MartynBest

Without The PC Support Group’s help our business would not be the smoothly run and growing operation that it is, and I would wholeheartedly recommend them to any business that requires top class IT support. They have unquestionably raised the bar for IT service levels to small businesses.

The PC Support Group has a very simple output for my business – they allow us to do our job better than we would do without them. Do not let this compliment remain understated; this output is outstanding in its delivery across many quality parameters.

Their friendly, professional and business focused approach has been a refreshing change from the many IT services I have previously used. They took time to understand our issues, gained a thorough understanding of our set-up, our plans for growth and our needs going forward. They then provided imaginative solutions which addressed not only our immediate problems, but the root cause of them, and the long-term solution. They also spotted opportunities for us to take advantage of our existing IT systems and gain efficiencies with little or no additional investment.

The PC Support Group’s pro-active preventative maintenance seems light-years ahead of the traditional break/fix approach that appears to be the norm within the IT service industry. They often tell us about issues before we know we have them and resolve them before they become major problems for the business. This approach has massively reduced system downtime and has saved us tens of thousands of pounds in previously lost billable hours.

Their ability to provide instant remote support, even if our staff are mobile, has also been invaluable. Not only has it massively improved the speed and efficiency with which our problems are dealt with, but the knowledge that there is always someone there to help has increased the confidence and ability with which our staff utilise our technology.

Without The PC Support Group’s help our business would not be the smoothly run and growing operation that it is, and I would wholeheartedly recommend them to any business that requires top class IT support.

The PC Support Group has unquestionably raised the bar for IT service levels to small businesses.