Category: News.

PhilPamCase-WebQuality local IT Support is now available throughout West Manchester and North Cheshire thanks to Phil & Pam Case becoming Regional Directors for The PC Support Group Warrington area.
Phil and Pam will be managing this region, providing IT support to small businesses and home users in Warrington, Widnes, Altrincham, Northwich and all surrounding areas.
Phil already has many years of IT experience working in large corporates and supporting small businesses and home users, so he is in no doubt about what this market is looking for… “From my own experience I appreciate that very few quality IT support businesses are out there and even fewer that focus on the real needs of their customers, so I’m pleased to be part of a group that addresses this huge gap and puts people before technology.”
Pam is equally excited… “my background is in sales, marketing and customer service and I can’t wait to ‘wow’ our customers with the quality of service and attention to detail we will provide.”
The PC Support Group is expanding quickly and we are pleased to add local support to the Warrington area, close to our Liverpool head office, at this early stage.
If you would like to discuss your IT requirements with Phil or Pam then you can contact them through our central number 0845 2233116 or simply click on Request A Service Call button (see top left) and complete the details.



Category: News.

MSPmentor 100 logo

The PC Support Group has been named in the MSPmentor 100, a distinguished list of the world’s most progressive IT managed service providers.

“We are delighted to be recognised in this way.” Said Simon Albert, Director and co-founder of The PC Support Group. “What’s really exciting is that we are one of the first companies to be bringing this corporate quality support to small businesses and home users. We don’t see why they shouldn’t benefit from the same levels of service and technology as those enjoyed by many multi-national companies.”

“Qualifying for the MSPmentor 100 is an amazing accomplishment,” said Joe Panettieri, editorial director of MSPmentor, published by Nine Lives Media Inc. “We analyzed the business performance of more than 500 technology consulting firms and managed service providers worldwide. Only the ‘best-of-the-best’ landed on the MSPmentor 100.”

The MSPmentor 100 recognises IT managed service providers, integrators, consulting firms and VARs that leverage managed services to vastly improve customer service. Through managed services, solutions providers deliver proactive, 24×7 customer care to small, midsize and even large enterprises. The net result for customers is a dramatically improved IT infrastructure that speeds the flow of business.

The PC Support Group was one of only two companies in the UK to be recognised in the list.

The complete MSPmentor 100 report, along with comprehensive coverage of the managed services market, can be found on the MSPmentor web site (click on the logo).



Category: News.

The PC Support Group’s unique formula for delivering superb IT support appears to be irresistible, with its Regional Director’s reporting incredibly positive feedback from existing and new customers alike.

Following its amazing success in Merseyside, The PC Support Group started expanding nationwide last year and has already made an impact around the country with offices in Warrington, Manchester and Cambridge in addition to its headquarters in Liverpool.

Pam Case, one of their existing Regional Director’s based in Cheshire said “To be honest, being a new business in the area I expected the build up to be fairly slow for the initial few months. As it is we’re incredibly busy. It is clear that the level of service and efficiency that The PC Support Group can offer customers is far in advance of what they have become used to in this market. The positive customer reaction has been overwhelming”.

Following this initial success the company has now opened a further regional office near Harrow, Middlesex.

Phil Bird, co-founder of The PC Support Group said “We are delighted to be adding more regional offices. Customers constantly feedback to us that they have never experienced computer support like it. Our use of cutting edge technology with local, friendly, expert delivery is a powerful combination and is unique in the UK.

Sundesh Hemraj has joined the group to operate the Harrow office and with his team will be supporting customers throughout North West London and Middlesex including areas as far out as Hillingdon, Uxbridge and Watford.

Sundesh said “The PC Support Group clearly has a computer support offering that amazes customers and I’m looking forward to delivering that throughout Northwest London and Middlesex. The feedback from our first customers in the area has already been incredible.”

You can contact Sundesh or any of the other local offices right now by calling us on 0845 2233116 or by simply completing a Service Request Form.



Category: News.

This month sees the launch of a new service from The PC Support Group – BusinessCARE Backup is the ultimate data backup solution for small businesses.

Did you know?

