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We’re delighted to report that Rita Hamraj has joined our team at The PC Support Group (Harrow) office.

Rita Hemraj has joined the office as Regional Director. With a degree in Economics and Management and having worked as an accountant (ACA) for PriceWaterhouseCoopers (a “big four” firm) she brings a huge amount of knowledge and experience to the business.

More recently she was a Management and Systems Consultant delivering Prince II projects in a public sector environment before deciding she would like to take on a bigger challenge as a commercial business manager.

Rita said she is proud to be working with The PC Support Group: “They fit my ideals and ambitions perfectly, and I am looking forward to helping deliver the remarkable service that is central to the ethos of The PC Support Group”.

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Angus Kerr

The PC Support Group has announced that it has now opened its first office in Scotland. The new office, in Edinburgh, will provide the high quality computer support that has become synonymous with the company, to the whole city and surrounding areas including Queensferry, Dalkeith, Currie, Penicuik, Lasswade and Musselburgh.

Angus Kerr, the 43 year old IT professional joins The PC Support Group as the Regional Director of the Edinburgh office following a successful career with the banking group HBOS where he gained a huge amount of both technical and business experience which his customers will now benefit from.

On joining The PC Support Group Angus said, “I’m tremendously excited to be the first to bring this new style of IT support to Scotland. Just as in the rest of the UK, computer support companies here have a reputation for fairly poor service and I know that we will change that.”

He added. “The PC Support Group’s support technology and processes are second to none and small business and home users will be amazed at what we can do for them.”

If you would like more information see IT Support Edinburgh or contact the Edinburgh office for advice or support then please call us on 0845 2233116 or e-mail [email protected].

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Despite the current difficult climate The PC Support Group continues to prove that there’s opportunities for businesses that provide a great service.

Their continued expansion has lead to the addition of a new IT Support Manager at their head office in Liverpool.

Bill Hayman joins the group after over 20 years in the IT industry including a number of years contracting and latterly running his own computer support business.

Bill said “From the moment I came across The PC Support Group I knew that they were the sort of company I wanted to work with; a great focus on customer care and utlising the latest support technology. I’m pleased to be able to bring my additional experience to the staff at head office and the Regional Directors around the country.”

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Blue Bar on Albert Dock in Liverpool

On the 29th October The PC Support Group celebrated its first year of nationwide expansion throughout the UK by holding a comedy evening. Over 100 people enjoyed the fun filled evening at the Blue Bar on Albert Dock in Liverpool.

The event was attended by existing customers plus a many other specially invited businesses who wanted to find out more about The PC Support Group in the relaxed informal atmosphere. Many of the guests commented on what a fantastic but unusual “corporate” event it was, particularly for an IT company. Simon Albert, Director and co-founder of The PC Support Group commented “We wanted to do something different to reflect the business’ personality. We’re not a traditional IT support company with humourless techies and we wanted this to come through”

During the event The PC Support Group’s customer’s achievements were also celebrated with a number of awards.

Code Image & Style Ltd, the Manchester based image consultants run by the North West’s own “Trinny & Susannah”, Kate Whittaker and Susanna Kelly won the award for ‘Most Improved IT Under 10 PCs’. Susanna commented “Working with The PC Support Group has certainly marked a significant turning point in my business. We can now use technology to best advantage in a marketplace that isn’t traditionally technically driven – and that, to be honest, has really given us the edge and helped drive us forward.”

Jayne Smith with award

Charlton Foxcroft, Mortgage Brokers from Liverpool won the award for ‘Most Improved IT Over 10 PCs’ for their proactive approach to IT enabling them to support their fast growth over the last couple of years.

The final category was ‘Most Innovative Use of IT’ which was won by Document Direct for their work with distributed home workers. Their clever use of technology allows them to have typists any time, any place, anywhere who can listen to and convert their clients dictations, uploaded via the web, and converted to paper documents in no time. Jayne Smith, Head of Operations at Document Direct, said “Technology is the hub of our business; without it we would have no business, without the internet our business couldn’t exist. With the fantastic support and help of The PC Support Group we are expanding rapidly and look forward to continuing our close relationship”.

