Our co-managed IT support package is the ideal solution if you need a trusted partner to work along side your existing in-house IT Team.
Co-managed IT support is the perfect solution for companies seeking a trusted partner to work alongside your existing in-house IT staff to co-manage their IT department.
Our co-managed IT service combines your existing in-house IT team with our IT experts to create a single comprehensive, effective IT operation.
Our Co-Managed Support Services
Unlimited telephone assistance
24/7 monitoring & management
Unlimited remote support
Our team can remotely connect to your computers and immediately start working on a problem. No time limits and no hidden costs
Dedicated IT manager
You will have a close relationship with a senior manager and will get to know many of our staff personally, making them a real extension of your business
Unlimited on-site service
In the unlikely event we can’t fix your system remotely we will arrange for one of our locally based engineers to attend your site at no extra cost
Our support includes a regular, comprehensive maintenance process, carried out remotely and securely, helping to prevent problems
More comprehensive support
A broad range of experience – our engineers will bring expertise beyond that of the existing in-house staff
With our rolling monthly contracts, you have greater flexibility to adapt according to your business requirements
With a co-management approach, IT support is available even if your in-house staff is on vacation or taking sick leave. meaning reduced downtime and in turn, increase employee productivity
With our fixed monthly fee, you have better control over your IT expenses as well as reduced overhead costs
Access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible
Alleviate the pressure on busy service desk staff
Delegated workload and relief for drowning internal departments
Additional resources and skillsets for half the cost of an FTE
We also occasionally use their services to supplement our internal capabilities when we’re busy managing other projects. Again, their staff have built a rapport with our IT team and our business and are able to continue service without problem.
Managed IT Service Providers: A Guide to Choosing The Right Partner.
Managed IT service providers can help businesses like yours to reach their full potential by providing additional support and consultancy. This allows you to focus on your business and what you do best, without worrying about IT issues.
Download your free eBook, Managed IT Service Providers: A Guide to Choosing The Right Partner.
Within this comprehensive guide, you’ll find a range of information to help you understand the world of managed IT and how it can benefit you and your business.
What is a co-managed IT support service?
Imagine collaborating with an expert IT team, with both your internal staff and an external provider sharing responsibilities for managing your IT infrastructure. That's co-managed IT support in a nutshell. It's a hybrid model where your in-house team tackles tasks they excel at, while the provider handles areas where they have specialist expertise or capacity.
Think of it as a flexible bridge between managing your IT entirely in-house and fully outsourcing it. You leverage the strengths of both worlds, creating a customised solution that suits your specific needs.
What are the benefits of co-managed IT services?
Co-managed IT can be beneficial for businesses for a number of reasons:
* Augment your existing team: Access specialised skills and resources to fill skill gaps or handle specific tasks.
* Cost-effective: Minimise expenses compared to fully outsourcing while retaining control.
* Increased efficiency: Focus your internal team on strategic initiatives while the provider handles routine tasks.
* Improved performance: Achieve optimal uptime and security with proactive monitoring and maintenance.
* Scalability: Adapt to your evolving needs with a flexible service model.
* Peace of mind: Collaborate with experienced professionals for enhanced security and proactive management.
Is co-managed IT right for my business?
Consider co-managed IT if:* You have an established IT team seeking to extend their capabilities.
* You face specific IT challenges requiring specialised expertise.
* You want to reduce costs without sacrificing control.
* You desire a flexible and scalable IT solution.
However, if you have a very small IT team or limited budget, fully managed IT might be a better fit.
How are roles and responsibilities divided in co-managed IT?
The responsibility of roles can vary based on your business’ needs and your internal IT resource. However, many of our clients tend to outsource things like user support, routine maintenance, hardware management, network security and troubleshooting to us as their support provider.
This frees up their internal IT specialists to focus on more business-focused tasks that will help to drive innovation and improve productivity. For example, configuring and maintaining key software such as CRM and ERP systems.
However the partnership works, regular communication and collaboration are crucial for seamless service delivery.
How much does co-managed IT cost?
Pricing depends on the services chosen, the size of your IT environment, and the complexity of your needs. Generally, it's less expensive than fully managed IT while offering more control than traditional outsourced solutions. Often, providers offer flexible pricing models, so you can tailor the service to your budget