  • Half of all companies that lose their data go out of business overnight (Source: Baroudi Bloor International – research firm)
  • 93% of companies that lost their data for 10 days or more filed for bankruptcy within one year of the disaster (Source: National Archives & Records Administration
  • 34% of companies fail to test their backups, and of those that do, 77% have found backup failures (Source: Home Office Computing Magazine)

We all know the information on our computer systems is important to our businesses, and in many cases vital. Despite this, the vast majority of small businesses do not have adequate backup and data recovery systems in place. Even when a solution is in place it is often fraught with problems; some of which are only discovered when it’s too late.

Backup solutions are notoriously difficult to run and manage reliably – no one wants to take day-to-day responsibility for them and all too often they are left failing for prolonged periods. On top of this, backups are rarely checked and little, if any, consideration is given to how the data will be recovered should a disaster occur.

BusinessCARE Backup is the perfect solution to address all these problems.

If you run or manage a small business and you believe that losing the information on your computers would cause problems then you need BusinessCARE Backup.

For more information see our BusinessCARE Backup page or simply contact us on 0845 2233116.



Category: News.

Pam receiving networking award

Halton’s stars of business were celebrated at a glittering awards ceremony at the De Vere Daresbury Park Hotel on Friday 26 February.

The 2010 Halton Business and Tourism Awards were organised jointly for the second year by the Runcorn and Widnes Tourism Business Network and Halton Chamber of Commerce and Enterprise.

Nearly 200 people, including the 30 nominees, joined in the celebration of the borough’s top business success stories at the awards ceremony.

The PC Support Group (Warrington) was proud to be nominated for Business of the Year and Pam Case, The PC Support Group Regional Director for the area picked up the award for ‘Networker of the Year’.

Pam said “I was delighted to receive the award for Networker of the Year because the hard work and integrity I put into helping other businesses is a sure reflection of the values of The PC Support Group and the care we take to go the extra mile for our clients. Just as importantly, being shortlisted for Business of the Year was a great accolade in itself – it’s a fitting recognition of the fact that we carry those values through to our fantastic IT Support service.”



Category: News.

Regional Director for The PC Support Group (Warrington) office, Pam Case is celebrating after being named Businesswoman of the Year at the inaugural St Helens Women in Business Award.

The WarringtoPamBusinessWomanoftheYear_287x289n office services more than 300 business and home computer users across Warrington, St Helens and North Cheshire and was also shortlisted for Business of the Year.

Sandy Lindsay, who presented the award, had this to say of Pam “She is always happy to help others and shows excellent customer care skills within her business role. She is passionate about her work and is continuing to build a very successful business”.

Pam said: “There were some inspiring ad highly successful women on the shortlist so I’m obviously honoured to receive this award. It is marvellous for us all that St Helens Women in Business has created this platform which acknowledges our hard work and the contribution we make to the local economy. I’d also like to thank the Women in Business group for the support it has provided since I set up the company.”

The Businesswoman of the Year category was open to all businesswomen, both employed and self-employed, either living or working in the St Helens area. Pam was praised for leading by example, showing exceptional vision and achieving significant success.

Prior to running The PC Support Group (Warrington), Pam enjoyed a successful career in marketing and communications for a number of household names, including Littlewoods’ Index catalogue. She is currently Halton Chamber of Commerce’s Networker of the Year.

She added: “Many of our customers are small and medium-sized businesses and an important part of helping them through the recession has been to provide reliable IT support, which is crucial for their day-to-day activities.”



Category: News.

Scientium Academy photo

Liverpool council leader Cllr Joe Anderson has officially opened a new training centre aimed at boosting retail jobs in the city. Academy One, in Hanover Street, is a retail training venture between the city’s Liverpool One shopping centre, the National Skills Academy for Retail and Birkenhead training provider Scientiam, which has invested more than £170,000 in creating the centre.

The PC Support Group (Warrington) worked with Scientiam to define the required IT infrastructure and were responsible for the supply and installation of infrastucture. They are also providing ongoing support to ensure the training centre continues to operate effectively.

Holly Tonge, Operations Manager at Scientium said “We have been working with The PC Support Group for about 2 ½ years now. We have gone from utilising their services at one site to 4 in this time. During this time they have been reliable, helpful, efficient and professional.”

The Academy has already helped more than 50 long-term unemployed Merseysiders into work. It offers state- of-the-art training and conference facilities, including a mock shop, and will be the sole point of delivery of the Mary ‘Queen of Shops’ Portas Masterclasses aimed at independent retailers.

