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Category: Business, IT News, IT Security.

In recent months we have seen a significant increase in reports of major security breaches around the world, resulting in large-scale theft of data and cash, with potentially catastrophic consequences for the victims.

By the day, the tactics used by cybercriminals are becoming ever more sophisticated. 

1 in 6 UK SMEs have suffered at least one cybersecurity breach or attack in the last 12 months and those that were affected, 21% reported that it cost them over £10,000 and 11% said that it cost more than £50,000.

It just makes sense to protect the business you’ve worked so hard to build – and demonstrating that you have cybersecurity measures in place is increasingly essential for SMEs wishing to supply large organisations.

A small investment today could save your business tomorrow.

Here, at The PC Support Group, we have produced a Cyber Crime Security bulletin which highlights some of the key risks and the preventative actions that you could take which will help minimise the risks to your organisation as well as fulfilling your legal obligations.
 

If you’d like to receive your FREE Cyber Crime Security download, click here, email our friendly staff on info@pcsupportgroup.com or call us on 03300 886 116 for a confidential chat about your cybersecurity or IT support requirements.

Phil Bird
Managing Director, The PC Support Group

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Author

Category: Business, IT News.

How has 2019 started for you and your business?
Here we are nearing the end of February already – so are you on track to reach the objectives you set for this year in developing your company?

We want to help at The PC Support Group so I’d like to invite you to help to set the agenda for the next series in our programme of regular IT advice and guidance emails. Just let me know what your IT concerns, issues or fears are and we’ll use these to guide our information communications over the coming months.

For example do you worry about:

  • cybersecurity and how to guard against attacks?
  • how to keep up with the latest IT developments?
  • whether your people have got the right IT to provide a great service?
  • investment decisions – on premise, or move into the cloud?
  • your customers’ expectations from your IT?
  • what would happen if your IT goes down, for one hour, one day or one week?

Please let us know your top three IT-related concerns (which may or may not include some of those mentioned above) by emailing us at info@pcsupportgroup.com and we’ll take it from there.

What’s great is that you probably have similar IT challenges to many colleagues in our SME community, so hopefully, by helping you, we can also help other businesses too.

After all, by sharing useful information we’re supporting each other and helping make our businesses more efficient and profitable!

So, please send in your suggestions and, in the meantime, if you’d like to speak to us directly about IT or telephony support, call us on 03300 886 116, leave us a message here or email info@pcsupportgroup.com for an informal and confidential chat.

Phil Bird,

Managing Director, The PC Support Group

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Author

Category: Business, IT News, News.

The PC Support Group has been recognised as a top performing MSP in the recent Cloudtango awards 2019.

Cloudtango, the global MSP directory has been publishing these awards since 2015. The awards are released annually and recognize MSPs around the world who bring cutting-edge approaches to providing managed services to their customers.

These independent awards nominated by the sector are based on customer reviews and testimonials, turnover and growth trends.

Phil Bird, managing director, The PC support Group said:

“We are honoured to have been recognised by Cloudtango as a leading MSP performer.”

Phil continues:

“To get the industry approval means we must be doing something right and we are delighted to have been awarded both an UK as well as a global award by the industry sector.  It is a great feeling to see that our awards success in 2018 is continuing into 2019.”

To find out more about the UK Cloudtango awards, visit www.cloudtango.org/topMSPs/UK/

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Author

Category: Business, IT News, News.

Multi-award-winning IT provider, The PC Support Group has been re-accredited the Workplace Wellbeing Charter for 2019.

In accordance with the Charter assessment criteria, The PC Support Group underwent a rigourous process including 1-2-1 interviews with selected staff members.

The Workplace Wellbeing Charter is an accreditation standard that is built on best practice, the latest research and business sense.

Suzanne Wootton, consultant at Health at Work Consultancy Services said:

” Achieving the Workplace Wellbeing Charter shows The PC Support Group is forward thinking in cascading wellbeing practices throughout the organisation and demonstrate this commitment. This accreditation marks The PC Support Group as an employer of choice, and we congratulate all at the organisation for their efforts in being awarded the Workplace Wellbeing Charter. “

Date:

Author

Category: Business, IT News, IT Security, IT Support.

I wanted to share an incident with you that we came across recently, as it could happen to any business and be very costly.

You’ve probably heard of phishing emails – it’s when criminals send bogus emails to individuals to get them to reveal usernames, passwords, and credit card details usually by simply clicking on a link.  And while many scam emails are easy to spot, some can look very convincing.  Even if it looks like it’s from a credible source such as one of the big banks or a large corporation like Microsoft, it could just as easily be from a cybercriminal.

What business owners don’t often realise is how many of these emails come into their businesses every day and how easy it is for people to respond with devastating consequences.

A prospect called us to work out how an email had seemingly been sent from them to all their clients requesting payment into a specific account “without delay to avoid the loss of service”. The answer was that hackers had used a phishing email to trick them into providing the login details to their email system. The hackers then logged in and sent this email out as if it really was from this business owner.

Not only did one client pay – into the hackers account, but can you imagine the effect of such an abrupt and demanding email on the client relationship?! What was worse was that their only recourse was to tell their clients that they had been hacked, which made their business appear even more disorganised and vulnerable.

So, what can you do to ensure this doesn’t happen to your business?

Well, your best defences are education and motivation.  Share the problem with your people.  Build a team of committed defenders against cybercriminals.  Help them to spot the dangers – the do’s and don’ts and the need for caution and vigilance. Talk to them about the consequences of damaging their livelihoods and your business.  It could honestly be the most valuable investment you ever make.  Make no mistake, phishing could kill your business.

