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Category: Business, IT News, News.

The PC Support Group has been recognised as a top performing MSP in the recent Cloudtango awards 2019.

Cloudtango, the global MSP directory has been publishing these awards since 2015. The awards are released annually and recognize MSPs around the world who bring cutting-edge approaches to providing managed services to their customers.

These independent awards nominated by the sector are based on customer reviews and testimonials, turnover and growth trends.

Phil Bird, managing director, The PC support Group said:

“We are honoured to have been recognised by Cloudtango as a leading MSP performer.”

Phil continues:

“To get the industry approval means we must be doing something right and we are delighted to have been awarded both an UK as well as a global award by the industry sector.  It is a great feeling to see that our awards success in 2018 is continuing into 2019.”

To find out more about the UK Cloudtango awards, visit www.cloudtango.org/topMSPs/UK/

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Category: Business, IT News, News.

Multi-award-winning IT provider, The PC Support Group has been re-accredited the Workplace Wellbeing Charter for 2019.

In accordance with the Charter assessment criteria, The PC Support Group underwent a rigourous process including 1-2-1 interviews with selected staff members.

The Workplace Wellbeing Charter is an accreditation standard that is built on best practice, the latest research and business sense.

Suzanne Wootton, consultant at Health at Work Consultancy Services said:

” Achieving the Workplace Wellbeing Charter shows The PC Support Group is forward thinking in cascading wellbeing practices throughout the organisation and demonstrate this commitment. This accreditation marks The PC Support Group as an employer of choice, and we congratulate all at the organisation for their efforts in being awarded the Workplace Wellbeing Charter. “

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Category: Business, IT News, IT Security, IT Support.

I wanted to share an incident with you that we came across recently, as it could happen to any business and be very costly.

You’ve probably heard of phishing emails – it’s when criminals send bogus emails to individuals to get them to reveal usernames, passwords, and credit card details usually by simply clicking on a link.  And while many scam emails are easy to spot, some can look very convincing.  Even if it looks like it’s from a credible source such as one of the big banks or a large corporation like Microsoft, it could just as easily be from a cybercriminal.

What business owners don’t often realise is how many of these emails come into their businesses every day and how easy it is for people to respond with devastating consequences.

A prospect called us to work out how an email had seemingly been sent from them to all their clients requesting payment into a specific account “without delay to avoid the loss of service”. The answer was that hackers had used a phishing email to trick them into providing the login details to their email system. The hackers then logged in and sent this email out as if it really was from this business owner.

Not only did one client pay – into the hackers account, but can you imagine the effect of such an abrupt and demanding email on the client relationship?! What was worse was that their only recourse was to tell their clients that they had been hacked, which made their business appear even more disorganised and vulnerable.

So, what can you do to ensure this doesn’t happen to your business?

Well, your best defences are education and motivation.  Share the problem with your people.  Build a team of committed defenders against cybercriminals.  Help them to spot the dangers – the do’s and don’ts and the need for caution and vigilance. Talk to them about the consequences of damaging their livelihoods and your business.  It could honestly be the most valuable investment you ever make.  Make no mistake, phishing could kill your business.

And of course, here at The PC Support Group, we can help you build defences against cybercriminals and provide advice and guidance to make sure your business is safe and secure.  It’s what we do! Call our team today for an informal and confidential chat on 03300 88 6116 or email them on  info@pcsupportgroup.com.

Phil Bird

Managing Director, The PC Support Group

 

 

 

 

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Category: Business, IT News, IT Support, News.

The PC Support Group has been announced as an award finalist of the 50 Best Managed IT Companies 2018.

 

The 50 Best IT Companies awards recognise and highlight the best of the best well run businesses in the UK IT sector with companies being evaluated in 12 key areas to measure their best practices.

 

The PC Support Group, which has its head office in Speke, provides fully managed IT support to SMEs across the North West.

 

Phil Bird, managing director with The PC Support Group said:

 

“We are delighted to have made it to the finals of these prestigious awards which shows that our business practices are one of the best in the country amongst other IT companies.”

 

Phil continues:

 

“We work hard to provide a world-class IT support service, working with our clients to help them grow their business by using the best technology for them and we know our business practices reflect this.”

 

The winners will be announced at the awards ceremony on 13 December in London.

 

 

 

 

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Category: Business, IT News, IT Support, News.

The Government has announced a project for the UK to become a world leader in eradicating cyber threats, to coincide with Data Privacy Day 2019.

