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Mark Cooper

On the 27th September we opened another new office between St.Albans and Watford. The office will service both of these towns and Hemel Hempstead plus all the surrounding areas.

Mark Cooper is the new Regional Director and joins us with over 25 years in the IT profession. As he says he’s seen everything from the BBC micro to the latest cloud computing solutions and everything in between.

“I am delighted to have joined the group and I’m looking forward to providing the fantastic advanced support systems to businesses and home users throughout Hertfordshire”.

If you are based in this area and would like to speak to Mark to discuss your requirements then please contact him on 0845 2233116, e-mail info@pcsupportgroup.com or click on the ‘How can we help you?’ button and complete the form.

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PCSG Head Office

On 13th September The PC Support Group moved its head office to the prestigious Liverpool Business Centre, 10 minutes from Liverpool John Lennon airport and 20 minutes from Liverpool City Centre.

The new office marks another significant step for the company that has grown over the last 4 years from a small local business to a significant national IT support provider.

The company now has offices in Warrington, Chester, Edinburgh, Cambridge, York, Stafford in addition to Liverpool. It will also be opening a new office in Watford next month.

With a much larger floor area and bespoke interior, the office in the newly developed Liverpool Business Centre will enable the engineers to operate more efficiently and provide and even better service to the clients.

The new office address is Liverpool Business Centre, 23 Goodlass Road, Liverpool, Merseyside, L24 9HJ. All contact numbers and emails will remain the same.

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We are delighted that our national presence is continuing to increase with the opening of a new office in Chester.

This branch is our 7th in the UK, and follows the announcement that our half year results show a 36% increase on 2009.

The new office will provide technology support and expertise to small and medium-sized businesses across Chester, North Wales and the Wirral. It will also cater for home users.

The branch is headed up by IT professional and Regional Director, Shab Syed, from Prenton on the Wirral, who brings his experience to the Group after teaching IT at schools and colleges throughout the area since graduating.

Shab, [30] gained a Business Information Systems degree from John Moores University and joins The PC Support Group to help raise the bar for IT support in the Chester and Wirral area.

He says: “Technology is so central to the way businesses operate today, but SMEs often struggle to use the wealth of benefits IT can bring or find the best support when they need it.”

“Although IT support has gained a bad reputation due to poor customer service and lack of expertise, The PC Support Group deliver a high quality service without the usually associated high costs and I’m delighted to bring that to Chester.”

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Peter Hanna and Hollie Buxton photo

The PC Support Group joined in the festivities with one of their customers, Clarins Skin Spa, Cambridge as they celebrated their second year anniversary in style! During the week long event from June 7th 2010, Clarins customers were treated to a range of different treatments at special birthday prices.

As an additional perk for customers there was a daily raffle to win prizes including £70 of Clarins products and a stylish illuminated keyboard, donated by The PC Support Group.

Clarins Skin Spa has been working with The PC Support Group for the last 12 months. Peter Hannah from The PC Support Group (Anglia) was delighted to support the Clarins birthday week.

Hollie Buxton -Clarins Skin Spa Manager said “I was really grateful when Peter offered to support our birthday celebrations. The PC Support Group have been a great help to our business, working outside opening hours to deal with problems as quickly as possible so that it doesn’t interfere with our day. Getting involved in our birthday event is a prime example of how as a company The PC Support Group always go that extra mile for their clients. I know they will keep the spa IT systems running smoothly for the years ahead allowing us even more time to offer the best possible treatments and services to our customers.”

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Charity Crazy Golf Day photo

St Nicholas Hospice Care is a charity close to the hearts of everyone in the Bury St Edmunds area, so when they announced their latest fund-raising challenge, Peter Hannah, Regional Director for The PC Support Group (Anglia) wanted to help.

In association with mini golf experts-Putterfingers.co.uk, The PC Support Group are organising a fun filled weekend of crazy golf at the hugely popular arc Shopping centre. Everyone is invited to come along on Saturday 18th and Sunday 19th September from 10am 4pm, to take part in a game of crazy golf.

All proceeds will be donated to the St Nicholas Hospice Care Accumulator Challenge appeal. 40 local companies are taking part in the challenge to raise as much profit as possible in three months.

Peter Hannah said “I am delighted to be hosting a fun weekend of Crazy golf in association with Putterfingers.co.uk and arc shopping Centre. Crazy Golf is always lots of fun and it’s even better when vital funds are being raised for a very worthy cause. I really hope that the local community will come and take part over the weekend and help us raise a substantial amount for the Hospice.”

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HalfMarathon2010PhilB_287x351

Phil Bird, Managing Director of The PC Support Group (pictured right with his son) successfully completed the Wilmslow Half Marathon on Sunday 28th March and in doing so managed to raise over £600 for the charity Shelter.

Phil said, “I enjoy running anyway but a half marathon is quite a bit further than I normally do so the last few miles were pretty hard.”

“I would like to thank a number of our customers and suppliers for sponsoring me. Shelter is a great cause and I was delighted when we managed to exceed my £500 target”.

