News

Finalists announced for the 50 Best Managed IT Companies in 2018

Posted November 2018

The PC Support Group has been announced as an award finalist of the 50 Best Managed IT Companies 2018.

 

The 50 Best IT Companies awards recognise and highlight the best of the best well run businesses in the UK IT sector with companies being evaluated in 12 key areas to measure their best practices.

 

The PC Support Group, which has its head office in Speke, provides fully managed IT support to SMEs across the North West.

 

Phil Bird, managing director with The PC Support Group said:

 

“We are delighted to have made it to the finals of these prestigious awards which shows that our business practices are one of the best in the country amongst other IT companies.”

 

Phil continues:

 

“We work hard to provide a world-class IT support service, working with our clients to help them grow their business by using the best technology for them and we know our business practices reflect this.”

 

The winners will be announced at the awards ceremony on 13 December in London.

 

 

 

 

5 essential things to look for in a business tablet

Posted October 2018

From boardrooms to exhibitions to offices, tablets are everywhere in business these days. Is it time for you to jump on board? If you want to be productive wherever you go, the answer is a definite “yes”

Thin, light, and powerful, today’s tablets for business can replace clunky laptops and can help you get more done whether you’re typing on a keyboard or drawing on the screen.

If you’re going to rely on a tablet for work, it pays to shop around beforehand to find the best business tablets. Most are designed for consumer use and may lack features and capabilities that could benefit your business.

Here are a few things to look for when choosing a business tablet that will help increase productivity and therefore profitability.

Will it run your business applications?

If you’re just looking to do email and basic tasks, most tablets can handle your needs. However, if you really want to get work done on the go – especially if you’re looking to replace your laptop – you’ll want a business tablet that can run the applications you rely on every day. Otherwise, you’ll find yourself switching back and forth between devices, or you’ll be away from the office without the capabilities you need.

Does it have enough power?

The whole point of a tablet is the ability to be mobile, so make sure the battery life is rated for at least eight hours or more based on the tasks you’re likely to perform. You’ll want to be able to get through a whole workday, plane trip or meeting without plugging in.

Can it keep your information safe?

Tablets are easy to take with you – which means it’s also possible to misplace them. If that happens, you want to make it hard for any unauthorised users to access your valuable business applications and data. At the same time, you don’t want to waste a lot of time signing in when you want to get to work. There are various options such as MFA (Multi-factor Authenticator) also known as 2FA.

How easy is it to manage?

Giving your employees tablets can be a productivity dream, but if you’re not careful, it can become a management nightmare. Multiple operating systems and proprietary administrative tools add complexity. Ideally, you should be able to manage business tablets using the same solution you apply to laptops, desktops and other IT resources.

Is it comfortable and convenient to use in a variety of settings?

For a laptop replacement, the keyboard is critical. You’ll want a device you can comfortably type on for hours at a time. If you like to draw or take notes, look at stylus options. They can give you the same ease of expression as a pen and paper with the benefits of digital saving and sharing.  The tablet screen size is also a consideration especially if you will be spending long lengths of time at a time on them.  Remember, like any computer screen you should still take a regular break.

Article taken from Startup Donut

 

 

 

 

5 Apps for SME owners that will help boost your business

Posted October 2018

Apps are not just for dating enthusiasts and technopreneurs.  All SME owners can use them to bolster their businesses.

Whether it’s for finding a partner, or the right restaurant for your grandmother’s birthday, the use of apps has become ingrained in our daily user-based culture.

With the on-going march of digital tech, the app industry, like many other associated industries, has become increasingly diversified. Consequently, there are some key apps that low-on-time SME business owners should be using to make their businesses more productive – and more successful.

1. ABBYY Business Card Reader (available on iOS and Android)

This cuts down on the anxiety-causing incidents wherein you meet a great business contact, only to misplace their rain-sodden business card. Instead, use this app to scan the contents of a business card straight away. The details will be organised and stored on your phone in as many different languages as you require.

2. Google Analytics (available on iOS and Android)

Google Analytics allows you to build a clearer picture of how your business is performing. Providing unique Google data, the app allows you to see how effectively you’re marketing your goods and services. With easily shareable data-driven insights, businesses can also understand how they can better reach their target customers going forwards.

3. Evernote (available on iOS and Android)

Evernote is a digital space where those ‘eureka’ business moments can be stored safely – and shared with members of your team for collaborative purposes.

These can range from photographs to notes about projects that are automatically synced across all your devices. It allows you to tap into those inspirational ideas, and invite team members to join in on the discussion – wherever you are.

4. Slack (available on iOS and Android)

Are email chains getting you down? Are you sick of your employees taking up hours of their day crafting internal emails when they should be getting on with the important stuff? If the answers to the above are a resounding yes, then Slack is the app for you.

Providing businesses with a live messaging platform that enables instant communications between team members, ideas and tasks are communicated on a time efficient basis. This leaves the crafting of long-winded emails for the purpose of proactive, and quite frankly, more important client-facing work.