The project challenges businesses to compete for millions of pounds in funding to design security systems and hardware that will increase businesses resilience to such attacks.  Businesses will be asked to put forward business cases to the Industrial Strategy Challenge Fund, which feed into the Government’s wider investment strategy, in areas such as artificial intelligence (AI).

The projects will be given the go-ahead if approved and if the funding is matched from the tech industry, the Government said.

 

 

 

 

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Author

Category: Business, IT News, News.

Google mentioned last year that it would be closing its Google+ platform this year after 5 years.

The search giant that developed its social media platform, Google+ as competition to the Facebook social media platform announced that from 2nd April, the platform will no longer exist.  The reason given was that the platform had not quite taken off and due to low usage and the challenges involved it was not viable to keep the social network up and running.

As of today (Monday 4th February), you won’t be able to create new pages, profiles or groups and from 2nd April all content will start to be deleted.

 

 

 

 

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Category: Business, IT News, IT Security, News.

According to a study by insurance company Zurich, 1 in 6 of UK SMEs have suffered at least one cyber security breach or attack in the last 12 months and this is on the increase. They also found that of those that were affected, 21% reported that it cost them over £10,000 and 11% said that it cost more than £50,000.

Multi-award-winning IT provider, The PC Support Group together with HR specialist, HPC and Downtown In Business will be holding a free Cyber Security power panel in Manchester on:

Date: Tuesday 26th March

Time: 12-2pm (lunch & refreshments provided)

Location: Manchester

Venue: Orega King Street

This event is essential for business owners and directors and will take the format of an informal discussion for 30 businesses only based in Manchester where we will discuss the latest cyber security threats, how it can impact your business and what action can be taken to keep your business safe.

This event is perfect for you if you’re:

  • A business owner or director in Manchester with over 20 employees (one place per company)
  • Worried about the security of your business but don’t know what to do
  • Looking to introduce a cyber security strategy but don’t know where to start
  • Wanting to know what policies to implement to protect your business

To enquire about a place for this non-technical but highly informative discussion, please contact helen.roughley@pcsupportgroup.com  Places will be given on a first come first served basis.

 

 

 

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Category: Business, Data Backup, IT News, IT Security, IT Support.

I’ve read several interesting articles recently about data backup and how being unable to access data and systems is the nightmare scenario for all businesses. However, one thing that rarely seems to be mentioned is the act of data recovery. Hopefully, most companies by now realise the importance of having their data backed up but few appear to think about how long it might take to recover the data onto a live system should disaster strike.

Did you know that 90% of companies experience some form of downtime whether it’s a disk or other critical hardware failure, a flooded office or the latest cyber attack?  We’ve all experienced something.  Interestingly, a lot of our prospects when they first contact us have no idea how quickly they could recover.  Unfortunately, some businesses never recover which is not surprising when the average cost of one hour of downtime is £6,500 for a small business and £64,000 for a mid-sized one2.   Very sad when you consider that 93% of data loss issues are avoidable1.

Even IT businesses like us are not immune, the difference being we have robust business continuity measures in places preventing any issue becoming a major disaster.   In fact, only a few weeks’ ago we suffered a power outage for nearly half a day at our offices in Speke, but our services remained operational and none of our clients were left without support.

How did we do this?  We use a six-step disaster recovery plan that helps assess risks, identify weaknesses and put proactive measures in place.  Once you have this plan, recovery is much easier and quicker and therefore less costly for you and your business.  For instance, businesses without a plan experience greater downtime – on average 18.5 hours to get back up and running2.  Time and money that no business can afford.   So, by planning for the worst you can make your business stronger and more resilient today.

To get you thinking, here are a few questions for you to consider:

1: What is your business-critical data is and where it is held?  Is it backed up?

2: Is your backed-up data kept separate from your computer system, in a secure place with restricted access?

3: How regularly is your data backed-up – daily, weekly, monthly?

4: Is the backup process automated and regularly monitored?

5 How quickly could you access your backed-up data?  Within hours or weeks?

6: How long could your business survive without access to its data?

Answering these questions is just the start of protecting your business. Here at The PC Support Group we can help you with further practical advice and guidance.  Our rolling monthly contracts will ensure your recovery is easy and efficient because we’re good at what we do! Call our team on 03300 88 6116 for a chat about how we can help you or email them on info@pcsupportgroup.com

Phil Bird

Managing Director, The PC Support Group

1 The Online Trust Alliance’s analysis of security breaches 2017

2 Backbone Connect, an UK IT infrastructure firm, 2018

 

 

 

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Category: Business, IT News, IT Support.

