News

The PC Support Group Open New Office In Glasgow

Posted December 2011

After a successful 2011 The PC Support Group has started 2012 going from strength to strength by continuing to expand with the opening of the Glasgow office.

The new office will provide professional  expertise and IT support to small business and home users throughout North Glasgow and surrounding areas.

The branch will be headed up by Rob Dickie, who has 15 years’ experience in the IT industry, having previously worked as ICT manager for McKean Group Ltd. Rob brings with him a vast knowledge of industry technologies and technical support.

“I’m delighted to have joined The PC Support Group. Computers and technology form an integral part of our lives, both at home and at work, but sometimes business fail to utilise what is available to them.”

He added “The PC Support Group are known for providing high quality IT support without the usually associated high costs and I am looking forward to bringing this level of award winning service to the Glasgow area.”

Any business or home user in the Glasgow  area who wants to know more about how The PC Support Group can help support them should contact Rob by either calling 0845 2233116 or emailing [email protected].

Regional Directors Get Together To Plan For The Future

Posted November 2011

PC Support Group team

The PC Support Group recently welcomed Regional Directors to their annual Directors day at the company’s Head Office in Liverpool.

The day gave an opportunity to connect with colleagues across the country, share best practices and success stories.

The annual event began with opening remarks from Phil Bird, Managing Director of The PC Support Group, who provided highlights and an overview of the last 12 months and plans for the upcoming year.

The day also featured a series of small group breakout sessions and presentations by guest speakers on marketing, delivering five star customer service and finance.

“Despite the harsh economic climate, the company has grown significantly over the last few years and we have ambitious plans for continued growth. Our Directors day provided a valuable opportunity for our Directors across the country to come together and update on the business and exchange ideas” said Phil. “As a company, it’s important to have these forums to focus on both professional and personal growth, and we were pleased to see an enthusiastic response to the event from our Directors. We had a productive meeting, and as always it was great to get together with the whole national team.”

New Head of Marketing at The PC Support Group

Posted September 2011

Joe Woodford photo

The PC Support Group has appointed Joe Woodford in the newly created position as Head of Marketing. Joe will be responsible for overseeing all aspects of marketing and communications to support the continued growth and success of The PC Support Group throughout the UK.

Prior to his appointment at The PC Support Group, Joe was Marketing Manager with the Northwest Regional Development Agency for over four years where he was responsible for marketing and the strategic development of business growth in the region.

Commenting on his appointment Joe says: “It is an exciting time for The PC Support Group. I’m looking forward to the challenges ahead and building on the company’s reputation of providing small businesses and home users with high quality, professional IT support.”

Managing Director of The PC Support Group, Phil Bird commented: “We are pleased to add Joe to our team. We have exciting growth plans for The PC Support Group. Joe’s knowledge and experience will be extremely valuable as we continue to expand our network of offices across the UK.”

The PC Support Group sets up “Mary Queen of Shops” training centre

Posted June 2011

Scientium Academy photo

Liverpool council leader Cllr Joe Anderson has officially opened a new training centre aimed at boosting retail jobs in the city. Academy One, in Hanover Street, is a retail training venture between the city’s Liverpool One shopping centre, the National Skills Academy for Retail and Birkenhead training provider Scientiam, which has invested more than £170,000 in creating the centre.

The PC Support Group (Warrington) worked with Scientiam to define the required IT infrastructure and were responsible for the supply and installation of infrastucture. They are also providing ongoing support to ensure the training centre continues to operate effectively.

Holly Tonge, Operations Manager at Scientium said “We have been working with The PC Support Group for about 2 ½ years now. We have gone from utilising their services at one site to 4 in this time. During this time they have been reliable, helpful, efficient and professional.”

The Academy has already helped more than 50 long-term unemployed Merseysiders into work. It offers state- of-the-art training and conference facilities, including a mock shop, and will be the sole point of delivery of the Mary ‘Queen of Shops’ Portas Masterclasses aimed at independent retailers.

Cllr Anderson praised the centre’s input into improving skills and training.

Zen Internet Gold Partner status awarded to The PC Support Group

Posted May 2011

 

The PC SZEN Gold Partnerupport Group has been awarded Gold Partner status with Zen Internet.

The broadband connection is one of the key areas of any company’s IT infrastructure as it is the gateway to an ever growing list of business critical functionality including email,
access to web sites, social networking and cloud based applications. Without an internet connection most businesses can barely continue to operate.

It is for this reason that The PC Support Group has partnered with Zen for a number of years. Zen has been awarded nine ‘Which? Best Buy’ awards in 6 years for its broadband service in addition to being voted Best Broadband ISP at the PC Pro Awards for the past 6 years.

Simon Albert, Operations Director at The PC Support Group says “We partner with Zen in order to ensure a high level of customer service and quality service provision for our customers. The number of technical issues we get from their internet services is minimal compared to other providers we’ve worked with and if there is a problem we are able to work closely with them to resolve it quickly.”

He added, “Zen always work to ensure that customer solutions are achieved as efficiently as possible and to the highest possible standards. We’re delighted to have achieved Gold Partner status and look forward to working with Zen to deliver excellent service and customer satisfaction over many years to come.”

