Category: News.

Pam receiving networking award

Halton’s stars of business were celebrated at a glittering awards ceremony at the De Vere Daresbury Park Hotel on Friday 26 February.

The 2010 Halton Business and Tourism Awards were organised jointly for the second year by the Runcorn and Widnes Tourism Business Network and Halton Chamber of Commerce and Enterprise.

Nearly 200 people, including the 30 nominees, joined in the celebration of the borough’s top business success stories at the awards ceremony.

The PC Support Group (Warrington) was proud to be nominated for Business of the Year and Pam Case, The PC Support Group Regional Director for the area picked up the award for ‘Networker of the Year’.

Pam said “I was delighted to receive the award for Networker of the Year because the hard work and integrity I put into helping other businesses is a sure reflection of the values of The PC Support Group and the care we take to go the extra mile for our clients. Just as importantly, being shortlisted for Business of the Year was a great accolade in itself – it’s a fitting recognition of the fact that we carry those values through to our fantastic IT Support service.”



Category: News.

Regional Director for The PC Support Group (Warrington) office, Pam Case is celebrating after being named Businesswoman of the Year at the inaugural St Helens Women in Business Award.

The WarringtoPamBusinessWomanoftheYear_287x289n office services more than 300 business and home computer users across Warrington, St Helens and North Cheshire and was also shortlisted for Business of the Year.

Sandy Lindsay, who presented the award, had this to say of Pam “She is always happy to help others and shows excellent customer care skills within her business role. She is passionate about her work and is continuing to build a very successful business”.

Pam said: “There were some inspiring ad highly successful women on the shortlist so I’m obviously honoured to receive this award. It is marvellous for us all that St Helens Women in Business has created this platform which acknowledges our hard work and the contribution we make to the local economy. I’d also like to thank the Women in Business group for the support it has provided since I set up the company.”

The Businesswoman of the Year category was open to all businesswomen, both employed and self-employed, either living or working in the St Helens area. Pam was praised for leading by example, showing exceptional vision and achieving significant success.

Prior to running The PC Support Group (Warrington), Pam enjoyed a successful career in marketing and communications for a number of household names, including Littlewoods’ Index catalogue. She is currently Halton Chamber of Commerce’s Networker of the Year.

She added: “Many of our customers are small and medium-sized businesses and an important part of helping them through the recession has been to provide reliable IT support, which is crucial for their day-to-day activities.”



Category: News.

Scientium Academy photo

Liverpool council leader Cllr Joe Anderson has officially opened a new training centre aimed at boosting retail jobs in the city. Academy One, in Hanover Street, is a retail training venture between the city’s Liverpool One shopping centre, the National Skills Academy for Retail and Birkenhead training provider Scientiam, which has invested more than £170,000 in creating the centre.

The PC Support Group (Warrington) worked with Scientiam to define the required IT infrastructure and were responsible for the supply and installation of infrastucture. They are also providing ongoing support to ensure the training centre continues to operate effectively.

Holly Tonge, Operations Manager at Scientium said “We have been working with The PC Support Group for about 2 ½ years now. We have gone from utilising their services at one site to 4 in this time. During this time they have been reliable, helpful, efficient and professional.”

The Academy has already helped more than 50 long-term unemployed Merseysiders into work. It offers state- of-the-art training and conference facilities, including a mock shop, and will be the sole point of delivery of the Mary ‘Queen of Shops’ Portas Masterclasses aimed at independent retailers.

Cllr Anderson praised the centre’s input into improving skills and training.



Category: News.

The PC Support Group was delighted to be part of the successful Greater Manchester Business Exhibition that took place recently. It was an excellent event with greater than expected visitor numbers – we know that because we didn’t get a break all day due to people wanting to find out what we have to offer.


Pro-active PC Support, access to expertise, cloud computingOffice 365 and, of course, data backup were all topics of discussion.

As well as encountering a number of old friends, it was great to make so many new contacts. People were genuinely interested to hear about the awards that The PC Support Group have won and how we combine our pro-active computer maintenance with a no-tie in contract that removes the worry about signing up to something for twelve or eighteen months.

During the course of the day, we invited our visitors to help themselves to the never ending supply of chocolates, jelly babies and cake pops which all proved very popular. In addition, we also ran a prize draw entitled “Spend a relaxing evening on us while we worry about your I.T.” 

Entering our draw gave everyone an opportunity to win our prize hamper of Champagne, Glasses (two obviously!), scented candles and Chocolates.