I recently came across a couple of situations when speaking with prospective clients that got me thinking. The first one was a business owner that was very unhappy with the service he was getting from his current IT support provider.   He had decided to move to us but then realised he was stuck in his existing contract for another year. He has since come to an agreement, so he can move.  The second was a lady I met who spent 30 minutes telling me why her current IT provider and infrastructure was holding her business back but has decided to stay with them for now because it is easier and see how it goes.
Don’t jeopardise moving your business forward because you think it’s too much hassle to move IT provider.  Switching is usually quite straightforward.  Moving supplier can add value to your business beyond cost reductions by taking advantage of better talent, technology, processes, and innovation.  If you’ve decided that your current supplier is not right for you and your business, here are some things to think about before switching that will help a seamless transition:
Check your contract with your existing IT support company
Before you tell your current supplier you want to switch, make sure you are legally able to make the move.  A lot of companies tie you in for a year or more, require several months’ notice and even automatically enrol you into additional years if notice is not given. Even if you’re not ready to change now, make sure you know your contract terms before doing anything.
Pull together all your IT network documents
Make sure you have collated all IT documents that you can, so you can pass this on to your new IT support company and take backups of all your data if possible. If this is something you don’t have, ask your current supplier to provide it before giving them notice.  Examples of the documents that will help are your current website domain host, passwords to servers and other important systems, and information about where data is stored and backed up. 
Do your homework on the IT provider you are switching to
The more information you can find about your new IT provider beforehand, the better chance you have of a great working relationship that will last for years and the more your business will grow.
To help, we have devised a simple guide with 20 key questions to help you choose the right IT support provider, once you have decided to switch.  Please contact us to be sent this free guide.
Check the new supplier has migrated systems like yours before
When changing IT provider, most problems are caused by the new supplier’s lack of experience in migrating cloud so check they have migrated other similar ones. Do they have a dedicated project manager and project team to ensure the transfer is planned and goes smoothly?
Always be open and transparent with your current supplier re switching
Communication is key, and any ethical company will want to make sure that their reputation is not harmed.  By being open and transparent you can agree on expectations before and during the transition.
So, if you have decided now is the time to switch to a better service, feel free to give us a call on 03000 886 116 or email us on info@pcsupportgroup.com for a confidential chat.
Phil Bird
Managing Director, The PC Support Group

 

 

 

 

Date:

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Category: Business, IT Security.

I’m always struck by how serious the after effects of cybercrime can be, for businesses and individuals alike. Just one successful phishing attack, or an innocent-sounding conversation with a conman, and the result of years of hard work and sacrifice can all be undone in a few minutes.
When I hear these stories, I reflect on what the consequences could be for my business, my family, my colleagues and our clients too. Data theft is growing rapidly in volume and sophistication, with hackers increasingly adept at creating believable phishing emails and impersonating trusted organisations like banks (called social engineering), to trick people into revealing email addresses, usernames and passwords. And with the growth in cloud-based applications, once criminals have these electronic keys, they can access systems and cause havoc at will, from anywhere in the world.
But by taking some simple, extra precautions, we can all make it harder for the villains and easier to keep the things and people we value safe. There’s one defence that I strongly recommend you apply as widely as possible – Multi-Factor Authentication (MFA).  You’re probably using MFA already. When you log in to your online bank, enter your email or username and password, you’re then asked for another code – that’s MFA. It adds an extra security layer, or ‘factor’, on top of usernames and passwords (which, as we know, are often not strong enough), before any access to data is allowed.

Also known as Two-Factor Authentication (2FA), MFA provides a unique, time-limited code via a hand-held device, such as PINsentry from Barclays, SMS or app, that is almost impossible for hackers to intercept. Even if the criminal has a stolen email address, username and password, MFA keeps the data safe.

This is a bit of a personal crusade for me. Every day I speak to SME owner/managers who, just like me and my colleagues, have worked their socks off to make a success of their businesses – and it’s satisfying to play a small part in helping to protect their hard-earned achievements.  Here’s a quick checklist to get you started on MFA:

  • Make a list of everything you and your business access using an email address, username and password
  • In particular, identify those systems or services that are cloud or web-based – as they are the ones most at risk of being hacked
  • Check with the providers of these systems (or ask your IT support company) to see if MFA can be applied and then do so immediately

If your current provider hasn’t mentioned MFA to you yet, then I would be a bit worried about that! We regard this kind of advice and guidance as part and parcel of our proactive support service that keeps our clients’ businesses as safe as possible, and delivers reliable, smoothly-running IT.

Phil Bird
Managing Director, The PC Support Group