5. Proven (available on iOS and Android)

Proven is the ultimate time-saving recruitment app for SMEs. Allowing users to posts a message to over 100 job boards with one single post, as well as directly to their social media accounts, users can also store the CVs of all candidates under consideration – in one place.

They also offer proactive and ‘hands-on’ customer service, including advice on how to craft an engaging job post, and what job boards to target to attract the best talent.

Article taken from Real Business.

 

 

 

 

Traditional phonelines will soon be history

Posted October 2018

Big changes are gathering pace as the telecoms industry ditches its expensive and unwieldy legacy infrastructure to take full advantage of the tremendous benefits of cloud-based telephony or VoIP (Voice over Internet Protocol).

In 2020 BT will begin phasing out its old-style landlines and will then switch them off altogether in 2025.  So, if you’re one of the millions of UK organisations now’s the time to make the move to the cloud.

Even without the news from BT, the advantages of VoIP telephony are so game-changing for SMEs. VoIP allows you to make voice and video calls anywhere in the world, from any device – all you need is an internet connection.

With VoIP you’ll get:

  • significant reductions in business phone line and contract bills
  • next generation technology that’s simple to transition to and easy to use and maintain
  • flexibility to use your own devices, keep the same number across all devices, add and remove users at speed and work from any location
  • access to the latest versions, updates and mobile working features
  • integration with your other business systems
  • a great phone system to boost productivity and agility, without ANY capital investment

The only things you need to do is check your current contract (don’t accidentally fall into renewal) and then find a qualified supplier with VoIP experience preferably one that doesn’t tie you in for any length of time, so you can easily change if your provider doesn’t deliver the service you need.

The PC Support Group has been providing VoIP services for the last few years to both existing and new customers across the North West.  Please feel free to contact them here to discuss your options.

 

Winners of the first Managed Services & Hosting (MSH) Awards announced

Posted September 2018

[London, 21 September 2018] Winners of the first Managed Services Awards were announced in London this week, at a reception following the UK Managed Services and Hosting Summit 2018. With the growth of managed services as an IT supply model, it is only right that excellence and success is now being recognised across the sector.   These unique awards aim to attract and reward the best examples of real projects and demonstrate just how effective and productive the use of managed services can be. By assessing both the projects and the MSPs themselves, the aim is to highlight the real value being delivered and the growth of skills in the industry.

There were 7 categories in total and each category awarded a Winner and a Highly Commended award.

The PC Support Group, that provides fully managed IT support to SMEs across the North West, was awarded Highly Commended in the Best SMB MSP Project in which it supported a charity to move it’s IT support function to the cloud helping to reduce overall operating costs and making the business more efficient to support its growth plan.

 

Working together in partnership with local chamber

Posted July 2018

The PC Support Group has recently become a member of Greater Manchester Chamber of Commerce, the largest chamber of commerce in the UK.

 

The Greater Manchester Chamber of Commerce is designed to create new opportunities for companies in each of the ten local authorities in Greater Manchester and surrounding areas.  There are currently about 4,800 active members.

Helen Roughley, marketing manager said:

“With an office and clients already in the Manchester areas it makes sense to make the most of the contacts with businesses that the chamber has and the great reputation and benefits from becoming a member.

As a new recruit to The PC Support Group, I am especially keen to make the most of the great networking events the chamber regularly runs so that we can meet our fellow members and see how we can work together in the future.”

Helen continued:

“With a head office based in Speke, we are already a member of the Liverpool and Sefton Chamber of Commerce, so we are hoping that joining the Greater Manchester Chamber will increase our profile across businesses in and around Manchester that may require a great, award-winning IT support company.”

The PC Support Group Ranked Among Top 501 Global Managed Service Providers by Channel Futures

Posted July 2018

The PC Support Group ranks among the world’s 501 most strategic and innovative managed service providers (MSPs), according to Channel Futures 11th annual MSP 501 Worldwide Company Rankings.

The MSP 501 identifies the World’s most forward-thinking MSPs and leading trends in Managed Services.  It is the first, largest and most comprehensive ranking of managed service providers worldwide. This year Channel Futures received a record number of submissions. Applications poured in from Europe, Asia, South America and beyond.

MSPs were ranked using an unique methodology, which recognizes that not all revenue streams are created equal. Revenue figures were weighted according to how well the applicant’s business strategy anticipates trends in the fast-evolving channel ecosystem.

Phil Bird, managing director, The PC Support Group said:

“We are delighted to have made this exclusive list once again.  We know we are the best at what we do but to be ranked amongst the top 501 MSPs globally is a huge honour.”

Pictured are some of the head office team with the award

 

Phil continues:

“We are passionate about remaining the best in our field and we realise to do this we need to constantly innovate, invest in the best technology and people whilst focusing on providing excellent customer service.”

