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5G: The Questions You Were Too Afraid To Ask

5G Questions4G may still be a relatively new phenomenon, but already there is talk of 5th generation broadband being a real possibility in as little as five years time.

While much of the world has yet to experience the full benefits of 4G services, technologically-obsessed South Korea has already announced a £900million investment to fund its successor, while Chinese firm Huawei is also spending $600 million on 5G research between now and 2018.

And at the same time Prime Minister David Cameron has announced plans to introduce 5G to the UK thanks to a partnership with Germany as the world prepares for a “new industrial revolution.”

But despite all the talk and promises of huge funding there are still people wondering exactly what it is that’s getting everyone so excited?

So if you’re still a little confused about what 5G can actually offer you and how it will change your life, here are the answers to just a few of those burning questions.

 1. I’ve only just got 4G, so how far away is 5G technology?

Don’t trade in your handset just yet, at the moment 5G is more of a grand plan than a proposition. In 2015 the World Radio Communications Conference (which meets once every four years) starts negotiating how to standardise technical specs, meaning we might just see companies discussing the possibility of upgrading existing cellular and antenna towers across the world – that’s when the dream could become a reality.

2. OK, so what can I expect from 5G?

5G will be thousands of times faster than current 3G and 4G mobile networks, meaning you shouldn’t notice any delay when accessing the internet or using an app. You should also be able to transmit massive data files such as high quality digital movies pretty much without limitation.

3. Nice, but how does it work?

5G isn’t just about more bandwidth; it’s actually about boosting the efficiency of radio signals through advances in transmission and reception technology. Put simply a breakthrough will need to be made in the way that antennas connect to the network before 5G can really work – much like an increased water flow requires a wider pipe.

4. Now I’m excited. But is there anything that might stop it happening?

Probably the biggest obstacle at this moment in time is battery life. With more “hyper transceiving” at much, much higher speeds, energy use is going to go through the roof, and as we know, battery life isn’t great in mobiles at the moment as it is. Research is already underway into ways to reduce power consumption in devices – possibly through microchip design.

5. So come on then, how will it change my life?

Downloading will be much quicker for a start. With 4G, an 800 megabyte movie takes around 40 seconds to download; with 5G that would be cut to one second. There is also the possibility of something known as the “Internet of Things” – a concept of endowing ordinary objects with low-power internet connections. This could allow electricity meters to communicate directly with the National Grid, or a fridge that can tell when your milk is running low and orders more for you.

In the words of Prime Minister David Cameron: “This has enormous potential to change our lives.”

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Rolling the Dice… are you still gambling with your IT Systems?

OLYMPUS DIGITAL CAMERAThis week saw World Backup Day, so are you still gambling with your I.T?

When you left for work this morning did you lock up your home? Did you lock up your car in the car park or your cycle to the railings? Of course you did, after all you do’nt want anyone ransacking your home or stealing your transport do you? At work you may have a password on your computer, or codes to get you into various parts of the building.

What if I told you that you were still leaving the door wide open for a malicious attack that could literally cripple your business within hours?

Way back in February of 2013 I wrote a blog asking people not to be the hacker’s best friend and now it is time for a reminder. Since publishing that post, we have been approached nearly every week by a business whose website has disappeared or been pointed to another less than family-friendly site – the heart-breaker is that some of these are our clients, who we have regularly reminded to take backups and perform updates.

Let us be clear here, this relates to everything I.T. Your smartphone or tablet will probably automatically update most of its programmes (although it is worth checking regularly), but when it comes to your computer and your website, it really is imperative that they are kept up to date and it makes sense to get reputable help to do this.

This is simply because as fast as we plug one hole in a computer programme or website, the hackers and malicious attackers are looking for a new way to exploit our programmes and systems.

So what’s the worst case scenario?

Well if your website contains details of your clients including past orders and payment information this could be stolen to be misused elsewhere. Every product painstakingly added to your shop, every piece of text, every photograph, every testimonial, lost forever.

What about your computers? Your emails and all the information they contain now in the hands of a professional thief, those expensive programs some costing thousands, client details, projects, etc. Within a very short space of time your business and everything that makes it work could be lost.

You can gamble as many do, that you will not be the next one targeted, however the dice is loaded against you. The attackers have specialist tools forever searching for the next victim. So what are you going to do? Keep rolling the dice and hoping? As my kids would tell me, this really is a ‘no brainer’.

