News

The PC Support Group Highly Commended in National Customer Service Awards

Posted September 2009

NCSA logo

We are delighted to announce that The PC Support Group has been Highly Commended in the National Customer Service Awards 2009. The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business.

Phil Bird, Managing Director, said “As businesses from any industry can enter, it is a huge honour to gain recognition for the computer support industry, an area not exactly renowned for great customer service.”

The award in which The PC Support Group was praised recognises where technology has directly improved customer service delivery, provides real business benefits and shows system adoption across the entire customer service function.

Phil added, “We have invested a huge amount of time and effort into our systems and processes to provide outstanding customer service so it’s great that this has been recognised by a prestigious panel of experts. It doesn’t mean we can sit back and relax though; we aim to get even better!”

New Member of The PC Support Group (Harrow) Team

Posted August 2009

We’re delighted to report that Rita Hamraj has joined our team at The PC Support Group (Harrow) office.

Rita Hemraj has joined the office as Regional Director. With a degree in Economics and Management and having worked as an accountant (ACA) for PriceWaterhouseCoopers (a “big four” firm) she brings a huge amount of knowledge and experience to the business.

More recently she was a Management and Systems Consultant delivering Prince II projects in a public sector environment before deciding she would like to take on a bigger challenge as a commercial business manager.

Rita said she is proud to be working with The PC Support Group: “They fit my ideals and ambitions perfectly, and I am looking forward to helping deliver the remarkable service that is central to the ethos of The PC Support Group”.

Nationwide Solicitors Alliance choose The PC Support Group

Posted June 2009

NSA Logo

The Nationwide Solicitors Alliance (NSA) has selected The PC Support Group as their preferred IT support provider to the group.

The NSA is an organisation that helps lawyers retain and gain more business and reduce overheads by providing a framework to work together as a powerful group.

Tracy Thompson, Managing Director of the NSA said “We are continuing to expand the products and services we offer to our members and the selection of The PC Support Group for the provision of IT support is another vital element. We aim to seek out only the best in terms of quality of service and value for money and we are delighted to have found that perfect combination in The PC Support Group”

Phil Bird, Managing Director of The PC Support Group said “We already work with a number of solicitors and estate agents around the country and it’s great news that an organisation like the NSA has recognised the value we can add to their members.”

Tracy added, “Members will not only have the option to choose to use The PC Support Group but through our membership they also get special discounts. This is a great deal for everyone involved.”

For more information about the NSA see www.solicitorsalliance.co.uk.

Rackspace Select The PC Support Group as Partner of the Month

Posted April 2009

Rackspace Premier partner logo

Rackspace Hosting, arguably the world’s leading hosted service provider has chosen The PC Support Group as its partner of the month for April.

Following our work with Rackspace in recent months to reduce the costs and simplify the infrastructure of some of our clients we are delighted that they have chosen to promote us in this way.

Hosted services have typically been the domain of very large businesses due to the high costs but with ever improving technology, small businesses can now also gain the following potential benefits:

  • Turn Capex into Opex – The ability to turn expensive server costs into a reliable monthly cost including hardware support and maintenance
  • Instant response to problems – The use of hardware, network and data centre environment with teams onsite 24/7/365 to respond instantly to problems as they arise.
  • Scalability – Should needs suddenly increase due to unforeseen projects or business success, the hardware, data centre space, and the support staff to rapidly provision and support new needs are always available.

New Support Manager at Head Office

Posted February 2009

Despite the current difficult climate The PC Support Group continues to prove that there’s opportunities for businesses that provide a great service.

Their continued expansion has lead to the addition of a new IT Support Manager at their head office in Liverpool.

Bill Hayman joins the group after over 20 years in the IT industry including a number of years contracting and latterly running his own computer support business.

Bill said “From the moment I came across The PC Support Group I knew that they were the sort of company I wanted to work with; a great focus on customer care and utlising the latest support technology. I’m pleased to be able to bring my additional experience to the staff at head office and the Regional Directors around the country.”

The PC Support Group Opens First Office in Scotland

Posted December 2008

Angus Kerr

The PC Support Group has announced that it has now opened its first office in Scotland. The new office, in Edinburgh, will provide the high quality computer support that has become synonymous with the company, to the whole city and surrounding areas including Queensferry, Dalkeith, Currie, Penicuik, Lasswade and Musselburgh.

