CASE STUDY

MIRIS International

A leading company in security and risk management offering global security solutions when operating in challenging and hostile environments

The PC Support Group works with MIRIS International to supply key services to its operational headquarters and support to over 100 deployed field operatives with the latest in flexible mobile technology.

Key Benefits

Fast response times for demanding business environment
Trusted partnership with The PC Support Group ensures stability and security
Improved connectivity and flexible access
Excellent unbiased knowledge enabling best solution implementation

Client Quote

The PC Support Group is a vital part of what we do and without their support and expertise we
would definitely not be in the strong position that we are today.

Mike Williams - Managing Director, MIRIS International

The Client

MIRIS International is a security risk management consultancy providing services to the maritime, corporate and private sectors.
The company offers a range of maritime security risk management services to meet the global requirements of ship and yacht owners, managers and charterers. With its experience of operations in the Indian Ocean, South East Asia and off the coast of West Africa, MIRIS is well placed to provide consultancy, training and operational security teams in high risk areas.
MIRIS also provides a range of corporate and private security services tailored to meet the specific requirements of business or the private sector. Their experienced consultants can review security requirements, conduct security and risk assessments, and coordinate and deliver a bespoke security service.

The Challenge

MIRIS International operates in some of the most dangerous waters around the globe providing armed protection teams to a range of commercial and private shipping organisations.
The firm uses IT systems to track the locations of ships and its teams and needs round the clock support.
MIRIS Managing Director Mike Williams said that his security team were increasingly reliant on mobile devices and it was important that he had improved connectivity and responsive IT support.

Client Quote

The PC Support Group has continued to show impressive commitment to the unusual intensity of our operations and have proven they understand the importance of a speedy turnaround on any IT-related issues that might threaten our system’s integrity. There is a lot of trust now on both sides. They know our business and it works well.

Mike Williams - Managing Director, MIRIS International

The Solution

The PC Support Group works with MIRIS International to supply key services to its operational headquarters and support to over 100 deployed field operatives with the latest in flexible mobile technology.
With The PC Support Group’s help, individual devices are configured to deliver highly confidential internal emails to MIRIS teams in support of their operations. “We can never be without them,” he said.
The PC Support Group’s Operations Director Simon Albert, who oversees the delivery of the service package, explained that to maintain 24/7 operations the team at The PC Support Group uses latest cloud based infrastructure that is fully compliant with world-class industry standards including ISO 27001, EU Model clauses, HIPAA BAA, and FISMA, and verified by third-party auditors.
They also supply a dedicated team to remotely monitor server activity and head off technical trouble before it arrives.
Simon again: “MIRIS are dealing with real life piracy involving ex-Royal Marine personnel and live ammunition. They demand the highest standards, and we need to make sure we deliver a service that meets their expectations.
“Experience helps,” added Simon. “We’ve been providing support to the MIRIS worldwide team for over two years now. We are very familiar with the serious context of their job. We have to get it right.”
MIRIS’ Managing Director, Mike Williams, said every one of their suppliers is vetted to check for the same commitment to high end professional solutions and an excellent risk management approach. The PC Support Group tick all the boxes.

What next?