The PC Support Group expansion continues with a new office now open near Lancaster

Posted January 2011

Chris Coles

Apparently the 17th January was officially the most depressing day of the year but we’re pleased to say that we’re not letting these statistics get us down. This week saw The PC Support Group opening a new office to provide local computer support to businesses and homes throughout Cumbria.

Chris Coles (right) has joined us to run the operation throughout Cumbria from his base near Lancaster.

Chris joins the group with a huge amount of IT support experience, most recently with BAE Systems, and he is enthusiastic about how The PC Support Group can help businesses and home users.

He says “Having spent many years applying best practice principles in the corporate world I’m looking forward to helping smaller businesses and home users get the best from their IT. All too often sound professional advice is not available to this market so I’m excited to be part of The PC Support Group as this as at the heart of our offering”

He added “Times are hard right now and technology can play a huge part in helping or hindering a business. I’m looking forward to being able to offer first class IT support throughout the region with a big focus on great customer service, something that is often lacking these days”

If you’re based in Cumbria and would like Chris to discuss your IT requirements then please call us on 0845 2233116, email or click on the ‘How can we help?’ button and complete the form.

See more at IT Support Lancaster.

Award Joy for The PC Support Group – Warrington

Posted November 2010

Regional Director for The PC Support Group (Warrington) office, Pam Case is celebrating after being named Businesswoman of the Year at the inaugural St Helens Women in Business Award.

The WarringtoPamBusinessWomanoftheYear_287x289n office services more than 300 business and home computer users across Warrington, St Helens and North Cheshire and was also shortlisted for Business of the Year.

Sandy Lindsay, who presented the award, had this to say of Pam “She is always happy to help others and shows excellent customer care skills within her business role. She is passionate about her work and is continuing to build a very successful business”.

Pam said: “There were some inspiring ad highly successful women on the shortlist so I’m obviously honoured to receive this award. It is marvellous for us all that St Helens Women in Business has created this platform which acknowledges our hard work and the contribution we make to the local economy. I’d also like to thank the Women in Business group for the support it has provided since I set up the company.”

The Businesswoman of the Year category was open to all businesswomen, both employed and self-employed, either living or working in the St Helens area. Pam was praised for leading by example, showing exceptional vision and achieving significant success.

Prior to running The PC Support Group (Warrington), Pam enjoyed a successful career in marketing and communications for a number of household names, including Littlewoods’ Index catalogue. She is currently Halton Chamber of Commerce’s Networker of the Year.

She added: “Many of our customers are small and medium-sized businesses and an important part of helping them through the recession has been to provide reliable IT support, which is crucial for their day-to-day activities.”

New office opens to service Watford, St.Albans and Hemel Hempstead

Posted September 2010

Mark Cooper

On the 27th September we opened another new office between St.Albans and Watford. The office will service both of these towns and Hemel Hempstead plus all the surrounding areas.

Mark Cooper is the new Regional Director and joins us with over 25 years in the IT profession. As he says he’s seen everything from the BBC micro to the latest cloud computing solutions and everything in between.

“I am delighted to have joined the group and I’m looking forward to providing the fantastic advanced support systems to businesses and home users throughout Hertfordshire”.

If you are based in this area and would like to speak to Mark to discuss your requirements then please contact him on 0845 2233116, e-mail or click on the ‘How can we help you?’ button and complete the form.

Prestigious New Offices for The PC Support Group

Posted September 2010

PCSG Head Office

On 13th September The PC Support Group moved its head office to the prestigious Liverpool Business Centre, 10 minutes from Liverpool John Lennon airport and 20 minutes from Liverpool City Centre.

The new office marks another significant step for the company that has grown over the last 4 years from a small local business to a significant national IT support provider.

The company now has offices in Warrington, Chester, Edinburgh, Cambridge, York, Stafford in addition to Liverpool. It will also be opening a new office in Watford next month.

With a much larger floor area and bespoke interior, the office in the newly developed Liverpool Business Centre will enable the engineers to operate more efficiently and provide and even better service to the clients.

The new office address is Liverpool Business Centre, 23 Goodlass Road, Liverpool, Merseyside, L24 9HJ. All contact numbers and emails will remain the same.

Bury St Edmunds Regional Director Hosts Charity Crazy Golf

Posted September 2010

Charity Crazy Golf Day photo

St Nicholas Hospice Care is a charity close to the hearts of everyone in the Bury St Edmunds area, so when they announced their latest fund-raising challenge, Peter Hannah, Regional Director for The PC Support Group (Anglia) wanted to help.

In association with mini golf, The PC Support Group are organising a fun filled weekend of crazy golf at the hugely popular arc Shopping centre. Everyone is invited to come along on Saturday 18th and Sunday 19th September from 10am 4pm, to take part in a game of crazy golf.

All proceeds will be donated to the St Nicholas Hospice Care Accumulator Challenge appeal. 40 local companies are taking part in the challenge to raise as much profit as possible in three months.

Peter Hannah said “I am delighted to be hosting a fun weekend of Crazy golf in association with and arc shopping Centre. Crazy Golf is always lots of fun and it’s even better when vital funds are being raised for a very worthy cause. I really hope that the local community will come and take part over the weekend and help us raise a substantial amount for the Hospice.”