You can find out more about Shelter at http://www.shelter.org.uk and if you wish to add to Phil’s total you can still do this at http://www.justgiving.com/Philip-Bird.

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Andy Chipps photo

Following its huge success in other parts of the UK, The PC Support Group is continuing to expand with the opening of its new office in York.

The York office is perfectly placed to provide The PC Support Group’s new advanced level of IT support for small business and home users throughout North Yorkshire including York, Harrogate, Knaresborough, Thirsk and Richmond.

Andy Chipps joins the group to head up the north Yorkshire operation. Andy brings over 15 years of IT experience and has already ran a successful IT support business for Balfour Beatty.

Andy said ” I’m excited to join The PC Support Group and work with a bunch of people who believe in the same principles as I do of providing outstanding customer service to every client.”

He added, “The processes and systems that the Group uses are absolutely top notch and are designed by people with an in depth understanding of how to deliver an efficient reliable service to customers”

Any business or home user in the North Yorkshire area interested in hearing more about The PC Support Group’s unique way of delivering computer support should contact Andy by either calling 0845 2233116 or emailing info@pcsupportgroup.com.

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Pam Case photo

The PC Support Group (Warrington) decided to celebrate Burns Night this year by organising a party in aid of Grassroots, a charity that issues grants of up to £5000 to local, voluntary and community groups.

It was an impromptu affair organised by Pam Case (Director – The PC Support Group Warrington) but still managed to raise over £250.

Marissa Hankinson, Fundraiser, Warrington Grassroots Endowment Challenge said “Pam Case from The PC Support Group has supported Warrington Grassroots throughout and has reached her pledge target to raise £250.00 by hosting a Burns Night, where both herself, colleagues, family and friends showed their support. I look forward to working with Pam and The PC Support Group in the future.”

Pam Case added, “We’ve also pledged to help Warrington Grassroots raise funds by giving donations for every new Warrington-based customer we secure and encouraging other businesses to support this scheme. We also have the added incentive by knowing that every pound we raise can be match-funded by the Government and the money benefits many causes.”

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BNI Raising The Bar Logo

After an already incredible year The PC Support Group has picked up yet another award for ‘Best Technology Service’.

On Friday November 13th the BNI Northwest Gala Awards Dinner was held at the Palm House, Sefton Park, Liverpool. Nominations for the awards were decided by BNI Directors based on reputation for quality and standards and the vote was from the general public and business community.

Simon Albert, The PC Support Group’s Operations Director and his wife Stella attended the dinner and Simon was presented with the award by BNI Northwest Executive Director, Terry Hamill.

Simon said, “Following on from our success in this year’s National Customer Service Awards it’s great to receive another award that demonstrates that we really do offer something special to our clients”.

“This one was particularly special as the majority of the votes were cast by our existing customers. The fact that so many made an effort to show their appreciation means a lot to us.”

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Simon Albert turns laptop cop with Linda Adkins

A shop owner who bought two stolen laptops was caught after computer experts tracked him down by using remote technology and taking a snap of him on a webcam.

The PC Support Group was able to trace the two Samsungs after they were taken from the office of Linda Adkins, company secretary at The International Coaching Academy based in Liverpool.

Using a combination of software and remote technology, IT engineers were able to pinpoint the exact location of Samir Haddad and hand a dossier of evidence to Merseyside Police, the court heard. They were even able to activate a webcam and take a picture of him. Today Haddad pleaded guilty at Liverpool Magistrates Court to two charges of receiving stolen goods.

Liz Hennessy, prosecuting, told the court: “The items were worth £2000 and were previously stolen on July 4. They contained unique identification numbers and were being used online. Their unique reference numbers meant they could be traced.

“The PC Support Group notified police as the computers were continually logged on and off. An address was provided of Park Road. A warrant was executed and two stolen laptops were recovered.”

Paul Williams, defending, told the court: “Mr Haddad suspected they were stolen. Two men came into his shop and he foolishly bought them.”

The PC Support Group was able to retrieve vital work records including client details and confidential accounts even before the laptops were recovered, again using their computer systems.

Simon Albert, operations director of the Waterloo-based company, said: “In a digital world, technology means criminals have nowhere to hide.

“Using our systems and a combination of software, we were able to take copies of the important files even after they had been stolen. We then captured the applications being used and activated the webcam. We were able to keep track every time someone logged on and see exactly what they were looking at on the internet.

“This included the Auto Trader website which meant we knew exactly where he lived when he keyed in his postcode.

“We handed over our dossier of evidence to Merseyside Police.”

Linda said: “The laptops contained several years’ worth of work. Unfortunately I hadn’t backed up the computers or copied anything to discs.

“Losing work information was a massive disruption, before this I just took for granted that all my important documents would be completely safe on my machine.

“Without the clever systems of The PC Support Group, we would never have got those laptops back.”

Haddad was given a curfew order for three months.

For more media coverage on this article see our Press & Media pages.