Posted by & filed under GDPR, Cloud Computing, Data Backup, IT News, IT Security, IT Support, Microsoft Office.

For businesses who have chosen cloud-based data hosting services, there’s a temptation to relax and think “great, we’re paying someone else to take care of our data, we don’t need to worry about it anymore.”

Of course, using cloud-based services can deliver major benefits for businesses. But it’s vital to remember that all the data you have “in the cloud” is still stored in a physical data centre somewhere in the world, managed by your cloud service provider.

So, good data security practice means that it’s essential to have exactly the same knowledge about how and where your data is being handled “in the cloud”, just as if it was sitting on a server in your office!

Unfortunately, worrying research results published recently by leading hosting provider TeleData UK reveals that large numbers of firms are lacking this very basic information:

  • 42% don’t know the location of the data centre their provider is using
  • 25% don’t even know if it’s in the UK
  • 33% don’t know if the data centre is ISO compliant.

That’s alarming enough, but the standout statistic for me is that 43% of businesses don’t know whether the data centre they are using has a failover to a secondary location should an outage occur.

Let’s just think about the size of the huge risk that those businesses are taking. One day, everything’s rosy in the garden, customers are happy and business is booming – then bang! Suddenly they can’t access their data. They don’t know where their data is, they don’t know how long they might be without it – or if they’re ever going to be able to access it ever again!

Committing to a cloud service provider requires detailed due diligence and fact-checking to confirm the service is fit for purpose, that all risks and eventualities have been considered and minimised, and that all GDPR and ISO compliance requirements have been met.

I bet those businesses who don’t know where their data is stored, know every dot and comma about their alarm system – which company supports them, where they are based, how long it will take them to get to the office in the event of a problem. Yet many seem to know far less about their data, their most valuable asset.

At The PC Support Group, we specialise in Microsoft Office 365 because from our long experience we believe it’s the best – and a major advantage is its transparency – you can sign in (or your IT support provider can) and find out everything you need to know about the data centre where your data is stored. That’s hugely reassuring in my opinion.

If you have any concerns about how your data is being stored and handled or would like an  informal chat about how we can help provide peace of mind or improve your data security arrangements, call us NOW on 03300 886 116 or email info@pcsupportgroup.com

Phil Bird

Managing Director, The PC Support Group