The lucky winner of the draw was Wayne Frieslander of Cruises & Voyages Ltd who are “True Specialists for the Discerning Worldwide Traveller”.

Enjoy your winnings Wayne! We truly hope the evening turned out to be as relaxing as promised and you can relax knowing that the future of your I.T. is safe in the hands of our experts!



Category: News.

Come and see The PC Support Group at “Think Digital” (St Helens) on 29th November 2013.

Think Digital is all about exploring digital technology for business. An exhibition giving you the chance to find out ways in which your business can exploit digital systems and solutions available from specialists, in order to innovate, do business more efficiently, save you costs and drive up productivity

If you operate in or around the St Helens area, come along to meet local suppliers of IT systems, telecoms, cabling, hardware and software – and most importantly the expertise to make new solutions work for your business.

29th Nov – book online or call 01744 742028


◾An excellent business networking opportunity

◾Presentations during the event on aspects of technology and telecoms

◾Learn how to drive up productivity of your staff

◾Meet other firms to build partnerships



Category: News.


Phil Bird cycling up yet another steep hill (this time a cobbled road in Haworth) during the Tour de Yorkshire Sportive

The first-ever Tour de Yorkshire took in unforgiving terrain from Bridlington to Leeds by way of chilly weather and 1.2 million spectators.

Set over three consecutive days spanning the May Bank Holiday Weekend – and featuring a line-up that included Sir Bradley Wiggins – the contest was organised in the wake of last year’s Tour de France Grand Depart in Yorkshire.

The feat of endurance inspired our Managing Director and keen cyclist Phil Bird to set himself his own Tour de Yorkshire Challenge. On Sunday 3 May 2015 he cycled the 88 miles non-stop of the amateur Sportive that ran alongside the pro event – raising much-needed funds for the Multiple Sclerosis Society.

With donations currently totally £720, monies still pouring in and the ride satisfyingly completed, Phil reflects back on a fantastic experience.

“Like most people I first learned to cycle when I was very young and then pretty much stopped when I learned to drive; but I really got back into road cycling in 2012” says Phil.

“The thing I love most about it is that you get to really experience the countryside and you can make any ride as relaxed or as tough as you like.

‘I ride a Trek Madone 5.2 (for those cycling nerds out there) and try to get out at least a couple of times a week, usually into the Derbyshire hills as I’m a gluton for punishment.

‘I’ve taken on other big challenges in the past such as the London Marathon and cycling from London to Paris but this was definitely one of the toughest.

‘The Multiple Sclerosis (MS) Charity is the cause I chose to support because it’s a terrible debilitating illness that can affect anyone, no matter their age, sex or general health… and there’s no cure. I also know two lovely people who are unfortunate enough to have MS so it was great to raise some money for further research.

‘I’d like to thank everyone who donated – especially my friends, family and colleagues at The PC Support Group who have supported me along the way.

‘The ride itself was a lot tougher than I imagined so it was great to make it to the end where thousands of spectators had gathered for the pro race and cheered us amateurs on.

‘I have no idea what my next challenge will be but I’m sure something will come up.”

If you have a cause close to your heart or a challenge you’re taking on, we’d love to hear more about it in the comments field below.

You can also still donate to Phil’s charity appeal at



Category: News.

That’s the question that The PC Support Group were able to answer when we took part in the recent Green Business Showcase – part of the International Festival for Business.

Our stand is (pictured below) ready to receive the constant stream of visitors who chatted to Regional Director Marc Halstead and Brand Ambassador Pam Case to discover what we are doing to make a difference.

Green Business Showcase - International Festival for BusinessOur entire business structure significantly reduces the need for high levels of travel which in turn massively reduces our carbon emissions.

Our powerful technology sets us apart from in the world of IT Support. It enables us to fix well over 90% of problems remotely so we don’t have to waste fuel travelling to and from customer sites. Not only does this make sense for the environment but our customers get a faster, more efficient and lower cost service!

We also reduce our impact on the environment by storing all information within our sophisticated Customer Relationship Management system, massively reducing our paper usage. This increases our customer service as we can access customer information quickly and efficiently, proving again that being “green” makes business sense.

Visitors to our stand were really impressed that our no-tie-in contracts offer unlimited remote and telephone support.  They were also pleasantly surprised that for a multi-award winning company, our contracts don’t “cost the earth” either!