Phil Bird, co-founder and owner of The PC Support Group outlined the achievements of the business in the last year which included: opening up 7 offices around the UK; being named as one of the top 100 Managed Service Providers by independent American company, MSPMentor; being nominated for the prestigious Channel Network Awards for best SME IT Solution and reaching their 350th customer.

http://www.youtube.com/watch?v=8jebaI-o2WU

Phil Bird kicks off the evening

Phil Bird kicks off the evening

Wayne Lester from Lake Technologies and James Smith from Incisive Marketing

Wayne Lester from Lake Technologies and James Smith from Incisive Marketing enjoy some “light refreshment”

Phil Bird and Simon Albert (founders of The PC Support Group)

Phil Bird and Simon Albert (founders of The PC Support Group) get some “dutch courage” before their presentations

Pam Case collects the award

Pam Case collects the award for ‘Most improved IT Under 10 PCs’ on behalf of Code Image and Styling

Phil trys to pick up some stand up tips from the expert before he goes on stage

Phil trys to pick up some ‘stand up’ tips from the expert before he goes on stage

Kristina Reid from Charlton Foxcroft says a few words after she picks up the award on their behalf for Most Improved IT Over 10 PCs

Kristina Reid from Charlton Foxcroft says a few words after she picks up the award on their behalf for ‘Most Improved IT Over 10 PCs’

Kristina Reid picks up an award on behalf of Charlton Foxcroft

Kristina Reid picks up an award on behalf of Charlton Foxcroft

Compere Chris Cearns gets the audience warmed up

Compere Chris Cearns gets the audience warmed up

(L to R) Mike Franks from Franks Associates (Chartered Surveyors), Andrew Thompson of Studio Three (Architects), Simon Albert (Director, The PC Support Group) and David Flood (Rateable Value)

(L to R) Mike Franks from Franks Associates (Chartered Surveyors), Andrew Thompson of Studio Three (Architects), Simon Albert (Director, The PC Support Group) and David Flood (Rateable Value)

Greg Pye from Body Solutions clearly enjoying the evening!

Greg Pye from Body Solutions clearly enjoying the evening!

As does Laura Woods from Paver Smith... despite being picked on by the comedians!

As does Laura Woods from Paver Smith… despite being picked on by the comedians!

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CNA 08 Finalist Logo

The PC Support Group has been recognised yet again as a provider of first class IT support for small businesses by being shortlisted in this years prestigious Channel Network Awards.

Now in their 7th year, The Channel Network Awards are regarded as the Oscars of the IT Industry. The Awards have developed an undisputed reputation which is why being nominated is a huge accolade in itself.

The PC Support Group is one of only four companies shortlisted in the hotly contested SME IT Solution category.

Phil Bird, co-founder and owner said “We are delighted that our new approach to providing advanced, proactive support to small businesses is seen as innovative and a real step forward in IT support services for this market.”

The awards are judged on:

  • Dedication to a customer
  • Impact on customer’s business
  • Good business practices such as:
    • Clear communications
    • Understanding of customer issues
    • Good response to enquiries, questions and issues
    • Competitive client offerings
    • Successful configuration, installation and ongoing service

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Simon and Peter

We welcome Peter Hannah (pictured far right) to our network of Regional Directors.

Peter will be managing The PC Support Group operation in the Anglia Region, providing computer support for Bury St. Edmunds, Cambridge, Kings Lynn, Ipswich and all surrounding areas. He joins us after a distinguished IT career in ICL and later Fujitsu where he managed a number of major customer accounts.

“I wanted to become part of a professional IT support operation that offered outstanding customer service whilst also being technically excellent and The PC Support Group was the perfect choice”.

“I am really looking forward to speaking to local businesses and home users who want to deal with a computer support company that focuses on their needs rather than baffling them with technical talk. Our totally different approach to computer support will be a refreshing change and I can’t wait to help make a positive difference.”

The PC Support Group already provides remote support on an international basis but we are very pleased to add local face to face support in this area of the UK.

