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Philip BirdPhilip Bird, the Managing Director of The PC Support Group, has been recognised as one of the top managed service provider (MSP) executives in the world today in the 2012 survey by US based MSPmentor.

The survey conducted throughout May to July this year by Nine Lives Media (which operates MSPmentor) identified the top 250 experts, entrepreneurs and executives from across the globe within the IT managed service provider industry.

Phil said, “Both my business partner Simon Albert and I have worked hard over the last few years to build a truly great IT service provider, aimed primarily at SMEs, and it’s great to gain recognition for that work. It’s a huge honour”

He added, “The entire team at The PC Support Group, including staff and Regional Directors, has done an outstanding job of providing Managed IT Services to many hundreds of businesses across the UK. We are pleased with our work so far and we’re even more excited about our future.”

MSPmentor monitors IT support businesses and individuals on a worldwide basis and its readership and editorial staff are uniquely positioned to identify the world’s top MSP experts. MSPmentor is the world’s leading managed services provider blog and community—and the ultimate guide to managed services.

The complete MSP Mentor Top 250 list can be found at http://www.mspmentor.net/250-2/

If you would like to know more about The PC Support Group services then e-mail [email protected] or fill in the ‘How can we help?’ form on the right.

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Carl-Sutton-at-work

 

The PC Support Group has always put investment in the best people and the best technology at the heart of everything we do.

Kaseya, for example, is our highly sophisticated support and management system, typically only deployed across large corporations, but we have brought this technology to the SME market, enabling us to be more pro-active and spot potential problems even before our customers are aware of them – and before they cause damage!

As with all software, the key to maximising its use and making the greatest gains is to ensure that staff are fully trained in its use and it’s to this end that our Remote Management and Automation Engineer, Carl Sutton, recently undertook a course specifically in advanced Kaseya techniques.

Carl has successfully passed his course exam and is now a proud member of KCA’s (Kaseya Certified Administrators). Carl is one of the small band of highly qualified Kaseya Engineers in the UK. All our superb Engineers take reactive calls from our Customers and manage any alerts that we get from our monitoring systems whilst Carl focuses on developing the scripts that do the monitoring and create those alerts. He also creates great self-healing routines where a common issue can be fixed instantly and automatically by our powerful support system.

“It’s been a very interesting time” said Carl, “involving a lot of hard work and additional hours, to understand a fantastic product that our business is so familiar with and dependent upon. During my training I have learned so much about the full capability of Kaseya and I look forward to implementing my new skills and knowledge of the system. It will also be great to help our fantastic team of Engineers to understand even more features that Kaseya offers, knowing that this will mean we can give our customers an even better service, which is something we are constantly striving for”.

Phil Bird, Managing Director of The PC Support Group added “Needless to say – investment in our staff as well as our technology pays dividends for our clients too! The developments that Carl is qualified to create will continue to further lessen IT problems for our customers as well as speeding up our reaction times to a new level of efficiency.”

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Microsoft-Partner-SME-Cloud-Solutions-Logo

 

Microsoft has awarded the status of Partner for Small and Midmarket Cloud Solutions to The PC Support Group. This achievement puts The PC Support Group in the top 5% of the Microsoft partner ecosystem and acknowledges the company’s skills in implementing and supporting Microsoft cloud technologies.

Phil Bird, MD of The PC Support Group said “Most of our clients rely on Microsoft technology and over the last few years we’ve managed to save many of them thousands of pounds by implementing Microsoft cloud solutions, such as Office 365, so we’re delighted that this has been recognised by Microsoft themselves.”

“Of course a full cloud isn’t right for every business so we’re very careful to ensure we combine cloud, onsite and hosted solutions in a way that delivers for our clients”

If you want to know more about how The PC Support Group can help you implement or deliver Microsoft cloud or other business IT solutions then email [email protected] or call us on 03300 886 116.

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SERVICE-PROVIDER-OF-THE-YEARAI-Business-Excellence-Awards
The first quarter of this year has been full of great news for us – not only have we welcomed in a lot of new clients – we’ve bagged two awards as well.

The Network Computing Awards 2015 bestowed this title on The PC Support Group during a ceremony at the Russell Hotel in London on 19th March. The awards were decided on after months of intensive voting by customers of IT service providers.

Phil Bird, Managing Director of The PC Support Group echoed the feelings of all Management and Staff by saying “Awards like this are always special because they are based on votes from our Customers and all those business contacts of ours who believe so strongly in our technical expertise and outstanding customer service. It’s a fabulous reward for all the hard work and efforts of our whole team.”

Event Organiser at Network Computing Magazine’s Event Organiser David Bonner said “The level of voting was highly impressive and we fully congratulate the winners.”

 

Network-Computing-Awards-March-2015-Winner

 

Pictured (above) are Projects Director Phil Case and Brand Ambassador Pam Case receiving the award trophy from Former England cricket captain (far right), Chris Cowdrey, and Comedian and after dinner speaker, Ian Irving (far left).

In the same month we received news from AI Business Excellence that we also won their “Award for Excellence in IT Outsourcing – Merseyside”. They say this is thanks to our “tireless work and dedication” and our “superb performance over the past 12 months”.

The 2015 Business Excellence Awards are all about identifying and honouring the most respected companies and their top level Executives, while recognising and rewarding outstanding performance, success, innovation and ethics across international business communities.