News

The PC Support Group wins “Best SME IT Support Specialists – UK”

Posted February 2016

Business Excellence 2016 winners logo TemplateThis month we were more than happy to hear the following words from the AI Business Excellence Team… “The judges have made their final decision and I am pleased to announce The PC Support Group has won in the 2016 Business Excellence Awards!  You have been named: Best SME IT Support Specialists – UK”

Since 2010, Acquisition International Magazine’s annual awards have been highlighting the amazing work done by those firms and individuals whose ceaseless dedication to innovation, customer care and the continued growth and improvement of their businesses has seen them forge ahead of their competitors and raise the bar for performance and results in their industry.

Acquisition International say, “We pride ourselves on the validity of our awards and winners, an approach that is reflected in the rigorous and tightly monitored nomination, judging and selection processes. Every one of our awards is given solely on merit. In other words, the only factors that will determine your success are the work you do and the results you achieve.  Every nomination is subject to a lengthy and in-depth assessment process, designed to enable us to separate the truly remarkable from their peers. This comprehensive selection and judging process ensures that our awards are always a true representation of the market in question and that all of our winners are truly at the cutting edge of their respective industries.”

Operations Director, Simon Albert said of the award “After nearly 10 years of focusing completely on SME IT support we’re obviously delighted that we continue to win awards in this area for our outstanding service. It’s a great credit to everyone in the business”

 

Our First IT Support Service Accolade of 2016!

Posted January 2016

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We’ve been nominated by a lot of people as “Service Provider of the Year 2016” … so many that we’ve already achieved ‘finalist’ status!

Last year we went on to win the trophy and the Event Organiser at Network Computing Magazine’s Event Organiser David Bonner reported a very high level of voting!

Simon Albert, Co-owner and Operations Director of The PC Support Group commented, “We were delighted to reach the final of these awards and then go on to win them in 2015 but to reach the final again is fantastic and a great testament to the hard work our staff put in to providing a great IT support service”

At The PC Support Group we truly appreciate awards like this because they reflect the trust and appreciation that our customers and business contacts have in us.  We work hard to supply an IT Support Service that is head and shoulders above the rest, and the votes that come in in their hundreds are a great reward and ‘pat on the back’ for that.

The PC Support Group Nominated in The Talk of Manchester Awards

Posted October 2015

TheTOMsNominee100pxThe summer is over but it was all sunshine and smiles at The PC Support Group as we received news this month that we have been nominated in this years The Talk of Manchester Awards in the Best IT Support Company category. The awards celebrate all that is great within the Manchester business community and we’re delighted to be recognised as part of that. Voting opens on Friday 23rd October at 10AM. If you would like to vote for us then please go to www.thetalkofmanchester.co.uk/awards

This follows a number of other awards The PC Support Group picked up this year including winning Network Computing Awards – Service Provider of the Year and AI Business Excellence Awards – Excellence in IT Outsourcing.

Phil Bird, Managing Director, said “We’ve already had a phenomenal year with recognition for the high levels of customer service we apply and it’s great that this is continuing with our IT support for Manchester”

Click on the following link for further information regarding IT Support for Manchester.

Cycling Challenge Raises Much Needed Funds For The Multiple Sclerosis Society

Posted May 2015

Pain-in-Haworth

Phil Bird cycling up yet another steep hill (this time a cobbled road in Haworth) during the Tour de Yorkshire Sportive

The first-ever Tour de Yorkshire took in unforgiving terrain from Bridlington to Leeds by way of chilly weather and 1.2 million spectators.

Set over three consecutive days spanning the May Bank Holiday Weekend – and featuring a line-up that included Sir Bradley Wiggins – the contest was organised in the wake of last year’s Tour de France Grand Depart in Yorkshire.

The feat of endurance inspired our Managing Director and keen cyclist Phil Bird to set himself his own Tour de Yorkshire Challenge. On Sunday 3 May 2015 he cycled the 88 miles non-stop of the amateur Sportive that ran alongside the pro event – raising much-needed funds for the Multiple Sclerosis Society.

With donations currently totally £720, monies still pouring in and the ride satisfyingly completed, Phil reflects back on a fantastic experience.

“Like most people I first learned to cycle when I was very young and then pretty much stopped when I learned to drive; but I really got back into road cycling in 2012” says Phil.

“The thing I love most about it is that you get to really experience the countryside and you can make any ride as relaxed or as tough as you like.

‘I ride a Trek Madone 5.2 (for those cycling nerds out there) and try to get out at least a couple of times a week, usually into the Derbyshire hills as I’m a gluton for punishment.

