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NCawards2015finalistThe PC Support Group has been shortlisted as a finalist for the Service Provider of the Year title in the Network Computing Awards 2015. The company is one of only 8 to reached the final stages.

The finalists were selected following just over a month of intensive voting by customers of IT service providers.

Phil Bird, Managing Director of The PC Support Group said “We’re delighted to have reached the final of this prestigious award and the fact that it’s based on votes from customers makes it even more special. Providing the best IT support is only possible when you combine excellent technical knowledge with an obsessive approach to great customer service and that’s what we do so well at The PC Support Group. Receiving this accolade so early in 2015 is a great way to start the year and is a culmination of all the hard work everyone in the business put in throughout last year.”

The winner will be announced at a cermony at the Russell Hotel in London on 19th March.

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The PC Support Group has seen a jump in growth in the months April to June 2013. Could this be a further sign of a UK recovery or just a solid business continuing to offer a much needed service?

The group saw a 30Growth Graph0 percent increase in the number of computers on contract in Q2 2013 compared to Q1 2013 which followed a small decrease late in 2012.

The first half of the year has also seen nearly 50 new businesses come on contract and Q2 2013 was 17% up on new contracts compared to Q2 2012.

Philip Bird, Managing Director said “We’re obviously delighted with the growth and although the recovering UK economy helps, I believe this demonstrates that there is no substitute for providing a first class service.”

“All businesses want great service and value for money and that’s exactly what we strive for. We see time and time again that using The PC Support Group for outsourcing IT support offers real benefits and I am sure that this is what is driving our business.”

The group focuses in providing proactive IT support for SMEs and operates from 13 offices around the UK.

If you would like to know more then please contact The PC Support Group by completing the form on the right of this page, emailing us at [email protected] or call us on 0845 2233116.

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The PC Support Group opens in Leeds with new remote monitoring capabilities to deliver maximum benefit for small businesses

A level of support technology usually only enjoyed by large corporates is being made available to SMEs in Leeds for the first time this week.

The PC Support Group, based on the outskirts of Leeds, will be able to provide proactive system monitoring, normally the preserve of big business, to give small businesses the same competitive advantage.

Phil and David - webRegional Director David Tyrrell, formerly responsible for the UK IT network across 68 offices for leading motor parts distributor Andrew Page, said the availability of the technology was long overdue in the SME marketplace, and that it would make a huge difference.

“We know that the most basic requirement in all businesses is for their IT to work as it should so that they can get on with what they are doing,” said David.

“At The PC Support Group we proactively monitor for potential issues and work on our clients computers even when they appear to be operating perfectly. This keeps their IT system operating efficiently with much fewer failures, which saves people time and money.

The PC Support Group will be targeting small businesses in Leeds who have been frustrated by their IT not delivering what they need. The company will offer a full spectrum of services from fixing a small piece of hardware to the design and implementation of major IT systems.

With over 14 years’ experience of looking after IT  – strategic, technical and project management roles –  David has a lot to offer Yorkshire’s SME sector. “Working in big business has given me a great understanding of what it takes to get consistent performance from an IT system. It’s all about on-going improvements while controlling costs. No business, whatever its size, can afford downtime. My background can help me protect companies from that and build robust systems for growth.”

Leeds will be office number 14 for the ambitious UK network group – started just six years ago – which has successfully married a national vision with locally-based personal service.

If you operate a business in Leeds and would like to speak to David about IT issues or opportunities then see our IT Support Leeds web page or you can contact him by calling 0845 2233116 or emailing [email protected].

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The PC Support Group has been recognised in Nine Lives Media’s sixth-annual MSPmentor 501 Global Edition, a distinguished list identifying the world’s top 501 managed service providers (MSPs).

MSPmentor501-2013“We are honoured to be recognised by MSPmentor”, said Phil Bird, Managing Director, The PC Support Group.  “We believe our ranking highlights the market demand for a complete and affordable range of IT managed services for customers. “

“The PC Support Group are one of the few IT service companies that bring truly proactive support to SME’s, enabling them to make the same savings and gains from their technology as larger businesses. In these tough times any advantage we can bring to our customers can make a big difference.”

The MSPmentor 501 report (http://www.mspmentor.net/top501) is based on data from MSPmentor’s global online survey conducted October-December 2012. The MSPmentor 501 report recognises top managed service providers based on a range of metrics, including annual managed services revenue growth, revenue per employee, managed services offered and customer devices managed.

“MSPmentor congratulates The PC Support Group on this honour,” said Amy Katz, president of Nine Lives Media, a division of Penton Media. “Qualifying for our MSPmentor 501 Global Edition puts The PC Support Group in rare company.”

MSPs on this year’s global 501 list lifted their combined annual recurring revenues 24.5 percent to $2.54 billion. Together, those MSPs now manage more than 5.6 million PCs and servers, and nearly 400,000 smartphones and tablets, according to Joe Panettieri, editorial director, Nine Lives Media.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 0845 2233116 or emailing [email protected].

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Following the opening of an office in Hull in June this year, The PC Support Group has just annouced two further offices have now opened in Stockport and Bath.

20.11.12 Photo credit : Phil TragenThe Stockport office will provide IT support in Stockport, Macclesfiel
d and throughout the south Manchester and north Cheshire area.

The Regional Director is John Kilkenny who has many years experience both in IT and business consultancy, an ideal combination to assist businesses in the area with their IT challenges.

John said, “I can’t wait to help businesses in the area make big improvements and savings through the advanced support technology and processes we have available within The PC Support Group.”

