News

Illegal data farm found in Liverpool

Posted July 2019

The Information Commissioner’s Office (ICO) has raided a business in Liverpool over suspected data trafficking, the acquisition, and sale of illegally obtained personal data.

The business is thought to have carried out high volumes of data farming, known as vishing or voice phishing to obtain personal data of motor accident victims to sell onto solicitors for personal injury claims.

Vishing is a form of fraud conducted via the telephone, where a third party will attempt to obtain private, personal and financial information.  Often callers pose as policyholders, claimants or other companies in a position of trust.

Corporate Vision Unveils the Winners of the 2019 Technology Innovator Awards

Posted June 2019

Corporate Vision Magazine has announced the winners of the 2019 Technology Innovator Awards.

The awards now in its fifth year, showcase some of the best most innovative companies, projects, and services within the technology industry. The surge of available technology products and its constant evolution means that the technology industry now stands as one of the most vitally prominent in the world.

North West-based IT and telephony provider, The PC Support Group has been unveiled as the Best SME IT Support Business 2019 – North West of England from CV Magazine.

Commenting on the success of this year’s awards and winners, Laura Hunter, Awards Coordinator for Corporate Vision stated:

Now in its fifth year, the Technology Innovator Awards showcase the very best of the best from across the technology space. I am proud to offer my congratulations to all of my winners and wish them all the best of luck for the future.”

Phil Bird, managing director, The PC Support Group said:

We are passionate about helping businesses across the North West realise their business potential through world-class IT support and winning awards like these means we are achieving what we set out to do.”

To learn more about these illustrious winners, and to find out the secrets behind their success, please visit https://www.cv-magazine.com.

First 5G network launched in UK

Posted May 2019

EE has launched the first 5G network in the UK trialling 6 cities: London, Manchester, Birmingham, Cardiff, Edinburgh, and Belfast.

Phones with 5G will require new handsets and will start at £54/month for ten gigabytes of data.

Why should you swap from 4G to 5G?

  • Increased capacity – making it easier to get service in busy places such as railway stations and stadiums
  • Increased speeds.   4G operates at speeds of Mbps (millions of bits per second) and it is expected that 5G will use GBPS (billions of bits per second).  This means that 5G will be 1000 times faster than 4G meaning an entire HD film would be downloaded in less than a second
  • Low latency – of particular benefit for online games and new services such as those utilising augmented reality

EE plans for ten more cities to be added later this year and has confirmed that its range of phones would not include Chinese firm Huawei, which supplies network equipment to the UK’s mobile operators for their roll-out of 5G, following the US decision to not allow it to do business in America.

Rival Vodaphone plans to launch its 5G network in July.

Your business is at risk of a cyber attack – ACT NOW

Posted May 2019

You are more likely to fall victim to cybercrime than anything else.

In the past 12 months, two in five businesses in the UK have been subject to cybercrime with the average cost around £3000 per business (2018 Cyber Security Breaches Survey).

Don’t wait to be a victim.

The PC Support Group in conjunction with HR specialist, HPC and Downtown in Business are offering 30 businesses based in Liverpool with 10+employees an invitation to a select free cyber security power panel:

Date: Thursday 27th June

Time: 12-2pm (lunch & refreshments provided)

Location: Liverpool

Venue: TBC

This event is essential for business owners and directors and will take the format of an informal discussion for 30 businesses only based in Liverpool.

Topics we will cover:

  • The latest cyber security threats and how to identify them
  • How they can impact your business
  • What you can do to keep your business safe
  • Policies to implement to protect your business.

If you are serious about keeping your business safe, you don’t want to miss this non-technical but highly informative discussion.  

Early bird incentive: Reserve your place by Friday 7th June and after the event you will take away with you a FREE cyber Crime guide. 

RSVP to helen.roughley@pcsupportgroup.com by Friday 14th June 2019.  Places will be given on a first come first served basis.

UK’s Most Popular Websites Fail GDPR

Posted May 2019

According to a recent study, 86% of the top UK websites failed to comply with GDPR.  Considering GDPR is now a year old, this alarming news.

The findings by ImmuniWeb, a global security testing provider, highlighted that the majority of UK websites were using non-compliant processes or insecure systems to host and manage user data.   Eighty-six percent were found to be using insecure cookies and 17% of sites had either missing or hard to reach privacy policies.

On a positive note, 100% were using Secure Socket Layer (SSL) or HTTPS and had up-to-date content management systems.

The stats also revealed that sites operating across the rest of Europe are more likely to be compliant with GDPR.

Here are some tips on how to make your website GDPR compliant:

  1. Make sure your privacy policy is very clear about the data you are capturing and easily accessible.  It needs to outline the usage of advertising, marketing, transferring data to third parties (who must be named) and IP tracking
  2. Make sure an SSL certificate is obtained for your website to encrypt data to stop people hacking it
  3. Make sure any data capture forms on your website have active opt-in boxes for acceptance reasons including for social media
  4. Make sure users can unsubscribe their consent/withdraw their permission easily and clearly and this should be separate to accepting terms and conditions
  5. Your website should have procedures in place to detect, report and investigate personal data breaches.