‘I’ve taken on other big challenges in the past such as the London Marathon and cycling from London to Paris but this was definitely one of the toughest.

‘The Multiple Sclerosis (MS) Charity is the cause I chose to support because it’s a terrible debilitating illness that can affect anyone, no matter their age, sex or general health… and there’s no cure. I also know two lovely people who are unfortunate enough to have MS so it was great to raise some money for further research.

‘I’d like to thank everyone who donated – especially my friends, family and colleagues at The PC Support Group who have supported me along the way.

‘The ride itself was a lot tougher than I imagined so it was great to make it to the end where thousands of spectators had gathered for the pro race and cheered us amateurs on.

‘I have no idea what my next challenge will be but I’m sure something will come up.”

If you have a cause close to your heart or a challenge you’re taking on, we’d love to hear more about it in the comments field below.

You can also still donate to Phil’s charity appeal at https://www.justgiving.com/Philip-Bird4/

Pro-active IT Support Taken To New Levels

Posted April 2015

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The PC Support Group has always put investment in the best people and the best technology at the heart of everything we do.

Kaseya, for example, is our highly sophisticated support and management system, typically only deployed across large corporations, but we have brought this technology to the SME market, enabling us to be more pro-active and spot potential problems even before our customers are aware of them – and before they cause damage!

As with all software, the key to maximising its use and making the greatest gains is to ensure that staff are fully trained in its use and it’s to this end that our Remote Management and Automation Engineer, Carl Sutton, recently undertook a course specifically in advanced Kaseya techniques.

Carl has successfully passed his course exam and is now a proud member of KCA’s (Kaseya Certified Administrators). Carl is one of the small band of highly qualified Kaseya Engineers in the UK. All our superb Engineers take reactive calls from our Customers and manage any alerts that we get from our monitoring systems whilst Carl focuses on developing the scripts that do the monitoring and create those alerts. He also creates great self-healing routines where a common issue can be fixed instantly and automatically by our powerful support system.

“It’s been a very interesting time” said Carl, “involving a lot of hard work and additional hours, to understand a fantastic product that our business is so familiar with and dependent upon. During my training I have learned so much about the full capability of Kaseya and I look forward to implementing my new skills and knowledge of the system. It will also be great to help our fantastic team of Engineers to understand even more features that Kaseya offers, knowing that this will mean we can give our customers an even better service, which is something we are constantly striving for”.

Phil Bird, Managing Director of The PC Support Group added “Needless to say – investment in our staff as well as our technology pays dividends for our clients too! The developments that Carl is qualified to create will continue to further lessen IT problems for our customers as well as speeding up our reaction times to a new level of efficiency.”

Double Award Win for The PC Support Group!

Posted April 2015

SERVICE-PROVIDER-OF-THE-YEARAI-Business-Excellence-Awards
The first quarter of this year has been full of great news for us – not only have we welcomed in a lot of new clients – we’ve bagged two awards as well.

The Network Computing Awards 2015 bestowed this title on The PC Support Group during a ceremony at the Russell Hotel in London on 19th March. The awards were decided on after months of intensive voting by customers of IT service providers.

Phil Bird, Managing Director of The PC Support Group echoed the feelings of all Management and Staff by saying “Awards like this are always special because they are based on votes from our Customers and all those business contacts of ours who believe so strongly in our technical expertise and outstanding customer service. It’s a fabulous reward for all the hard work and efforts of our whole team.”

Event Organiser at Network Computing Magazine’s Event Organiser David Bonner said “The level of voting was highly impressive and we fully congratulate the winners.”

 

Network-Computing-Awards-March-2015-Winner

 

Pictured (above) are Projects Director Phil Case and Brand Ambassador Pam Case receiving the award trophy from Former England cricket captain (far right), Chris Cowdrey, and Comedian and after dinner speaker, Ian Irving (far left).

In the same month we received news from AI Business Excellence that we also won their “Award for Excellence in IT Outsourcing – Merseyside”. They say this is thanks to our “tireless work and dedication” and our “superb performance over the past 12 months”.

The 2015 Business Excellence Awards are all about identifying and honouring the most respected companies and their top level Executives, while recognising and rewarding outstanding performance, success, innovation and ethics across international business communities.

Microsoft awards SME cloud partner status to The PC Support Group

Posted April 2015

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Microsoft has awarded the status of Partner for Small and Midmarket Cloud Solutions to The PC Support Group. This achievement puts The PC Support Group in the top 5% of the Microsoft partner ecosystem and acknowledges the company’s skills in implementing and supporting Microsoft cloud technologies.

