This process is designed to work with Windows 7 or 10 only.

  1. Get your remote access username and password from PCSG engineer if you don’t already have it. If you’ve already been allocated a reference ID for your request, please quote it when you call to help our engineer to locate the information.
  2. Download and run this program: click here
  3. Launch Internet Explorer. Unless you know where the icon for it is, we recommend clicking on the start button and then typing “internet explorer” until you see it come up in the results above where you’re typing, and then click on it when it does, see the item we’ve highlighted with a red box in the image below:
  4. If Internet Explorer doesn’t come up when you search for it, then it might need installing on your computer. To do that, follow this link to install it. If you’re struggling please call us as usual for support
  5. Go to and log in using the username and password provided to you.
  6. You should then see a page like the one below, feel free to call us for help if you don’t. Look for and click on the ‘Remote Control’ option showing highlighted in the red box on the image.  Please don’t click any other options. The ‘Chat’, ‘Data Backup’ and ‘VPN’ functions are not activated, and we will not provide support if you click on them:
  7. After clicking on the ‘Remote Control’ button above, you should see a pop up at the bottom of the browser saying, “Internet Explorer blocked a pop-up from”. Select “Always allow”, as shown in the red box below:
  8. You may then get a pop-up box saying “A website wants to open web content using this program on your computer”. If you do, click on ‘Do not show me the warning for this program again”, and then click on ‘Allow’, as shown in the image below:
  9. After that, press the same ‘Remote Control’ button again:
  10. If you get a pop up saying “Do you want to allow this website to open a program on your computer?” then untick where it says “always ask before opening this type of address”, so you’re not bothered by this box again, and then click on the ‘Allow’ button:
  11. If all went to plan, then you should now have a remote window onto your remote computer. You can make the window full size as you would with any other program, and if you have more than one screen on your remote computer you can:
    1. Flip between screens using the Display chooser, shown highlighted in red below,
    2. Repeat step 9 above to open another remote window, so you can have two screens (or more if you keep repeating step 9) open at the same time. If you have more than one screen on your remote working setup, you can have one remote window on your left screen, and the other on your right, etc