Date:

Author

Category: News.

Simon Albert, co-founder and Operations Director of The PC Support Group, has been recognised as one of the top managed service provider (MSP) executives in the world today in the 2013 survey by US based MSPmentor. This follows on from Philip Bird, Managing Director gaining similar recognition in 2012.

The survey by Nine Lives Media (which operates MSPmentor) identified the top 250 experts, entrepreneurs and executives from across the globe within the IT managed service provider industry.

simon

Simon said, “This is yet another accolade for us all at The PC Support Group and shows that our pro-active approach IT support is truly world class. I’m obviously delighted to be included amongst such a fantastic team of IT professionals”

He added, “2013 was a fantastic year for us with all the main key performance indicators going up and we’re looking forward to an even better 2014.”

MSPmentor monitors IT support businesses and individuals on a worldwide basis and its readership and editorial staff are uniquely positioned to identify the world’s top MSP experts. MSPmentor is the world’s leading managed services provider blog and community—and the ultimate guide to managed services.

The complete MSP Mentor Top 250 list can be found at http://mspmentor.net/top250/2013/intro

If you would like to know more about The PC Support Group services then e-mail info@pcsupportgroup.com or fill in the ‘How can we help?’ form on the right.

Date:

Author

Category: News.

IMG_3828

The PC Support Group is continuing to grow with the opening of a new office in Hull. The new office will provide IT support and expertise to businesses and home users across Hull and throughout East Yorkshire.

The branch is headed up by Regional Director, Andrew Low, who has 20 years’ experience in the IT industry, bringing with him extensive understanding and knowledge of delivering professional IT services to the commercial sector.

He says:  “The PC Support Group has a strong track record in high quality, award winning IT support and I am delighted to be bringing this service to East Yorkshire.

With the right type of support IT can bring a wealth of benefits to a business, I’m really looking forward to helping businesses throughout the region achieve savings and growth through technology.”

 If you are based in or around the Hull area and would like to speak to Andrew to discuss your requirements then please contact him on 0845 2233116, e-mail info@pcsupportgroup.com or fill in the ‘How can we help ?’ form on the right.

Date:

Author

Category: News.

IMG_3844-234x300The PC Support Group are pleased to announce the appointment of Marc Halstead as new Regional Director for the Chester and Wirral region.

Marc joins The PC Support Group with vast experience, having spent over 14 years working in IT, most recently as Network Manager for Mawdsley Brooks in Manchester.

Commenting on his appointment Marc says: “I’m really excited about the challenge ahead. The PC Support Group has a fantastic reputation for offering high quality IT Support and I believe that there’s a great amount of business in the area that would benefit from the services we have to offer. I’m looking forward to building on the company’s reputation of providing small businesses and home users with high quality, professional IT support.”

Managing Director of The PC Support Group, Phil Bird commented: “We are pleased to have Marc on board. With his experience we are confident that he can take The PC Support Group in the Chester and Wirral area to the next level and assist many more people and businesses with their IT challenges”

If you are based in or around the Chester and Wirral area and would like to speak to Marc to discuss your requirements then please contact him on 0845 2233116, 

E-mail info@pcsupportgroup.com or fill in the ‘How can we help?’ form on the right.

Date:

Author

Category: News.

Philip BirdPhilip Bird, the Managing Director of The PC Support Group, has been recognised as one of the top managed service provider (MSP) executives in the world today in the 2012 survey by US based MSPmentor.

The survey conducted throughout May to July this year by Nine Lives Media (which operates MSPmentor) identified the top 250 experts, entrepreneurs and executives from across the globe within the IT managed service provider industry.

Phil said, “Both my business partner Simon Albert and I have worked hard over the last few years to build a truly great IT service provider, aimed primarily at SMEs, and it’s great to gain recognition for that work. It’s a huge honour”

He added, “The entire team at The PC Support Group, including staff and Regional Directors, has done an outstanding job of providing Managed IT Services to many hundreds of businesses across the UK. We are pleased with our work so far and we’re even more excited about our future.”

MSPmentor monitors IT support businesses and individuals on a worldwide basis and its readership and editorial staff are uniquely positioned to identify the world’s top MSP experts. MSPmentor is the world’s leading managed services provider blog and community—and the ultimate guide to managed services.