Phil Bird, MD of The PC Support Group said “Most of our clients rely on Microsoft technology and over the last few years we’ve managed to save many of them thousands of pounds by implementing Microsoft cloud solutions, such as Office 365, so we’re delighted that this has been recognised by Microsoft themselves.”

“Of course a full cloud isn’t right for every business so we’re very careful to ensure we combine cloud, onsite and hosted solutions in a way that delivers for our clients”

If you want to know more about how The PC Support Group can help you implement or deliver Microsoft cloud or other business IT solutions then email info@pcsupportgroup.com or call us on 03300 886 116.

The PC Support Group shortlised in Network Computing Awards 2015

Posted January 2015

NCawards2015finalistThe PC Support Group has been shortlisted as a finalist for the Service Provider of the Year title in the Network Computing Awards 2015. The company is one of only 8 to reached the final stages.

The finalists were selected following just over a month of intensive voting by customers of IT service providers.

Phil Bird, Managing Director of The PC Support Group said “We’re delighted to have reached the final of this prestigious award and the fact that it’s based on votes from customers makes it even more special. Providing the best IT support is only possible when you combine excellent technical knowledge with an obsessive approach to great customer service and that’s what we do so well at The PC Support Group. Receiving this accolade so early in 2015 is a great way to start the year and is a culmination of all the hard work everyone in the business put in throughout last year.”

The winner will be announced at a cermony at the Russell Hotel in London on 19th March.

How can IT Support affect the environment?

Posted July 2014

That’s the question that The PC Support Group were able to answer when we took part in the recent Green Business Showcase – part of the International Festival for Business.

Our stand is (pictured below) ready to receive the constant stream of visitors who chatted to Regional Director Marc Halstead and Brand Ambassador Pam Case to discover what we are doing to make a difference.

Green Business Showcase - International Festival for BusinessOur entire business structure significantly reduces the need for high levels of travel which in turn massively reduces our carbon emissions.

Our powerful technology sets us apart from in the world of IT Support. It enables us to fix well over 90% of problems remotely so we don’t have to waste fuel travelling to and from customer sites. Not only does this make sense for the environment but our customers get a faster, more efficient and lower cost service!

We also reduce our impact on the environment by storing all information within our sophisticated Customer Relationship Management system, massively reducing our paper usage. This increases our customer service as we can access customer information quickly and efficiently, proving again that being “green” makes business sense.

Visitors to our stand were really impressed that our no-tie-in contracts offer unlimited remote and telephone support.  They were also pleasantly surprised that for a multi-award winning company, our contracts don’t “cost the earth” either!

Wherever possible The PC Support Group also recycles paper, plastic, glass, and cardboard through the local council schemes.

The servers on which we run our internal systems are hosted at Rackspace Datacentre who provide carbon neutral hosting through tree planting. Rackspace is planting between 300-400 trees a month! Other projects from our hosting partners include the utilisation of a data centre, opened in June 2008, that utilises the latest power efficient technology and runs on environmentally friendly energy.  They also use energy efficient Dell AMD Opteron and Intel Xeon servers which have low voltage processors, SFF hard drives and DDR2 memory, meaning they consume less power than prior server models.

All of this ensures that we keep our carbon footprint to a minimum and helps our client’s become more environmentally friendly… without even realising it!

If you have any other ideas of how we can decrease our impact on the environment that we would welcome your ideas. Simply e-mail them to info@pcsupportgroup.com.

Our following is growing – come and join in

Posted April 2014

Signl, the US based company that monitors the fastest growing companies across more than 500 industries congratulated The PC Support Group this month on achieving a Top 50 ranking for Twitter Followers growth relative to our industry.

Signl2We were featured on their website for performance in Apr 2014 where we had a growth score of 100% for Twitter.

It’s not that surprising since we make a big effort to inform businesses and computer users in general of the issues they may need to know.  If there is news about new and useful technology and IT services, or a virus to protect against – we like to be first to let the public and clients know. We also provide unbiased views on other matters that impact businesses such as cloud versus in-house systems, Bring Your Own Device, remote working, etc and often dispel the myths that surround IT.

Are YOU following us?  It could well be worth your while!  Find us here: @PCSupportGroup.

The Signl report also highlighted that in the past 3 months, The PC Support Group Facebook Business Page following is up 20%.  So, if you’re a Facebook user, come and give us a ‘Like’ because you might learn something to your advantage and we love to engage with people.