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About Us

We understand that the only way to build a great company is by hiring dedicated employees and providing excellent customer service.

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Our People Guide Our Success

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The PC Support Group is a multi-award-winning provider of managed IT and telecommunications services. With our wealth of expertise and commitment to excellence, we're more than just an IT support company – we're your technology partner.

Our team of IT experts brings years of industry knowledge to every client relationship. We offer both hands-on support and high-level consultancy, effectively becoming an extension of your team. This approach has earned us an impressive 98.998% customer satisfaction score across 2,500+ users.

Nearly 200 businesses trust us to manage their IT and protect them from cybercrime. We build strong, lasting relationships with our clients, partners, and suppliers, living our values every day.

Striving For Excellence

We’re super proud of the 5-star reviews that we receive from our clients daily (and we believe in shouting about them) and did we mention that we have won awards for our excellent service (lots of them!) so we must be doing something right.

Our Experienced Team

Our expert team is always ready to help, offering advice and going above and beyond for our clients’ needs. Our senior leadership team is:

Phil Bird

Chief Executive Officer

Simon Albert

Chief Technical Officer

John Brogan

Operations Director

Living Our Values

Our values reflect not only how we promise to treat our valued clients but also how we treat our suppliers, partners, and even each other within The PC Support Group. We love working with organisations that share our values and work ethics, and we value the great relationships we have with all our clients, partners, and suppliers.

FREEDOM OF EXPRESSION
To freely express ourselves is to define who we are - what we think and how we feel. We do so positively, constructively and with a friendly attitude.

INTEGRITY
We give advice in our client’s best interests and we deliver on our promises. We mean and do what we say. This is essence of honesty, truthfulness and sincerity and it is who we choose to be.

RESPECT
We earn respect by thinking positively and by showing the abilities, qualities and achievements expected of our position. We show respect by having due regard for another person’s feelings, wishes and rights.

SHARED COMMITMENT
We seek to maintain a shared commitment with everyone we work with to achieve great outcomes by being mutually invested and supportive of each other. We communicate, so that our shared commitment is clear and agreed, working together towards common goals, united in actions, focus, and priorities.

TRUST
We have confidence in the reliability, honest and ability of each other, and by living these traits in all that we do, we will earn the trust of our colleagues, clients and suppliers.

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Making A Positive Impact

We’re committed to making a real difference beyond our core business. Our CSR approach drives us to implement tangible processes for responsible and sustainable operations.

We’ve established meaningful initiatives that benefit our team, the local community, and the environment. From reducing our carbon footprint to supporting local charities, we’re constantly seeking innovative ways to contribute positively to society and the planet.

Where We're Based

Our Liverpool and Manchester offices anchor us in the Northwest, but our reach extends across the UK through our remote IT services. We blend nationwide support with a strong local focus, serving Northwest SMEs and non-profits with tailored solutions.

Working In Partnership

We have a number of industry accreditations which mean we are well placed to deliver trusted IT support. We’re proud to be a Microsoft Partner, a member of the Apple Consultants Network, Kaseya Datto Gold Global Partner and Cyber Essentials accredited. We know just how important reliable and smooth-running technology is to business success. That’s why over 200 businesses trust us to manage their IT and protect them from cybercrime.

Passion for Technology

Join our tech-passionate team where your wellbeing truly matters. As Workplace Wellbeing Charter holders, we're committed to our employees' health and development. We're always looking for talented people to grow with us.

 

 

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Hear From Our Valued Clients

Book A Consultation

You can book a meeting with one of our consultants and we’ll be happy to discuss your current business challenge.