New Office Opens in York to Service North Yorkshire

Posted January 2010

Andy Chipps photo

Following its huge success in other parts of the UK, The PC Support Group is continuing to expand with the opening of its new office in York.

The York office is perfectly placed to provide The PC Support Group’s new advanced level of IT support for small business and home users throughout North Yorkshire including York, Harrogate, Knaresborough, Thirsk and Richmond.

Andy Chipps joins the group to head up the north Yorkshire operation. Andy brings over 15 years of IT experience and has already ran a successful IT support business for Balfour Beatty.

Andy said ” I’m excited to join The PC Support Group and work with a bunch of people who believe in the same principles as I do of providing outstanding customer service to every client.”

He added, “The processes and systems that the Group uses are absolutely top notch and are designed by people with an in depth understanding of how to deliver an efficient reliable service to customers”

Any business or home user in the North Yorkshire area interested in hearing more about The PC Support Group’s unique way of delivering computer support should contact Andy by either calling 0845 2233116 or emailing

Burns Night Bash Makes Money for Charity

Posted January 2010

Pam Case photo

The PC Support Group (Warrington) decided to celebrate Burns Night this year by organising a party in aid of Grassroots, a charity that issues grants of up to £5000 to local, voluntary and community groups.

It was an impromptu affair organised by Pam Case (Director – The PC Support Group Warrington) but still managed to raise over £250.

Marissa Hankinson, Fundraiser, Warrington Grassroots Endowment Challenge said “Pam Case from The PC Support Group has supported Warrington Grassroots throughout and has reached her pledge target to raise £250.00 by hosting a Burns Night, where both herself, colleagues, family and friends showed their support. I look forward to working with Pam and The PC Support Group in the future.”

Pam Case added, “We’ve also pledged to help Warrington Grassroots raise funds by giving donations for every new Warrington-based customer we secure and encouraging other businesses to support this scheme. We also have the added incentive by knowing that every pound we raise can be match-funded by the Government and the money benefits many causes.”

Best Technology Service Award for The PC Support Group

Posted November 2009

BNI Raising The Bar Logo

After an already incredible year The PC Support Group has picked up yet another award for ‘Best Technology Service’.

On Friday November 13th the BNI Northwest Gala Awards Dinner was held at the Palm House, Sefton Park, Liverpool. Nominations for the awards were decided by BNI Directors based on reputation for quality and standards and the vote was from the general public and business community.

Simon Albert, The PC Support Group’s Operations Director and his wife Stella attended the dinner and Simon was presented with the award by BNI Northwest Executive Director, Terry Hamill.

Simon said, “Following on from our success in this year’s National Customer Service Awards it’s great to receive another award that demonstrates that we really do offer something special to our clients”.

“This one was particularly special as the majority of the votes were cast by our existing customers. The fact that so many made an effort to show their appreciation means a lot to us.”

Stolen Laptops tracked down by The PC Support Group

Posted November 2009

Simon Albert turns laptop cop with Linda Adkins

A shop owner who bought two stolen laptops was caught after computer experts tracked him down by using remote technology and taking a snap of him on a webcam.

The PC Support Group was able to trace the two Samsungs after they were taken from the office of Linda Adkins, company secretary at The International Coaching Academy based in Liverpool.

Using a combination of software and remote technology, IT engineers were able to pinpoint the exact location of Samir Haddad and hand a dossier of evidence to Merseyside Police, the court heard. They were even able to activate a webcam and take a picture of him. Today Haddad pleaded guilty at Liverpool Magistrates Court to two charges of receiving stolen goods.

Liz Hennessy, prosecuting, told the court: “The items were worth £2000 and were previously stolen on July 4. They contained unique identification numbers and were being used online. Their unique reference numbers meant they could be traced.

“The PC Support Group notified police as the computers were continually logged on and off. An address was provided of Park Road. A warrant was executed and two stolen laptops were recovered.”

Paul Williams, defending, told the court: “Mr Haddad suspected they were stolen. Two men came into his shop and he foolishly bought them.”

The PC Support Group was able to retrieve vital work records including client details and confidential accounts even before the laptops were recovered, again using their computer systems.

Simon Albert, operations director of the Waterloo-based company, said: “In a digital world, technology means criminals have nowhere to hide.

“Using our systems and a combination of software, we were able to take copies of the important files even after they had been stolen. We then captured the applications being used and activated the webcam. We were able to keep track every time someone logged on and see exactly what they were looking at on the internet.

“This included the Auto Trader website which meant we knew exactly where he lived when he keyed in his postcode.

“We handed over our dossier of evidence to Merseyside Police.”

Linda said: “The laptops contained several years’ worth of work. Unfortunately I hadn’t backed up the computers or copied anything to discs.

“Losing work information was a massive disruption, before this I just took for granted that all my important documents would be completely safe on my machine.

“Without the clever systems of The PC Support Group, we would never have got those laptops back.”

