About Us
We understand that the only way to build a great company is by hiring dedicated employees and providing excellent customer service.
Our People Guide Our Success
The PC Support Group is a multi-award-winning provider of managed IT and telecommunications services. With our wealth of expertise and commitment to excellence, we're more than just an IT support company – we're your technology partner.
Our team of IT experts brings years of industry knowledge to every client relationship. We offer both hands-on support and high-level consultancy, effectively becoming an extension of your team. This approach has earned us an impressive 98.998% customer satisfaction score across 2,500+ users.
Nearly 200 businesses trust us to manage their IT and protect them from cybercrime. We build strong, lasting relationships with our clients, partners, and suppliers, living our values every day.
Striving For Excellence
We’re super proud of the 5-star reviews that we receive from our clients daily (and we believe in shouting about them) and did we mention that we have won awards for our excellent service (lots of them!) so we must be doing something right.
The PC Support Group is a great place to work, as each employee is valued and not just a number, all the staff gel to create a great working team
Dawn Boyle, Administration Manager
Working for PCSG has enabled me to continue building my skillset for the future, with the chance to earn certification recognised industry wide, I've been able to develop from a university graduate to an IT support professional
Ged Riley, IT Support Engineer
The PC Support Group is a fantastic environment to work in, develop your skillset and gain exposure to new technologies and opportunities. Everything the company does is built around providing exemplary customer service excellence. Within this environment I've found there are no limits to personal and professional growth
Duncan McEvoy, IT Support Manager
The senior staff and directors are always approachable and are continually striving to improve working conditions including hybrid working, reviews of working hours and training
Andy Cannon, Senior Support Engineer
Living Our Values
Our values reflect not only how we promise to treat our valued clients but also how we treat our suppliers, partners, and even each other within The PC Support Group. We love working with organisations that share our values and work ethics, and we value the great relationships we have with all our clients, partners, and suppliers.
FREEDOM OF EXPRESSION
To freely express ourselves is to define who we are - what we think and how we feel. We do so positively, constructively and with a friendly attitude.
INTEGRITY
We give advice in our client’s best interests and we deliver on our promises. We mean and do what we say. This is essence of honesty, truthfulness and sincerity and it is who we choose to be.
RESPECT
We earn respect by thinking positively and by showing the abilities, qualities and achievements expected of our position. We show respect by having due regard for another person’s feelings, wishes and rights.
SHARED COMMITMENT
We seek to maintain a shared commitment with everyone we work with to achieve great outcomes by being mutually invested and supportive of each other. We communicate, so that our shared commitment is clear and agreed, working together towards common goals, united in actions, focus, and priorities.
TRUST
We have confidence in the reliability, honest and ability of each other, and by living these traits in all that we do, we will earn the trust of our colleagues, clients and suppliers.
Making A Positive Impact
We’re committed to making a real difference beyond our core business. Our CSR approach drives us to implement tangible processes for responsible and sustainable operations.
We’ve established meaningful initiatives that benefit our team, the local community, and the environment. From reducing our carbon footprint to supporting local charities, we’re constantly seeking innovative ways to contribute positively to society and the planet.
We were proud sponsors of the Team England Special Abilities Unified Pom World Champions
We were proud sponsors of the Team England Special Abilities Unified Pom World Champions
Supporting charities with Christmas Jumper Day at The PC Support Group
Phil Bird, CEO of The PC Support Group presents the Rumworth School football team with their new kit
Where We're Based
Our Liverpool and Manchester offices anchor us in the Northwest, but our reach extends across the UK through our remote IT services. We blend nationwide support with a strong local focus, serving Northwest SMEs and non-profits with tailored solutions.
Working In Partnership
We have a number of industry accreditations which mean we are well placed to deliver trusted IT support. We’re proud to be a Microsoft Partner, a member of the Apple Consultants Network, Kaseya Datto Gold Global Partner and Cyber Essentials accredited. We know just how important reliable and smooth-running technology is to business success. That’s why over 200 businesses trust us to manage their IT and protect them from cybercrime.
Passion for Technology
Join our tech-passionate team where your wellbeing truly matters. As Workplace Wellbeing Charter holders, we're committed to our employees' health and development. We're always looking for talented people to grow with us.
Hear From Our Valued Clients
It’s reassuring to deal with The PC Support Group who are experts in their field. They have the ability to assess and action Cyber Security requirements quickly and proficiently. As a result we have never experienced a security breach and our down time has been kept to a Minimum.
Mark Whittle - Influential Agency
We’ve been working with The PC Support Group for several years; they’re friendly, helpful and deal with any critical issues quickly and effectively.
Brian Jackson - Brian Jackson & Co Solicitors
The PC Support Group project team did a fantastic job of leading us through this transition – from looking at the available options, to helping us identify ways we could maximise the benefits. The team were brilliantly committed to getting it right for us.
John Gibson - Frontline Trust
Would we recommend The PC Support Group to our clients? We've already referred several. We would never make a recommendation or a referral unless we had complete confidence in the company, its values and its impact on our brand and reputation.
Matthew Brown - Adding Value Accounting
It’s very reassuring to know that The PC Support Group is always there to help us, whatever our needs are, to ensure the smooth daily running of the company. We have complete faith in them, whatever the problem, we know that they can always solve it – and that’s priceless.
Kirsten Goddard - ALLpaQ Packaging Group
I wanted to put in place a robust system and approach to cybersecurity and once again The PC Support Group’s project manager took control, guided us through the Cyber Essentials certification process and made it simple and straightforward for us.
Simon McLoughlin - Creed Communications
Since working with The PC Support Group our IT now runs much more quickly. More than that, they were proactive in suggesting new systems that have made home and remote working a pleasure and saved us several thousand pounds of investment in equipment.
Emma Bounds - Andy Bounds Ltd
The PC Support Group has been outstanding. They have delivered what we aspire to provide for our clients – commitment, measured recommendations, professional delivery and ongoing expert advice. They have transformed our view of how technology can support our business goals.
Graham Russell - AMION Consulting