Remote IT Support Services
Although you may not be able to see them, our Remote Only IT Support team is always there to help. From managing your cyber security to monitoring your network from a remote location, there’s always a dedicated remote engineer working on your network.
The option for rolling monthly contracts means we must perform to the highest levels to retain your business and gives you the flexibility that you only pay for what you need.
Our Remote IT Support Services
Unlimited telephone assistance
You can call us as many times as you want and speak to an engineer for as long as you need and know that is won't cost you a penny more
24/7 monitoring & management
Unlimited remote support
Dedicated IT manager
You will have a close relationship with a senior manager and in all likelihood, you will get to know many of our staff personally, making them a real extension of your business
Our support includes a regular, comprehensive maintenance process, carried out remotely and securely, helping to prevent problems
By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help you to save thousands of pounds a year
Proactive remote management and strategic planning minimises downtime and ensures the best use of technology
Your systems are proactively monitored remotely which means issues are resolved before impacting the business
Empower your business
Our expert team will advise you on the latest technologies that will make a real difference to your business
Protect your business
Access to our security knowledge and solutions helps protect your data and reduce the risk of cybercrime
speed issue that has plagued us for 10 years! More than that, they were proactive in suggesting new
systems that have made home and remote working a pleasure and saved us several thousand
pounds of investment in equipment. And all for a smaller monthly support fee than we’ve paid with
anyone else. I’m pretty impressed and look forward to working with them for years to come.
Managed IT Service Providers: A Guide to Choosing The Right Partner.
Managed IT service providers can help businesses like yours to reach their full potential by providing additional support and consultancy. This allows you to focus on your business and what you do best, without worrying about IT issues.
Download your free eBook, Managed IT Service Providers: A Guide to Choosing The Right Partner.
Within this comprehensive guide, you’ll find a range of information to help you understand the world of managed IT and how it can benefit you and your business.
What is remote IT support?
Remote IT support offers assistance with troubleshooting and resolving technical issues without the need for on-site technicians. Your devices connect securely to the provider's system, allowing them to monitor for performance or security issues, diagnose problems, perform maintenance, and implement solutions remotely.
What are the advantages of a remote IT support service?
Remote IT support can provide a range of benefits for your business, such as:
* Faster resolutions: Technicians can access your systems directly, often leading to quicker fixes.
* Reduced costs: No travel expenses for on-site visits, potentially leading to lower support costs.
* Increased productivity: Minimal disruption to your workflow as most issues can be handled remotely.
* Wider expertise: Access to a larger pool of experienced professionals compared to internal resources.
* Improved security: Providers usually offer robust security protocols to protect your data during remote sessions.
* Extended support: Access to help whenever you need it, even outside regular business hours.
How can I find a remote IT service provider that I can trust?
When it comes to choosing the right provider, there are several things to look for that will help you choose with confidence. Consider the following:
* Experience and expertise: Look for providers with a proven track record in your industry.
* Security measures: Verify their data security protocols and ask about potential risks and mitigation strategies.
* Testimonials and reviews: Read customer feedback to understand their reputation and service quality.
* Communication and responsiveness: Ensure they have clear communication channels and respond promptly to inquiries.
* Pricing and cost transparency: Compare pricing models and service packages to find one that fits your budget.
* Support scope and limitations: Understand what type of issues they handle and any potential limitations in their services.
How much does remote IT support cost?
Pricing models for remote IT support can vary, but common options include:
* Per-issue fees: Pay only for specific issues you encounter.
* Hourly rates: Charged based on the time spent resolving your problem.
* Tiered monthly plans: A service plan that provides a set amount of access for a predetermined fee.
* Unlimited monthly plans: A service plan that provides full monitoring and unlimited support for a fixed fee.
Choosing the right model depends on your individual needs and usage patterns.
How secure is remote IT support?
Reputable remote IT support providers implement robust security measures, including:
* Securely encrypted connections: Protecting data exchange during remote sessions.
* Multi-factor authentication: Adding an extra layer of security for access control.* Data privacy policies: Ensuring transparent and responsible data handling practices.