Most reputable web designers and I.T. support companies offer the peace of mind of secure back-ups for a fraction of the cost that it would be to rebuild your computer or website from scratch. Think of it like insurance, we get it with the hope that we will never need it, yet we sleep a lot sounder knowing it is there.

Guest Post by Peter Dean – Debayne Web Design – Weaving the Web your Way.

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Microsoft Calls Time on Windows XP

windowsxpOn 8 April Microsoft will finally cease its support for the struggling operating system Windows XP – a decision that’s bound to be met with a mixed reception around the world.

The software, launched in 2001, is still installed on a third of all PCs globally and only Windows 7 (released in 2009) has managed to have any real impact on its usage, being installed on just under half of all PCs today.

But Microsoft would much prefer that people were using the very latest OS, Windows 8.1 as XP has become known as something of a “zombie”.

In fact, its demise has been a long time coming. Microsoft even released an XP End of Support Countdown Gadget just to make sure everyone knew it was soon to be defunct – and this news could be the gentle nudge that PC users have needed to encourage them to upgrade.

So if you’re one of the many users still loyal to XP, be prepared for vultures in the form of hackers, viruses and malware to begin circling over the rotting corpse of XP as Microsoft stop releasing security patches and updates for the soon to be deceased software.

But what has caused this long overdue fall from grace?

Well, put simply, XP became far too popular for its own good. A gap of six years between its release and Vista was far too long and in that time new computers were being shipped with XP pre-installed. So by January 2006, 400 million copies were in use – for many, it was their first taste of a Windows operating system and as the saying goes: “If it ain’t broke, why fix it?

This long period of market dominance gave XP plenty of time to gain a real foothold in the market, blowing any competition that had gone before it out of the water. And as some companies and organisations don’t update their machines for years at a time, the numbers soon mounted up.

So what can XP users do now?

As for alternatives, aside from users purchasing a new machine, they have the option to upgrade to a more up-to-date version of Windows. But it’s worth bearing in mind that Windows 7 has already been made pretty much obsolete thanks to the newer Windows 8, which incorporates a new interface and touch screen technology.

The choice is yours when it comes to finding a replacement, so choose wisely. But one thing is for sure, Microsoft will be glad to see the back of the monster it created with XP.

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Microsoft set to announce Office for iPad?

Office-iPadShares in Microsoft have soared following rumours that their Office suite will soon be available to use on the iPad.

So is there any truth in this latest round of Microsoft-Apple gossip? Well, it seems we won’t have to wait long to find out.

Reuters recently reported that Microsoft had a full version of its Office suite ready to release for on iOS, it just wasn’t sure when the company would make the announcement. Well, the answer could well come sooner rather than later.

Microsoft is holding a media event on Monday March 24th in San Francisco to announce what it called “some news related to the intersection of cloud and mobile”.

But despite the rather mundane billing, it’s been deemed a big enough deal that new CEO Satya Nadella will be in attendance – the plot thickens.

It’s widely believed that Microsoft has been working on an iOS version of Office for some time now, and the expectation was that a finished article may have even been released even before a full version is available for tablets that run on Windows.

But the delay has cost the Windows giant an estimated $2.5 billion per year in lost revenue as an ever frustrated “app generation” become tired of waiting and turn to other readily available alternatives.

If Office for iOS is released it only goes to show how the popularity of the tablet has grown sufficiently enough to warrant their own brand of software packages as they quickly evolve into full-featured computers – changing the way they are seen by both developers and users alike.

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10 Defining Moments in the History of the World Wide Web

Web Defining MomentsOn 12 March, 1989 Tim Berners-Lee was working at the Swiss physics laboratory Cern when he produced a technical paper which was the blueprint for The World Wide Web (you may have heard of it).

The immediate response to this ultimately life changing proposal was somewhat underwhelming as his boss commented: “Vague, but exciting”.

Yet 25 years on nobody could have imagined just how revolutionary, groundbreaking and “exciting” this technological breakthrough was to become.

The web has gone from being something that no one had heard of to something none of us can live without – all in a quarter of a century.

From one basic website to almost 200 million around the globe, here are 10 defining moments in the evolution of the World Wide Web – some of which have enabled you to read this blog from the comfort of your home or office.

