IT SUPPORT MANAGER

This is an exciting opportunity for someone to lead the technical support team in a fast growing and dynamic IT support business.

The PC Support Group’s mission is to be the preferred and trusted provider of IT services to small businesses throughout the North West of England (Liverpool, Manchester and surrounding areas). The business has grown over the last few years and the owner/directors have ambitious plans increase this growth exponentially.

We are now looking for an experienced, ambitious and enthusiastic IT Support Manager to join the team to help take the business forward.

This key role involves a high degree of responsibility and a wide-ranging remit. Your key areas of responsibility include:

  1. Managing and mentoring a team of engineers to ensure they deliver IT support services to an exacting standard to small and medium sized businesses (mainly based in Liverpool, Manchester and surrounding areas)
  2. Liaising with clients, managing expectations and handling escalated support issues to ensure total client satisfaction
  3. Ensuring the growing support team (currently consisting of a Support Team Leader and 5 engineers) remain motivated and we continue to have high staff retention
  4. Ensuring a culture of Continuous Improvement is championed throughout the team

You will report to the Service Delivery Manager but you will be expected to be self-driven, want to take ownership and responsibility, and be able to operate for substantial periods without supervision. You will have excellent communication skills, a proven track record of delivering successful IT support in a private sector environment and a real enthusiasm for delivering outstanding client service

 

If you are interested in either of these roles then please send your CV and details of your rates to [email protected]. No agencies please.

 

There are currently no job vacancies within The PC Support Group, but please keep checking back as we are continuing to expand and new opportunities come up on a regular basis. Thank you.