 

At the other end of the country, the new Bath office will be ran by Regional Director, Scott Coombs and will provide IT services to businesses throughout Avon and Somerset including Bath, Bristol, Wells,  Weston Super Mare and Bridgewater.

Scott Coombs photoScott has over 17 years experience in the IT industry, most recently with the mobile operator Everything Everywhere (previously known as Orange) and in that time has dealt with everything from the most basic PC problems to large scale server issues.

Scott said, “The PC Support Group shares my passion for delivering great service and is one of the few IT support companies to offer truly pro-active managed IT support to SMEs and home users so I’m delighted to be providing this throughout the South West of England.”

Any business or home user in these areas who would like to know more about how The PC Support Group can help support them should contact us by calling 0845 2233116 or emailing [email protected].

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After a successful 2011 The PC Support Group has started 2012 going from strength to strength by continuing to expand with the opening of the Glasgow office.

The new office will provide professional  expertise and IT support to small business and home users throughout North Glasgow and surrounding areas.

The branch will be headed up by Rob Dickie, who has 15 years’ experience in the IT industry, having previously worked as ICT manager for McKean Group Ltd. Rob brings with him a vast knowledge of industry technologies and technical support.

“I’m delighted to have joined The PC Support Group. Computers and technology form an integral part of our lives, both at home and at work, but sometimes business fail to utilise what is available to them.”

He added “The PC Support Group are known for providing high quality IT support without the usually associated high costs and I am looking forward to bringing this level of award winning service to the Glasgow area.”

Any business or home user in the Glasgow  area who wants to know more about how The PC Support Group can help support them should contact Rob by either calling 0845 2233116 or emailing [email protected].

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The PC Support Group has always been proud to operate from regional offices, get involved in the local community and support local businesses. We are therefore delighted that Mark Broadbent, Regional Director for Staffordshire has been elected onto the Board of Management for Stafford Chamber of Commerce.

The Chamber of Commerce plays a vital role for small businesses around the UK, being a vehicle to get problems heard by policy and decision makers by having regular dialogue with the Local Enterprise Partnership, local authorities, MPs, the Bank of England, Government Ministers, MEPs and EU Institutions.

Mark-Broadbent-head-shot-199x300The Board is responsible for steering policy, events and activities for the Chamber. Mark says “As a business owner I know how important it is to ensure local and national institutions consider our needs and I’m keen to represent and support all local businesses in the Stafford area via my work on the Board.”

The PC Support Group in Stafford has grown steadily over the last few years and it’s good to be able to put something back.” he added.

Mark also believes that his expertise in IT support and technology will be of great benefit in his new role and will help ensure local businesses can gain from the huge advances being made in IT such as improved broadband, cloud technologies and 4G.

If you operate a business in Staffordshire and would like to speak to Mark about IT issues or opportunities then you can contact him by calling 0845 2233116 or emailing [email protected].

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MSPmentor awardsThe PC Support Group has been named as one of the top 50 Managed IT Service Providers across Europe, the Middle East and Africa (EMEA).

Nine Lives Media and MSPmentor, who compile the rankings, congratulated The PC Support Group for its leadership position within the EMEA market. Amy Katz, president of Nine Lives Media said; “While many IT resellers across EMEA cling to break-fix business models, the EMEA 50 list identifies true market leaders among IT service providers.”

“It is a great honor to be included with this elite group of Managed Service Providers” said Philip Bird, Managing Director of The PC Support Group.” Being included on such a distinguished list really highlights our commitment to providing our clients with a first class service. This confirms that we’ve made the right investments in our business, people, process, technology, partners and most importantly our customers, and is clear recognition of our growing reputation as one of the UK’s leading IT support providers”

The MSPmentor 50 EMEA Edition recognises top managed service providers based on a range of metrics, including annual managed services revenue growth, revenue per employee, managed services offered and customer devices managed.

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Phil Bird & MattThe PC Support Group have topped a poll by the website www.thebestof.co.uk to be crowned as  ‘The most loved Computer Services and IT Support’ company in Britain. The poll which was carried out between the 1st-14th February asked businesses and individuals to vote for their favourite companies.

The PC Support Group came out top in ‘the most loved Computer Services and IT Support’ category as well as being one of the top 30 loved companies in Britain across all the categories.

“We are absolutely delighted to have picked up this award” said Phil Bird, Managing Director of The PC Support Group. “We work hard to ensure our customers come first, so it is a great honour that they have voted for us. This award shows that we really do offer our customers an excellent service that they can rely on.”

This award represents a successful beginning to 2012, having also been recently included in the  MSP-Mentor Top 50 Managed Service Providers in Europe, Middle East and Africa.

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The PC Support Group’s office supporting the Anglia region has been awarded the accolade of ‘Most Loved’ IT Support company in Cambridge.

The award was from a poll by users of thebestof.co.uk, one of the UKs leading online business directories.

Peter HannahRegional Director, Peter Hannah said, “We work very hard with businesses and home users throughout the region to ensure high standards of customer service, in addition to delivering technically excellent solutions, so we’re obviously delighted to be recognised in this was way.”

“It’s a much deserved award for all our staff that work so hard to not simply deliver great support but to engage and understand customer needs”.

The PC Support Group specialises in providing 24/7 systems monitoring for SMEs – previously only enjoyed by larger businesses with deeper pockets.

Peter again: “This technology is now available and affordable. It allows us to work on our clients computers even when they appear to be operating normally to identify potential issues early and take action, saving them time and money.”

If you are based in Cambridge or the surrounding area and would like to discuss your IT requirements then please contact Peter on 0845 2233116 or [email protected] – or complete the form on the right of this page.