Wherever possible The PC Support Group also recycles paper, plastic, glass, and cardboard through the local council schemes.

The servers on which we run our internal systems are hosted at Rackspace Datacentre who provide carbon neutral hosting through tree planting. Rackspace is planting between 300-400 trees a month! Other projects from our hosting partners include the utilisation of a data centre, opened in June 2008, that utilises the latest power efficient technology and runs on environmentally friendly energy.  They also use energy efficient Dell AMD Opteron and Intel Xeon servers which have low voltage processors, SFF hard drives and DDR2 memory, meaning they consume less power than prior server models.

All of this ensures that we keep our carbon footprint to a minimum and helps our client’s become more environmentally friendly… without even realising it!

If you have any other ideas of how we can decrease our impact on the environment that we would welcome your ideas. Simply e-mail them to



Category: News.

Signl, the US based company that monitors the fastest growing companies across more than 500 industries congratulated The PC Support Group this month on achieving a Top 50 ranking for Twitter Followers growth relative to our industry.

Signl2We were featured on their website for performance in Apr 2014 where we had a growth score of 100% for Twitter.

It’s not that surprising since we make a big effort to inform businesses and computer users in general of the issues they may need to know.  If there is news about new and useful technology and IT services, or a virus to protect against – we like to be first to let the public and clients know. We also provide unbiased views on other matters that impact businesses such as cloud versus in-house systems, Bring Your Own Device, remote working, etc and often dispel the myths that surround IT.

Are YOU following us?  It could well be worth your while!  Find us here: @PCSupportGroup.

The Signl report also highlighted that in the past 3 months, The PC Support Group Facebook Business Page following is up 20%.  So, if you’re a Facebook user, come and give us a ‘Like’ because you might learn something to your advantage and we love to engage with people.



Category: News.

If you’re reading this then there’s a good chance you follow The PC Support Group on Twitter too.

(If not, why not?)

Well, if that’s the case, you’re part of a rather select bunch.

A new report has shown that The PC Support Group is one of the most followed and high quality providing technology companies in Merseyside.

Among the numerous categories for ranking Twitter profiles, The PC Support Group was the third most mentioned and the third top account for number of retweets.

The report, compiled by Online Ventures, has led to a varied and in-depth set of statistics looking at the behaviour of social media users locally.

Many key indicators were used, such as engagement and the quality of tweets, allowing Online Ventures to develop its own ranking system specifically for the purposes of this research.

As well as having one of the most popular technology based Twitter accounts in Merseyside, the report also highlighted a number of other success stories regarding the online presence of The PC Support Group.

If nothing else these findings show what an invaluable resource within the technology industry social media can be, as it allows companies to connect with consumers and clients on a personal level, as well as increasing their brand recognition.

To read the findings of the report in full click here.



Category: News.

For the 7th year The PC Support Group has been honoured in Nine Lives Media’s annual MSPmentor 501 Global Edition, a distinguished list and report identifying the world’s top 501 IT managed service providers (MSPs).

The PC Support Group is one of the few IT Support providers that appeared in this globally recognised list in its inaugural year in 2008 and has appeared regularly since then.

msp501 2014“We are delighted to have been recognised on MSPmentor 501 list again” said Phil Bird, Managing Director, The PC Support Group. “As any business owner/manager knows, providing great service is not easy but to maintain it year after year is even harder. This award recognises that we continue to offer a great service to our customers as well as providing truly pro-active managed services rather than just the traditional break and fix IT support”

“We’ve invested heavily in getting the right people and the right technology to ensure our customers gain real benefits from our IT support services. Large corporations have gained such benefits for many years and it’s great to be bringing these advantages to SMEs.”

The MSPmentor 501 report ( is based on data from MSPmentor’s global online survey, conducted October-December 2013. The MSPmentor 501 report recognizes top managed service providers based on a range of metrics

“MSPmentor congratulates The PC Support Group on this honour,” said Amy Katz, president of Nine Lives Media. “Qualifying for our MSPmentor 501 Global Edition puts The PC Support Group in rare company.”

MSPs on this year’s global 501 list lifted their combined annual recurring revenues $2.61 billion, continuing seven straight years of strong growth. Together, those MSPs now manage more than 700,000 servers, according to Jessica Davis, managing editor, MSPmentor.

If you would like to discuss how The PC Support Group’s world class managed IT support can benefit your business then you can contact us by calling 0845 2233116 or emailing