Angus Kerr, the 43 year old IT professional joins The PC Support Group as the Regional Director of the Edinburgh office following a successful career with the banking group HBOS where he gained a huge amount of both technical and business experience which his customers will now benefit from.

On joining The PC Support Group Angus said, “I’m tremendously excited to be the first to bring this new style of IT support to Scotland. Just as in the rest of the UK, computer support companies here have a reputation for fairly poor service and I know that we will change that.”

He added. “The PC Support Group’s support technology and processes are second to none and small business and home users will be amazed at what we can do for them.”

If you would like more information see IT Support Edinburgh or contact the Edinburgh office for advice or support then please call us on 0845 2233116 or e-mail [email protected].

The PC Support Group is on ‘the Case’

Posted November 2008

PhilPamCase-WebQuality local IT Support is now available throughout West Manchester and North Cheshire thanks to Phil & Pam Case becoming Regional Directors for The PC Support Group Warrington area.
Phil and Pam will be managing this region, providing IT support to small businesses and home users in Warrington, Widnes, Altrincham, Northwich and all surrounding areas.
Phil already has many years of IT experience working in large corporates and supporting small businesses and home users, so he is in no doubt about what this market is looking for… “From my own experience I appreciate that very few quality IT support businesses are out there and even fewer that focus on the real needs of their customers, so I’m pleased to be part of a group that addresses this huge gap and puts people before technology.”
Pam is equally excited… “my background is in sales, marketing and customer service and I can’t wait to ‘wow’ our customers with the quality of service and attention to detail we will provide.”
The PC Support Group is expanding quickly and we are pleased to add local support to the Warrington area, close to our Liverpool head office, at this early stage.
If you would like to discuss your IT requirements with Phil or Pam then you can contact them through our central number 0845 2233116 or simply click on Request A Service Call button (see top left) and complete the details.

The PC Support Group Celebrates First Year of National Expansion

Posted October 2008

Blue Bar on Albert Dock in Liverpool

On the 29th October The PC Support Group celebrated its first year of nationwide expansion throughout the UK by holding a comedy evening. Over 100 people enjoyed the fun filled evening at the Blue Bar on Albert Dock in Liverpool.

The event was attended by existing customers plus a many other specially invited businesses who wanted to find out more about The PC Support Group in the relaxed informal atmosphere. Many of the guests commented on what a fantastic but unusual “corporate” event it was, particularly for an IT company. Simon Albert, Director and co-founder of The PC Support Group commented “We wanted to do something different to reflect the business’ personality. We’re not a traditional IT support company with humourless techies and we wanted this to come through”

During the event The PC Support Group’s customer’s achievements were also celebrated with a number of awards.

Code Image & Style Ltd, the Manchester based image consultants run by the North West’s own “Trinny & Susannah”, Kate Whittaker and Susanna Kelly won the award for ‘Most Improved IT Under 10 PCs’. Susanna commented “Working with The PC Support Group has certainly marked a significant turning point in my business. We can now use technology to best advantage in a marketplace that isn’t traditionally technically driven – and that, to be honest, has really given us the edge and helped drive us forward.”

Jayne Smith with award

Charlton Foxcroft, Mortgage Brokers from Liverpool won the award for ‘Most Improved IT Over 10 PCs’ for their proactive approach to IT enabling them to support their fast growth over the last couple of years.

The final category was ‘Most Innovative Use of IT’ which was won by Document Direct for their work with distributed home workers. Their clever use of technology allows them to have typists any time, any place, anywhere who can listen to and convert their clients dictations, uploaded via the web, and converted to paper documents in no time. Jayne Smith, Head of Operations at Document Direct, said “Technology is the hub of our business; without it we would have no business, without the internet our business couldn’t exist. With the fantastic support and help of The PC Support Group we are expanding rapidly and look forward to continuing our close relationship”.