Cllr Anderson praised the centre’s input into improving skills and training.



Category: News.

The PC Support Group was delighted to be part of the successful Greater Manchester Business Exhibition that took place recently. It was an excellent event with greater than expected visitor numbers – we know that because we didn’t get a break all day due to people wanting to find out what we have to offer.


Pro-active PC Support, access to expertise, cloud computingOffice 365 and, of course, data backup were all topics of discussion.

As well as encountering a number of old friends, it was great to make so many new contacts. People were genuinely interested to hear about the awards that The PC Support Group have won and how we combine our pro-active computer maintenance with a no-tie in contract that removes the worry about signing up to something for twelve or eighteen months.

During the course of the day, we invited our visitors to help themselves to the never ending supply of chocolates, jelly babies and cake pops which all proved very popular. In addition, we also ran a prize draw entitled “Spend a relaxing evening on us while we worry about your I.T.” 

Entering our draw gave everyone an opportunity to win our prize hamper of Champagne, Glasses (two obviously!), scented candles and Chocolates.

The lucky winner of the draw was Wayne Frieslander of Cruises & Voyages Ltd who are “True Specialists for the Discerning Worldwide Traveller”.

Enjoy your winnings Wayne! We truly hope the evening turned out to be as relaxing as promised and you can relax knowing that the future of your I.T. is safe in the hands of our experts!



Category: News.

Come and see The PC Support Group at “Think Digital” (St Helens) on 29th November 2013.

Think Digital is all about exploring digital technology for business. An exhibition giving you the chance to find out ways in which your business can exploit digital systems and solutions available from specialists, in order to innovate, do business more efficiently, save you costs and drive up productivity

If you operate in or around the St Helens area, come along to meet local suppliers of IT systems, telecoms, cabling, hardware and software – and most importantly the expertise to make new solutions work for your business.

29th Nov – book online or call 01744 742028


◾An excellent business networking opportunity

◾Presentations during the event on aspects of technology and telecoms

◾Learn how to drive up productivity of your staff

◾Meet other firms to build partnerships



Category: News.


Phil Bird cycling up yet another steep hill (this time a cobbled road in Haworth) during the Tour de Yorkshire Sportive

The first-ever Tour de Yorkshire took in unforgiving terrain from Bridlington to Leeds by way of chilly weather and 1.2 million spectators.

Set over three consecutive days spanning the May Bank Holiday Weekend – and featuring a line-up that included Sir Bradley Wiggins – the contest was organised in the wake of last year’s Tour de France Grand Depart in Yorkshire.

The feat of endurance inspired our Managing Director and keen cyclist Phil Bird to set himself his own Tour de Yorkshire Challenge. On Sunday 3 May 2015 he cycled the 88 miles non-stop of the amateur Sportive that ran alongside the pro event – raising much-needed funds for the Multiple Sclerosis Society.

With donations currently totally £720, monies still pouring in and the ride satisfyingly completed, Phil reflects back on a fantastic experience.

“Like most people I first learned to cycle when I was very young and then pretty much stopped when I learned to drive; but I really got back into road cycling in 2012” says Phil.

“The thing I love most about it is that you get to really experience the countryside and you can make any ride as relaxed or as tough as you like.

‘I ride a Trek Madone 5.2 (for those cycling nerds out there) and try to get out at least a couple of times a week, usually into the Derbyshire hills as I’m a gluton for punishment.

‘I’ve taken on other big challenges in the past such as the London Marathon and cycling from London to Paris but this was definitely one of the toughest.

‘The Multiple Sclerosis (MS) Charity is the cause I chose to support because it’s a terrible debilitating illness that can affect anyone, no matter their age, sex or general health… and there’s no cure. I also know two lovely people who are unfortunate enough to have MS so it was great to raise some money for further research.

‘I’d like to thank everyone who donated – especially my friends, family and colleagues at The PC Support Group who have supported me along the way.

‘The ride itself was a lot tougher than I imagined so it was great to make it to the end where thousands of spectators had gathered for the pro race and cheered us amateurs on.

‘I have no idea what my next challenge will be but I’m sure something will come up.”

If you have a cause close to your heart or a challenge you’re taking on, we’d love to hear more about it in the comments field below.

You can also still donate to Phil’s charity appeal at