1. First Proposal (1989)

The Web’s ultimate founder – Tim Berners-Lee – writes a paper called “Information management: A proposal”. In it, he sets out what would become the World Wide Web. His proposal envisages a system of interlinked documents that could be stored in a variety of locations, and be looked at using a ‘browser’ application, which would open the internet to potential mass use.

2. Birth of the Web (1991)

The first web pages begin to appear. Initially they are limited and offer little appeal or interest. However, Berners-Lee’s dream has become reality and the system he dreamt-up is now proven to work.


The web’s first ever page. As you may expect, a little unspectacular.

3. Windows 95 Launches (1995)

In August of this year, Windows 95 is launched. Complete with built-in browser “Internet Explorer,” the sale of affordable PCs that can easily surf the web rockets and Microsoft CEO Bill Gates, who had foreseen the “internet tidal wave”, becomes a household name.

4. Internet Explorer 3.0 Released (1996)

When Microsoft released its updated version of Internet Explorer, free with Windows software, the practice known as ‘bundling’ suddenly hit the headlines. The company was brought to the attention of anti-monopoly bodies in the US and EU, due to its massive market dominance and tendency to favour Microsoft’s own applications.

5. The Arrival of Google (1997)

With search engines still in their infancy, browsing was to be propelled into the new century thanks to the arrival of a program we all now take for granted. Stanford University students Larry Page and Sergey Brin registered the domain in September and you could say the rest is history. Starting out in a friend’s garage, Google hit one billion monthly visitors in May 2011 and earned $55 billion in 2013 alone. It now handles more than five billion searches a day.

Google in 1997

What the original Google looked like.

6. File Sharing Explosion (1999)

By the end of the 1990s the World Wide Web was so efficient at sharing information the new practice of “File Sharing” soon became the latest phenomenon. No provider was more recognisable than Napster, which popularised the MP3 music format at the cost of millions to the music industry in the process. Napster was shut down by the US district court in 2001 in a bid to prevent the illegal sharing of copyrighted music, but official paid services are now a recognised form of obtaining music and movies.

7. The Emergence of Social Networks (2003)

Myspace and LinkedIn arrive, following 2002′s relatively unsuccessful Friendster. But undoubtedly these sites were only a precursor to the hugely successful Facebook, which arrives some 12 months later. Mark Zuckerberg founds “The Facebook” in his college dorm room, but initially only to Harvard students. In 2006 (the same year a previously unheard of Twitter is created) Facebook expands to anyone over 13 with a valid email address and by 2014 had over 1.2 billion registered users.

Facebook first page

How Facebook looked in 2004.

8. iPhone Hits the Shelves (2007)

Web browsing becomes much more of a mobile experience thanks to the emergence of the smartphone. Apple leads the way as it launches the iPhone, with what the late Steve Jobs calls: “The first fully-usable browser on a cell phone”. Claiming, “It’s the internet in your pocket for the first time ever.” By the end of 2013, one in every five people in the world owns some form of smart phone.

9. Google Unveils Chrome Browser (2008)

Google releases a range of products including a freeware browser called “Chrome.” They also reveal an operating system that consists of the browser along with a set of web-based applications – replacing traditional, locally installed software.

10. The emergence of “Hacktivism” (2011)

With greater amounts of information being shared, the risk of that data falling into the wrong hands is increased. This was highlighted by a number of hacking scandals, and none more so than the case of Wiki Leaks. Founded in 2006, Wikileaks – a site dedicated to anonymously publishing confidential data – hits the headlines by releasing footage from a US airstrike in Baghdad. When PayPal refuses to process public donations to Wikileaks, it’s attacked by another hacker group, Anonymous – costing the company £3.5 million in a matter of days.

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I don’t really need IT support… or do I?

My Brother is a Bit of a Whizz…

… and he tends to help out if I have a problem – so I don’t really need IT Support.

I have heard that phrase (and its slight variations – after all it’s sometimes a cousin) so very often that my heart goes out to all those ‘Bit of a whizz’ relatives out there!

Being married to one such ‘whizz’ I know only too well what it’s like for them.  Friends, relatives and neighbours alike will call whenever there’s an IT panic on for them and, more often than not, expect him to give up some spare time to get them sorted out.