Haddad was given a curfew order for three months.

For more media coverage on this article see our Press & Media pages.

The PC Support Group Operations Director named in 42 under 42s

Posted October 2009

42 under 42s

The PC Support Group’s co-founder and Operations Director, Simon Albert has joined the ranks of some of the region’s leading entrepreneurs after being named in the Northwest Business Insider’s prestigious 42 Under 42s.

The 42 Under 42s Club is regarded as one of the finest networking events in the region and took place at the Radisson Edwardian Hotel in Manchester on Tuesday October 13th.

Simon said: “I was delighted to discover I had been nominated for the 42 Under 42s club. It’s a real honour to be recognised and it was great to meet the new and previous 42 Under 42s at the annual dinner”.

Simon started The PC Support Group in 2006 and has taken it from strength to stregth with fellow owner and Managing Director, Phil Bird (a previous 42 under 42 member – sadly too old for that now!).

In the past 12 months the business has increased turnover by over 100% and has won a number of awards along the way.

The PC Support Group Highly Commended in National Customer Service Awards

Posted September 2009

NCSA logo

We are delighted to announce that The PC Support Group has been Highly Commended in the National Customer Service Awards 2009. The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business.

Phil Bird, Managing Director, said “As businesses from any industry can enter, it is a huge honour to gain recognition for the computer support industry, an area not exactly renowned for great customer service.”

The award in which The PC Support Group was praised recognises where technology has directly improved customer service delivery, provides real business benefits and shows system adoption across the entire customer service function.

Phil added, “We have invested a huge amount of time and effort into our systems and processes to provide outstanding customer service so it’s great that this has been recognised by a prestigious panel of experts. It doesn’t mean we can sit back and relax though; we aim to get even better!”

New Member of The PC Support Group (Harrow) Team

Posted August 2009

We’re delighted to report that Rita Hamraj has joined our team at The PC Support Group (Harrow) office.

Rita Hemraj has joined the office as Regional Director. With a degree in Economics and Management and having worked as an accountant (ACA) for PriceWaterhouseCoopers (a “big four” firm) she brings a huge amount of knowledge and experience to the business.

More recently she was a Management and Systems Consultant delivering Prince II projects in a public sector environment before deciding she would like to take on a bigger challenge as a commercial business manager.

Rita said she is proud to be working with The PC Support Group: “They fit my ideals and ambitions perfectly, and I am looking forward to helping deliver the remarkable service that is central to the ethos of The PC Support Group”.

Nationwide Solicitors Alliance choose The PC Support Group

Posted June 2009

NSA Logo

The Nationwide Solicitors Alliance (NSA) has selected The PC Support Group as their preferred IT support provider to the group.

The NSA is an organisation that helps lawyers retain and gain more business and reduce overheads by providing a framework to work together as a powerful group.

Tracy Thompson, Managing Director of the NSA said “We are continuing to expand the products and services we offer to our members and the selection of The PC Support Group for the provision of IT support is another vital element. We aim to seek out only the best in terms of quality of service and value for money and we are delighted to have found that perfect combination in The PC Support Group”

Phil Bird, Managing Director of The PC Support Group said “We already work with a number of solicitors and estate agents around the country and it’s great news that an organisation like the NSA has recognised the value we can add to their members.”

Tracy added, “Members will not only have the option to choose to use The PC Support Group but through our membership they also get special discounts. This is a great deal for everyone involved.”

For more information about the NSA see

Rackspace Select The PC Support Group as Partner of the Month

Posted April 2009

Rackspace Premier partner logo

Rackspace Hosting, arguably the world’s leading hosted service provider has chosen The PC Support Group as its partner of the month for April.

Following our work with Rackspace in recent months to reduce the costs and simplify the infrastructure of some of our clients we are delighted that they have chosen to promote us in this way.

Hosted services have typically been the domain of very large businesses due to the high costs but with ever improving technology, small businesses can now also gain the following potential benefits:

  • Turn Capex into Opex – The ability to turn expensive server costs into a reliable monthly cost including hardware support and maintenance
  • Instant response to problems – The use of hardware, network and data centre environment with teams onsite 24/7/365 to respond instantly to problems as they arise.
  • Scalability – Should needs suddenly increase due to unforeseen projects or business success, the hardware, data centre space, and the support staff to rapidly provision and support new needs are always available.

New Support Manager at Head Office

Posted February 2009

Despite the current difficult climate The PC Support Group continues to prove that there’s opportunities for businesses that provide a great service.

Their continued expansion has lead to the addition of a new IT Support Manager at their head office in Liverpool.

Bill Hayman joins the group after over 20 years in the IT industry including a number of years contracting and latterly running his own computer support business.

Bill said “From the moment I came across The PC Support Group I knew that they were the sort of company I wanted to work with; a great focus on customer care and utlising the latest support technology. I’m pleased to be able to bring my additional experience to the staff at head office and the Regional Directors around the country.”