The PC Support Group expansion continues with a new office now open near Lancaster

Posted January 2011

Chris Coles

Apparently the 17th January was officially the most depressing day of the year but we’re pleased to say that we’re not letting these statistics get us down. This week saw The PC Support Group opening a new office to provide local computer support to businesses and homes throughout Cumbria.

Chris Coles (right) has joined us to run the operation throughout Cumbria from his base near Lancaster.

Chris joins the group with a huge amount of IT support experience, most recently with BAE Systems, and he is enthusiastic about how The PC Support Group can help businesses and home users.

He says “Having spent many years applying best practice principles in the corporate world I’m looking forward to helping smaller businesses and home users get the best from their IT. All too often sound professional advice is not available to this market so I’m excited to be part of The PC Support Group as this as at the heart of our offering”

He added “Times are hard right now and technology can play a huge part in helping or hindering a business. I’m looking forward to being able to offer first class IT support throughout the region with a big focus on great customer service, something that is often lacking these days”

If you’re based in Cumbria and would like Chris to discuss your IT requirements then please call us on 0845 2233116, email [email protected] or click on the ‘How can we help?’ button and complete the form.

See more at IT Support Lancaster.

Award Joy for The PC Support Group – Warrington

Posted November 2010

Regional Director for The PC Support Group (Warrington) office, Pam Case is celebrating after being named Businesswoman of the Year at the inaugural St Helens Women in Business Award.

The WarringtoPamBusinessWomanoftheYear_287x289n office services more than 300 business and home computer users across Warrington, St Helens and North Cheshire and was also shortlisted for Business of the Year.

Sandy Lindsay, who presented the award, had this to say of Pam “She is always happy to help others and shows excellent customer care skills within her business role. She is passionate about her work and is continuing to build a very successful business”.

Pam said: “There were some inspiring ad highly successful women on the shortlist so I’m obviously honoured to receive this award. It is marvellous for us all that St Helens Women in Business has created this platform which acknowledges our hard work and the contribution we make to the local economy. I’d also like to thank the Women in Business group for the support it has provided since I set up the company.”

The Businesswoman of the Year category was open to all businesswomen, both employed and self-employed, either living or working in the St Helens area. Pam was praised for leading by example, showing exceptional vision and achieving significant success.

Prior to running The PC Support Group (Warrington), Pam enjoyed a successful career in marketing and communications for a number of household names, including Littlewoods’ Index catalogue. She is currently Halton Chamber of Commerce’s Networker of the Year.

She added: “Many of our customers are small and medium-sized businesses and an important part of helping them through the recession has been to provide reliable IT support, which is crucial for their day-to-day activities.”

New office opens to service Watford, St.Albans and Hemel Hempstead

Posted September 2010

Mark Cooper

On the 27th September we opened another new office between St.Albans and Watford. The office will service both of these towns and Hemel Hempstead plus all the surrounding areas.

Mark Cooper is the new Regional Director and joins us with over 25 years in the IT profession. As he says he’s seen everything from the BBC micro to the latest cloud computing solutions and everything in between.

“I am delighted to have joined the group and I’m looking forward to providing the fantastic advanced support systems to businesses and home users throughout Hertfordshire”.

If you are based in this area and would like to speak to Mark to discuss your requirements then please contact him on 0845 2233116, e-mail [email protected] or click on the ‘How can we help you?’ button and complete the form.

Prestigious New Offices for The PC Support Group

Posted September 2010

PCSG Head Office

On 13th September The PC Support Group moved its head office to the prestigious Liverpool Business Centre, 10 minutes from Liverpool John Lennon airport and 20 minutes from Liverpool City Centre.

The new office marks another significant step for the company that has grown over the last 4 years from a small local business to a significant national IT support provider.

The company now has offices in Warrington, Chester, Edinburgh, Cambridge, York, Stafford in addition to Liverpool. It will also be opening a new office in Watford next month.

With a much larger floor area and bespoke interior, the office in the newly developed Liverpool Business Centre will enable the engineers to operate more efficiently and provide and even better service to the clients.

The new office address is Liverpool Business Centre, 23 Goodlass Road, Liverpool, Merseyside, L24 9HJ. All contact numbers and emails will remain the same.

Bury St Edmunds Regional Director Hosts Charity Crazy Golf

Posted September 2010

Charity Crazy Golf Day photo

St Nicholas Hospice Care is a charity close to the hearts of everyone in the Bury St Edmunds area, so when they announced their latest fund-raising challenge, Peter Hannah, Regional Director for The PC Support Group (Anglia) wanted to help.

In association with mini golf experts-Putterfingers.co.uk, The PC Support Group are organising a fun filled weekend of crazy golf at the hugely popular arc Shopping centre. Everyone is invited to come along on Saturday 18th and Sunday 19th September from 10am 4pm, to take part in a game of crazy golf.

All proceeds will be donated to the St Nicholas Hospice Care Accumulator Challenge appeal. 40 local companies are taking part in the challenge to raise as much profit as possible in three months.

Peter Hannah said “I am delighted to be hosting a fun weekend of Crazy golf in association with Putterfingers.co.uk and arc shopping Centre. Crazy Golf is always lots of fun and it’s even better when vital funds are being raised for a very worthy cause. I really hope that the local community will come and take part over the weekend and help us raise a substantial amount for the Hospice.”