The trouble is – not all computer problems can be sorted really quickly – and they might happen just when he’s settling down for some hard-earned time off with the PCSG Engineers helping small business - compressedfamily.

So – on behalf of those ‘Bit of a Whizzes’ everywhere AND to help YOU avoid unmitigated business disaster, here’s what you might want to consider before saying you ‘don’t need IT Support’

Think about your PC-savvy relative or friend …

  • Is he/she highly qualified and experienced?  It’s a highly specialised area, and all their hard work over the years is surely worth remuneration – should they REALLY be giving it away FOC?
  • When he/she has put in a full day of Techie Support for businesses – do they REALLY want more of it at home?
  • Are you the ONLY person who calls on them?  They may get a bit swamped with these sorts of requests and be far too polite to say anything!
  • What if something goes very wrong and you lose everything on your PC – which results in the loss of your business.  What’s that going to do to your relationship with your ‘whizz’? Is it really fair to put that level of responsibility on them in the first place?

Think about YOU and YOUR BUSINESS …

  • Is your friend or relative doing PRO-ACTIVE maintenance work on your IT system to ensure things have less chance of going wrong in the first place; saving you time and money?
  • Is your technical friend monitoring your back ups and anti-virus?
  • Do you know what qualifications and experience your ‘whizz’ truly has? Are they working in IT currently?  If not, how are they keeping up with industry changes that may affect your computer systems?
  • Do they have server experience?
  • Can you get hold of them every minute of the working day?
  • Do they never get sick or go on holiday?
  • Is the software they have installed legitimate? Not only does pirated software pose a threat to you and your business from a legal perspective, it also can’t be updated which means it is vulnerable to virus and malware attacks which could bring your IT system to a standstill.

There are certain things that make a lovely addition to your business – a coffee machine, a water cooler, a good photocopier … but your Computer(s) are not one of these ‘nice’ additions.  They are ESSENTIAL.  Without them you may not have a business.  You may be able to ignore the dust if the cleaner calls in sick – but you’re going to need ongoing maintenance and reliable IT support to keep your business in operation!

Pam Case is the Brand Ambassador at The PC Support Group and loves letting people know how we can help them with their IT systems

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Does a start-up or small business need computer support?

By Guest Blogger Peter Dean of Debayne Web Design

Support imageWhen setting up a new business the emphasis is often on costs. Thanks to the recent re-emergence of EU funding, there may be some help available and many small banks are now onside offering free banking whilst you find your feet – even small loans to help you on your way.

Because the focus in these early days is often on watching every penny going in and out, there is a temptation to ignore or skate around some issues that, in time, could prove to be a huge blow to the business. One such potential issue is that of protecting the data stored on computers.

When you think of it, many business computers get rather a bad deal, every day they pop into life and perform all of the many tasks that you throw at them with ease and precision, day in day out, many for years at a time.

Then comes the day that you switch on your trusty machine and nothing happens. You frantically rush around the office checking power supplies and perhaps try a different monitor in the hope that it is only the screen that has ‘died’.  A cold feeling begins to settle on you, you may get angry and curse that infernal box (which as mentioned above, has been serving you for many years up until now) or you may sit, trying the power button for a few minutes in the vain hope that something will happen.  But still it sits mute.

For many businesses this is the point when they realise just how much they rely on that computer:-

  • The CRM system that took years to populate,
  • Hundreds of email correspondences stored away for ‘safe keeping’,
  • The information about staff, wages, banking and suppliers, products and services,
  • Data for the new website,

All now unreachable in a silent box.  They may still have a few contacts on their mobile phone and a few bits on a tablet, but this is nothing compared to what is suddenly beyond their reach.

Unfortunately for many, this is the only time when they think that perhaps they should have protected all of their work, their business, from this very problem.  It has to be pointed out here that if the hard drive on the machine has failed, then there is a good chance that all of this important data is lost forever.

These blogs have, in the past, talked about making back-ups and those of you who are doing these regularly can take a huge sigh of relief here, as everything is not lost. There is still the point however that you must now source a new machine (or repair the existing one), install all of your programs and replace all of those back-ups.  All of this is going to take a lot of time and depending on your level of expertise, may involve getting additional help from a local computer shop who may charge you the earth simply because you know no better. This additional time spent away from your business may cause serious problems and may even cause your clients to start looking elsewhere whilst you run around trying to sort your machine out. Imagine all of that additional stress!

