wellbeing Charter, showing that we are forward thinking in cascading wellbeing practices throughout the organisation and that we clearly demonstrate this commitment.

The Workplace Wellbeing Charter is an opportunity for employers to demonstrate their commitment to the health and well-being of their workforce, whilst providing employers with an easy and clear guide on how to make workplaces a supportive and productive environment in which employees can flourish. These standards reflect best practice and are endorsed nationally by Public Health England.

The Charter takes a holistic approach that includes leadership, culture and communication, as well as health & wellbeing topics such as physical activity, alcohol and mental health. The framework promotes rounded discussions between employer and employees about health, safety and wellbeing.

During the process employees were selected at random to anonymously discuss how they felt the company was performing in this area and we were delighted to receive some of the following comments:

“In previous jobs I haven’t felt valued. I feel really valued here. They tell me on a daily basis!” – Employee of The PC Support Group

“Really nice environment. Everyone gets on well” – – Employee of The PC Support Group

“Good management style. Really understanding and sympathetic. Makes you feel lucky to be here” – – Employee of The PC Support Group

The Wellbeing Charter assessment summarised The PC Support Group’s approach as “The organisation has clearly shown its commitment to the wellbeing of its employees”

You can see our formal listing and read more about the Workplace Wellbeing Charter at http://www.wellbeingcharter.org.uk/members.php

The PC Support Group announced as one of the top Managed Service Providers in the world

Posted May 2016

The PC Support Group ranks among the world’s most progressive IT Managed Service Providers (MSPs), according to Penton Technology’s 9th-annual MSP 501 list.

After months of research, data collection and analysis, MSPmentor has announced the latest iteration of its annual ranking, which has roots dating back to 2007. The top MSP 501 companies ranked this year include organisations from around the world and from diverse technology backgrounds. The resulting list is the IT channel’s largest and most comprehensive list of leading managed service provider organisations worldwide.

This year, the editors at MSPmentor set out to raise the bar in terms of quality, transparency and applicability. To qualify for the 2016 MSP 501, MSPs were asked to submit confidential applications complete with their 2015 financial results. They were also asked for revenue verification from a certified financial professional for the first time.

msp5012016webreadylogojpg“We are delighted to have been recognised on MSPmentor 501 list” said Phil Bird, Managing Director, The PC Support Group. “This year we’re particularly proud as the criteria for making it onto the list was tougher than ever and to know that not only are we one of the top MSPs in the world, but also one of less than 50 companies that made it onto the list from across Europe is truly fantastic.”

“We continue to invest heavily in getting the right people and the right technology to ensure our customers gain real benefits from our IT support services and it’s clearly paying off.”

“On behalf of Penton and MSPmentor, I would like to congratulate The PC Support Group for its recognition as an MSP 501 honouree,” said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2016 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”

The survey also revealed that taken as a whole, the companies on the 2016 MSP 501 list amassed a combined $9.82 billion in recurring revenue and collectively increased the overall number of users they manage worldwide by nearly 16 percent. What is more, they increased the number of devices they oversee by nearly 30 percent demonstrating that true IT managed service provision is the future of IT support.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 03300 886 116 or emailing [email protected].

IT Support innovations pay dividends at The PC Support Group

Posted March 2016

AI Most Innoavtive Business Leader 2016Acquisition International, the global financial and legal publication, has spent recent months assessing the most innovative business leaders across the world and following this research has named our Managing Director, Phil Bird one of 2016’s Most Innovative Business Leaders!

Initially, the shortlist of candidates was drawn up by their research team, using local and national news, industry journals and publically-available customer testimonials to identify deserving candidates from a variety of geographical areas and industry sectors. From there the candidates were judged by a panel with over 30 years’ experience, comparing candidates within their industry sector and against firms of a similar size, to ensure a fair process that allows firms of all sizes to compete.

Philip BirdPhil Bird said “We’ve invested heavily over the years in the most advanced pro-active support technology around and matched this with a new highly customer service focused approach, and these together are now paying huge dividends to our clients and our business. It’s obviously nice that these IT support innovations have been recognised through this award.”

AI added “With the consistent stream of challenges thrown against them over the course of the last several years, the business leaders we have selected have never been more deserving of recognition.”

The PC Support Group wins “Best SME IT Support Specialists – UK”

Posted February 2016

Business Excellence 2016 winners logo TemplateThis month we were more than happy to hear the following words from the AI Business Excellence Team… “The judges have made their final decision and I am pleased to announce The PC Support Group has won in the 2016 Business Excellence Awards!  You have been named: Best SME IT Support Specialists – UK”

Since 2010, Acquisition International Magazine’s annual awards have been highlighting the amazing work done by those firms and individuals whose ceaseless dedication to innovation, customer care and the continued growth and improvement of their businesses has seen them forge ahead of their competitors and raise the bar for performance and results in their industry.

Acquisition International say, “We pride ourselves on the validity of our awards and winners, an approach that is reflected in the rigorous and tightly monitored nomination, judging and selection processes. Every one of our awards is given solely on merit. In other words, the only factors that will determine your success are the work you do and the results you achieve.  Every nomination is subject to a lengthy and in-depth assessment process, designed to enable us to separate the truly remarkable from their peers. This comprehensive selection and judging process ensures that our awards are always a true representation of the market in question and that all of our winners are truly at the cutting edge of their respective industries.”

Operations Director, Simon Albert said of the award “After nearly 10 years of focusing completely on SME IT support we’re obviously delighted that we continue to win awards in this area for our outstanding service. It’s a great credit to everyone in the business”

 

Our First IT Support Service Accolade of 2016!

Posted January 2016

NC AWARDS FINALIST LOGO16 Web

We’ve been nominated by a lot of people as “Service Provider of the Year 2016” … so many that we’ve already achieved ‘finalist’ status!

Last year we went on to win the trophy and the Event Organiser at Network Computing Magazine’s Event Organiser David Bonner reported a very high level of voting!

Simon Albert, Co-owner and Operations Director of The PC Support Group commented, “We were delighted to reach the final of these awards and then go on to win them in 2015 but to reach the final again is fantastic and a great testament to the hard work our staff put in to providing a great IT support service”

At The PC Support Group we truly appreciate awards like this because they reflect the trust and appreciation that our customers and business contacts have in us.  We work hard to supply an IT Support Service that is head and shoulders above the rest, and the votes that come in in their hundreds are a great reward and ‘pat on the back’ for that.

The PC Support Group Nominated in The Talk of Manchester Awards

Posted October 2015

TheTOMsNominee100pxThe summer is over but it was all sunshine and smiles at The PC Support Group as we received news this month that we have been nominated in this years The Talk of Manchester Awards in the Best IT Support Company category. The awards celebrate all that is great within the Manchester business community and we’re delighted to be recognised as part of that. Voting opens on Friday 23rd October at 10AM. If you would like to vote for us then please go to www.thetalkofmanchester.co.uk/awards

This follows a number of other awards The PC Support Group picked up this year including winning Network Computing Awards – Service Provider of the Year and AI Business Excellence Awards – Excellence in IT Outsourcing.

Phil Bird, Managing Director, said “We’ve already had a phenomenal year with recognition for the high levels of customer service we apply and it’s great that this is continuing with our IT support for Manchester”

Click on the following link for further information regarding IT Support for Manchester.