Kaspersky Named as Best Antivirus software 2019

Posted May 2019

With hackers getting smarter and malware having increasingly devastating results, cybersecurity has never been more important to keep your business safe.

One way of increasing your cybersecurity is with an antivirus (AV) software. That is why it is essential to invest in good AV software. However, it should be stressed that this should be in conjunction with other security measures.   Previously, AV software was renowned for slowing your computer down and therefore an excuse for not investing in it; however, software has come a long way.  According to independent testing by IT PRO, the best business antivirus software for 2019 is Kaspersky Internet Security 2019, which came out as virtually faultless.

The other recommended AV software included BitDefender Internet Security 2019, McAfee Internet Security 2019, Panda Free Antivirus and Avast Free Antivirus.

If you’re unsure about which antivirus software to install or how to configure it, speak with your IT provider for advice or contact The PC support Group here.

Cybersecurity is THE most important issue for SMEs selecting an IT provider

Posted May 2019

New research says that almost 90% of SMEs are now looking to switch to the IT Managed Service Provider with the best cybersecurity services, above all other selection criteria.

Global IT management company Continuum spoke to SMEs across the UK, US, France, Germany and Belgium about their cybersecurity concerns. Its main conclusions included:

  • Almost all SMEs are now aware of the business-critical importance of cybersecurity
  • 89% of those surveyed would consider switching to a new IT support provider if it offered the right cybersecurity solutions
  • Almost a quarter have already switched following a cyber attack.

The research highlighted that cybersecurity is now the most important issue for SMEs selecting an IT provider and that virtually all businesses were willing to move away from their current provider if it meant getting a better service elsewhere.  Interestingly, the majority don’t feel like they are protected sufficiently and therefore are considering switching for better security

Is your business protected against cyber attacks like ransomware or email phishing? Do you feel that your current provider is giving you good advice and being proactive with measures to protect you and your customers? Or is it time to look at other options to keep your business safe?

Best iPhone business apps for 2019

Posted April 2019

What makes the iPhone such a smart business device is its power.

The iPhone’s security features are market-leading and with a wealth of apps available to power your entire life (it is estimated there are 2.2 million apps worldwide) there is no better device for mobile working.

According to IT PRO, here is a summary of some of the best (free and paid-for) business apps for productivity and collaboration purposes for the iPhone for you to consider.

  1. Bear

This is a powerful writing app for notes, essays, to do lists and coding

  • Genius Scan

Your own portable document scanner that uses the iPhone’s camera to produce copies of documents in PDF format

  • Adobe Acrobat Reader

A file viewer and editor necessary for anyone who regularly works with PDFs

  • Airwatch Agent

This is an app that manages and supports devices across your company.  Great for companies that rely on communication and collaboration between teams.

  • Dropbox

This is a cloud storage app that allows you to store and share files and documents between team members allowing you to work from anywhere

  • CamScanner Pro

This app allows you to get high quality scans from wherever you are which are easily accessible and backed up using just your iPhone

  • Enlight

This is a mobile photo editing suite app which allows you to touch up images.

  • Evernote

This app allows you to sync across all of your devices, so you don’t have to keep switching between them.  It is a great workspace for everything from note-taking, creating checklists and more

  • Inbox by Gmail

This mail app is great for bundling similar messages together and making reminders in separate entries for easy reviewing to minimise the amount of time and attention given to inboxes

  1. Invoice2go

This app allows you to create and send professional invoices using a variety of templates.  It is a comprehensive way to track money owed, paid and received.

  1. iPlanner UK

This is a highly customised app to keep track of meetings and events

  1. ITranslate Voice

This app can help you communicate more efficiently across languages allowing you to translate spoken language into written English for example

Easter Support Hours at The PC Support Group

Posted April 2019

Tech Giants to be Fined for Spreading Harmful Content Online

Posted April 2019

Under new government plans, tech companies and social media platforms will be compelled to abide by a duty of care relating to online content.

Those companies that breach standards set out in the duty of care, which will be established by a digital regulator, will be issued notices or receive “substantial” fines for failures to remove harmful or extremist content.

The statutory requirement is seen as necessary following repeated calls to action by The Government to tackle harmful and illegal content that is still too readily available online as well as the growing mistrust of online services.

The Government has hinted it will target the biggest companies first such as internet giants Facebook and Google or those companies that pose the clearest risk to users.

“Tech can be an incredible force for good and we want the sector to be part of the solution in protecting their users. However, those that fail to do this will face tough action” said The Government’s Digital Secretary, Jeremy Wright.

To find out more visit https://www.parliament.uk/business/news/2019/april/government-announce-world-first-online-safety-laws/