Rumworth School has a mission to provide students with a wealth of learning opportunities which will not only give them an enriching school experience but will also equip them with the skills and conﬁdence to progress smoothly towards a life of opportunity.
The school passionately believes that each of its students should have access to, and experience everything and more, that is provided at a state secondary school. To achieve this, the provision of fast, reliable and fully functioning IT systems and equipment is essential.
But Rumworth’s IT systems were delivering poor performance and suffering from inadequate support, partly due to legacy arrangements in which it was sharing IT resources with a neighbouring high school, resulting in frequent downtime that impacted on teachers and students alike.
An ageing and inadequately implemented IT infrastructure and server farm meant that system and data access was slow, unreliable and falling short of meeting the needs of the students and staff; while the internet connection that was being shared with the school next door was slow and unreliable, causing ongoing frustration as well as hindering the daily tasks. Additionally, the school’s wi-ﬁ coverage was patchy, falling short of the school’s dream of having pervasive wi-ﬁ securely available to all students, as a previous provider had said the construction of the building meant pervasive wi-ﬁ wasn’t possible.
Compounding these problems was a complex and slow IT support logging process, which meant that it was difficult to report problems promptly, slowing down the diagnosis and ﬁxing of the issue even further; and long times waiting for a ﬁx without expectation setting.