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Downtime is one of those dreaded words that gives business owners and managers nightmares. When some or all of your people can’t access core IT systems it’s always bad news – for relationships with customers, for productivity, for employee morale and, ultimately, for the bottom line.

The damage and cost of unplanned downtime depends on how long systems are down for, and how much each business relies on smooth-running technology, for income and customer satisfaction. Even planned downtime can cause problems and, these days, is often unnecessary.

Running an IT and telephony support business like I do, I’d love to be able to say that unplanned downtime is 100% avoidable! The reality is that it’s very difficult to prevent every conceivable cause of downtime. Occasionally even the best technology fails and human error is always a possibility.

Faced with a challenge like this, if you’re anything like me, you get practical – very quickly! What do we do about this then? Well, here are some key things you can do to minimise unplanned downtime – and even planned downtime too, come to that!:

  1. Create a strategy and action plan to actively manage all aspects of your IT
  2. Put a disaster recovery plan in place
  3. Organise regular automated backups
  4. Regularly check your backups
  5. Monitor and update all your devices and systems.

The thing is, for most SMEs with limited IT resources and expertise,  the most efficient and cost-effective way of ensuring that these tasks are completed and checked is to work with a trusted IT service partner with specific technical expertise and management skills.

Although there are costs involved, as there are engaging with any supplier, these are usually very reasonable, while the impact of not making this investment can be huge, even existential.

Just one more tip: Make sure your prospective partner offers flexible terms so that you can quickly and easily go elsewhere if you need to – beware those businesses that want to tie you down to long contracts with onerous terms!

If you’re concerned about the impact that downtime could have on your business and what you can do to prevent it, call us on 03300 886116 or email info@pcsupportgroup.com  for a confidential chat about how we can help. Meanwhile, we’ve also created this helpful guide to finding the right IT service provider.

 

Phil Bird,

Managing Director, The PC Support Group