And of course, here at The PC Support Group, we can help you build defences against cybercriminals and provide advice and guidance to make sure your business is safe and secure.  It’s what we do! Call our team today for an informal and confidential chat on 03300 88 6116 or email them on  info@pcsupportgroup.com.

Phil Bird

Managing Director, The PC Support Group

 

 

 

 

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Category: Business, IT News, IT Support, News.

The PC Support Group has been announced as an award finalist of the 50 Best Managed IT Companies 2018.

 

The 50 Best IT Companies awards recognise and highlight the best of the best well run businesses in the UK IT sector with companies being evaluated in 12 key areas to measure their best practices.

 

The PC Support Group, which has its head office in Speke, provides fully managed IT support to SMEs across the North West.

 

Phil Bird, managing director with The PC Support Group said:

 

“We are delighted to have made it to the finals of these prestigious awards which shows that our business practices are one of the best in the country amongst other IT companies.”

 

Phil continues:

 

“We work hard to provide a world-class IT support service, working with our clients to help them grow their business by using the best technology for them and we know our business practices reflect this.”

 

The winners will be announced at the awards ceremony on 13 December in London.

 

 

 

 

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Category: Business, IT News, IT Support, News.

The Government has announced a project for the UK to become a world leader in eradicating cyber threats, to coincide with Data Privacy Day 2019.

The project challenges businesses to compete for millions of pounds in funding to design security systems and hardware that will increase businesses resilience to such attacks.  Businesses will be asked to put forward business cases to the Industrial Strategy Challenge Fund, which feed into the Government’s wider investment strategy, in areas such as artificial intelligence (AI).

The projects will be given the go-ahead if approved and if the funding is matched from the tech industry, the Government said.

 

 

 

 

Date:

Author

Category: Business, IT News, News.

Google mentioned last year that it would be closing its Google+ platform this year after 5 years.

The search giant that developed its social media platform, Google+ as competition to the Facebook social media platform announced that from 2nd April, the platform will no longer exist.  The reason given was that the platform had not quite taken off and due to low usage and the challenges involved it was not viable to keep the social network up and running.

As of today (Monday 4th February), you won’t be able to create new pages, profiles or groups and from 2nd April all content will start to be deleted.

 

 

 

 

Date:

Author

Category: Business, IT News, IT Security, News.

According to a study by insurance company Zurich, 1 in 6 of UK SMEs have suffered at least one cyber security breach or attack in the last 12 months and this is on the increase. They also found that of those that were affected, 21% reported that it cost them over £10,000 and 11% said that it cost more than £50,000.

Multi-award-winning IT provider, The PC Support Group together with HR specialist, HPC and Downtown In Business will be holding a free Cyber Security power panel in Manchester on:

Date: Tuesday 26th March

Time: 12-2pm (lunch & refreshments provided)

Location: Manchester

Venue: Orega King Street

This event is essential for business owners and directors and will take the format of an informal discussion for 30 businesses only based in Manchester where we will discuss the latest cyber security threats, how it can impact your business and what action can be taken to keep your business safe.

This event is perfect for you if you’re:

  • A business owner or director in Manchester with over 20 employees (one place per company)
  • Worried about the security of your business but don’t know what to do
  • Looking to introduce a cyber security strategy but don’t know where to start
  • Wanting to know what policies to implement to protect your business

To enquire about a place for this non-technical but highly informative discussion, please contact helen.roughley@pcsupportgroup.com  Places will be given on a first come first served basis.

 

 

 

Date:

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Category: Business, Data Backup, IT News, IT Security, IT Support.

I’ve read several interesting articles recently about data backup and how being unable to access data and systems is the nightmare scenario for all businesses. However, one thing that rarely seems to be mentioned is the act of data recovery. Hopefully, most companies by now realise the importance of having their data backed up but few appear to think about how long it might take to recover the data onto a live system should disaster strike.

Did you know that 90% of companies experience some form of downtime whether it’s a disk or other critical hardware failure, a flooded office or the latest cyber attack?  We’ve all experienced something.  Interestingly, a lot of our prospects when they first contact us have no idea how quickly they could recover.  Unfortunately, some businesses never recover which is not surprising when the average cost of one hour of downtime is £6,500 for a small business and £64,000 for a mid-sized one2.   Very sad when you consider that 93% of data loss issues are avoidable1.

Even IT businesses like us are not immune, the difference being we have robust business continuity measures in places preventing any issue becoming a major disaster.   In fact, only a few weeks’ ago we suffered a power outage for nearly half a day at our offices in Speke, but our services remained operational and none of our clients were left without support.

How did we do this?  We use a six-step disaster recovery plan that helps assess risks, identify weaknesses and put proactive measures in place.  Once you have this plan, recovery is much easier and quicker and therefore less costly for you and your business.  For instance, businesses without a plan experience greater downtime – on average 18.5 hours to get back up and running2.  Time and money that no business can afford.   So, by planning for the worst you can make your business stronger and more resilient today.

To get you thinking, here are a few questions for you to consider:

1: What is your business-critical data is and where it is held?  Is it backed up?

2: Is your backed-up data kept separate from your computer system, in a secure place with restricted access?

3: How regularly is your data backed-up – daily, weekly, monthly?

4: Is the backup process automated and regularly monitored?

5 How quickly could you access your backed-up data?  Within hours or weeks?

6: How long could your business survive without access to its data?

Answering these questions is just the start of protecting your business. Here at The PC Support Group we can help you with further practical advice and guidance.  Our rolling monthly contracts will ensure your recovery is easy and efficient because we’re good at what we do! Call our team on 03300 88 6116 for a chat about how we can help you or email them on info@pcsupportgroup.com

Phil Bird

Managing Director, The PC Support Group

1 The Online Trust Alliance’s analysis of security breaches 2017

2 Backbone Connect, an UK IT infrastructure firm, 2018