
Meet the Team

Our Experienced Team
From the first point of contact with The PC Support Group, our dedicated support staff and expert engineers are always on hand to offer advice and expertise, going the extra mile to make sure our clients are happy. Get to know them here.
Phil Bird
Chief Executive Officer
Simon Albert
Chief Technical Officer
Prior to founding The PC Support Group in 2006, Simon was Head of IT for the European division of the world's largest paper producing organisation.
Having considerable technical knowledge, Simon has an eye for detail and he leads The PC Support Group’s drive to continually enhance efficiencies with the ongoing development of quality processes and world class systems.
Simon’s business philosophy is to ensure we listen and deeply understand our clients’ objectives and needs, then deliver to an outstanding level that exceeds expectations; and by doing this our success will naturally follow.
His personal philosophy is to speak up for the protection of nature, our environment, human and animal rights; whilst upholding the peace and rule of law through his role as a magistrate since 2020.
John Brogan
Operations Director
Stella Albert
Financial Administrator
Jake Thomas
Client Success Manager
Jake has worked very successfully in sales for 11 years, specialising in VoIP phone systems before joining us. After 3 years as BDM with The PC Support Group, Jake moved into the new role of, 'Client Success Manager', which capitalises on one of his many strengths - enthusiasm (which is great to be around).
When he isn’t working, Jake likes to spend time with his family, supporting Liverpool FC, gaming and renovating his house.
Dawn Boyle
Administration Manager
She is our office first aider (well qualified we think!) and most importantly our social organiser. What can we say – every office needs a Dawn! When she is not looking after us in the office, Dawn can be found exercising with glow sticks in the dark (don’t ask!)
Dean Culverhouse
Service Desk Co-ordinator
Dean’s been immersed in the world of IT since 2011, with a passion for tech that started long before it became a career. From early days repairing PCs and laptops to training others, then diving into office and infrastructure support, he’s worn many hats. After five years out in the field as a Project Engineer, Dean returned to the support desk at PCSG, where he brings a wealth of hands-on experience. These days, he’s all about automation — a firm believer in “do it once, do it right, and don’t touch it again.”
Outside the office, you’ll likely find him at the gym, buried in a good book, catching a show, or hiking with his husky.
Phil Case
Senior Support Engineer
Andy Cannon
Senior Support Engineer
He started at PCSG as a 2nd line support engineer before being promoted several times internally to the role he now does.
When Andy is not looking after our valued customers and keeping the rest of the support team in check, he likes to completely escape from computers and ringing phones. His idea of bliss is taking long walks with his dog and camping trips which are turning into glamping trips as he gets older (his words not ours!!)
Oluwaseyi Onamusi
Service Desk Engineer
Gerard Riley
Service Desk Engineer
Jordan Copsey
Service Desk Engineer
Jordan graduated with a BSc in Computer Science from The University of Essex. His passion for IT kickstarted when he built his first computer at the age of 14 - Blue Peter, eat your heart out!
Getting to the heart of a problem and breaking it down to find a solution is one of the things Jordan enjoys most about his job. He's looking forward to deepening his knowledge of cyber security and cloud architecture here at PCSG.
Jordan also wants to get to know his new adopted home of Liverpool better and make time for his hobbies of keeping fit and enjoying a game or two of football (we'll skip over the fact that he's an Arsenal supporter ).
Anna Johnson
Service Desk Engineer
Anna graduated in 2024 with First Class Honours in Cybersecurity and gained experience as an IT Analyst at TriRx, resolving IT tickets and leading projects.
Her dissertation focused on creating a training course to help users recognise and prevent social engineering. Passionate about cybersecurity, Anna is committed to finding solutions to its challenges.
Outside work, she enjoys music, concerts, and vinyl collecting. A proud Liverpool resident and Beatles fan, Anna is also an animal lover with two beloved dogs.

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