The complete MSP Mentor Top 250 list can be found at http://www.mspmentor.net/250-2/

If you would like to know more about The PC Support Group services then e-mail info@pcsupportgroup.com or fill in the ‘How can we help?’ form on the right.

Date:

Author

Category: News.

Carl-Sutton-at-work

 

The PC Support Group has always put investment in the best people and the best technology at the heart of everything we do.

Kaseya, for example, is our highly sophisticated support and management system, typically only deployed across large corporations, but we have brought this technology to the SME market, enabling us to be more pro-active and spot potential problems even before our customers are aware of them – and before they cause damage!

As with all software, the key to maximising its use and making the greatest gains is to ensure that staff are fully trained in its use and it’s to this end that our Remote Management and Automation Engineer, Carl Sutton, recently undertook a course specifically in advanced Kaseya techniques.

Carl has successfully passed his course exam and is now a proud member of KCA’s (Kaseya Certified Administrators). Carl is one of the small band of highly qualified Kaseya Engineers in the UK. All our superb Engineers take reactive calls from our Customers and manage any alerts that we get from our monitoring systems whilst Carl focuses on developing the scripts that do the monitoring and create those alerts. He also creates great self-healing routines where a common issue can be fixed instantly and automatically by our powerful support system.

“It’s been a very interesting time” said Carl, “involving a lot of hard work and additional hours, to understand a fantastic product that our business is so familiar with and dependent upon. During my training I have learned so much about the full capability of Kaseya and I look forward to implementing my new skills and knowledge of the system. It will also be great to help our fantastic team of Engineers to understand even more features that Kaseya offers, knowing that this will mean we can give our customers an even better service, which is something we are constantly striving for”.

Phil Bird, Managing Director of The PC Support Group added “Needless to say – investment in our staff as well as our technology pays dividends for our clients too! The developments that Carl is qualified to create will continue to further lessen IT problems for our customers as well as speeding up our reaction times to a new level of efficiency.”

Date:

Author

Category: News.

Microsoft-Partner-SME-Cloud-Solutions-Logo

 

Microsoft has awarded the status of Partner for Small and Midmarket Cloud Solutions to The PC Support Group. This achievement puts The PC Support Group in the top 5% of the Microsoft partner ecosystem and acknowledges the company’s skills in implementing and supporting Microsoft cloud technologies.

Phil Bird, MD of The PC Support Group said “Most of our clients rely on Microsoft technology and over the last few years we’ve managed to save many of them thousands of pounds by implementing Microsoft cloud solutions, such as Office 365, so we’re delighted that this has been recognised by Microsoft themselves.”

“Of course a full cloud isn’t right for every business so we’re very careful to ensure we combine cloud, onsite and hosted solutions in a way that delivers for our clients”

If you want to know more about how The PC Support Group can help you implement or deliver Microsoft cloud or other business IT solutions then email info@pcsupportgroup.com or call us on 03300 886 116.

Date:

Author

Category: News.

SERVICE-PROVIDER-OF-THE-YEARAI-Business-Excellence-Awards
The first quarter of this year has been full of great news for us – not only have we welcomed in a lot of new clients – we’ve bagged two awards as well.

The Network Computing Awards 2015 bestowed this title on The PC Support Group during a ceremony at the Russell Hotel in London on 19th March. The awards were decided on after months of intensive voting by customers of IT service providers.

Phil Bird, Managing Director of The PC Support Group echoed the feelings of all Management and Staff by saying “Awards like this are always special because they are based on votes from our Customers and all those business contacts of ours who believe so strongly in our technical expertise and outstanding customer service. It’s a fabulous reward for all the hard work and efforts of our whole team.”

Event Organiser at Network Computing Magazine’s Event Organiser David Bonner said “The level of voting was highly impressive and we fully congratulate the winners.”

 

Network-Computing-Awards-March-2015-Winner

 

Pictured (above) are Projects Director Phil Case and Brand Ambassador Pam Case receiving the award trophy from Former England cricket captain (far right), Chris Cowdrey, and Comedian and after dinner speaker, Ian Irving (far left).

In the same month we received news from AI Business Excellence that we also won their “Award for Excellence in IT Outsourcing – Merseyside”. They say this is thanks to our “tireless work and dedication” and our “superb performance over the past 12 months”.

The 2015 Business Excellence Awards are all about identifying and honouring the most respected companies and their top level Executives, while recognising and rewarding outstanding performance, success, innovation and ethics across international business communities.