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In October 2009 The PC Support Group was Highly Commended in the National Customer Service Awards 2009.

The National Customer Service Awards celebrate the effort and impact of excellent customer service on the customer and business.

Businesses from any industry can enter so it was a huge honour to gain recognition for the computer support industry, an area not exactly renowned for great customer service.

The award in which The PC Support Group was praised recognised where technology has directly improved customer service delivery, provides real business benefits and shows system adoption across the entire customer service function.