New Office to Provide IT Support in Chester and the Wirral

Posted August 2010

We are delighted that our national presence is continuing to increase with the opening of a new office in Chester.

This branch is our 7th in the UK, and follows the announcement that our half year results show a 36% increase on 2009.

The new office will provide technology support and expertise to small and medium-sized businesses across Chester, North Wales and the Wirral. It will also cater for home users.

The branch is headed up by IT professional and Regional Director, Shab Syed, from Prenton on the Wirral, who brings his experience to the Group after teaching IT at schools and colleges throughout the area since graduating.

Shab, [30] gained a Business Information Systems degree from John Moores University and joins The PC Support Group to help raise the bar for IT support in the Chester and Wirral area.

He says: “Technology is so central to the way businesses operate today, but SMEs often struggle to use the wealth of benefits IT can bring or find the best support when they need it.”

“Although IT support has gained a bad reputation due to poor customer service and lack of expertise, The PC Support Group deliver a high quality service without the usually associated high costs and I’m delighted to bring that to Chester.”

The PC Support Group join in Clarins Celebrations

Posted June 2010

Peter Hanna and Hollie Buxton photo

The PC Support Group joined in the festivities with one of their customers, Clarins Skin Spa, Cambridge as they celebrated their second year anniversary in style! During the week long event from June 7th 2010, Clarins customers were treated to a range of different treatments at special birthday prices.

As an additional perk for customers there was a daily raffle to win prizes including £70 of Clarins products and a stylish illuminated keyboard, donated by The PC Support Group.

Clarins Skin Spa has been working with The PC Support Group for the last 12 months. Peter Hannah from The PC Support Group (Anglia) was delighted to support the Clarins birthday week.

Hollie Buxton -Clarins Skin Spa Manager said “I was really grateful when Peter offered to support our birthday celebrations. The PC Support Group have been a great help to our business, working outside opening hours to deal with problems as quickly as possible so that it doesn’t interfere with our day. Getting involved in our birthday event is a prime example of how as a company The PC Support Group always go that extra mile for their clients. I know they will keep the spa IT systems running smoothly for the years ahead allowing us even more time to offer the best possible treatments and services to our customers.”

IT Support Company Bucks Trend by Opening Staffordshire Office

Posted May 2010

Mark Broadbent

The PC Support Group has defied the economic slowdown and opened a new branch in Staffordshire.

In its first quarter, the company announced an increase in turnover of 39 per cent on 2009. The firm, which has branches throughout the UK, experienced 60 per cent growth in the last 12 months.

The PC Support Group secured 33 new business customers in the first quarter this year compared to 22 in the same period last year.

The award winning company has now opened a Staffordshire-based office, run by computer professional Mark Broadbent. The Office will provide IT Support in Stafford, Stoke and throughout the whole of Staffordshire and south Cheshire.

Mark 50, from Stafford, has worked in the IT industry for 15 years and joins The PC Support Group from the North Staffordshire NHS Trust where he was an IT manager.

He says: “Unfortunately IT support has gained quite a bad reputation over the years for poor customer service so I’m delighted to be able to offer this award winning support to businesses throughout this area. The PC Support Group has created an effective set of processes that make it easy for us to deliver a high quality IT service without the usually associated high costs.”

“To experience a profitable and controlled growth in first quarter turnover in the current market says a lot about our strengths.”

The PC Support Group MD Completes Half Marathon for Charity

Posted March 2010


Phil Bird, Managing Director of The PC Support Group (pictured right with his son) successfully completed the Wilmslow Half Marathon on Sunday 28th March and in doing so managed to raise over £600 for the charity Shelter.

Phil said, “I enjoy running anyway but a half marathon is quite a bit further than I normally do so the last few miles were pretty hard.”

“I would like to thank a number of our customers and suppliers for sponsoring me. Shelter is a great cause and I was delighted when we managed to exceed my £500 target”.

You can find out more about Shelter at and if you wish to add to Phil’s total you can still do this at

The PC Support Group Shortlisted for Best Business Award & Regional Director Wins

Posted February 2010

Pam receiving networking award

Halton’s stars of business were celebrated at a glittering awards ceremony at the De Vere Daresbury Park Hotel on Friday 26 February.

The 2010 Halton Business and Tourism Awards were organised jointly for the second year by the Runcorn and Widnes Tourism Business Network and Halton Chamber of Commerce and Enterprise.

Nearly 200 people, including the 30 nominees, joined in the celebration of the borough’s top business success stories at the awards ceremony.

The PC Support Group (Warrington) was proud to be nominated for Business of the Year and Pam Case, The PC Support Group Regional Director for the area picked up the award for ‘Networker of the Year’.

Pam said “I was delighted to receive the award for Networker of the Year because the hard work and integrity I put into helping other businesses is a sure reflection of the values of The PC Support Group and the care we take to go the extra mile for our clients. Just as importantly, being shortlisted for Business of the Year was a great accolade in itself – it’s a fitting recognition of the fact that we carry those values through to our fantastic IT Support service.”