Frontline Trust

A faith-based charitable organisation that is transforming the lives of thousands of people in the UK, Asia and Africa.

Frontline’s outsourced technology partner The PC Support Group transitioned the charity’s IT systems to a cost-effective, streamlined and efficient cloud-based solution, equipping it with the tools and systems to help it achieve its ambitious expansion plans.

Key Benefits

Modernised, streamlined and integrated IT infrastructure enables flexible, productive and secure ways of working
IT administration and budgeting significantly simplified and more transparent
40% reduction in monthly support costs
Long term partnership with The PC Support Group ensures ongoing best advice and guidance
Thousands of pounds saved through efficiency gains, plus major capital investment avoided
Frontline’s life-changing social services and community programmes extended as a result, on Merseyside and in India and Africa.
Expert IT support and access to a wide range of technical skills

Client Quote

The PC Support Group project team did a fantastic job of leading us through this transition – from looking at the available options, to helping us identify ways we could maximise the benefits. The team were brilliantly committed to getting it right for us.

John Gibson - CEO, Frontline Trust

The Client

Frontline Trust is a thriving, faith-based charity located in Liverpool. It has more than 1000 members of all ages who take part in a huge range of activities every day throughout Merseyside and beyond. It has an extensive outreach programme and supports children and families by providing day nursery and parent and toddler group services.

With its sister charity, the Imagine If Trust, Frontline also delivers essential social and community projects on Merseyside, tackling food poverty, homelessness and isolation, and in Asia and Africa too, providing education, healthcare and support services for vulnerable women and children in countries such as India and the Democratic Republic of Congo.

There are 40 employed staff and a further 250 volunteers working across the two organisations, and ambitious plans for a major expansion of its community projects and support services.

The Challenge

Frontline was launched in 1992. In common with many charitable organisations, its IT systems and equipment had been constructed and operated on a piecemeal basis, with tactical investments in new infrastructure taking place to fix individual problems and to meet immediate, often short-term requirements. The result was a patchwork of technologies and functionality.

In recent years, as its programme of outreach, social services and community projects has grown both in the UK and abroad, Frontline’s IT requirements have become steadily more sophisticated.

Its growing team of employed and volunteer workers require secure, flexible access to data and systems and an ability to work collaboratively, with fast access to technical support when they need assistance.

Despite the best efforts of its in-house IT engineer to keep systems and equipment up and running, Frontline was facing the prospect of potentially significant capital expenditure to update its failing IT infrastructure.

Servers were reaching end of life, there were real risks of downtime and lost data, the data back-up measures were limited, files were often stored on local machines and it was extremely difficult for staff and volunteers to work remotely. In a nutshell, Frontline’s IT environment was no longer fit for purpose and it was time for a root and branch reassessment of its options.

The Solution

The PC Support Group spent time with Frontline to understand current and future working patterns and requirements – and its aspirations for the role IT could play in achieving its goals.

Frontline was keen to utilise cloud systems and approved The PC Support Group’s recommendation to move its entire email and file sharing systems to Microsoft Office 365, all in the cloud, removing the need for investment in local servers and reducing operating costs.

Microsoft Azure was also added to the mix to manage user logins, completely removing the need for a new, on premise server, while Frontline also decided to discontinue its inhouse IT support function, moving to The PC Support Group’s fully managed, outsourced service.

A comprehensive implementation plan was developed by The PC Support Group’s project management team to handle all aspects of the deployment, ongoing roll out and achievement of a smooth transition to the new tools, services and ways of working.

Client Quote

The PC Support Group’s team was enormously patient with us, getting to know our business and explaining the different options that were available and the benefits of each. It was great to be able to plan this change with people who understood our needs and our existing systems, but who would also be involved in supporting our people once the solution had been implemented.

John Gibson - John Gibson, CEO, Frontline Trust.

The Results

Frontline’s IT infrastructure has been modernised, streamlined and integrated, providing staff and volunteers with fast, consistent, flexible and secure access to data, documents, systems and colleagues, regardless of where they are in the world.

Staff and volunteers with differing levels of IT capability have been guided through the transition, and helped to embrace new tools and systems and a new way of working, to make the most of what the latest technology can offer. A highly responsive support team is now just a call away, able to provide hands-on advice and assistance.

Frontline’s ability to organise and manage its activities, services and community programmes has been significantly enhanced, with its Merseyside team now enjoying closer and more productive contact with their international colleagues. The move to Microsoft platforms and technologies in the cloud avoided the impending need for substantial investment in physical infrastructure – while at the same time ensuring that

staff and volunteers have access to the latest, high quality technology and functionality, without the geographical and performance limitations of a physical infrastructure.


Moving to the cloud and outsourcing day-to-day maintenance and support services is saving Frontline 40% of the salary costs of an in-house IT engineer, as well as thousands of pounds each year in infrastructure and other costs. These are vital for a charitable organisation, enabling precious resources to be reallocated to its essential services and community programmes.

Organisation and administration of the IT environment has been simplified, with The PC Support Group providing a single, trusted source of support, maintenance, management, advice and guidance. And the close partnership has resulted in additional, unforeseen benefits too, such as a reorganisation of Frontline’s printing capabilities, improving functionality for staff and producing further financial savings.

Client Quote

I was very nervous about what I might lose in the transition – but I now consider it a massive gain for staff and management - we all love the service provided by The PC Support Group!

We were brilliantly supported throughout the implementation, the team addressed all the challenges with patience and professionalism. They have done an outstanding job in leading us through the project and ensuring that we gained the benefits that we needed.

“The main issue was our lack of knowledge, but The PC Support Group team worked through all the issues very straightforwardly. There was no downtime for users beyond a couple of minutes to install the client software and, once staff got used to the new system, they really appreciated the increased flexibility that it brings to their working days.

The PCSG team never tired of addressing every minor concern and practical issue that arose. It’s at those times that you find out whether your partner is committed to a great outcome for you. Our conversations were always clear and straightforward – with alternative solutions being offered when my preferred option was cost prohibitive.

What is most impressive is that The PC Support Group has that excellent – and unusual – combination of the strategic and planning skills required to achieve a transition on this scale, and the attention to day-to-day detail and delivery. Having a partner with both skill sets in one place is priceless for us.

John Gibson - CEO, Frontline Trust.

What next?