Frontline’s IT infrastructure has been modernised, streamlined and integrated, providing staff and volunteers with fast, consistent, flexible and secure access to data, documents, systems and colleagues, regardless of where they are in the world.
Staff and volunteers with differing levels of IT capability have been guided through the transition and helped to embrace new tools and systems and a new way of working, to make the most of what the latest technology can offer. A highly responsive support team is now just a call away, able to provide hands-on advice and assistance.
Frontline’s ability to organise and manage its activities, services and community programmes has been significantly enhanced, with its Merseyside team now enjoying closer and more productive contact with their international colleagues. The move to Microsoft platforms and technologies in the cloud avoided the impending need for substantial investment in physical infrastructure – while at the same time ensuring that staff and volunteers have access to the latest, high-quality technology and functionality, without the geographical and performance limitations of physical infrastructure.
Moving to the cloud and outsourcing day-to-day maintenance and support services is saving Frontline 40% of the salary costs of an in-house IT engineer, as well as thousands of pounds each year in infrastructure and other costs. These are vital for a charitable organisation, enabling precious resources to be reallocated to its essential services and community programmes.
Organisation and administration of the IT environment have been simplified, with The PC Support Group providing a single, trusted source of support, maintenance, management, advice and guidance. And the close partnership has resulted in additional, unforeseen benefits too, such as a reorganisation of Frontline’s printing capabilities, improving functionality for staff and producing further financial savings.