Phil Bird, co-founder and owner of The PC Support Group outlined the achievements of the business in the last year which included: opening up 7 offices around the UK; being named as one of the top 100 Managed Service Providers by independent American company, MSPMentor; being nominated for the prestigious Channel Network Awards for best SME IT Solution and reaching their 350th customer.

http://www.youtube.com/watch?v=8jebaI-o2WU

Phil Bird kicks off the evening

Phil Bird kicks off the evening

Wayne Lester from Lake Technologies and James Smith from Incisive Marketing

Wayne Lester from Lake Technologies and James Smith from Incisive Marketing enjoy some “light refreshment”

Phil Bird and Simon Albert (founders of The PC Support Group)

Phil Bird and Simon Albert (founders of The PC Support Group) get some “dutch courage” before their presentations

Pam Case collects the award

Pam Case collects the award for ‘Most improved IT Under 10 PCs’ on behalf of Code Image and Styling

Phil trys to pick up some stand up tips from the expert before he goes on stage

Phil trys to pick up some ‘stand up’ tips from the expert before he goes on stage

Kristina Reid from Charlton Foxcroft says a few words after she picks up the award on their behalf for Most Improved IT Over 10 PCs

Kristina Reid from Charlton Foxcroft says a few words after she picks up the award on their behalf for ‘Most Improved IT Over 10 PCs’

Kristina Reid picks up an award on behalf of Charlton Foxcroft

Kristina Reid picks up an award on behalf of Charlton Foxcroft

Compere Chris Cearns gets the audience warmed up

Compere Chris Cearns gets the audience warmed up

(L to R) Mike Franks from Franks Associates (Chartered Surveyors), Andrew Thompson of Studio Three (Architects), Simon Albert (Director, The PC Support Group) and David Flood (Rateable Value)

(L to R) Mike Franks from Franks Associates (Chartered Surveyors), Andrew Thompson of Studio Three (Architects), Simon Albert (Director, The PC Support Group) and David Flood (Rateable Value)

Greg Pye from Body Solutions clearly enjoying the evening!

Greg Pye from Body Solutions clearly enjoying the evening!

As does Laura Woods from Paver Smith... despite being picked on by the comedians!

As does Laura Woods from Paver Smith… despite being picked on by the comedians!

The PC Support Group Shortlisted for Prestigious IT Support Award

Posted September 2008

CNA 08 Finalist Logo

The PC Support Group has been recognised yet again as a provider of first class IT support for small businesses by being shortlisted in this years prestigious Channel Network Awards.

Now in their 7th year, The Channel Network Awards are regarded as the Oscars of the IT Industry. The Awards have developed an undisputed reputation which is why being nominated is a huge accolade in itself.

The PC Support Group is one of only four companies shortlisted in the hotly contested SME IT Solution category.

Phil Bird, co-founder and owner said “We are delighted that our new approach to providing advanced, proactive support to small businesses is seen as innovative and a real step forward in IT support services for this market.”

The awards are judged on:

  • Dedication to a customer
  • Impact on customer’s business
  • Good business practices such as:
    • Clear communications
    • Understanding of customer issues
    • Good response to enquiries, questions and issues
    • Competitive client offerings
    • Successful configuration, installation and ongoing service

The PC Support Group Launches BusinessCARE Backup – The Ultimate Data Backup Solution for Small Business

Posted September 2008

This month sees the launch of a new service from The PC Support Group – BusinessCARE Backup is the ultimate data backup solution for small businesses.

Did you know?

  • Half of all companies that lose their data go out of business overnight (Source: Baroudi Bloor International – research firm)
  • 93% of companies that lost their data for 10 days or more filed for bankruptcy within one year of the disaster (Source: National Archives & Records Administration
  • 34% of companies fail to test their backups, and of those that do, 77% have found backup failures (Source: Home Office Computing Magazine)

We all know the information on our computer systems is important to our businesses, and in many cases vital. Despite this, the vast majority of small businesses do not have adequate backup and data recovery systems in place. Even when a solution is in place it is often fraught with problems; some of which are only discovered when it’s too late.

Backup solutions are notoriously difficult to run and manage reliably – no one wants to take day-to-day responsibility for them and all too often they are left failing for prolonged periods. On top of this, backups are rarely checked and little, if any, consideration is given to how the data will be recovered should a disaster occur.

BusinessCARE Backup is the perfect solution to address all these problems.

If you run or manage a small business and you believe that losing the information on your computers would cause problems then you need BusinessCARE Backup.

For more information see our BusinessCARE Backup page or simply contact us on 0845 2233116.