Broadband Fibre

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Category: Broadband, Business, IT Support.

If your business relies on the internet, then you need to ensure you have a broadband service that is dependable. Many small businesses simply look for the cheapest option and that usually translates to a broadband package designed primarily for residential use. Business broadband packages generally offer a more reliable and more secure service.

Choosing the right package can be daunting but many internet service providers (ISP) now offer exclusive packages that address many of the concerns about running a business online, or being reliant on the internet for information or communication purposes.

Here are some aspects you should consider before selecting a broadband package for your business:

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Category: IT Support, Mobile Computing.

Earlier this year it was reported by the BBC (http://www.bbc.co.uk/news/uk-england-bristol-21629210) that a couple ran up a bill of nearly £2000 because their 5 year old son accidentally made in app purchases on their iPhone.

Most surprisingly was the fact that they had their iTunes account password protected and they thought they were safe. How did this happen and could it happen to you?

What you may have noticed is that once you enter your iTunes account password it remains active for 15 minutes without the need to enter the password again. That means that in this period anyone (including any nearby 5 year olds) can make further purchases without the need for the password.

If you want to avoid this here’s what to do…

On your iPhone or iPad go to the ‘Settings’ app and choose the ‘General’ option. Scroll down and select the ‘Restrictions’ option and then tap on ‘Enable Restrictions’ and enter a 4 digit Passcode.

Scroll iPhone 1down the screen to the option ‘Require Password’ which normally shows a default of 15 Minutes. Select this and change the option to ‘Immediately’ and then go back by selecting the ‘Restrictions’ button at the top left of the screen. The “Require Password” option should now say ‘Immediately’.

Job done!  Now your iPhone or iPad will prompt for the password again the very next time someone tries to download a chargeable app, rather than after a 15 minute free-for-all!

 

 

 

Computer Virus

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Category: IT News, IT Security, IT Support.

The PC Support Group has issued a warning to all computer users about a type of computer virus attack which appears to be affecting an increased number of systems in recent weeks.

This relatively new type of malware is capable of bypassing anti-virus/anti-malware protection by changing its appearance, and until anti-malware software is made aware of the new ‘strain’ it isn’t able to block it.  This process can take hours from when the virus is released and as a consequence there is a window of time where systems are particularly exposed and vulnerable to attack.

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young people coding

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Category: IT News.

The PC Support Group’s Managing Director, Philip Bird, has offered his backing to the BBC’s proposal of getting more young people coding.

30 years on from trying to make computing mainstream by installing machines into the majority of schools across the country, the BBC has announced plans to “bring coding into every home, business and school in the UK”.

Plans for the scheme are, as yet, unclear but it shows a willingness from the organisation to change the way the nation thinks about coding.

In a speech to staff, BBC director general Tony Hall said that the initiative would launch in 2015.

“We want to inspire a new generation to get creative with coding, programming and digital technology,” he said.

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Category: Business, IT Support.

Here at The PC Support Group, we manage IT for hundreds of businesses and one thing that we regularly come across are business owners and managers who are frustrated that they don’t understand IT and so feel incapable of choosing a good IT support provider.

We often hear that they have been “blinded with science” and don’t know what to believe. Most have also had bad experiences with previous IT support providers too.

Of course there are no guarantees of a great service but there are some basic, non-technical, questions that any business should ask an IT support supplier before engaging them in order to improve the chances that they will perform.

This infographic shows 20 great questions every business should ask an IT support company when selecting a new support provider. You can see the full size image by clicking here.

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Hudl Tesco Tablet

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Category: IT News.

Tesco are set to launch their competition for the increasingly popular tablet market as they aim to compete with major software giants including Apple.

If you thought there was no end to the supermarket’s ability to rival the major brands; you’d be right. Cheap clothing, low cost food brands and now a budget tablet.

But can the Hudl, as it is to be known, stand up to the pricier alternatives on the market?

Let’s get this straight. We’re not talking bargain basement here, the tablet costs £119. Even so, it should still attract a lot of interest from those still not wishing to shell out upwards of £300 for the privilege of surfing and browsing on the move.

Tesco’s tablet will run the latest version of Android, has a 1.5 GHz processor, an HD screen and expandable storage – so they obviously mean business.

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PC Support

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Category: Business, IT Support.

Asking the right questions can make selecting the right IT support provider for you and/or your business a much easier process. As an IT support business striving to provide a great service to our customers we love being asked tricky questions as we’re confident we can answer them. Here is a list of the questions we think will help you sort the wheat from the chaff.

1. Can you provide me with some reference companies to speak to?

Everybody knows that there’s no greater measure of a company’s ability to deliver than through referral so always ask for a number of references. You don’t have to call them all but if they can provide a few to select from it will instantly give you confidence.

And for those you do speak to, here are a few potential questions you could ask:

  1. Do they deliver what they promised?
  2. Are they responsive and easy to get hold of?
  3. Do they communicate well – letting you know what’s happening with issues?
  4. Do they stay within the projected budget?
  5. Would you use them again?

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iPhone 5S Finger Print Scan

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Category: IT News, Latest.

The latest generation iPhone was unveiled by Apple at a glitzy event in California earlier this week.

Pairing the iPhone 5S and iPhone 5C, this is the first time the technology giant has released two handsets on the same day, in what many think is a change of direction for the company.

Despite all the fuss surrounding a possible new budget-friendly version, it’s the latest 5S model that has made all the headlines as phone enthusiasts wait to see what Apple has up its sleeve next.

With the iPhone being Apple’s single biggest product in terms of income, the announcement is a vital part of their strategy for the next 12 months when it comes to seeing-off competition from the likes of Samsung and Nokia in the cut-throat world of smartphones.

So, after all the razzmatazz of this latest Apple announcement – you may find yourself asking: “What exactly is the difference?” and “Why should I upgrade or buy Apple’s latest model?”.

Well, here is a rundown of what you need to know.

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Samsung Galaxy Smartwatch

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Category: IT News.

Samsung’s new smartwatch has finally been unveiled amid much excitement.

The Galaxy Gear had been highly anticipated as the firm is currently the world’s largest smartphone maker and has beaten rivals Microsoft, Apple and Google to unveil such a device – now consumers can see exactly what it does.

The watch works as an extension of a Galaxy phone and enables users to make calls, use apps and even take pictures form the camera lens mounted on the strap. Samsung have called the Gear a “fashion icon”.

However, analysts warned that a decision to limit the watch to working purely as an accessory to other Galaxy Android devices might be a mistake and limit its appeal among users.

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Category: IT Support, Microsoft Office.

We’ve previously updated you on the fact that Microsoft is withdrawing support for the Windows XP operating system in April 2014 but you may not be aware that the same fate awaits Microsoft Office 2003.

In 2002 Microsoft produced the Support Lifecycle policy to ensure that users of their products where given clear visibility of the support they could expect. They committed to providing a minimum of 10 years support from product release (5 years Mainstream Support and 5 years Extended Support) and they also committed to informing customers when such support would be withdrawn.

In line with this policy, Microsoft announced that Windows XP (Service pack 3) and Office 2003 will go out of support on 8th April 2014.

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