Whether you rely on one or one hundred computers in your business, their upkeep should not be ignored and never taken for granted.  Wouldn’t it be better if when your computer finally fails, you can just pick up the phone and call your trusted IT Support Company to sort everything out for you?  So this comes back full circle to our title for this post – Do I need Computer Support? Our answer has to be -  do you prefer the alternative?


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The Seven Deadly Sins of IT Support Companies


Does your IT Support ensure your systems are good enough OR do they ensure that they are actually giving you a competitive advantage?

If something goes wrong – do you rest assured that you have an IT support partner you can rely on?

Not sure?  Then consider these seven signs that mean it’s time to consider a new IT support partner…



1. You only talk to your IT Support when something goes wrong

A good IT support firm will perform preventative maintenance to reduce the chance of things breaking in the first place. You should feel able to turn to them for advice whenever you need it – do you have unlimited telephone contact during each working day all in with the price of your contract?

In short, they should be more than The Emergency Service for your business-critical computers. If they’re not, you can almost certainly get better value elsewhere.

 2. The IT Company don’t return your calls, BUT their Invoices arrive very promptly!

This is a pretty clear sign that you’ve moved from being the client they need to impress to being the client they can count on to keep paying the bills.

Maybe your support firm is overworked and it’s a temporary blip while they expand.  Or perhaps they’re focusing on new business to the detriment of your service. Either way, it’s time to have a chat with them – and if it’s not resolved – start looking elsewhere.

 3. You can’t get hold of them when you need them

It’s not uncommon for people work longer than the traditional 9-5 these days and sometimes that IT emergency is going to hit before 9am, or after 5pm, or even at the weekend!  Does your IT support company have extended hours for emergencies?

 4. When everything seems to be “extra”

If you’re being told that things like connecting a mobile phone to your PC or sorting out a printer issue will cost you “extra” then you’re finding hidden costs and your bill can be mounting up.

 5. It’s never their problem…

And they always point you to another supplier like your internet provider or software provider and you bounce around in the middle getting nowhere.  Surely, a good IT Support Company should feel like they partner with you – like they are your own IT Dept.  They should be offering to make those calls for you at no extra cost – not leaving you playing tennis and passing on techno-jargon you may not understand or want to get involved in.

 6. They don’t seem to embrace new technology

Business IT is a fast-changing world. If your support company refuses to support new technology like smart phones, tablets or cloud services, you need to find a supplier that will.

These new technologies aren’t going away and can bring huge benefits to your business.

 7. At the end of your contract, they want to tie you in for another long period of time

It’s time to ask the question “why do I need to be tied into a contract?” If your IT Support Company is giving you the level of excellence you need and deserve – you’re not going to leave them!  If a long service contract makes that particular alarm bell ring, look for a no-tie-in contract with a company that knows they have to work hard and smart to keep your custom!

REMEMBER: IT COSTS NOTHING TO GET A SECOND OPINION – call us at The PC Support Group – where we put Technology on YOUR side.

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Five Reasons Why Facebook Will Die Within Five Years

facebook-byeDid you know that Facebook recently celebrated its 10th Birthday?

Where would we be without 10 years of “pokes”, “likes”, and status updates that have kept us riveted regarding the goings-on of people we barely even know?

Probably a whole lot better off, actually. But that’s not the point.

Facebook has certainly changed the way many of us live our lives and connect with friends and family, but I wouldn’t start planning for its 20th celebrations just yet if I were you.

The site that put social networking on the map may have been conceived in a  Harvard dorm room, before going on to become one of the biggest success stories in recent history with 1.23 billion active users – but already there are dissenting voices suggesting it won’t see another 10 years.

If recent studies are to be believed, Facebook’s days are numbered. With some reports suggesting a haemorrhaging of users, apathy among young users and one even comparing it to an infectious disease.

Astonishingly, researchers at Princeton have even predicted that Facebook will lose 80% of its users within the next three years.

So exactly why is something that’s been so popular for so long being written off so soon, just months after being valued at almost $100 billion?

Here’s why Facebook might just die within five years of now.

1. It has become “boring”

Despite figures showing that 89% of 18 to 24-year-olds in the US used Facebook in November 2013, there is a feeling that Facebook is failing to connect with its younger users.

