Date:

Author

Category: Remoteworking, VoIP.

Here at The PC Support Group, we’ve been busy supporting our clients to enable their teams working remotely to function effectively and maintain business as usual.   Our own team is working very productively, this way too.

Despite the upheaval and uncertainty about the future, the surprising speed and ease of transition to remote working has led many SMEs to radically rethink the future shape of their businesses, with remote working now increasingly at the heart of their forward planning.

In recent weeks I’ve had many discussions with owners and managers about how to maximise investment value in the technology and platforms required to fully embrace remote working long-term. With that in mind, I’ve got two top tips for today – and the first is to make the move to powerful VoIP (Voice over Internet Protocol) telephony.

VoIP telephony makes remote working easier by enabling voice and video calls and conferencing anywhere in the world, from any device – with just an internet connection. And improved communications means you can manage your remote teams more effectively. Because it’s cloud-based, with VoIP you’ll enjoy:

  • next-generation technology that’s simple to install and easy to use and maintain
  • flexibility to use your own devices, keep the same phone number across all devices, scale up and scale down at speed and work from any location
  • access to the latest versions, updates, applications, and mobile working features, for example, enabling remote workers to appear to be office-based, or virtual geographical numbers where office or service location is important – missed calls and opportunities will be a thing of the past
  • integration with your other business-critical systems and platforms – call with a click of the mouse in your CRM system
  • exciting new opportunities, for example, to recruit remote workers anywhere in the world, adding additional skills, opening up new markets, and cutting costs.

My second top tip for great remote working that really transforms your business is to use as many of the great VoIP features as possible, like call forwarding, auto-attendant and virtual extensions, and fully integrate it with your other business systems too. Unfortunately, some businesses only use some features of VoIP and miss out on the game-changing benefits.

By embracing VoIP in totality, you’ll have a great phone system and secure communications platform that boosts productivity, agility, teamworking, employee satisfaction, and customer service. And you’ll achieve significant savings in business phone line and contract costs with no line rental or contractual commitments or major capital investment.

Customers embracing VoIP telephony tell me they’re amazed at how easy it is to make the switch. Some quick dos and don’ts: Find out when your existing telephony contract expires and use that date to plan your move to VoIP. Check out the strength of your workplace and remote workers’ internet connections. Don’t invest in new traditional hardware.

Then, because we deal with many of our clients’ combined IT and telephony needs, call us on 03300 886116 or email info@pcsupportgroup.com to see how we can help you to embrace and make the most of VoIP, and other remote working technologies too.

Phil Bird

Managing Director, The PC Support Group

Date:

Author

Category: VoIP, IT News.

One characteristic that I know that successful businesspeople display time and time again is the ability to see opportunities where others only see problems.  And for me, the “Great BT PSTN/ISDN Switch Off” has got OPPORTUNITY written all over it!

So, what exactly is this big switch off and why should you be taking action sooner rather than later? Well, this is the process where PSTN (the traditional public switched telephone network) and ISDN lines will finally be switched off and everyone will move to cloud-based telephony or VoIP (Voice over Internet Protocol).  And in case you were unaware the first stage of the process begins in just six months’ time.

But the thing is, why wait? Because even without this move by BT, the advantages of VoIP telephony are so game-changing for SMEs that it’s a no-brainer! VoIP allows you to make voice (and potentially video) calls anywhere in the world, from any device – all you need is an internet connection.

It will transform your business communications. With VoIP you’ll get:

  • substantial reductions – up to 70% – in business phone line and contract bills
  • next-generation technology that’s simple to transition to and easy to use and maintain
  • flexibility to use your own devices, keep the same number across all devices, add and remove users at speed
  • access to the latest versions, updates and mobile working features
  • integration with your other business systems
  • a great phone system to boost productivity, agility and customer service – without ANY capital investment.

The process is simple too. The only things you need to do is check your current contract (don’t accidentally fall into long renewal) and then find a qualified supplier with VoIP experience.  I would strongly recommend one that doesn’t tie you in for any length of time, so you can easily change if your provider doesn’t deliver the service you need.

I know there are people who are still nervous about making the move – and I do understand this because our traditional phone lines have been so familiar to us for generations – so let us help you TODAY.  Here, at The PC Support Group, we look after many of our clients’ combined IT and telephony needs – using a single, trusted supplier will make life easier for you and is more likely to identify more opportunities to take full advantage of VoIP and save more money in the process.

So, if your business is still using the old ISDN lines or if you have already moved to VoIP but are not happy with the service you are receiving then why not email our team on info@pcsupportgroup.com or call them on 03300 886116 for an informal and confidential chat on making the switch to VoIP sooner rather than later.

Phil Bird

MD, The PC Support Group

Date:

Author

Category: VoIP, Business.

Don’t you think it’s amazing that today’s copper telephone lines in premises are the same as 150 years ago?

But all good things come to an end sometime, I guess. And that sometime is now! Big changes are gathering pace as the telecoms industry ditches its expensive and unwieldy legacy infrastructure to take full advantage of the tremendous benefits of cloud-based telephony or VoIP (Voice over Internet Protocol).

Have you heard that next year, in 2020 BT will begin phasing out its old-style landlines and will then switch them off altogether in 2025? I was explaining this to one of our clients the other day and the reaction was “that’s OK, we’ve got plenty of time then”. Wrong.

The thing is, in business planning terms, 2020 is just around the corner. So, if you’re one of the millions of UK organisations still using ISDN, for example, believe me, now’s the time to make the move to the cloud.

Because even without the news from BT, the advantages of VoIP telephony are so game-changing for SMEs that it’s a no-brainer! VoIP allows you to make voice and video calls anywhere in the world, from any device – all you need is an internet connection.

Cloud-based telephony will transform your business communications. With VoIP you’ll get:

  • significant reductions in business phone line and contract bills
  • next generation technology that’s simple to transition to and easy to use and maintain
  • flexibility to use your own devices, keep the same number across all devices, add and remove users at speed and work from any location
  • access to the latest versions, updates and mobile working features
  • integration with your other business systems
  • a great phone system to boost productivity and agility, without ANY capital investment

I’m often struck by how many people are nervous about making the move – and we’re always pleased to be able to put their minds at rest. There’s really nothing to lose and everything to gain.  The only things you need to do is check your current contract (don’t accidentally fall into renewal) and then find a qualified supplier with VoIP experience.  I would strongly recommend one that doesn’t tie you in for any length of time, so you can easily change if your provider doesn’t deliver the service you need.

Here, at The PC Support Group, we deal with many of our clients’ combined IT and telephony needs so if you’d like to discuss your options, the benefits you can expect, and how we can help you to make it happen, call us on 03300 886116, contact us here or email us on info@pcsupportgroup.com for an informal and confidential chat.

Phil Bird

Managing Director, The PC Support Group