Meet the Team

With an IT technical background, Phil has over 30 years of director level experience and has previously successfully started, built and sold his own software company. When Phil isn’t absorbed in the business and hasn’t got a sports injury (sorry Phil), he enjoys keeping fit through running, going to the gym and road cycling. He also loves nature and hopes one day to get involved in a rewilding project. In the meantime he has to make do with letting a bit of his lawn be taken over by "weeds".

Simon has 30 years of IT service, support and management experience; with 15 years at director level.
Prior to founding The PC Support Group in 2006, Simon was Head of IT for the European division of the world's largest paper producing organisation.
Having considerable technical knowledge, Simon has an eye for detail and he leads The PC Support Group’s drive to continually enhance efficiencies with the ongoing development of quality processes and world class systems.
Simon’s business philosophy is to ensure we listen and deeply understand our clients’ objectives and needs, then deliver to an outstanding level that exceeds expectations; and by doing this our success will naturally follow.
His personal philosophy is to speak up for the protection of nature, our environment, human and animal rights; whilst upholding the peace and rule of law through his role as a magistrate since 2020.

When he’s not being a self-confessed IT nerd, John enjoys a good board game with friends. Interestingly (or we think so,) John once lived in China training teachers at an international school. If you worked with him you would know how passionate John is about following processes!

Stella’s admin experience started with data entry for the world’s largest paper producer (which is where she met her future husband, Simon). She did all the admin when The PC support Group was still in its fledgling stages back in 2006 before it grew to the size it is today. Today Stella’s role in the business is to manage the day to day finances, invoicing and credit control; and crucially overseeing the monthly payroll run! When Stella has any free time, she likes to spend it having a nice walk with her family and Buster the dog or pottering in her garden at home.

With an IT Engineer background Emma has worked in automotive manufacturing industry for over five years but before then also completed 10 years in the Royal Navy as a Communications Specialist, where she became a natural born leader and has developed impeccable organisation skills (organised and bossy in other words).
In between her time running around after her toddler Cammi, she can be found doing DIY, building flat pack furniture or making multiple Macramé crafts for family and friends. Her biggest love after her daughter is anything Harry Potter related.

Duncan has 30 years on his IT passport! He spent 23 years as Senior IT Engineer, Technology Distribution Manager and IT Manager for American Airlines – moving their entire European operations site during a snow storm, whilst keeping the business operational; that was fun, apparently!  Duncan also worked on the Isle of Mann for the Bank of Ireland as Lead IT Engineer and Telecoms specialist on a project to develop the world’s first Offshore Internet Bank. 

In his spare time, Duncan is an LFC fan and a bit of a Sci-Fi geek. He’s spent over 20 years teaching Historical European Martial Arts and if that wasn’t enough, he recently started competing in Strongman Competitions, before he gets too old for all that nonsense!

Jake has worked very successfully in sales for 11 years, specialising in VoIP phone systems before joining us. After 3 years as BDM with The PC Support Group, Jake moved into the new role of, 'Client Success Manager', which capitalises on one of his many strengths - enthusiasm (which is great to be around).

When he isn’t working, Jake likes to spend time with his family, supporting Liverpool FC, gaming and renovating his house. 

Dawn has over 25 years’ experience in admin working for several of the emergency services as well as the Home Office and the NHS. Dawn takes care of most of the important general office duties such as stock control, client telephone billing & contracts as well as overseeing our staff H&S and HR requirements.
She is our office first aider (well qualified we think!) and most importantly our social organiser. What can we say – every office needs a Dawn! When she is not looking after us in the office, Dawn can be found exercising with glow sticks in the dark (don’t ask!)

Robert started as a Computer Support Apprentice and has been a Computer Support Engineer for nearly four years now. He has worked in various sectors including Education (helping set up The Government UTC Schools Project), waste management and even car rentals. People say that Robert is a calming person (exactly what you need when you come to us), well when he’s not busy gaming or his other main hobby – cars!

Phil has been with The PC Support Group now for over ten years and done practically every IT role you can imagine which makes his experience pretty rounded. Phil loves travelling and particularly likes going on unusual holidays like when he travelled to Borneo and stayed in a long hut with locals. Different hey!

Andy has been in IT for over 30 years, starting off as an electronic engineer repairing Ethernet communications equipment. From there he worked in Network Support in The Big Smoke before returning to his northern roots and moving into field service.
He started at PCSG as a 2nd line support engineer before being promoted several times internally to the role he now does.
When Andy is not looking after our valued customers and keeping the rest of the support team in check, he likes to completely escape from computers and ringing phones. His idea of bliss is taking long walks with his dog and camping trips which are turning into glamping trips as he gets older (his words not ours!!)

Seyi studied computer science at university and has been a Desktop Support Engineer for just over a year. Prior to that she was an IT Support Engineer at Cerco IT where she gained experience in CRMs and migrating between operating systems amongst other things. She describes herself as very dedicated (which we’re glad to hear) especially to her second love – football.

Ged studied IT in university for 4 years, getting his BSc in Computer Security and an MSc. Since then he's been freelancing before joining The PC Support Group as a Desktop Support Engineer. His main hobby is following football, as 'an unfortunate supporter of Everton Football Club'! He also really enjoys collecting vinyl records.

Liam's career in IT began as an Apprentice at Direct Accident Management Services. Before that, he worked in the hospitality sector, including managing a restaurant where he enjoyed being part of a team and helping customers - all good traits and skills for working here at The PC Support Group!
IT security and hardware is an area of IT that Liam particularly enjoys - so much so that he also uses time away from the office to stay up to date. Outside of work, he's a big supporter of Liverpool Football Club and enjoys video games and most things to do with tech.

Jordan graduated with a BSc in Computer Science from The University of Essex.  His passion for IT kickstarted when he built his first computer at the age of 14 - Blue Peter, eat your heart out!

Getting to the heart of a problem and breaking it down to find a solution is one of the things Jordan enjoys most about his job.  He's  looking forward to deepening his knowledge of cyber security and cloud architecture here at PCSG.

Jordan also wants to get to know his new adopted home of Liverpool better and make time for his hobbies of keeping fit and enjoying a game or two of football (we'll skip over the fact that he's an Arsenal supporter ).  

 

Welcome to the team, Owen! More information and a photo of our newest Desktop Support Engineer will be coming soon.