If you would like to discuss your IT requirements with Peter then you can contact him through our central number 0845 2233116 or simply click on Request A Service Call button (see top left) and complete the details.

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Philip - Wilmslow Half Marathon 08 - Compressed

Obviously we love providing great computer support to our customers and we equally love growing our business to be the biggest and best in the UK. But we also try to give a bit back when we can.

This month saw one of The PC Support Group founders, Phil Bird, staggering (it was supposed to be running!) around the Cheshire countryside in the Wilmslow Half Marathon. Sunday 30th March saw nearly 4000 people trying to complete the 13.1 mile race. Luckily the weathermen got it wrong again and it was a lovely day… except for the aching limbs!

Phil was pleased that he managed to raise £375 (many donations coming customers and partners of The PC Support Group – Thanks to them) for The Anthony Nolan Trust which provides lifesaving donors for patients in need of a bone marrow transplant. For more information see www.anthonynolan.org.uk.

Never wishing to miss an opportunity Phil insisted on promoting the business to every runner that passed him!

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Simon Albert, co-founder and Operations Director of The PC Support Group, has been recognised as one of the top managed service provider (MSP) executives in the world today in the 2013 survey by US based MSPmentor. This follows on from Philip Bird, Managing Director gaining similar recognition in 2012.

The survey by Nine Lives Media (which operates MSPmentor) identified the top 250 experts, entrepreneurs and executives from across the globe within the IT managed service provider industry.

simon

Simon said, “This is yet another accolade for us all at The PC Support Group and shows that our pro-active approach IT support is truly world class. I’m obviously delighted to be included amongst such a fantastic team of IT professionals”

He added, “2013 was a fantastic year for us with all the main key performance indicators going up and we’re looking forward to an even better 2014.”

MSPmentor monitors IT support businesses and individuals on a worldwide basis and its readership and editorial staff are uniquely positioned to identify the world’s top MSP experts. MSPmentor is the world’s leading managed services provider blog and community—and the ultimate guide to managed services.

The complete MSP Mentor Top 250 list can be found at http://mspmentor.net/top250/2013/intro

If you would like to know more about The PC Support Group services then e-mail [email protected] or fill in the ‘How can we help?’ form on the right.

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The PC Support Group is continuing to grow with the opening of a new office in Hull. The new office will provide IT support and expertise to businesses and home users across Hull and throughout East Yorkshire.

The branch is headed up by Regional Director, Andrew Low, who has 20 years’ experience in the IT industry, bringing with him extensive understanding and knowledge of delivering professional IT services to the commercial sector.

He says:  “The PC Support Group has a strong track record in high quality, award winning IT support and I am delighted to be bringing this service to East Yorkshire.

With the right type of support IT can bring a wealth of benefits to a business, I’m really looking forward to helping businesses throughout the region achieve savings and growth through technology.”

 If you are based in or around the Hull area and would like to speak to Andrew to discuss your requirements then please contact him on 0845 2233116, e-mail [email protected] or fill in the ‘How can we help ?’ form on the right.

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IMG_3844-234x300The PC Support Group are pleased to announce the appointment of Marc Halstead as new Regional Director for the Chester and Wirral region.

Marc joins The PC Support Group with vast experience, having spent over 14 years working in IT, most recently as Network Manager for Mawdsley Brooks in Manchester.

Commenting on his appointment Marc says: “I’m really excited about the challenge ahead. The PC Support Group has a fantastic reputation for offering high quality IT Support and I believe that there’s a great amount of business in the area that would benefit from the services we have to offer. I’m looking forward to building on the company’s reputation of providing small businesses and home users with high quality, professional IT support.”

Managing Director of The PC Support Group, Phil Bird commented: “We are pleased to have Marc on board. With his experience we are confident that he can take The PC Support Group in the Chester and Wirral area to the next level and assist many more people and businesses with their IT challenges”

If you are based in or around the Chester and Wirral area and would like to speak to Marc to discuss your requirements then please contact him on 0845 2233116, 

E-mail [email protected] or fill in the ‘How can we help?’ form on the right.