Digital agency iStrategylabs used Facebook’s own social advertising data to estimate that three million US teenagers had left Facebook in the past three years and an EU-sponsored Global Social Media Impact study concluded that many teenagers felt that it was “basically dead and finished.”

Just like a new toy, Facebook’s honeymoon period can’t have much longer left before people become fed-up with telling everyone what they had for tea last night.

2. Users are losing privacy

This isn’t about the ability to guess someone’s password, hack into their account or post comical status updates. There are actually many more valid reasons (think stalkers, jealous exes or potential employers).

Last year Facebook removed the option to keep your name hidden when people search you. They also forced people to control their privacy settings on a time consuming item-by-item basis.

So the only way to stay anonymous is to block people, alter your name so it doesn’t appear when people search your real one – or, of course, quit Facebook entirely.

3. Rivals are becoming more competitive

With the emergence of other sites such as Instagram (a Facebook off-shoot, yes), Pinterest and the impressive growth of Facebook’s bitter rival Twitter, there are simply more options on offer to social networkers. You never know, even Google+ might catch on one day!

Take Twitter, for example. You’re not restricted to sharing information with people who you are not connected with and you can follow who you like. Imagine going to a party where the only people you could mix with were all your existing friends – that is Facebook.

Remember MySpace? The site which pretty much laid the foundations for social networking as we know it today has simply fallen by the wayside due to the growth of Facebook – and there’s nothing to suggest history can’t repeat itself.

4. The original audience is growing up

Facebook was built for college students. But those students who were the early adopters are grown up now. Some have kids, mortgages and jobs. And even though they might post the odd comment, photo or a video, this group certainly aren’t the avid Facebook users they once were.

Or maybe it’s just that the novelty value isn’t there for the generation that is now growing up with Facebook in the same way as it was for those of us who bought into it wholesale when the concept was new and fresh?

5. Falling revenue

This might seem strange, seeing as Facebook is currently one of the most highly valued companies in the world. But despite all the impressive figures, it just isn’t a very effective money maker in the long-term.

The company generated $3.7 billion in advertising revenue in 2011. A tidy sum, yes. But back then a peak of 845 million people were using Facebook. Based on an average of 700 million users over a 12 month period, that’s just over $5 per user per year. But should that number of users fall considerably (as predicted) this figure will drop like a stone. And remember, that’s revenue, not profit.

Ask yourself this; when was the last time you clicked on a Facebook advert?

Facebook may well be the social number one for now but, just like any fad, nothing lasts forever.

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The 25 Most Common Passwords: Is yours one of them?

PasswordsA list of the 25 most guessed passwords in 2013 has been released – with “123456” being hacked more than any other.

An unoriginal option, maybe, but it’s proven to be the most common and means last year’s most commonly used password – “password” (ironically) – has been relegated to second place.

Other popular passwords in the running included “abc123,” “111111,” and “letmein”.

The list, which is released annually by SplashData and compiled from files containing millions of stolen passwords, is an attempt to highlight the danger of poor personal security and encourage users to come up with more original, as well as stronger passwords.

So, what can you do in order to keep your computer and valuable information safe at all times?

Think about using long words rather than shorter ones. This gives potential hackers less of a chance when it comes to making an educated guess or just getting lucky.

Using your company name or even the name of the program you are using (Photoshop123) is also a big no-no.

Punctuating passwords with spaces, characters or even symbols is also a good way to stretch out your password and making it less predictable, without it becoming more difficult to remember – “your@name*” for example.

But whatever you choose you should never make life easier for the hacker by keeping your carefully chosen words the same for all accounts. Try to think of something memorable but with different variations for each – just be sure to remember which one is for which.

Below is the full list of the 25 most commonly used passwords – is yours one of them? Perhaps it’s time to change!

  1. 123456
  2. password
  3. 12345678
  4. qwerty
  5. abc123
  6. 123456789
  7. 111111
  8. 1234567
  9. iloveyou
  10. adobe123
  11. 123123
  12. admin
  13. 1234567890
  14. letmein
  15. photoshop
  16. 1234
  17. monkey
  18. shadow
  19. sunshine
  20. 12345
  21. password1
  22. princess
  23. azerty
  24. trustno1
  25. 000000

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