The MSP 501 winners and award recipients will be recognized at a special ceremony at Channel Partners Evolution, held on October 9-12 in Philadelphia, USA.

“This year’s applicant pool was the largest and most diverse in the history of the survey, and our winners represent the health and progressivity of the managed services market,” says Kris Blackmon, Channel Futures content director and editor of the MSP 501. “They’re growing their revenue, expanding their customer influence and exploring new technology that will propel them for years to come.”

The complete 2018 MSP 501 list is available at Channel Futures and the full MSP 501 report will be available in the autumn.

Investing in the right staff

Posted July 2018

The PC support Group has welcomed its first marketing manager to its already highly specialised team.

Part of its ambitious expansion plan includes recruiting more specialised staff throughout the business to add to its high calibre IT experts that have helped make the business the success it is.

Helen Roughley, marketing manager, has joined the company with bags of enthusiasm and years of marketing experience which includes setting up and managing marketing departments.

Helen said

I was really impressed with their commitment to investing in staff and the best technology to ensure they provide a world class IT support service for their clients.

She went on to say:

Pictured is new Marketing Manager, Helen Roughley

 

The working environment is relaxed and friendly and after only a few weeks I already feel I am part of a fantastic, wider team who really care about they do.”

The multi-award-winning business was set up in 2006 and has gone from strength to strength with now nearly 200 clients across the North West of England. Their expansion plans include increasing their impressive client base as well as offering additional services whilst continuing to provide excellent customer service to its existing clients.

Phil Bird, managing director says

“We are passionate about growing the business and we realise in order to do this we need the right staff in place. Bringing our marketing function in-house is part of our expansion plan and we are delighted to welcome Helen to our team to support this growth.”

Phil continues:

“We know we are the best at what we do, but we need to shout about this more and that is why we have decided to take on our first marketing manager.  It is really exciting times for us at The PC Support Group.”

 

 

The PC Support Group ranked among top 501 IT service providers by MSPmentor

Posted June 2017

The PC Support Group, the Northwest’s leading Managed IT Service Provider, is delighted to announce today that  MSPmentor, a digital property of  Prenton Technology, has placed The PC Support Group in the MSPmentor 501 2017 edition of the top 501 managed service providers worldwide. This is the 9th year that The PC Support Group has been ranked on the list.

The top MSP 501 companies ranked this year include organisations from around the world and from diverse technology backgrounds. The resulting list is the IT channel’s largest and most comprehensive list of leading managed service provider organisations worldwide.

The PC Support Group is one of only 21 UK based IT Support companies ranked on the 2017 MSPmentor 501 list and the only one with its head office in the North West of England.

In addition to general business statistics and technical data, each company must submit their (independently verified) financial results, ensuring that this list is a true reflection of the best IT Service Management companies in the world.

“We are delighted to have been recognised on MSPmentor 501 list for the 9th time” said Phil Bird, Managing Director, The PC Support Group. “It’s vital that we continue to innovate and remain the best in our field and thanks to the dedication of our staff we continue to achieve that”

“We invest in the best technology and employ the best people in the business to ensure our customers gain real benefits from our IT support services and this ranking is a major indication that we’re doing things right”

“On behalf of MSPmentor, I would like to congratulate The PC Support Group for its recognition as an MSP 501 honoree,” said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2017 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”

The 2017 MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel Advisors. Data was collected online from Feb. 16 through May 15, 2017. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth and other factors.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 03300 886 116 or emailing [email protected].

The PC Support Group achieve Workplace Wellbeing Charter

Posted June 2017

We are delighted to announce that The PC Support Group has achieved the Workplace Wellbeing Charter, showing that we are forward thinking in cascading wellbeing practices throughout the organisation and that we clearly demonstrate this commitment.

The Workplace Wellbeing Charter is an opportunity for employers to demonstrate their commitment to the health and well-being of their workforce, whilst providing employers with an easy and clear guide on how to make workplaces a supportive and productive environment in which employees can flourish. These standards reflect best practice and are endorsed nationally by Public Health England.

The Charter takes a holistic approach that includes leadership, culture and communication, as well as health & wellbeing topics such as physical activity, alcohol and mental health. The framework promotes rounded discussions between employer and employees about health, safety and wellbeing.

During the process employees were selected at random to anonymously discuss how they felt the company was performing in this area and we were delighted to receive some of the following comments:

“In previous jobs I haven’t felt valued. I feel really valued here. They tell me on a daily basis!” – Employee of The PC Support Group

“Really nice environment. Everyone gets on well” – – Employee of The PC Support Group

“Good management style. Really understanding and sympathetic. Makes you feel lucky to be here” – – Employee of The PC Support Group

The Wellbeing Charter assessment summarised The PC Support Group’s approach as “The organisation has clearly shown its commitment to the wellbeing of its employees”

You can see our formal listing and read more about the Workplace Wellbeing Charter at http://www.wellbeingcharter.org.uk/members.php